Wonderful trip,amazing resort.

Nice public area, service very good everywhere, the staff is very nice & helpful, the golf course is tough but maintain very well, the most restaurant food is good but will not recommend Haiku (Japanese cuisine) although the service and chief performance is very good, I think the menu and the food is not real Japanese cuisine, and the Sashimi and sake is not perfect match with this 5 star hotel reputation.Overall,I like this resort,and will highly recommend my friends come and stay.

Amazing resort

The resort was gorgeous! Room very clean as well as the rest of the spaces. The views of the ocean, just as they appear on their site. Great ambience and food for the most part, although their a la carte restaurants sometimes missed the mark.

Very clean, relaxing vacation

All of the staff would acknowledge with a pleasant Ola and there was always some cleaning of windows, floors, bathrooms in common areas, pool area. The rooms were generous in size and the turndown service at night was always a pleasant refresh of the room. We would return again. All 3 pool choices had something to offer every day. The food choices were very good at all the buffets and especially the specialty restaurants. There was never a line up to get into the food venues. The entertainment w [... read more]as very well done also.

Paradise = Paraiso

It is very easy to describe your vacation at Iberostar Grand Paraiso.........."Paradise". Just as the dictionary describes it: A place of great beauty and happiness. Upon entering the main lobby you are stuck with a view of a botanical garden directly in front of you......One of the largest we have seen indoors. Your mouth opens wider when you look up and see a Sistine chapel equivalent ceiling. Leaving the main lobby you enter a causeway that highlights a gondola on the right, ultimately bri [... read more]nging you to a lobby the Super Bowl could have been played in. The only difference was that you could have eaten off this marble floor, it WAS that clean. Our room was off this lobby. The beauty and cleanliness continued outdoors. It appears every blade of grass, bush, tree or flower is manicured. These appear to be expertly placed throughout the property and around the larger salt water pool and slightly smaller fresh water pool. This is all accented by the architecture of the buildings themselves and various columns surrounding the pools and walkways. Beauty is not only on exhibit with the property, buildings and overall grounds, but most importantly it is displayed by the staff of the Grand Paraiso. It is their overall approach to you - can we get anything for you, do you need anything, how can we be of service. Specifically, I want to highlight a few individuals who made our vacation most special, and one of the best ever. We had pre-booked a few a la carte restaurants before leaving home. The others were expertly booked upon arrival by Maili at the building 72 concierge. She may be small in stature, but she stood very tall on results. Some of these reservations we changed numerous times during our stay, and on each occasion Maili delivered, without hesitation. She also surprised and overwhelmed us with rose petals at our dinner table one night, followed by rose petals leading to our hot tub and bed. The whole arrangement was very spectacular and very thoughtful. Any fantastic vacation is always as a result of the people that do what they believe is small or inconsequential. However to my wife and I, these all added up, to really be a big deal and leave a genuine impression of caring: * Marcelo, Humberto, Juan, Joel and Santiago (aka Ryan Gosling) - the pool team *Upon request, collectively each day, these gentlemen offered suggestions on best options for dinner per our selected restaurants. In each occasion, they were 100% spot-on. *Marcelo, upon request and without hesitation applied sunscreen to my and many other individuals backs *Humberto and Joel found cushions and additional chaise loungers when they heard we were looking for some *Juan, took the time from his busy schedule to retrieve the Gourmet restaurant menu, so we could discuss and choose the best options for us. He actually ran on his injured leg, so that we were not left waiting * Santiago (aka Ryan Gosling) went out of his way to find my wife a comfortable floaty that would accommodate her sore back We spent time on the beach, a few days by the larger salt water pool, but mostly we camped out at the fresh water pool. Our decision was mostly based upon the incredible service offered by Mirna. You were never left wanting for anything while Mirna was on duty. A little known fact we discovered a few days into our vacation. Mirna makes her own drinks, as she is also a licenced bartender. Her margarita's were the best we have had anywhere. She always appeared just as you were thinking about another beverage, her timing and service was impeccable. The activity team was great as they positioned all activities with enthusiasm, but were never pushy. We participated in the excellent aquafit classes run by Ivan M. and Eloy (Teddy Bear). You cannot complete a review without mentioning the incredible quality of the food offered, as well as the plentiful options. Toni's was our favorite, but they were all incredible, as was the service. A special shoutout to Javiar (Toni's), Olivia (Bella Vista), Alberto (Bella Vista) and Jordan (Gourmet). Olivia made gluten free options for my wife upon request. Jordan, upon hearing the conversation between the table beside us and my wife and I made our evening. We were discussing how we each enjoyed our wine selection. Jordan set up a private wine tasting allowing each couple to sample and choose the best. This was in addition to Jordan's incredible and attentive service. Wine tasting was also offered by the resort sommelier, Richard. Richard did an excellent job featuring many interesting and outstanding red and white selections. Our last night capped off an incredible week of very happy and enjoyable times. Upon completing an excellent dinner at the new Caribbean restaurant, we stepped out into an awesome live band performance. The 10 piece band was perched on a floating dock in the large pool. Their music had many people dancing wherever there was any space. Iberostar Grand Paraiso offers a "Paradise" setting, but what set it apart from any other resort we have visited, were the incredible people that genuinely want to ensure you have the best vacation possible. All I can say is that they succeeded. We want to join the growing number of repeat Grand Paraiso customers as soon as possible.....there is no question we will be back.

Superb hotel with exemplary staff and service

This is our 4th stay at the Iberostar Grand Paraiso and it never fails to live up to its reputation. The hotel buildings are magnificent and kept meticulously clean and repainted frequently. In the main the a la carte restaurants are excellent but it isn't always easy to reserve a table even a week in advance. Beach and beach service are excellent and quiet. If you want entertainment the pool is the place for you. Entertainment at night is professional both in the lobby bar and the theatre.  [... read more] We'll be returning next year.

Excellant Adults Only Resort

Everything about this resort is 5 star This was our seventh visit to the Grand Paraiso and nothing disappointed On our arrivel we are introduced to our butler who already knew our likes and dislikes from previous trips and ahd eqipped our room accordingly The food is top notch regardless of the restaurants or buffet

One of the best

Many advantages make this resort one of the best on Mayan Riviera: beautiful buildings, very nice grounds and facilities, friendly staff, close to the airport and various sites to visit, adult, access to 4 other Iberostar resorts within walking distance. This is our 6th time at this resort which says a lot.

Amazing place!

Needs to up date the rooms and the grounds! It has been well used! Need to add a bar over at the quiet pool and more bathrooms! More help at the out door restaurant staff very pleasant and helpful! Need more rides to hotels had to wait for everyone to get to the van and they the driver packed the very tight.. we where over 3 hours before getting to hotel!

The best of the best !

Just come back from our 8th visit in 10 years. It confirms of how we appreciate this hotel ! Wonderful grounds, staff, food, rooms and amenities. Great place for those who look for luxury in a relaxing place.

5 star experience!

Staff are super friendly and go out of their way to keep you happy. Very clean and great variety of restaurants, which you should book as soon as you arrive as they fill up quickly. The entertainment staff by the pool and for the shows are wonderful and if it rains, the spa pool is a great option.

WOW, just wow. An incredible resort.

This is the most beautifully designed hotel I have ever been to. The architecture is elegant, extravagant and inviting. The staff were gracious, kind and charismatic. There was so much to choose from everyday during the breakfast, lunch and dinner buffets. The à la carte restaurant were awesome. I especially enjoyed the Japanese and Italian. I was able to book an excursion at the hotel called Emotions. I would highly recommend this one if you would love to ATV through the jungle, zip line throu [... read more]gh the trees and end your day in a beautiful cenote. I will always remember my days in the sun, poolside, sipping Piña Coladas. Take me back!! I miss it already.

AMAZING RESORT

Will definitely come back to the beautiful place!!! Made "our" honeymoon way more relaxing with all the amazing food and entertainment! The best one yet! Staff was very friendly and very helpful!! View was amazing as well!

Outstanding customer service

The grounds at this hotel are gorgeous but I can't say enough great things about the staff. The service was impeccable! From the check in to the check out, the service was always fast and super friendly. We had a few hiccups in our room; safe not working, power outage, balcony door not closing, but the staff attended to all these issues and resolved them immediately. Thanks to everyone for a fantastic vacation.

Incredible !

From the minute you walk into the Grand , you are greeted with a cold towel and welcome drink. The hotel itself is like a palace and the staff make you feel like you are royalty. The rooms are impeccably clean and spacious. The bathrooms are huge and have 2 separate sinks and a jacuzzi bath to enjoy. The bed was comfortable and there is a pillow menu for your comfort. Loved having room service breakfast and coffee on the balcony. You will not go wrong with this resort!

The most amazing, beautiful resort I've ever been to

I have always tried to stay in hotels that are rated a minimum 4 stars. This trip was free - I won it on Ottawa's radio station Majic 100. The staff, grounds, food, service, rooms and cleanliness - all were spectacular. I don't think I will be able to settle for anything less than an Iberostar Grand hotel ever again. I was in awe the entire time with the décor, lights, beautiful staircases. I could go on and on. Wonderful place to vacation and relax and get pampered.

Stellar resort!

Rooms were spectacular, beds super soft and comfy, pillows were perfect and if they weren’t you could choose a from a pillow menu, one issue I had was the lighting system, it was run off a motion. Sensor. Some kinks to iron out, when my husband would leave in the morning to go to the gym and then about 5 minutes later I would roll over, the lights would all come in.. a big of a pain, but nothing that would ever stop me from going again! Grounds were kept immaculate, I didn’t see one stray  [... read more]cat or dog, which is nice when you have a big heart like mine... beach was ok, lots of rocks but also lots of space to swim , waves were huge, but fun. Water was warm Food, AMAZING, buff said! Staff were all very cheerful and accommodating.

Beyond Blown Away!

This hotel was over the top in every way possible. From the breathtaking decor, to the most delicious food, to the friendliest staff, to the beautiful beaches, to the luxurious rooms and inspiring views.. It was all on another level of special. I've stayed at many 5 star all inclusives before but never this incredible. I'm spoiled for ever staying at another resort because this will be incredibly difficult to top! Thank you!!

Best resort ever

We just spent a week at this resort and it was AMAZING. There isn’t a bad thing about the resort. The food, staff and entertainment was fabulous. There is WIFI everywhere at the hotel even on the beach, pool and in the room. We will definitely be back soon.

Paradise

From the moment we got picked up we knew we were in paradise, the hotel is beautiful and the grounds are amazing , the food selection is the best we have ever seen, the beAch is well kept , food at surf and Turf and Italian were are favorite

Unbelievable as always

We have been to this resort many times and each time it is like going home. The staff go out of their way to assist and please the guests. There are always sufficient beach lounges at the pool and/or beach. The grounds are immaculate. There are long time staff members who seem genuinely happy to see us again and we have made friends with a few.