Grand Sirenis

Hotel and grounds were excellent. Employees always greeting you. Food was always good both buffet and a al carte. The spa was overpriced as well the prices differed between the spa and the front desk. Would go there again but not use the spa.

Perfect resort

This resort has everything you need, from amazing coffee, great food, spaced out pool areas with lots of shade to good shows and large rooms! We were so impressed with this resort and can’t wait to rebook. The only downfall was the rooms were on a programmed temperature so it was always too warm. We wish we would have be able to adjust it to the temperature we would have liked.

Another super vacation

resort and spaSirenishotel is the best hotel we have been and will ontiue to go there.the staf arevery very nice and helpful and happy and loving.The hotel ios always kept in tip top shape. the restaraunts are excellent and the buffets arevery good too.The rooms are all junior suites you do not have to upgrade like other hotels.highly recommended the beeches and pools areexcellent the spa is great and the dolp0inpool is en ntertaing

Not the same as it use to be :(

This was our fifth time at Grand Sirenis (not that anyone cared). We noticed a lot of differences that were unfortunately not positive. Check in is always a pain -takes a while and they always try to put you in the older suites first (we know not to stay in those from past experience). It’s always a lot of asking to be put in a building we know is better than the others (even though they are all the same cost). The ‘big show’ and kids mini disco (which didn’t happen every night any more) [... read more] were way lower quality than what they have ever been - a lot of lip synching and repetitive dancing. They show an advertisement for the resort on loop for like an hour before, which didn’t happen last year and was boring. There were no Covid protocols but I didn’t expect there to be. This year we would have breakfast by the pool and would not even be acknowledged by a staff member, where last year we would be offered coffee. Numerous times we had to search to get our own cutlery and could often not find plates at the buffet, no matter if we changed the times we went. The staff seemed not very happy, which I understand to a degree (dealing with rude privileged white people has to be annoying) but this was more than that. The grounds weren’t as clean as they use to be, we saw a squished ketchup packet sit in a main walking path for days, floors were dirty ore than they were clean. The bathrooms throughout the resort were always smelly and disgusting, especially by the pools. Perhaps it was just hard to keep up with guests that acted like feral animals (people are gross), but it was a notable difference from past visits. It was just disappointing this time around. It’s the first time we ever skipped a ‘big show’ and the first time we ever talked about not returning and trying somewhere else. I will say, the staff cleaning the seaweed worked their butts off and did a great job. The weather was great.

Great Resort

From the food to the staff to the grounds it was great. No complaints other than it is very large. The gym was quite a distance from main resort as well as some other activities. If the beach is important to you this may not be the resort for you as it is not large , rocky bottom and alot of seaweed. It is about a 2 hour bus ride from airport.

Grand Serenis Riviera Maya = Kind of Good \ Sunwing Airlines = Trash

The resort was just okay. I experienced some very good meals in the a la carte restaurants, but as far as the buffets went, they were hit or miss. On my last at the resort I went for breakfast in front lobby buffet at 8am, and it turned out they must of decided to re-heat various food items left over from the previous day. Wow! I don’t mind bacon hot & crisp, but slightly warmed, greasy & hard? No thank you! Also, it wasn’t uncommon for the towel guy to give someone attitude if they didn†[... read more]™t happen to have cash on them to tip him when returning their towel. Wow again! Even getting maid service to supply my room with a simple bar of soap required some work. Did I miss something, or are travellers expected to bring their own soap these days? I tipped the maid every day but one, and that was only because she came quite early when had stepped out for an early breakfast, and she opted not to re-stock my fridge, and I suspect that might have intentional. One would be well advised to carry a fist full of bills on at all times when venturing through out the resort. This a beautiful resort, and the entertainment very good! The worst part of my trip to the Grand Serenis Riviera was travelling with Sunwing! I will never book with Sunwing Airlines again! When the going gets bad, they go missing! They don’t have the slightest idea what term Customer Service means!

Wheres The Beach

Traveled from Feb. 25 to Mar 04 Upon arrival to the Grand Sirenis we were greeted with a Backhoe and numerous dump trucks trying unsuccessfully to clear away the seaweed from the beach and water. This was nonstop all day, everyday of our vacation. We were told this has been an ongoing problem for weeks and will be for many more. We would not recommend this resort.

A real "Grand Resort"

There are many different and diverse facilities to enjoy in this Resort. We have stayed in this resort on four different occasions and had fun each time, and each time we were traveling with different friends and they also loved the place. We like the buffet and the coffee shop but didn't really enjoy the restaurants very much. Unlike every other time, this time, our room was smelling mold. we reported the problem, and they just tried to kill the smell by more cleaning. The room was clean e [... read more]nough already, and the smell did not go away with more cleaning... we wanted to be moved to a different room, but over request was turned down and we were really disappointed. The staff are friendly and mostly helpful.

Amazing vacation!!

What an amazing time we had at Grand Sirenis Riviera Maya!! Food was great, room was very nice, pool for everyone (quiet, party, activities…), fun time at the lazy river, learned about dolphins… was there for a week and everything was simply great! Felt safe, clean and staff were great!

Amazing trip

We had a wonderful time! The room was big and great, the food excellent( a great buffet, and the brazilian restaurant was amazing. We loved the dolphins show and everybody was there to help us if we needed it. The beach was also great. So I you see we enjoyed all our stay. Thanks

Amazing Resort

The Grand Serenis has something for everyone. The rooms were like the pictures on website. Buffet had great variety and the a la cartes were fantastic. This resort had a beautiful waterfront especially for the snorkel lovers. There is several pools, a lazy river, children’s water play area, disco, entertainment and an abundant amount of different wildlife. It is a lot of walking as the resort is large. They do have shuttles but they usually don’t transfer guests around the resort until the e [... read more]vening.

Grand Sirenis is nice...but not what it used to be

We have been to the Grand Sirenis several times in the last decade and we can honestly say we are saddened by the state of things. Oddly, some things have been improved..the beds are better and the bathroom plumping seems to have been upgraded. However the food is not as good as it once was, the bars use very low grade calibre spirits, the entertainment has plummeted, and the overall service level is lower. We are beach people and our main focus to coming back to G.S. is the beach and specific [... read more]ally the snorkelling off the beach. However we have seen are real drop in the quality of water life. We used to see turtles off the beach all of the time. But we haven't seen any or even heard of any over our last two visits in the past year.The people remain nice. I wonder if they lost all of their staff during the pandemic and are still trying to train the newbies. It is about an hour and a half drive south of the airport at Cancun. We always rent a private transfer ($210) because a bus can stop at several resorts first adding an additional two hours onto the transfer from the airport to the hotel.

Extremely amazing

extremely great management staff and the staf were amazing extremely clean grounds lovely beaches beautiful rooms super pools and amazing lazy river extremely great restaurants and buffets and and barbecue house on the beach

Enjoyable Vacation at the Grand Sirenis Riviera Maya

The resort was excellent. The ground was well maintained. The staff and workers are very friendly, hard working and cheerful. The activities at the resort were well planned and interesting. We like the archery. The beach is well shaded with umbrella. Plenty of chair for you to rest and relax. The food was so so but acceptable and the quality of the entertainment mediocre.

Fabulous Vacation

The resort, beach, and rooms were beautiful! The pool is also incredible, we loved the lazy river also. The Ala Carts were excellent, however the buffets and quality of alcohol was mediocre for sure. The bar tenders well I’m not sure if it was because the didn’t understand however my husband got a different rum drink every time. Sometimes white sometimes dark sometimes with diet and sometimes with regular. Overall great resort.

Beautiful resort

Place is huge, if walking is difficult there is a shuttle to take you where u want to go. Ground is clean, restaurant (buffett) has a lot of food selections . The staffs are amazing. Friendly , always smiling and attentive to your needs. Unfortunately we only did 1 a la carte the Mediterranean restaurant. The food is satisfying. The beach although rocky it’s a good snorkeling spot.

Great beaches, amazing resort.

This was our 4th time to the Tulum area of Mexico. This is probably my favorite of the resort's so far. The way that the resort is built into the jungle with so much green space is fantastic. The rooms were very comfortable and kept very clean. The seating in the restaurants and buffets was a little more spaced out due to covid. The restaurants were great. We particularly enjoyed the French, Japanese, Brazilian and Steakhouse restaurants. The portions at the Brazilian and Steakhouse restaurants  [... read more]were crazy large with lots of protein. The theatre venue is great. We often enjoyed cocktails at the Sky bar before dinner. This is the only downside with a very repetitive electronic techno pop music. I guess I'm getting too old! 😜

Great resort

We enjoyed our stay at grand sirenis! The room are very big (we had 2 rooms side to side but no communicating door) and clean. The cleaner are doing an excellent job daily, we had everything we needed daily. The only exception I would say is the bath in both rooms were not so clean but we didn't use it since shower are big and separated from the bath. They also filled the fidge with different drinks daily. The concierge Issac was very friendly, explain us everything about the resort, book our re [... read more]staurant a la carte and was very kind with the kids. The resort is great, different pools, lazy river, activity all day long, different buffet/pizza/bbq/snack all day. The food is excellent and you have different option all day and all night. There is an excellent café directly on the resort which is so good!! The personnel on the resort is very kind and funny. There is always a show at 21h which is more music and show dance. The beach is very nice but we had found it small compare to other resort we went too and the sand wasn't as soft as we thought but definetly a wonderful beach with very nice fish that comes close to us. If you are a early bird, you will enjoy the sunrise at the beach where its quiete and peacful! The only thing we were desapointed in is the smell in some area on the resort especially in the morning.. there is definetly something that they can improve in that direction. Hotel is about 1h from the airport but at this time of year( Oct 2022) they had road construction so I would say more like 1h30-2h of drive. Overall of our stay was great! I recommend this resort but it seems that there is the same resort in Recuplic dominicain and it seems to be better with water slide.

Grand Sirenis resort and spa riviera mayaAmazing

a beautiful grounds greatmazing hotel all round great suites and SUPER people great food super entetainment very clean grounds kept imaculate fantastic wild life beautiful gym spa close to shopping super snorkeling and always enough umbrellas for everyone not forgetting the lazy river meandering through the beautiful property

Jungle paradise!

First time to the resort and loved it! The rooms are so nice, modern decor, every pathway through the resort is lush and beautifully maintained. I wanted to take pics everywhere, just so tropical and beautiful. We had an issue with our room key, they sent help and resolved it super quickly. I'm vegan and found so many delicious options at the a la cartes and buffets. Workers are friendly, drinks are delicious (had so many mango Tango & Pina coladas), nightly shows and live music at the coffee sh [... read more]op were amazing. Coffee is DELICIOUS (love that they can make the drinks with soy milk). We brought our own towels so that we didn't risk losing ours and paying $50 USD. We saw monkeys at the ceynote on site, checked out the dolphin show, played water polo, beach volleyball, etc etc (the pool entertainment team is the best). Had an amazing time and will definitely be back to this resort! We had fresh fruit delivered to our room, a complimentary bottle of champagne- really made us feel special. Felt totally safe with all the precautions the resort takes for Covid (mask requirement at meals, staff wearing masks, tables and rooms marked as sanitized, hand sanitizer available throughout the resort etc). So many good things to say about this resort!