Cabo Mexico Family Trip

Hotel itself was nice and well maintained. Disco Pacha music was way too loud and the bass could be heard in building 3 across the pool area from 11 pm to 2 am. Room doors slam too loudly at all hours.

Amazing Resort!

The resort was beautiful. Very well kept and very clean. The staff was very friendly and helpful. The food was nothing spectacular, but was okay. You could always find something to eat, but everything is very bland tasting in my opinion. More pool activities could have been offered at the upper pool not by the ocean. The nightly entertainment shows were okay; some better than others. This is our second time staying at this resort and I would recommend it.

Great Resort for All Ages

Large, well organized resort but suprisingly easy to walk. Great kids waterpark and kids entertainment programs. Adult waterpark is a bonus. Never a problem getting seats at mainpool, beach pools or ocean. Food venues gladly accomodated our large griup varying 8-14 persitting. Numerous bars and quick food outlets spread throughout the resort. Hint, if with young kids, avoid buildings 8 & 9 located in Party Zone.

Nice Resort

We were charged $471.52 pesos for taxes upon check in. We booked AI, no taxes should be payable at resort. Fire Alarms woke us up 6 times in 2 weeks. No Fire. Sunwing Rep refers to Reception for everything. Local Bus driver attacked at Bus stop while we were passengers. No pillow cases - just pillow protectors after room cleaned. Condensation running down patio doors most mornings. Temperature in room 21.5.

Fantastic experience

This resort was amazing! The staff was accommodating and kind. Everything was clean and well looked after. The drinks and food were incredible and lots of variety on both. The pools were a little cold but manageable with the warm weather, the beach was clean and the resort offered lots of beach beds and umbrellas. The mini games like darts and volleyball were so fun and such a nice touch to have such activities included. Overall best hotel I've ever been to and will definitely be coming back.

Family and Friends Trip to Riu Santa Fe

We had a great week at the Riu Santa Fe in Los Cabos. This is a big resort with lots of amenities. Rooms and grounds were clean and attractive. Staff were friendly and helpful. The drinks were very good and the food was good but lacking Mexican Authenticity. We enjoyed the buffet the most and found the restaurants to be nothing special. The resort was busy but not overwhelming. The beach is long but it’s not safe to swim in the ocean. The view of the ocean, arch and ships/yachts was beautiful. [... read more] Overall this was a great resort which I would recommend to those looking for a good time. It is not a quiet peaceful resort. It has lots of atmosphere.

Great resort

Everything went smooth, we had a really fun time. Lots of things to do. And the staff were great. Food and drinks were good. There is a lot of partying going on but they do offer other activities for the non partiers

Gorgeous

We just stayed at Riu Santa Fe this past week (Jan1-9) and we absolutely loved it. Water, activities, parties, everything one can look for. We are more on the chill side and we still attended three of Riu parties. They have parties on Mon, Wed, Fri and Sat. The food was amazing, staff was great, the room was clean, spaÈ›ios and beautiful and what seemed to be newly renovated. Only downside (not for us in particular) but good to mention was the Steakhouse restaurant. We were not able to get in at [... read more] all and they don't take reservations so you have to line up for it. Even the beach, despite the red flag, was totally swimmable using caution and without going far from shore. Not for kids though. I wouldn't let my kid swim in it due to currents. Great resort, great food, amazing stay, we had a blast!!

Disappointed

The air conditioner didn't work, they came three times trying to fix. Roof leaked badly when it rained. The response from the front desk was ,it's not going to rain again for 2 days. Poor customer service

Underwhelming Resort

The beach was beautiful but wasnt expecting to swim in there as the tides and undertow very strong. No fault of the resort. The pools were very nice esthetically but the tiles were falling apart and were constantly stepping on loose plaster, chips and stones. The Infinity pool overlooking the beach was nice providing good views. The food was horrid.... all of it. We didn't enjoy any meals except the italian restaurant. The buffets were horrible and constantly running out stuff, ie pancakes du [... read more]ring breakfast, most likely cuz it was the only thing that was relatively good. The restaurants, you can't make reservations... you have to line up outside the restaurants when it opens and add your name to a list and hopefully they can accommodate the time you'd like, also the restaurants are buffet as well. The Waterpark was good, both for adults and kids. There is no shuttle service so prepare to walk a lot. They host themed parties 4 or 5 times a week and it is crazy loud. If you're in villa 7 and 8 you're screwed. When we asked about switching cuz we had babies with us, they said we posssibly could put you in different villas but you'd be downgrading drastically... we had concerns with our room so we didn't want to downgrade. Our maids were phenomenal. They did a great job cleaning and preparing our rooms, they even found a necklace my wife lost in the room and returned it. This truly is a party resort. If that's what you want go here. If you don't care about food, rooms, conveniences then go here, if you are going with family and young kids.... avoid big time.

Zero stars

I would like to let you know about the experience my husband and I had at your hotel this past week. I realize in life things happen; however, a few things are a definite deal breaker when it comes to vacationing. Right from the start of our check in things did not go well. We were literally given the wrong room-the names on the envelope were not ours. I had even downloaded the app and checked in prior. We went back and questioned it and were immediately dismissed being told it was a sup [... read more]erior room and they couldn't down grade us, my sister in law had found out we were in building 7 (she was already there ) and this was building 8. We were also told there was no Kingsize beds in building 7 so we had to stay in building 8. (Obviously a total lie ) We stayed that night and went back the next day as we knew it wasn't what we booked. After a very long wait and total confusion from the front desk as she couldn't find us under that room number it was confirmed it wasn't our room and handed us the right envelope with our name on it wasting more of our precious vacationing time as again your lines are long . Went to the next room (3 rooms in total we had to change- the only positive thing was that in the 3rd room there was hot water- none in the previous rooms ) nothing worked, safe, telephone nothing stocked in our fridge/alcohol we were told the room was ready and there was literally a maintenance man in the ceiling upon arrival. Waited 2 hours for someone to come, which they never did and once again, we went back and put in a formal complaint. Manuel Romero addressed our concerns and really did a fantastic job listening to our concerns. His professionalism and follow through was impressive. He even came and found us a few times poolside. He upgraded us to a ocean view room and sent us a bottle of champagne. Unfortunately, this was not the end of the issues. There is a terrible breakdown in communication at your resort. Every time we asked a question the answer was different or staff was just in general rude. I went to ask a question the night before we left about what time the bus was picking us up. I did not realize we were to go to a Sunwing rep and I spoke with Lupida at the front desk she was not only rude but very disrespectful to my sister in law and I. I understand that we as travelers have some responsibilities to find information, however we weren't told to go find them. At most hotels they have a departure book with times in it. My mistake for thinking that was how It worked at your resort as this is my first experience at a Riu. The lineups for everything on your resort is unacceptable, drinks, taco stand, front desk etc. My biggest area of concern is the food . At the pasta restaurant I literally found moldy pizza buns (I took a picture) I pointed it out to the staff and they did remove only two of the buns-I asked him to throw all of them out - mold when airborne spreads like dandelion lion seeds , he refused, not sure if your aware but mold on food can cause allergic reactions and respiratory problems in the right conditions just for starters , look up mycotoxins . A lot of food was over cooked, sausages so discusting they looked like they had been left out for days- we took a picture , bacon , Burnt hot dogs and hamburgers -why would you even put this out? Also, undercooked potatoes , very spoiled fruit, lettuce etc. The fish and seafood did not smell right or taste right I tried it upon arrival and immediately spit it out. I avoided most of the meat presented and ate rice and vegetables for the week or we ate off resort. My question to your establishment is do you have food safety regulations? Someone is going to get very sick if this continues. The food was consistently cold no matter where you ate, or stale. There is hot/cold holding regulations. Meat Should be constantly temped. Honestly you can do better! This is not a place I would ever come back to or visit a different Riu. Also what's up with the WiFi? Always down or went in and out. Just a really bad experience I will not recommend. Zero stars. Absolutely discusted and disappointed. I'm wondering if this should go to social media. M&L Dunn

Six time around

Once again the resort met my expectations and more; especially during this worldwide pandemic. Hotel staff, grounds, restaurant all met protocols and made me feel very comfortable being on the resort. This was my first time going to the resort as a single female travelling alone and had a great, safe fantastic trip.

Awesome Resort!!

ocean view rm had an amazing view of the ocean! great food, nightly entertainment and day activities staff contribute to making this resort one ill definitely be back too! great location for a quick trip to the harbor for souvenirs

Amazing Resort

Really enjoyed this resort. VERY clean and well maintained. Staff very courteous and helpful! Special shout out to Edna at the front desk! She was exceptional! Food was diversified and mostly very good! Great shows, for kids as well! Will definitely go there again.

Very good

Grounds and pools are excellent. Service good. Food good.beach beautiful. Good for walking. Entertainment at pools excellent and waterballon fights fun to watch. Room's clean and staff provided all request. Over all excellent vacation. Would return for sure

Not what i expected

The booking VIA tripcentral was amazing. Great service resort was not that good. Food below mediocre. Definitely a party resort and not as calm as i would have liked. The beach in los cabos is more dangerous than they want to tell us. you can not swim in the ocean making it a less desirable destination than other areas. I paid extra for the ocean-view room and had no ocean-view at all. will definitely never return to RIU SANTA FE. i would definetly book with Arrif Khan again he was splendid!!!

Beautiful Resort

The resort itself was beautiful and very clean. A bit to big for my liking. Lots to do for young and old. Staff was very pleasant and friendly. The biggest complaints I have are the partying in the hallways and not having all the restaurants open every night

Fantastic Resort

I stayed at the Riu palace Baja California.We were booked for the Riu Santa Fe.But We upgraded the package.It was the best trip we ever had.Since we travel alot and this tops anywhere we have gone.The room service,food was great .You had everything we needed. Thanks

Mucho Fun!

This was our THIRD time staying at the Riu Santa Fe, and we know it won’t be our last. It really is like the adult version of Disney Land. Drinks and food all day, fun and sun. Not to mention the Vegas-like pool parties they throw 4x a week. They have something for everyone, relaxing areas and party areas and water slides! It’s always so hard to go home. If you’re looking for a quieter vacation with a little spice on the side -I would recommend the Palace next door and then you can still p [... read more]arty with the Santa Fe crowd when you want!

So Disappointed - Never experienced a Riu like it

I never felt the urge to give a bad hotel review until my stay at the RIU Santa Fe, Los Cabos – Oct 14 - 21 Having stayed at many RIU hotels in the past, this RIU Santa Fe was far the WORST resort/hotel! First like to mention:  Property is beautiful!! The entertainment staff were very good and friendly – always had smiles on their faces!! Didn’t find the rest of the staff to be especially friendly or welcoming! Monday afternoon:  check-in was good and efficient.  After finding my lu [... read more]ggage in the pile of luggage’s left in the lobby, the wheeling/pulling of my luggage around the grounds (huge resort) to find our room in Block 7 (one of the furthest blocks) was on, in the heat. I asked a couple of staff members along the way where Block 7 was, they just pointed the direction.  When we finally got to Block 7, the elevator was broken, only went to 3rd floor, carried our luggage’s up the stair to 4th floor.  I informed the front desk, that the elevator was broken, it stayed broken for rest of the day.  Two days later floor indicator lights in elevator weren’t working. Our first room #7401 - smelled old and musty and had little ants crawling everywhere, safe didn’t work – they did have someone come right away to fix the safe. Tuesday morning:  woke up to a big dead COCKROACH in the bathroom - called reception they said they would send someone right away – we waited 45 minutes before deciding to go for breakfast, leaving money/chocolate bar on the bed for the maid. Went back to our room after breakfast, dead cockroach gone and so was the money/chocolate that was left for the maid – maid had not come in our room yet!!   I ended up leaving more money/chocolate on the bed for the maid!! Wednesday 2:30AM:  turned on light in the room to go the bathroom,  COCKROACHS running all over the floor and crawling the walls!!!!!   Called front desk,  a young guy came up with a can of RAID, started spraying RAID profusely in our room, directly on the COCKROACHS on the walls/floor, and continued spraying them once they dropped on the floor – after almost choking on the fumes, had to try telling him to stop straying for a second for me to get off the bed to open up the balcony doors - could barely breath!!!  He stopped once to put a dead cockroach in an empty pop bottle. Then took him a least 3 mins to kill the HUGE COCKROACH that was on the bathroom counter – the chase was on, hearing him smash the can of RAID all over the counter and floor trying to kill it.  I requested another room that night immediately was told they had no available rooms!!   Next morning again requested another room – was again told by Block 7 receptionist, Lupita no rooms were available, after 20 minutes of going back and forth with her even requesting another room in another Block –  she finally found a room for us in the same Block #7430 but was not going to be available till 3:00PM, again safe didn’t work, was told no one can come to fix safe till 6:30PM (3 ½ hours later).  This room also had little ants!!! Wednesday evening: realized I had left my phone charger/cord in the old room #7401 – phone reception was told they’d would have someone check the room and get back to me immediately - no call back!! Thursday morning: went down to reception to see if my charger/phone was returned, was told by Lupita it was not returned, I asked her if she can have someone go again and check the room, she said no one is available and if I wanted to go check the room myself, I can, I refused and again after going back and forth with her, she finally found a worker to go up and check the room, he came back and said it wasn’t there!  I knew it had to be there or stolen!!   Lupita said I could file a complaint report if I wanted - I did and took a copy of the report.   Later that day, my phone charger/cord appeared in my new room? For the rest of the stay:  it was the same food all week in all restaurants, no theme nights like other RIU’s. If you didn’t participate in the nightly “pool” parties (being with all the young kids in an overcrowded pool drinking (and no one getting out of pool for hours – go figure) getting so intoxicated and with loud music, some nights till 11:00PM) there was NO OTHER entertainment!! There was a constant pile of dirty dishes with leftover food on them and dirty cups in the restaurants and by the pools – not being picked up staff, just the flies and the birds! Some days the pool swim-up bars were closed!?  Specialty Restaurant weren't open when sign said they were to be? Saw a lady throw-up by pool one day and passed out, no one cleaned up the mess, all day - it was gross!! And have to note, this was the first RIU I’ve ever stayed at where the maids didn’t make any towel figures (animals) for the beds! I would NEVER again stay at the RIU Santa Fe or recommend it - being a RIU member!