Excellent food, service and pool; Lots of night-time and beach noise

FOOD (and service) ranged from absolute 5 stars to 3.5 stars in terms quality. Skip "Barcelona" and "Basmati" and your dining experience will be 5 stars all the way. Special mention to Rafael (French), Irving (The Grill), and Tracy (Tapas) and who wowed us with their calm professionalism and charming personalities. 95% of the staff were outstanding and made for the highlight of the resort - no easy task so major kudos to management. ROOMS were beautiful and spacious. Our garden/poolview room  [... read more]had a nice balcony and jacuzzi. Issue with the 7th block buildings is definitely the noise level that comes from the entertainment - Impossible to go to bed before 11pm as the very loud music would end at 10:45pm every night and sometimes the party would go on after. Guests staying farthest from the main entertainment square would not have this problem. BEACH was not the main draw of the resort - quite small and with lots of seaweed both on/offshore. The main issue for me was the noise from the sea-weed clearing tractor, the bar music, as well as the sea-doos and boats that would run from 9am-4pm. If you swim by the deeper-end of the seaweed before the noise starts you'll catch stingrays and larger fish (1ft+ in length), which I was able see almost every morning. The best seats (most quiet, least traffic) would be taken by 7:30am, with almost all seats taken by 9am. Also, the entire length of the beach is lined up with a row of beach chairs, which unfortunately blocks the views of those in palapas. POOLS were very clean with quiet spots to be found all around the resort at any time of the day. While I'm not usually a pool person when staying a beach resorts, I ended up preferring the lazy river during the day as it was a nice reprieve from the hustle and bustle of the beach. CONCIERGE (and overall management) was extremely helpful and attentive - special thanks to Brenda for helping us arrange for rental car and following up on various requests we had throughout our stay. We had made several comments in their survey and management would be earnest in addressing the issue - perhaps even a little too earnest as we would have several people follow-up with us on single issues, asking how things were. ENTERTAINMENT as far as I could tell was excellent - from casino nights to cross-fit training, Elvis impersonators to spanish classes, ping pong tournaments to cocktail classes; being bored is impossible at the resort. I took part in a few dance and fitness courses that were very well-led.

Fantastic resort!

We stayed at the Excellence Playa Mujeres the week of May 19th. From the first moment we arrived, until the time we left, our expectations were exceeded. The grounds, staff and food were some of the best we have experienced at an all inclusive resort. I would highly recommend this resort and will return.

Best resort ever !!

Everything was stellar Super clean Extremely accommodating Always made sure u had what u needed Food was very good and good variety Beach service drinks etc . Was superb Lazy river was awesome Coffee and snacks were excellent including room service

Great Resort

Beautiful resort. Staff is very friendly, helpful and willing and ready to help when needed. Pools and pool area clean and towels always stocked and waiting to be used. Rooms are beautiful, spacious and clean.

Unforgettable

In all sincerity, our stay at this astounding resort had such a profound and calming effect on us, we didn't want to leave. We were treated like royalty (in a most sincere and genuine way) from the minute we entered the premises, until we sadly departed. It is absolutely exquisite in every sense of the word. The service was outstanding!! Never had better. Kudos to management...job well done. Can't stop thinking of the great time we had, and can't wait to go back. Below is what we experie [... read more]nced at the fun loving Excellence Playa Mujeres: a quick and easy check in beautiful, spacious room delicious food lovely grounds clean (spotless everywhere) superb entertainment top shelf alcohol stocked fridge gorgeous pools and beach superior service (always with a smile) plenty of beach towels comfy loungers beautiful birthday celebration (in room and in restaurant) super room service elevators ice machine on every floor top notch security no vendors tons of activities Hope this review convinces you to treat yourself to the best!!! In closing, we would like to extend a big thank you to Nicolle Kirk for the great service she provided us.

More than excellent resort

As this was our third time at this resort, we knew what to expect and believe or not it was better than we thought. The service from the time we got there to the time that we left was unbelievable. They just seemed to go that extra mile to make sure you were looked after. The food was excellent as well as the pool and the lazy river.

2nd time just as good as 1st

There is a reason 90% of the people you talk to at this resort have been to either somewhere else in the excellence chain or have been to EPM before. They never disappoint and are always looking for ways to make your trip better. Will be going back for a 3rd 4th and 5th time.

Loved it!!!

This place is more beautiful than the pictures! Grounds were top notch so many little touches that make it a 10, the staff, service, quality of food amazing. There was always something to do, but also many quiet areas to enjoy, lots of musical entertainment day and evening to enjoy. The spa was beautiful and relaxing. Lastly the gym is the best I have ever seen at a resort, my only suggestion would be that they Instal some ceiling fans in the gym. Highly recommend, can't wait to go back!

Fabulous, Fabulous

Had the most wonderful time, a 10 day stay, weather was perfect. Not party people, we were on the lazy river, a nice quiet relaxing place. The pool bar was always hopping if that is your thing. Grounds were very well kept and very clean. Entertainment was really good, although the 'fat elvis' as we called him, shouldn't try to make small talk between songs, a little awkward. (we saw him twice, sang really well). The only thing was the mini bar guy didn't show up for a few days, don't know why, [... read more] but one complaint and it was back on track... missed my chips.... We felt perfectly safe at this resort. I would return.

Very nice resort..........it's a paradise

Very well kept resort. The beach was cleaned every day & sometimes many times a day. (as needed) Landscaping very well designed. Choices of excellent restaurants The room very well decorated.....excellent bed, nice shower & washroom The equipment very well maintained (bicycle, catamaran, seadoo) Excellent administration as all personel very friendly, always a step ahead of us Paying attention to all details All pools in top shape

Very nice resort

This is our third visit to EPM in the last 6 years and we were not disappointed. The grounds, pools, rooms, restaurants and bars are really 5 star. The beach seemed improved this visit likely due to the fact that another resort was built just north of it. They groom the beach regularly and you can tell. All the staff are very friendly. Being only a short 20 minutes to the Cancun Airport makes it excellent as well.

Amazing resort - 5 star all the way!

We just came back from a week in heaven at this resort. The rooms are very spacious and modernly decorated, a fridge full if beer , juices and 4 bottles of liquor, daybed on your balcony to relax after a day in the sun and turndown service every night. The food and drinks are top notch. Best thing is no advanced reservations required except for tapanaki hibatchi. The staff are incredibly friendly and take pride in providing nothing but top quality customer service . Multiple times did we hav [... read more]e staff and managers ask us if there was anything more they could do for us . I requested a different pillow and had it that day. We had one issue with noise keeping us awake and the concierge addressed it immediately and the following day they gave us a free couples massage for our inconvenience . Wow! We've been to this resort 3 times and will definitely go back again!

Best resort ever!

The food, service, cleanliness, drinks, garden and ornaments, pools, and bars were top of the line luxurious and excellent! Would go back in a minute and/or try the other 'Excellence' resorts. It's an elegant vacation!

Beautiful Resort!!!

Great vacation over New Years!! Excellent food and service!!! A big thank you to the ladies at the buffet that seated us and knew us by name and all the servers in the restaurant that took excellent care of us and my daughters who were vegans and catered to their likes!! I'd go back for sure and am looking forward to it!!

Amazing Resort - Amazing Staff

This resort has found the best people to work here. Always smiling, making you feel special. We were spoiled with attention! Have never been to a resort where I would remember staffs name. Edgar & Carlos at the Excellence pool were friendly and amazing. Sandra, Daniel & Thomas in the Excellence lounge made you feel like part of the family. Best vacation ever. This is a many return resort...can't wait!

There's Filet Mignon and Hamburger

Third time at this resort and it only gets better or should I say Excellent! Only one word to explain this place "WOW". If you want to fall in love, stay in love don't miss out on this one. Clean, extraordinary service and food, rrrrr rooms if you get the drift 😉 I really don't know what more i can say.. Did the Sandals, Secrets the other 5 * plus resorts..Hamburger stuff... one last thing you like the premium alcohol there you have it without the cheap pay extras... Also our agent Candice  [... read more]Anger ...such a pro ( Pretty rare these days) All in all a place to experience before ur over the biological hill..Salut!

Excellence @ Excellence

We spent 7 nights at this amazing resort and would highly recommend it to everyone. The service, food, beach, drinks were all awesome. We had a small problem with our jacuzzi and they needed to work on it for a few hours so they gave us a 1h40 free session at the spa! We will be returning here for sure.

Excellence almost at its best

We have been travelling to different adult only, gourmet all inclusive resorts for 5 years We mainly have stayed around Playa Del Carmen or so. It is our first time at the EPM. Our first impression was that the service is indeed, excellent. After 11 days, we are still happy with the service we got every single day. Gwendoline, our efficient and so very nice concierge, Daniel, Wilson, Alejandro and all of our regular waiters, as well as all the ladies welcoming us to the multiple restaurants w [... read more]ere fantastic and very helpful. As for the food, it is very good. Not excellent, but very good. We found the plates to be very generous (maybe too generous) and tasteful. I have a food allergy and the staff has been able to accommodate me in the best possible ways. We have been to El Dorado Royale, and we found the food there to be better than EPM. Despite not be3ing excellent, if it is gourmet you are looking for, EMP will meet your expectations. The beach is fabulous compared to other Mexican resorts. The sand is white, there is no rocks and only on one day, did we have a hard time finding some shades and chairs. Otherwise, there is no need to make early towel reservations, which can be so annoying sometimes. As for the pools, there are plenty of them, with lots of chairs and some beds. Some pools are very quiet, where you can completely relax without any music to be heard, where two of them have activities and music. So you can find the mood that will suit you best, on any given day. The rooms are very spacious. The bed is a bit hard, so we ended up asking for a bed mat and we also requested nicer pillows from the pillows selection. Each regular room has a relaxing bed on the balcony, as well as a roomy couch and a jacuzzi bathtub. We never spent so much time just relaxing in the bedroom and on our balcony. That is how nice the room is. Room service is efficient. The menu is somewhat limited and the food is not very tasteful. Unless you really do not want to get out, we suggest you have lunch either at the Toscana or at the lobster house. We are early sleepers and this is where our issues were with the hotel. On our first night, we were given a room on the third floor of the 7th building. The view was fantastic and we were happy. However, at night, we quickly realized that our room would be VERY Noisy at night, because the shows and then the theater show are all taking place in the middle of the resort. Everything stops at 11 PM, but for someone who really needs to sleep at an early time, the noise is unbelievably loud. We then were moved to another building (building number 5), closer to the spa. We were hopeful that the sound would not be as bad in our new room... to no avail. Every single room in the hotel facing the pools and the spa have to listen to the very loud shows until 11 PM every night. Mind you, the shows seem great. But if you need to go to bed early on your vacation, this is not the place to be. We made the best of it, and I will not say that it ruined our vacation. Everything else was so great, that it compensated for our lack of sleep at night. I can see why people come back here over and over again. If it was not for the noise at night, we would come back in a heartbeat. We would recommend this hotel, but we will not come back. Our quiet time at night is just something we really need during our holidays.

Simply the Best All Inclusive

This was our third visit to Excellence and it did not disappoint! The food at all of the restaurants was top-notch. The grounds were impeccable and the rooms very comfortable and well equipped. Their newest addition of a Coffee Bar is "excellent"! The best desserts we have ever had at any all inclusive. We will definitely be returning for a fourth visit.

Best resort ever

This was our fourth time at this resort in the last three years. The service at Excellence Playa Majeures is second to none. The menus have been changed ( to even better) and one of the biggest changes I have noticed is that the wi-fi is a 100 percent better. We will be back next year this time I will upgrade to Excellence Club because the pools there are heated . You will not be disappointed if you book this resort, that I can assure you .