Ok spot for families

I did not overly like any of the buffets. The sushi was great at the suchi bar and at maki taco. I dId not like the reservation system for booking a la carte dinners. Having to wake up early to wait in line for an hour daily to not even be guaranteed a spot was kind of stupid. Didn't like how rooms didn't have balconies. Room service should be included. The hotel didn't have gucemolie ??? isn't that mexican??? Nightly entertainment was great and same with daily pool activities. Kids club was lar [... read more]ge and well thought out. Lots of options for kids to do. Kids buffet looked kind of gross. OVERALL NOT BAD Still enjoyed our holiday lots.

So so Bad Experience.unclean resort.unhelthy food

Me and my family never forget this resort.standard resort We travelled to Mexico on Feb 3th to the Grand Oasis Palm...Don't stay here unless you want to get sick My family of 7stayed at the Grand Oasis Palm in Feb2016 Within 3 days 3 members became violently ill with vomiting and diarrhea and 2 more members became sick in 5th days of our trip. The lab tests showed salmonella poisoning. When reading the reviews of this hotel, we read that many people have gotten sick here. There is no responsible [... read more] manager in this resort . Resort's staff never used gloves and hair cover . When we got sick in resort I asked and I knew that almost 75% of people in resort were sick but unfortunately nobody complained. I went to talk to the manager and I complained to him about unclean and unhealthy foods but he told me the problem was because of the weather. The answer was so ridiculous and S T U P........ If this resort was in Canada for sure I would of sue to Grand oasis Palm We will not return.

Child Friendly

Beautiful place not spread out.5 year 4year n 2month old,children you can let them run and know there is no escape. bonus kids club ,Acomidates till 10 pm.Free......The ocean is the bay and water is worm n calm.Pirate ship pool is bonus for children althow youre expected to stay close.Food is gormay, Thanks to Gus n the team,Rooms are impecable clean.Staff is caring n considerate too others and go above n beyond to keep you safe.I will Return.God Bless...

Bad Experience

I would just like to inform you of the experience we had at the GRAND OASIS PALM Cancun. It all started quite pleasant the plane was on time and we actually arrived a bit early. We used private transportation over to the resort and were there in a timely fashion then the gong show began, please be sure you allow a lot of time for the check in because it is a slow and laborious endeavor. We requested ground floor rooms and to be close to our traveling companions they had us on the 8th floor but a [... read more]fter some talking we were put on the third floor but our traveling companions had to change rooms the next day to accommodate our request no big deal. Thankfully we were put on the third floor because OMG the elevator service is horrendous we were stuck in the elevator on the first day then they were out of service for the rest of the that day, they are very slow and very small and a constant source of irritation to everyone at the resort but amazingly enough whenever you approached staff to complain they could no longer understand English (very frustrating). Enough about the elevators I could go on about them for pages (and none of it would be good) let’s talk about the food situation. We paid extra for the use of the grand side which is supposed to include the buffet but three days after arriving they decided to shut down the Buffet on the grand side for supper, because of this twice we had to stand more than an hour outside of the one buffet that was open out of the three on the resort waiting for room to eat, one of these times we had to stand in the rain now that is more than a frustrating experience. They also decided at Aguava's restaurant to start demanding you make reservations for meals this was previously a no reservation required restaurant the explanation for this was because there was only one buffet open their restaurant did not have a big enough kitchen to keep up to the high demand of people wanting to eat there, but its ok because the Oasis group once again saved some money at the expense of customer comfort and convenience by only having one of three buffets open and making people wait just keep in mind their theme is Oasis Loves You and I am glad they did because I would hate to see how they treat the people that they hate. The hamburger stand had no hamburger buns 2 days and no ketchup was an ongoing problem daily also to salt your fries they have a dish of salt on the counter and expect everyone to dip their fingers into it to get salt how about using a SALT SHAKER, you would not even do this at home let alone expect to see something so unsanitary at a 4+ star resort. We have been to three star Cuban resorts that put this 4+ star to shame for food quality and service and comfort. The food at the buffets was incredibly repetitive and not the best quality. On the Grand side that was only open for breakfast the toaster quit on day four and that was it no more toast the rest of our vacation. Now as far as comfort our pool was surrounded by nice wooden loungers the only problem was the chair pads that were worn right out now there is nothing more relaxing than lying on 2x4's with no or next to no padding, also none of the other chairs around the pool had a bit of padding on them either and were the cheap small white plastic chairs. The only padded furniture was a few beach beds that you had to pay an extra $350 Pecos’s per day to use. The adult only section constantly had children passing through getting the bartenders to make them non-alcoholic drinks and quite often pausing to cry and wine but this should be looked after by their parents but was not. We have traveled a fair bit and have to this point been lucky enough not to have ever stayed at an Oasis property but I thought with this being a SUNWING EXCLUSIVE they would have checked into the star rating and the property more but the one thing I am very sure of is they will never see me at another Oasis property and we have already started telling everyone we know about our experience and to be very cautious of Sunwing Exclusives, you would think they would spend more time evaluating a property before they tied their name along with it but I guess not these complaints were not just ours it was a very common complaint amongst many of the vacationers staying at this property. In closing my best suggestion to anyone thinking about staying here is really read the customer comments you will find a common thread between the bad comments they are the food, the elevators the lack of customer comfort the nickel and diming you for a safe and internet that should be a standard feature at this price level. Oasis you got us on this one but rest assured NEVER again.

COMFORTABLE RESORT

The only thing we could complain about was the lack of beach chairs. Guests got up at 6 am just to be able to have a chair during the day. The beach is small but they could still fit some in. The ocean is great clear and no waves at all good for children. The food was very good Maki Taco great and La Bamba great seafood lunches. The standard room is large an the AC quiet. The staff are nice people and helpful. This was the only place we have stayed n Mexico where the Time Share People (Vacation  [... read more]Club) respected your wishes once you said you were not interested.. Therese Romero one of the sale persons actually got us chairs the first day. We thought she was Staff at the Hotel but she was a sales person and would not take a tip.

Don't stay here unless you want to get sick

My family of 5 stayed at the Grand Oasis Palm in April 2015. Within 3 days 2 members became violently ill with vomiting and diarrhea and 2 more members became sick within a couple more days. The lab tests after our return home revealed salmonella poisoning. When reading the reviews of this hotel, we read that many people have gotten sick here. This hotel cannot keep up with cleanliness and accommodating the amount of people that stay at this resort. The cleanliness of the pool water was very que [... read more]stionable. The beach and pools are not big enough for the amount of people at this resort. Very overcrowded. We will not return.

Standard resort

We travelled to Mexico on April 5th to the Grand Oasis Palm...keep in mind we absolutely love Mexico.....like the oasis viva the year before its not rated correctly in our eyes. Standard rooms, mediocre food, really surprising for Mexico and you just don't get that feeling we've gotten at other resorts. The Oasis franchises nickel and dime you....will not be returning to any hotel with the name of Oasis in it. That being said will definitely use Tripcentral when we book our next trip.

Excellent Resort

Very comfortable and pleasant hotel. Very friendly staff - Two staff members that deserve special mention are Yazmin Romero At La Bamba -Seafood Restaurant ( Charming , professional and always smiling!) and Mr. Israel B. at Palmas Breakfast Restaurant ( Friendly and excellent service !) Rooms are Large and very comfortable. Evening shows are just incredible- not to be missed.

Disappointment

too many people for the space..impersonnal..not enought elevator....very noisy at night in the corridor:-(beach was so so........service was good..we love the pool and the shows but needs to be outside iy would be better......the sushi bar was amazing.

Amazing Value!

This hotel rose high above our expectations for the price, with pristine marble floors and waiters who bent over backwards to get us exactly what we wanted from an array of gourmet food. Yet it still kept the old world charm of an exotic foreign country, with mostly spanish speaking staff, ethnic food there for us to try and a mariachi band around the pool at night while we browsed the local artisans they brought in every evening. Being a family resort really helped us to enjoy our stay even tho [... read more]ugh we thad to visit on the "famed" university spring break.

Overbooked??

The Resort itself is well kept. The Staff go beyond to keep the sparkle alive. Unfortunately when you arrive at 1:30 am and are told that your room is not available because they overbooked... Not acceptable, especially since they did the same to about 20 others who booked all inclusive. We were sent to an inferior hotel in the chain, downtown and no beach. We were hoping that it was a one time incident, and an actual error on someones booking process, but when our friends arrived the next night  [... read more]and heard a simular story and were relocated to a inferior hotel within their chain it was obvious that this was not a one time incident but reoccurring. The taxi drivers stated that this is a regular occurance with this chain of resorts. I have never written a bad review of any vacation resort that Ive been to, But I can truely say the I, nor my other 3 travelling couples will ever stay at another oasis resort due to the poor management of this one resort.

Great Resort - Overall good experience

Resort staff were great/helpful. Food was not the best I've had, but lots of choice made it easier. Location and rooms were great. five minute bus ride from heart of city and big spacious rooms. Beach was a tad crowded during the day and pool cold and shaded most days. Elevators and wifi were dreadful however. two tiny elevators for a big resort that were very slow. Overall, great experience

Good for family with kids

Nice and clean resort located in the hotel zone, convenient to family with small kids, there is kids club available and fully supervised. The beach is nice and water is calm, good for little kids to play in.