Amazing resort

We absolutely loved everything about this resort, the grounds, pool area, beach, location, water, staff, food, drinks and entertainment. We would like to thank Leydii Reyes who works in the coffee shop who made us feel like family. We miss you and will be back soon to visit. We have been looking for a resort in Mexico and have found all our requirements with Secrets Maroma. We will return often.

Fabulous 5* adults resort

My husband and I have traveled to many 5* adults only resorts. Secrets Morama is in the top 3 to date. Also we have been to 3 Secrets locations. Secrets Maroma is laid out to capitalize on all it has to offer. Everything is only a short walk to the venue. Grounds are well kept and very clean. There is not the tropical lushness that you might see at other resorts but the beach makes up for location. Unfortunately when we were there it rained daily and the concern was that no one slipped. They wer [... read more]e very attentive to that safety issue. We had a swim up suite that was not used as much as we liked due to the weather. We did have our room location moved as the swim up suite was always in the shade so they easily accommodated us to the opposite side of the complex and it was appreciated. When we walked into our suite we had an arrangement of tropical flowers in the room, with a bottle of champagne and a platter of fresh fruit. Nice touch. There are no reservations required for dinner to any of the restaurants with the exception of the Japanese cooking table. We enjoyed all of our dining experiences from the menu to the restaurant atmosphere. There was always music playing even at breakfast which is a buffet. A buffet for lunch also, snack bar area, grill etc. Dress code was adhered to for dinner and we applaud that. It adds to the ambiance of the evening when you see that people have taken the time to add to the romance of the evening. We also enjoyed the drinks and music in the lobby bar. We always had great service in a beautiful lobby. We did catch some of the entertainment which was good-typical of that standard of resort. Better chairs to sit in making it more luxurious like going to a theatre. What stood out for this resort was the overall service. They new our names even though a larger resort than Secrets Capri. When you approached the main pool you had unlimited towels-no towel cards!!!! no wrist bands!!!!. Usually by the time I had approached my wooden lounger with a chair pad towels were waiting for me. Early morning someone was always walking around with cold water bottles. Pool side service was great. They had lots of activities to participate in during the day if you wanted to. They even had a tropical golf mini putt close to the activity bar. Ping pong tables were set up in the shallow foot pools so you were always cool and the ball didn't go far from the table. A nice feature at this hotel is the coffee bar-My husband loved his specialty coffee in the morning-by the second day they new what he wanted. Everything served with a smile. Another feature that my husband enjoyed was the gym. He liked to work our earlier than the times posted. He wished they had added free weights to their inventory of equipment. As a side note-I wish that more people would post gym facility ratings at the hotel as it is important to many on holidays. ) They always had great air conditioning, plenty of towels and water. The equipment was in great shape. We really enjoyed this resort and it will remain a favorite for us. The one issue we saw was for the visitors of this resort. Great service should be rewarded-tip. Although not expected it was always appreciated. All inclusive to me does not include the tipping.