Beautiful Resort

The pictures of the rooms are exactly how the rooms are. So nice and spacious, nicely decorated, great view. Everything was very clean. The pools are quite expansive and allows for lots of action or quieter areas and sun and shade options. Various beaches, water sports, snorkeling. Lots of dining options. Beautiful Resort, very much enjoyed our stay and felt safe. Tripcentral was great to deal with.

Beautiful Resort, Wonderful Staff!

Just returned from a blissful week at this resort in Jamaica. My sister and I had a fantastic time -- food was amazing, service was outstanding and the total vibe of the resort was just super chill and friendly. A lot of options for beaches and we never had a problem finding chairs. We would highly recommend the Indian a la carte restaurant -- suuuper delicious. We did not get to try the teppanyaki restaurant; even though they say you can book 1 day in advance, we tried to book on Wednesday for  [... read more]a Thursday reservation and their first opening was on Sunday. Also it was hard to find information about the shows and the buffet hours in the hotel room booklets were different than when they were actually open (ie. we never saw the Blue Lagoon open but it was supposed to serve lunch daily according to the hours). Would be great to add in a flyer or something about the activities / shows that goes into the pamphlet with the room keys. All in all though, this place was fantastic and I can't wait to return!

Great times!

Overall I really enjoyed the resort, staff was friendly, resort/ room was clean. Buffet was good, lots of options. Also liked all the restaurant options for dinner. Lots of action around the main pool and options to go to adult pool or beach for more quiet time. Resort is huge so lots of walking which might not be easy for some. Also if you are a beach person for long walks that is something you won't get. There was a big gym too. great night entertainment as well. Overall was impressed with  [... read more]this resort ideal for families, couples and wedding parties!

Great Resort!

We thoroughly enjoyed our week at Grand Palladium Lady Hamilton! The grounds are beautiful, the employees are so friendly, and the food and drinks were top notch! You have 3 beautiful beaches to choose from and the largest pool in all of Jamaica! The restaurants are all good.. we honestly didn’t have a bad meal all week. The buffet was also very good - you absolutely can’t go hungry! The live entertainment upstairs every night was wonderful.. esp 80’s night! We danced all night long! [... read more] I can’t wait to come back to this piece of paradise!

Amazing amazing resort

This resort was all that i expected! It was the best treatment i have ever received. I enjoyed the food, the ambiance, the beach and all the activities that was happening. The only problem we had was at the Japanese restaurant, we booked for 4 way in advance for this dinner, when we showed up, they only had for 2, so this was disappointing for us becasue we had planned to have a good time with the other couple.

5 star resort

This was a very impressive vacation to this resort. I would come again and spread the word about the grand palladium lady hamilton spa and resort. 😎. Great excursions too, over all I give this resort a 5 star. Trip central did an amazing job in regards to our trip to jamaica. Thnx again

Paradise

We had won this trip to your wonderful resort, so we didn't know what to expect. The pictures online do not do it justice. It was a beautiful and clean resort. The amenities are awesome...definitely get a massage and enjoy the spa portuinThe staff were amazing, friendly and often times very helpful. I would definitely recommend this resort to any couple or family. We absolutely loved it and can't wait to get back sometime soon...this time with our kids. Thank you Grand Palladium "lady Hamilton"  [... read more]for an amazing experience. See you soon!

Very nice resort

Hotel was great! Large resort lots of areas to go & enjoy! Family, Adults and even a Private area if wanted... Restaurants were great. Great service at all of them. The view from this resort was spectacular.

Best time !!

From start to finish it was amazing ! love love the place . What a great experience , food and drinks were great and you could have as much as you wanted at whatever time you wanted. Will definitely return!!

Beautiful Resort....Amazing People!!!!

Everything about this resort was top notch. The rooms were big, clean and well taken care of. There was an issue with our A/C but maintenance was there within the half hour to get it fixed. The staff all said hello, and most of them asked how things were and if we needed anything. Food was amazing. The Japanese and Steakhouse were our favourites, and there was no shortage of variety on the buffets.

Simply The Best

This was our second visit to the Grand Palladium Lady Hamilton. The people that work there are fantastic and friendly and engaging. Groundkeeper, Lifeguards, Bar Staff, Restaurant Staff, it doesn't matter what they do at the resort, they are quick to smile and say hello. Many of them even inquired if we were having a good stay or a good day. The pools are amazing and we tried to visit all of them. The beaches are great and we enjoyed the water and the service received there also. The food wa [... read more]s great and plentiful and there was always such a variety. Like Arnold said...."I'll be back!"

A great place!

All in all we had a great time! the weather was great and our room was perfect! I feel the staff could have been a bit quicker at service at times there were long waits for drinks at the big pool bar, The quality of the food was very good! ... except the sports bar! the buffet was not stocked fresh at all and the food...well it just seemed it was just low quality....and the t.v. stations were not clear for the sports games we wished we could've watch throughout the week, the TVs seemed brok [... read more]en and old. Snacks seemed hard to fine, I would've like to have bags of potato chips/nuts available around all bar places, without having to ask for them... Measures should've been taken to control the Bee infestation, I was stung by a bee which was not nice! they were everywhere around the bars! The beach was beautiful! but the recreational sports equipment available seemed it needed an upgrade - we wanted to take out the paddle boat and were told it was broken and had been for weeks.... And the stage shows seems armature but we watched anyways....some of the dancing was a little over the top for a family show... Staff were always upbeat and happy to make you happy !! Thank you !

Amazing Resort

The resort was amazing! The restaurants fantastic!! so may to choice from. My favourite was the Mexican. The rooms were lovely and spacious. The staff was great . Specially, Jason Fry at the beach. Such a lovely funny great guy! I could have stayed there another week, just looking at the view. Specially when the sun was setting . First time in Jamaica and I hope to get back real soon...

Wonderful Resort

This hotel is amazing. The rooms are clean and spacious. The grounds are clean and always tended to. The restaurants are great! Choices ranged from Italian, Indian (one of my favourites), Japanese and a steak house among others. Beautiful white sand beaches. Amazing and friendly staff. Loved it and would like to return again soon!

Love this resort!

Grounds are meticulously kept. Staff are amazing & friendly. Food was excellent at all restaurants. No complaints whatsoever, it was our 2nd time there and I would go again! Huge main pool area with lots of activities. Love the swim up bar! 2 adult pools of you want a quieter space. 3-4 beach areas to choose from too!

Excellent family choice

Grand Palladium is a resort that bends over backwards to give their guests everything they can possibly want, I wouldn't expect that any traveller would want an experience that they haven't already thought of. The resort is giant 1500 rooms that takes a half hour to walk from one end to another. The F&B again offers everything (to varying degrees of success) but rest assured there are almost unlimited options for the picky. Drinks are great with wine offerings from Spain and branded liquor a [... read more]nd beer available at countless bars and restaurant throughout the resort. The rooms are as spacious at the the resort (where we stayed anyways, we heard there were many older rooms that weren't as nice as ours). Nicely appointed but without the quality mattresses that we are accustomed to. Many amenities are dated and broken unfortunately but if you are a seasoned all inclusive traveller you should understand this is common with any 3rd world country. We felt safe all this time as we never left the property, the violence, unrest and travel advisories did not affect our stay at all. I would not think twice about taking our kids. Kids clubs, gaming rooms and play areas all seem well used and I know our kids would be occupied for many hours should they go with next time.

Amazing resort!!

Large resort with lots to see and do. Beautiful and clean everywhere. Wonderful, helpful people on staff in every area. Delicious variety of food, drinks, cafe, etc Gorgeous and clean beach areas. Fun shows, live music and activities everyday. Good quality drinks served in nice glassware

Wonderful vacation

The hotel was amazing. Our room was on the ground floor with an amazing view of the beach and scenery. The grounds are well kept (some loose tiles to be mindful of), the food was great and the drinks were amazing. The Japanese restaurant is a must try if you are looking for something other than the buffet. Overall really good hotel!

Worst Resort I have EVER Been To! Be prepared to have ppl enter your room with the DND on the door while you are changing!

Take a seat to read this nightmare of a stay - make sure you lock up all of your belongings at this place as anyone can come into your room when they feel like it with no recourse...instead - you will be called a liar...read on... We booked the Imperial Club package with Club Mobay provided by Transat. When we arrived to club Mobay at the airport – we were told to help ourselves to food in the glass case and drinks. The food case was completely empty – not a SINGLE thing for us to eat [... read more] while we waited for transportation to the hotel. When we arrived at the hotel, there was no separate check in desk as it was supposed to be a part of the package we booked. This was not too bad as there were not a lot of people checking in at the time we arrived at night. Once we got to our room, there was no welcome gift as we were told was supposed to be there as part of the imperial club package we paid for. Just a letter welcoming us to the resort. The food was horrible at the resort – regardless if we tried the restaurants or the buffet. There are no other words I have for it. Simply horrible. On Tuesday, we paid the hotel for an extra guest to stay with us in our room. They did not provide us with any other bedding for our guest. There were extra pillows on the shelf in the closet but we had to pull the blanket off our own bed for him to sleep on the sofa. Let’s fast forward to Wednesday September 4th 2019 when the real troubles began. We had the “Do no disturb” sign placed on our door, as we always do when we are in our room. Our friend was asleep in the living room area. I was getting dressed and my partner was in the bathroom about to get into the shower. There was a knock on the door, which we ignored, since we had the do not disturb on the door. The person knocked again, then again a third time. I assumed there must have been some emergency for him to keep knocking so I grabbed a towel to wrap around my upper body to go see what the issue was. I didn’t even make it to the door when it was just opened. Once he opened the door, the do not disturb sign fell on the floor and he stood there staring at me with a very shocked look on his face. I picked up the sign and asked him “what are you doing, is there something I can help you with?” He then stuttered out “umm, do you need your fridge stocked?” I just looked at him in total disbelief, as we both knew he was NOT supposed to be entering my room with the do not disturb on the door and said to him, “well I guess since you are already in here”. He looked like a deer caught in headlights. He came in as my friend sat on the couch, and restocked the fridge and left. I was very disturbed by this for a number of reasons, so I made my way to the lobby with my partner and my friend to speak to a manager about what happened. When I got to the front desk, I immediately asked for a manager and the girl asked me what for. I told her what happened and she asked us to have a seat while she got someone. After waiting almost 20 mins, a guy came over and introduced himself as the bar supervisor (keep in mind, I asked for a manager). I then explained everything again for the second time and he told me he needed to locate a manager (like I originally asked for). After waiting more then 30 mins again, (he was not able to locate a manager), a woman came and I explained the entire situation for a third time. She proceeded to tell me that they do not take these things lightly and it would be handled and another manager would be speaking with me about what happened (I assume she was referring to the guest relations manager). She asked me if anything was taken from my room. I advised her that he would not have had the chance to as we were all in the room when he entered. She stated that anytime someone enters our room, it is logged in their system when they swipe their card to enter. So if anything was taken, they would know who was in the room. I proceeded to advise her that I do not take inventory of my items on a daily basis to immediately know when/if something was to go missing. I have a small gopro camera that I wouldn’t even take out until the day I was going on an excursion. So if someone entered my room on Monday and took it, but I didn’t need to use it until Thursday, how am I to know when exactly it went missing? She stated that she understands and that a report would be filed with their security office and someone would contact me about the matter. I advised her that I no longer felt safe on their property and would be renting a space elsewhere for the remainder of my time there and would return when it was time to leave. I asked that whomever was supposed to be contacting me to reach me on my cell phone and we left. This all happened on Wednesday Sept 4th (on my partners birthday which was the whole purpose of the trip, now ruined by this nonsense). We left the resort, spending a lot more money now having to book elsewhere to stay. Of course, we did not receive any phone call by the time we returned to the hotel late Friday night (we were leaving to head back to Toronto Saturday evening). To add – I was told that I would be able to get a late check out for Saturday as the airport transfer was not picking us up until 5:10pm (part of imperial club). When I asked the front desk for the later check out – she advised me that it would be a charge of an additional $20 USD per hour. I advised her that the Imperial Club was supposed to be no additional charge. She then told me to wait a few minutes and then came back and told me that the late check out was not available. After everything that had already transpired, I was not having this so I asked to speak with a manager again. After having to wait another 30-35 minutes for a manager, the guy comes to me and says that it is not available. I begin to explain to him my frustration with all that had happened and he cut me off and said he was aware there were issues the days before, but he was not there to discuss that, he was there to discuss the late check out. He then said the latest he could give me was 2pm. At this point, I was totally flabbergasted at his response and said fine as I simply had no more fight left in me. When we finally got back to our room (this is now later Friday night after being gone since Wednesday morning), we get in to find our room was cleaned (as expected) but our fridge was never restocked. Not even a single bottle of water to drink. There was a letter left on our bed stating that someone from guest relations was trying to reach us and that we could call 1 of the 3 extension numbers on the letter or go to the guest relations desk in the lobby. I called down to advise that we had no water or anything in the fridge, they said they would send someone up to fill it. It took almost an hour for someone to finally come. The next morning, I went straight to the guest relations desk and the lady stated that there was no report logged in their system about the incident that took place and had to make several phone calls to find out what was going on. It turns out that no one actually logged the incident. I then had to wait for their guest relations manager as well as hotel security to come to meet me to take the report (which was supposed to have been done since WEDNESDAY when I originally reported the issue.) They had me sit down and write out what happened, then the guest relations manager advised me that they reviewed the camera footage and that I did NOT have the do not disturb sign on my door that they could see and that the guy never entered my room. I was livid. First off, you have 3 people who were in the room and advised this is what happened. Secondly, how exactly did my fridge restock itself on Wednesday in the middle of the day? I asked her if she was calling us liars at this point. I told her that I was not seeking financial gain, I did not say anything was stolen, I did not say anyone assaulted me. I was making them aware of what took place. She then asked me what time the airport transfer was coming to pick us up so that I could come back to meet her in the lobby to view their security footage. I advised her that I was no longer going to waste another second of my trip on this nonsense with them and that I do not trust them at this point or their “security camera” footage as I work in Computer software and I am well aware of what can be done with that footage (especially after almost 3 days have gone by). Unless this was being reviewed by an expert to know that it was not tampered with (since we CLEARLY HAD THREE PEOPLE IN THE ROOM WHEN THE INCIDENT TOOK PLACE), I had nothing else to say to her at this point. She looked at me and said that was up to me then as she also had nothing else to offer. At this point I asked her to photo copy the report that I had just written that they signed as I do not believe they intended to do anything about it. The person who was working at the guest relations desk was the ONLY person who took the time to understand what took place and without me having to ask, adjusted my check out time to 5pm so that I didn’t have to be sitting idle while we waited to leave for the airport. Not to mention, she told us that this whole incident report that I was only NOW being asked to fill out with the manager and security was supposed to have been done on WEDNESDAY when the issue took place. NOT days after the fact. When we were on out way back to the room, there were some hotel staff that were by our villa who overheard us talking and asked me if the guy looked like “this” (they described someone) as they were aware of a fellow who had these incidents reported on him before. I told them no, this guy had braids, and they said they were not sure who that was. This CLEARLY indicates that this has happened several times before, and by their statement, usually by a certain individual who still works there. This entire ordeal seems nothing short of a cover up on their end since no procedures were followed as it should have been AND the fact that other hotel staff said this is a regular occurrence. As a female – if I had been alone in my room (please keep in mind that I was in the middle of getting dressed) and this took place, what could have happened? It is not unheard of with females reporting assaults taking place on resort grounds or in their rooms. The way this whole thing was handled from beginning to end has completely ruined our trip. I would NEVER book at the GRAND PALLADIUM LADY HAMILTON again. I have never gone on vacation and LOST weight before. If I could give this place a negative star, I would.

Beautiful beaches

We had a great time at this resort. It was beautiful, well kept and very large. The beaches are private, so no one bothers you to buy something. There are two jerk chicken huts, we ate at them pretty much everyday we were there for lunch, delicious! Quieter hut is at the sunset beach further from the noise of the activities at the main beach/pool. The pool is enormous, so if you're a pool dweller, lots of space to swim freely. We were told it's the largest pool in the Caribbean. Overall, it's a  [... read more]gorgeous resort with great food as well!