Didn't meet my expectations

I went with high expectations for this hotel given it was a 5 star. The room was exactly like the picture, which was great. Service was good (usual nothing out of the world, great service in Mexico for sure) and the facilities looked like the pictures advertised. What I didn't like about the resort was the pool area. I didn't upgrade to the VIP section of the hotel, which they say is better. There was NEVER space available. Guests would actually wake up at 6am, leave their towels on a chair a [... read more]nd do their thing. It was REALLY frustrating. I also wasn't too impressed with the buffet. I liked the Cafe they had. I was happy to learn that they have vegan alternatives for dairy. At the buffet, I felt a bit limited. The "freshness" of the food is what I was most looking forward to, but I wasn't too impressed with the variety. I didn't try the restaurants - but people did enjoy them. Options were limited for vegetarians really. The buffet had more. I felt that (obviously) the hotel was all about presentation vs. solid quality. The gift shop = RIDICULOUSLY expensive. $7.00 for a lighter? absolutely ridiculous. Again, the hotel was VERY lovely, really nice and clean amenities. But, I'd be just fine with a 4 star - it wasn't really what I was looking for.

Beautiful resort!

Rooms were clean, spacious and modern. Loved the large walk in shower. Nice view from balcony. Grounds were clean and well maintained. Pools were clean and always fun activities going on. Not my favorite buffett restaurant I've been to but the individual restaurants were superb. Especially enjoyed the Mexican and Italian. Waiters there were extraordinary, always going above and beyond. Enjoyed the live music nightly and the special shows. We were there for a wedding and the planner (manager)wa [... read more]s extremely professional and helpful. Everything was taken care of. I have been to nicer beaches. Very rocky bottom which we found dangerous and not much beach area but water was warm. Lots of seaweed. Overall a wonderful vacation.

Great resort

This resort has excellent service, rooms, food and staff . The resort pools are great . The resort itself is far from any town so trips to town are at least an hour or so. overall great place My sons wedding was organized by hotel very well done making this day easy for bride and groom.

Great resort!

This was our first time in Mexico and we absolutely loved the resort and the food. The ala carte restaurants were really good. The hospitality offered is simply outstanding. The pools were great and the infinity pool was our favourite.

Amazing resort!!!

Lovely family resort with beautiful grounds and pools. The resort is well kept and everyone goes over and beyond to make your stay memorable. The food was outstanding and all ala carte restaurants were really good. We didn’t really eat at the buffet except for breakfast. The sparking wine that they serve at the resort is really good. The beach wasn’t so good but that was because of the seaweed. The hotel staff did their best to clean the seaweed everyday.

Very Relaxing

Hotel was excellent. Our third time to the Now Jade. Food was very good at all the restaurants. The staff were amazing again! Misheal at the pool was great. Jesus and Lourdes at breakfast were awesome too.

Amazing stay!

Our stay at this hotel was amazing ,We really felt welcomed the service was great especially Alvaro and other guys by the pool . I liked that the grounds were not so distant, I could easily travel with 2 small kids . The seaweed situation was not so pleasant, but you could still get a few hours in the morning of a nice beach . Thank you , and I'll for sure consider coming back again

Amazing resort

Resort was beautiful. Service is was incredible. Food was the best we’ve had at an all inclusive. The resort was half empty so we were upgraded to the preferred adults only side with an ocean view suite. Only down side was the seaweed. Some days the smell was really bad. No fault of the resort. They worked hard to clean it.

Amazing resort!

Great resort, good food options, but hated that you couldn't reserve tables for large parties. We had 12 and had to wait 1-2 hours unless we went before the restaurant opened. Kids play area service was great liked that I could drop off my kids during the day. Very good staff all were friendly except one bad experience with BD travel person who dropped us back to the airport, he wasn't happy with my tip and said he didn't want it. Very rude and unprofessional.

Just a wonderful resort with the best staff and food!

Now Jade Riviera Cancun is one of my favourite all inclusive resort that we have ever stayed at. We had a little trouble booking in when we first got there, but ended well as they up graded us to a junior suite overlooking the ocean! The rooms are great and the variety of wonderful restaurants every night was such a treat. The staff were wonderful and so friendly.

Loved it!!!

The Now Jade was an amazing resort! The rooms were very large and clean. All the staff were very friendly and accommodating. There was a large variety of options at the buffet and restaurants to choose from. We came back a few pounds heavier from all the delicious meals! The beach was a bit rocky but there are areas that’s it not as bad and you can enter the ocean with no rocks. It was a great vacation and would recommend this resort!

Great Resort

Great resort with nice pools and lots of amenities. My only complaint was the beach. The beach was small with lots of seaweed. The pictures that the resort has posted on their website were misleading about the beach. The restaurants were good with lots of choices. Very good resort to take kids. The staff were excellent at the kid`s club.

Great experience

Food was great, especially the buffet. While it was hard to get a lounge chair, the pools were large enough that there was lots of room. Kids enjoyed beach volleyball and sailing. Rooms were clean and spacious and the beds comfortable. Beach wasn’t great for swimming.

Exceptional Resort

the grounds were kept in impeccably clean condition Food was exceptional Named brand alcohol rooms were beautiful pools were clean overall resort was very picturesque beach was stunning staff friendly and attentive

Great resort

Beautiful resort, fantastic food, great service but disappointing preferred club extras. One big draw to the resort was that there was international beverages but they ran out every morning after two drinks! Also, we were unable to use a cabana for the whole trip as they were always taken (people payed staff to reserve them even though they said it wasn’t allowed) Chairs were hard to come by at the preferred pool too. The food overall was the best we’ve had at a resort and good entertainment [... read more]. Beach would have been beautiful but due to high winds it was covered in seaweed ( time of yr? )

Absolutely amazing service

My family and I just enjoyed 7 nights at this wonderful resort. It was a beautiful resort with wonderful service. We stayed in the preferred section. The rooms were spacious and the pool was quiet. Just what we were looking for. Our only complaint was that the pool concierge reserved all the seats at the main pool. It wasn’t until the third day that we figured out to ask him for lounge chairs and the beach was a bit rocking. We would definitely would consider going back on the future [... read more].

Spectacular, but not quite perfect, resort!

This was my first all-inclusive experience, but it was my girlfriend's seventh, so this review includes feedback from a first-timer and someone with experience. Pros: FOOD, FOOD, FOOD. The food was the best food at any resort, ever. In some cases, better than food back home. We point this out specifically because we know that food at all-inclusive resorts, although abundant, usually isn't as good as one would expect. My girlfriend who has nearly traveled the entire world in search of the bes [... read more]t Tiramisu, said that "Capers" (The Italian Cuisine restaurant) had the second best tiramisu outside of Italy she's ever had (there's one in our hometown in Nova Scotia that was just slightly better). The fact that the a la carte restaurants were unlimited, and first-come-first-serve basis (no reservations) practically made the buffet obsolete (more on that later). Of the four a la carte restaurants, the one we would rate the lowest was "Spice", the Chinese Cuisine restaurant, but it was still quite good. If we were able to see the teppanyaki show, or if we ordered from that menu we likely would have enjoyed it more. "Mercure", the French Cuisine restaurant was by far the best. They had a filet mignon that was (literally) worth writing home for. It was the only restaurant we went to twice for supper, but we wish we likely would have gone more if we had more time. The lunch a la carte restaurant was also awesome, "Castaways". We went there for all but two lunches when we discovered the lunch buffet was also quite good. The resort was small, which was nice, it was never over crowded, and the rooms/buildings were laid out around the restaurants and garden which were central. Everything was very easily accessed by foot (no more than a 5 minute walk from one end of the resort to the other). Everything was really clean and the facilities were very well maintained. Service was excellent. We can easily see why this is one of the highest rated resorts in the area. Cons: The doorknobs in the room were a real pain to use. It actually made getting out of the room or the bathroom difficult. I'm not sure if it was just our room or if other rooms had this issue. The lounge chairs on the beach were not very comfortable. I didn't have many complaints about them but my girlfriend indicated that they were the one of the least comfortable she's had at any resort and indicated this would likely be the biggest improvement they could make. VIP Services staff - though very friendly, they were very aggressive about getting us to sit through the presentation(s) they offered in exchange for coupons or other things. It got to the point where we would intentionally avoid the lobby to avoid interacting with these people. My girlfriend says she'd normally like to hangout in the lobby and enjoy time there so this was something that she found detrimental. Otherwise, if you don't spend much time in the lobby, then I don't think you'll have this issue.

Fantastic Vacation

We recently celebrated our 35th wedding anniversary at the Now Jade and we had a fabulous time. The resort is beautiful, we had a junior suite overlooking the pool and beach, and the restaurants were great. Can’t say enough about the people looking after us, the service was incredible . Special shoutout to - Moises, the pool concierge, who made sure we had everything we needed at the pool. The poolside staff who catered to us every day, especially Ivan & José, who made sure we had refre [... read more]shments at all times. Ceci, pool entertainment, who stopped by to chat. Enrique at Castaways who took care of us at lunch and Leoncio & Armando at the Carnival restaurant who took care of us at breakfast. Francisco at the lobby bar. Abraham who came by every dinner to make sure everything was ok and Felix, the Manager. The highlights of our week included a romantic dinner in the garden with the 3 Tenors was fabulous, watching the Buffalo Bills game on the huge screen in the outdoor lobby, the haunted house for Halloween was incredible and our dinner in the VIP room at CinCin.

Awesome place

The wedding was awesome every thing was set up perfect from start to finish .We had great weather awesome food and great people who serving us did a awesome job The resort had lots of great things to do and go for long walks on the beach Beautiful rooms that were kept extremely clean

Completely satisfied!

Overall beautiful resort, great beach, rooms were awesome, staff and restaurants first class. Very well maintained and spotless. Really nothing negative to say. Would definitely stay here again. well located close to airport and attractions. Staff were very friendly and attentive to everything. Great entertainment in the evenings as well.