Amazing!!!

Another amazing stay at Dreams Riviera Cancun! This was our 3rd time at the hotel and it won't be our last. Everything was great; from the hotel grounds, staff and service to the food and drinks. We will definitely be returning.

We had a great week

The beach area around the beach chairs could have been much cleaner,, lots of straws, cigarette butts, bottle caps etc. There was lots of sea weed but the staff did the best they could to stay ahead of it.

Amazing resort

This is an absolutely fabulous resort. The grounds are beautiful, the rooms are great, the pools and area around are fantastic and the beach was lovely! There are so many different restaurants.. delicious! Very kid friendly.

Not Quite What We Expected

This was our 4th trip to Mexico at all inclusive Hotels. I will not go back to this hotel chain. The Food was good. The weather was wonderful ! The drinks were extremely inconsistent ... Pool and Beach Staff could use bartending courses. Room, Restaurant, Grounds staff were very friendly. Our Room overlooked a back alley. We asked to be moved to the other side of our bldg. - overlooking the garden. We didn't think that would be asking too much given folks were arriving and leaving every day. We  [... read more]even offered to move our own luggage and clean the room ourselves - bec we didn't want to be too much trouble. They told us "nothing" was available. However, they did offer to "upgrade" us to their most expensive beach front rooms and have us pay extra to do so! We said "No Thanks" We paid approx. $ 5500 for the vacation - which is not cheap. We assumed that we would get a garden view room .... They blamed our room on our travel pkg .... stating that it only bought their "cheapest" rooms and then sold them to us ( the unsuspecting customers ) at the regular price ... thus keeping the difference for profit. ... As with most all inclusive Mexican vacations - they want you to "check out" their property next door ... " to see if you would want to stay their on a next visit" .... We asked if it was a time share scam - they said no. It would take approx. 1 hr and we could receive a Jeep for 2 days all inclusive ... All we had to do was refill the tank upon return. That 1 hr turned out to be close to 3 hrs. The "free" jeep was going to cost us $ 286.00 in gas that they wanted to put on your credit card upfront. And, the 2 days quickly became 1 day. They said they would refund the portion that you didn't use - Yeah Right. So - we did not get a jeep. ( Instead they offered to take us to Playa del Carmen / Cancun to shop.)

Excellent Service

Good Dining area and top quality foods. Nice pool . perfect Wedding party. Good cleaning services. Twice a day! Good Beach seats plus Jacuzzi. Nice and comfortable lounge.good drink service and brands.

Beautiful retreat!

The dreams was well kept, beautiful rooms. Cleaning staff was spotted regularly throughout the hotel. Staff was lovely. Beach was gorgeous, however there was a lot of seaweed even though the staff tried to keep up with it. Food was very good, in all the restaurants a lot of variety. Kids club was fabulous.

Amazing Resort & Awesome Staff!!!!

This was our second time at Dreams Riviera Cancun and it was just as great as the first. The hotel is beautiful and not too big. The grounds are immaculate and the service is impeccable! I will definitely return in the future

Great time at great resort!

We have stayed in this resort in mid December for a week, and had great time. Friendly staff, swimming pools, and food were amazing. Beach was good too, however seaweeds and windy weather did not let us enjoy the ocean as much. Entertainment was OK. Good size resort for families. Overall great vacation.

Resort is a Beautiful place..

Hotel very nice.. Grounds are nice.. Food good.. They only thing I didn't like they try to sell you vacation package to this Hotel and there sister's Hotel.. Which I didn't like.. They said we will have breakfast together and disguse the hotel packages.. No Thank-You..

Great Resort

Stayed at Dreams Riviera Cancun from August 1-8. It was a great resort. Checkin: extremely easy and quick. Welcomed us with a cold towel and champagne. The lobby is amazing! Be wary of the VIP SERVICES. They are really selling time shares in exchange for resort credits which are confusing to use as you cannot use all of them I'm one place. Drinks and food: drinks were great. All to shelf liqueur and great bartenders. Food was great by the poolside. Ocean Breezes for lunch everyday! Steaks were [... read more] always tender but sometimes the food was salty. The Japanese restaurant food is overrated and doused in soy sauce. But overall good food. No reservations requires other than the Japanese restaurant and no wristbands. Rooms: clean and ac worked well. Awkward bathroom with no privacy. We were in room 1111 which was a ground floor with partial ocean view. The room smelled moldy and damp a little but if u open the door for a bit the problem went away. They were cleaned everyday and you received an itinerary every night. Only stocked with coronas and no liqueur but stocked everyday. ServiCe: excellent! They say yes to everything and super nice! Treated like royalty! Vibe: too many kids if ur not with any. They took over the pools. Especially thE swim up bar. They shouldn't be allowed in the infinity pool with the bar. Beach; too much seaweed even though they tried to clean it up everyday. People reserved seats and took more towels they needed which meant the resort ran out at times. People even took some for the following day. Sometimes workers would removed towels from chairs if u ask them to find you a seat in the shade. There is no real night life and the resort isn't near anything so be prepared to relax. Many weddings everyday! And the resort is small so at times it seems like half the resort is unavailable. Overall excellent Experience for families.

BEST WAY TO SPEND A FAMILY VACATION!!!

The resort was super clean had amazing service the food was exceptional the place overall was the best place to visit if your looking to spend some time in Mexico !!! Water was so blue !!! Needless to say I definitely will be back to vacation here, the staff were also so friendly

WOW!!!

awesome. Just don't buy anything from the venders that come to the resort!!!!I bought a "one of a kind" ring and the exact ring was at the Cancun airport for less than 1/2 the price!!!!! Other than that........great!

Mixed feelings...not a 5 star

Hotel is nice, grounds are clean & staff are wonderful. We sought out Carlos' service area at the pool, he's amazing and always smiling. However, attention is required with food which is rather bland with little variety. Dirty room service trays from other rooms left out for hours. We paid for an oceanview room which was limited at best and we opted to pay even more to upgrade a few days in to our trip. Transition to new room was challenging though.

Awesome people and place

The place was perfect for me. It was also one of the better times I went. It was all adults, nothing but fun, and parties at night. Nice beach and pools. Awesome food. I would definitely come back with even more people this time!

Very nice place

This was our 3rd visit to the Mayan Riviera in the last 3 years and we were not disappointed at all. Our 8-year old daughter was totally happy in the Explorer Mini Club. We always found a nice spot along the beach to relax and had nothing to complain about. Since the package allowed for the kids to stay free,there were many small kids around and the breakfast atmosphere was not really "relaxing" but the waiters were typically excellent and eager to provide excellent service anyways.