Starfish Cayo Largo: Amazing

Unfortunately Sunwing cancelled our vacation to Cayo Largo. We were looking forward to returning to this resort. Instead Sunwing diverted the bookings to Cayo Coca and/or Cayo Cruz. We are very disappointed with the customer relations with Sunwing. Next time we will book with a carrier that keeps their customers interest in mind. Rating is from previous stay at this resort.

Starfish Cayo Largo: Shortages very noticeable this time around

Weather and ocean were fabulous - the beach has eroded but plenty of sand and umbrellas to take in the sun and ocean breezes. On windy days when the ocean is choppy Playa Serena and Playa Paradiso are good options. The rooms are dated but clean - some buildings are under renovation. Even though we come prepared, the shortages were very noticeable this year; no cheese (so pizza snack bar was closed all week), some days no eggs, no ham, no vegetables, fruit, pop, beer, toilet paper, hot wat [... read more]er…. We along with other guests got food poisoning from something we ate and it wasn’t fun - we resorted to bread and butter for a few days. Staff were friendly and accommodating and try their best despite all the limitations. Our butler Daviel was fabulous. The fuel in Cayo Largo was contaminated so we had to stop in Varadero to refuel on our way home. We’ve been to Cayo Largo many times and this by far was one of our worst experiences BUT we love the island and its special charm and I’m sure we’ll be back again and will pack more snacks and toilet paper just in case.

Villa Caprice: Not the best

We were there for two weeks at the end of January the staff were amazing,but that it’s not enough to make this so called all inclusive resort worth the money. They were out of many things toilet paper, food, alcohol, wine. The rooms were dark kind of depressing. Coming up thru the plumbing was the smell of raw sewage, we had to keep the door closed all the time to keep the smell at bay. Occasionally the restaurant had the same smell! I spoke to the resort manager and he informed me they had  [... read more]no such problem. There is no common room to gather at, only the restaurant . There are many places in Cuba that are amazing, but if the government doesn't get there act together we will have to visit other islands.

Memories Cayo Largo: Worst experiance of any trip I’ve ever been on!!

The restaurant manager and restaurant host shook me, my gf and 70 YO father down for $75USD. After I disputed the charge I was forced to pay. They called police, immigration and forced me to sign a document under distress. 2 sunwing reps did nothing to help. They came to my room at 11:45pm when I was sleeping to scare and intimidate me further. The absolute worst! The two hotel staff and two sunwing staff should be fired immediately. They probably do this to ppl all the time. I’ve been to over 1 [... read more]0 different island nations, been to Cuba 10 plus times and I would never believed what happened to us in a million years. This was my second visit to the resort, I will never return. I will never go to Cuba ever again! I have never left a review before but wanted to let everyone know what happened! So scary. Such a bad experiance. Other than the worst experiance of my life here are the other reasons why I wouldn’t return. 1. No toilet paper, anywhere!! 2. No beach, it was washed out 3. Ran out of beer 4. Ran out of wine 5. There was no toilet paper!! Wtf Oh and I got shook down and got the police and immigration called on myself, gf, and 70YO father!! Crazy!! Go anywhere but this place!! It’s the worst!!

Starfish Cayo Largo: Beautiful Beach

If you are looking for a variety of drinks and food this is not the place. Shortage of many items starting with the first day with no toilet paper available. Resort is old and tired and in need of many renovations. The staff are amazing and go out of their way to accommodate the guest the best they can with what is available to them. Sunwing and Blue Diamond should be ashamed of themselves that they are not living up to the contract they have with the island of Cayo Largo.

Memories Cayo Largo: Great resort

The resort itself was very nice. It was clean and well maintained. Not too big and not too busy either. The rooms were spacious and clean. The beach was beautiful especially on the calm days. The water was the most beautiful color of blue and the sand was soft powdery white. The food was basic, which we were prepared for, but also good. We were always able to find something and never went hungry. The staff really take this resort to the next level. Everyone was so friendly and helpful and they a [... read more]ll went above and beyond. I don't think I've ever stayed somewhere with such amazing staff. We would definitely return.

Starfish Cayo Largo: Another amazing week in paradise

This was my 5th time since January 2023. I’m already looking forward to returning in the next month or so. The grounds are very clean. The rooms are very comfortable and clean. The staff is extremely friendly and helpful. There is a good variety of food choices. The weather was wonderful. The pool is beautiful and the beaches are breathtaking. I highly recommend this resort. It’s the perfect place to relax and soak in the rays.

Memories Cayo Largo: So below our expectations, very sad...

Accomodation found old but fairly clean, people are very friendly, Sunwing both fly delayed, food is terrible and dangerous as it was served for lunch at dead cold temperature, no resort beach at all, washed out.

Sanctuary Cayo Largo: I wish I could bottle Cayo Largo

This was my 7th trip to Cayo Largo since 1988 and the 3rd one to this property. The rooms are an oasis; large cedar cabins with genuine King beds, a sitting area and massive bathroom with two shower heads, and an additional shower on the back porch for cleaning off the sand. We bring camping hammocks to string up on the generous wrap-around deck where we sway while reading and enjoying the beautiful weather. The food was very good for Cuba. This year there was evidence of shortages of so [... read more]me items, such as fruit, butter, mint and white wine. We couldn't order a la carte at dinner this year, and the selection of appetizers was quite limited. We weren't served or offered lobster at all. We only saw ice cream once in two weeks. However, the cappuccino was divine, and there was always something good to eat. They made us a special anniversary dinner, as we got married 9 years ago (in Cuba!) on January 7th. The people were amazing, as usual, and the scuba diving was worth lugging all that gear down. The dive team is truly exceptional and they did everything they could to accommodate my recent knee replacement including helping me get my buoyancy compensator on in the water so I didn't have to try and stand up with my tank. We spent one day at Playa Sirena and one at Mal Tiempo, and both were wonderful. It's too bad there is no real beach at this resort, but that's the case everywhere at Cayo Largo since hurricane Michelle. The new "sandy area" is nice, but not worth it for me. The little beach near Caprice is a little better, but we didn't bother with that either this year. We did the Super Reef excursion and although it was a bit windy that day, it was a fun day and we thoroughly enjoyed ourselves. It was a great trip and I'm sure we'll be back.

Starfish Cayo Largo: Glad we came back!

Animation staff: very welcoming, talented, (especially the dancers) and everyone seamlessly took on various roles. “Butler”: Wilber was extremely helpful and answered any questions we had. It was nice to have someone assigned to us. Resort: Just the right size, lovely room on first floor with patio looking out towards the ocean, handy to everything. Good cleaning staff. Beach: the ocean brought in lots of beautiful beach the first week and swept it away again the second week. Big waves were gre [... read more]at to watch and there is lots of sand on the ridge above the shore. Nice to have Playa Serina “train” and taxi van options. Nice pool to swim in on red flag days even a working jacuzzi. Excellent bar tenders especially at the lobby bar. Excellent wait staff. Fantastic band. Each member very, very talented. More than adequate buffets plus pizza bar and bbq sometimes. Helpful folks on the beach to bring chairs and plant umbrellas. A power outage presented a challenge but food was made available as soon as the power came back on. We stayed 2 weeks this year and look forward to coming back again. Only problem was a two hour wait for our luggage to be brought into the airport after we landed in Ottawa. Also it would be nice to have a shorter wait at the airport prior to departure. Processing everyone didn’t take very long. The seats on the flight home were worn out to the point of being very uncomfortable even for a relatively short flight. This needs to be addressed. All and all, a lovely, sunny, relaxing vacation in January when snow and freezing rain were happening at home.

Villa Lindamar: Down under ... Cuba mainland - Cayo Largo!

Villas Linda Mar probably the best location/accomodation on the island: few steps to the beach of Caribbean Sea, almost all bungalows with that view, salt water pool + performance stage + dinning/mochito bar in the center of it. Very peaceful, clean place, friendly Cubanos, everyday various activity run by Oscar, any problems resolved immediately ( exception - shortage of dinner wine at some point). Realizing difficulties Cubanos face every day (politics base) - my kudos to theme for fascinating [... read more] time I had!

Sanctuary Cayo Largo: Sanctuary at Grand Memories Cayo Largo

We arrived in Cayo Largo on December 30th, 2023, around noon, from Ottawa. We were greeted by our Sunwing representative, Raul, as soon as we retrieved our baggage. The ride from the airport to the hotel is about 15 minutes, very short drive. Check in was done in an orderly and timely fashion. The size of the bungalows is unbelievably huge; bedroom/sitting room area is about 18x18, the shower alone is 8x8, plus the sink/toilet area, the hallway and closet, like I said, huge room! There are th [... read more]ree spas on this resort but semi functional. If you are looking for a beach and ocean swimming, this is definitely not the place to go. Their beach has been washed away with many hurricanes and they have not bothered to build it again. If you take the ride by golf cart up to Linda del Mar, you can then walk a few kilometers along the beach and can find some nice spots to sit or swim. But the place to go is Sirenis beach!!! Just awesome. Shuttle buses bring you there, but it's a good half hour away from this resort but worth it. We cannot complain about the food, you will definitely not starve, especially with Candido as the chef! On our last night, he brought us dinner in our room which consisted of a nice seafood appetizer followed by lobster tails and fried potatoes if I am not mistaken, just delicious!! The only little hick was that butter was only available for breakfast for some odd reason LOL LOL Very clean resort, rooms, landscape, surroundings! Staff are all super nice, they really went out of their way to make you feel at ''home'' (Candido, Barbaro, Raul, Marie-Alice, Abby, Nancy, Adriana, Carlos, just to name a few)!! If you are looking for rest and relaxation, this is the place to go! This island is very small, therefore, no towns or places to visit. Very good 5-star resort!

Sanctuary Cayo Largo: A hidden gem in the Caribbean!

SANCTUARY at Grand Memories, Cayo Largo, Cuba We travel often and have to say that we are extremely pleased with the quality of service, rooms, food and attention to detail the staff here have provided during our stay. This is a great place to unwind and relax!! I would not recommend this place to someone who likes to party or stay up late. I’m sure you can find that elsewhere on the island. As we arrived at the airport, it was very evident that is was well organized; we went through cust [... read more]oms and on the shuttle bus in about 30 minutes from arriving in Cayo Largo. We boarded the shuttle bus which was very well organized and arrived at Sanctuary at Grand Memories under ten minutes from the airport. Upon arriving at Sanctuary at Grand Memories, the staff greeted us with smiles, a drink and a very quick check-in. The rooms (cabin to yourself) are very large with comfortable beds and furniture to sit outside (or inside when the weather isn’t as nice / bugs are too bad). There is a safe with swipe card access which is the same as the door to the room. The room (28) was very well taken care of, clean and stocked with water daily. This room is a great location if you want to be at the quietest end of the resort (away from the pool, music and restaurant). The walk to all the main amenities at Sanctuary are not far at all. Although, this would be the furthest point from Grand Memories, next door which (when open in February/ March) will provide other options for restaurants, pools and bars. Grand Memories was not open to guest while we were staying there for New Years, but the theatre was used for wonderful shows, a dinner and still have access to the gym facility (NOTE: please bring a towel to the gym). At night you can hear the sound of the waves crashing up against the shore from the room. The restaurant at Sanctuary provides good enough selection of fish, chicken or beef with most of their meals. It is buffet style with excellent service! The food was good and excellent for New Years Eve! Thank you very much to all the staff who prepared an excellent dinner and entertainment for the evening and for the week! The staff work very long days. As visitors to their country, please respect them and leave good tips! We even left clothing, hygiene and other items that are not simply monetary. I must commend Dianelys Suarez Sotolongo (Buttler) as she even helped me out to plan a special dinner for my partner’s birthday. We celebrated with an amazing dinner at a separate table from the rest so we could enjoy our evening together. Along the week, she often would check in with us to see how our stay was, and if she could do anything else to make it more enjoyable. The service she provided for us was very much appreciated to make the most out of our stay! Thank you for going the extra mile! Caution to beach enthusiasts, there is not really a beach at Sanctuary. There are however, shuttles that would take you to neighbouring resorts to enjoy their beach or to other beaches around the island. That being said, we climbed down the choral / rock drop and found some really nice spots to swim right in front of the Sanctuary hotel (under 2-5 minute walk away). Overall, we thoroughly enjoyed our stay and would certainly stay here again in the future! Thank you very much for making us feel like family while staying at Sanctuary Grand Memories.

Starfish Cayo Largo: A special place despite the situation

Starfish is a nice, small and accessible resort. The pool is fine, the beach is great. You have choices for snacks like a pizza place, pool bar open all the time, the buffet, another reservation restaurant and the beach restaurant. And it’s in Cayo Largo! Gorgeous water, beaches, tiny relaxed island where nobody really lives. All workers live in Isla de la Juventud or Havana with 20 day shifts. They work night and day and the tourists who return over and over go for the beach but mostly for the  [... read more]relationships they have created with Cuban staff members. I saw lots of hugs and people bringing in necessary items. Cubans do not have access to so many things. Yunet was my mayordomo, butler which every one is associated with and they get you whatever you need. She goes above and beyond and I would say most staff I met are friendly. The reality in Cuba now is food shortages. All over Cuba and especially in CL as everything is brought in by boat and barge. If the water is rough, the stuff does not come in. Things don’t often gets fixed; food runs out; food is rationed to make sure there’s enough throughout the week. We had butter a couple of days, sometimes no bread, no fresh fruit except watermelon for 2 days and apples on New years eve. The food was mediocre most of the time, no fresh veggies at all and it’s repetitive. Good fish and chicken. It was ok but I recommend bringing a few snacks and maybe some hot sauce. There was no mayo, sauces… I didn’t find the evening restaurant really worth it. Same food as the buffet. Wifi is very good in most parts of the resort, even at the beach. I would return as it’s like returning to the cottage. I had an ocean front room which was so lovely. So… enjoy Starfish with all the complexities of being a cuban resort during this time period.

Memories Cayo Largo: Average Resort - Decent Price

Not what I expected from a Memories resort in Cayo Largo during the Xmas break with my family. We had met quite of few people who were returning to the resort as I think it was much better in past years. The shows next to the main bar were great and the bar staff were awesome. The beaches in Cuba are amazing but this one was very small and had to use the beach next to us at Starfish resort. There seems to be a food shortage as well, no fruit or vegetables and not much change to the selection f [... read more]rom day to day at the buffet. Breakfast was decent as soon as something was out like Pineapple on the rare day it was gone in an hour. Our Oceanview room had a nice view but the room itself needed lots of attention, older with very little upkeep. What made the trip was the staff and the people we had met. The airport was less than 10 min away which was really good and the Turtle Sanctuary at the Marina was also nice to visit. Jenn Black at Trip Central was amazing to deal with and was very helpful with the booking.

Starfish Cayo Largo: Fantastic vacation

The resort is very clean. The restaurants and buffets have a very good variety of meals and the food is delicious. The staff is incredibly friendly and helpful, always smiling. The rooms are very clean and the beds are comfortable. There is free wifi throughout the resort, even on the beach. The beach is breathtaking, white sand and turquoise water. I look forward to going back soon.

Memories Cayo Largo: Exellent Vacation

This was my first time at Memories Cayo Largo but for sure not the last one. The resort is Beautiful and the service was very good. Special thanks for excellent service from Diamond Club employee for Melissa and Yagmara, any question and request was done write away. Carlos from the restaurant was like a brother to me, very friendly and the service from him was excellent. I relay recommended this resort. The room was clean and the food was very good. We have twice Lobster and a lot of see food. [... read more] We have very good time from Nov17 to Nov24. Thank you all of you for everything. Slawek and Danuta.

Villa Lindamar: Truly a gem !

We have been to CUBA many times, so we generally know what to expect, but VillaLindaMar is truly a cut above the rest. Excellent food (yes, really!) - incredible staff and service at every corner, attention to detail, privacy, nature, incredible sunrises and sunsets … plus both a beautiful beach and some great snorkelling right at the East end of the resort - we saw rays and zebra fish and starfish and many other beautiful tropical species. We were able to truly unwind and relax here. If yo [... read more]u are looking for a quiet, comfortable getaway we would highly recommend Villa Linda Mar. take the free shuttle to Playa Sirena at least one day (it’s beautiful, and includes lunch!) We are not partiers, so this was the perfect place for us - not too much loud music around the pool, no late entertainment, just so wonderfully chill! (If you want to dance or have a party night, there’s a disco/bar at the marina in town - and taxis were about $2/person per trip)

Starfish Cayo Largo: Nice hotel, cheap in November

Hotel is renovated so it is in great shape. Restorant has Ac. Nudist beach is great. Food is ok if you are not picky. Staff is great. They have big kindergarden, and kids pool too. It is wheelchair accessible. Playa Sirena is super, but after 3.pm sand bugs start to bite. Transport is free, or taxi 2.dollars each way pp

Sanctuary Cayo Largo: Great new experience!

That was a new great experience I've never had in Cuba before. The hotel is small, this week there were only 15 guests (including me), as a result the service was incredible. For example, sometimes I was the one in the restaurant with four waiters around and their service was very nice and quick. Sometimes I was the only person in the pool or on the beach, so for the people who enjoys quiet time it's a paradise. By topics: Beaches: There are 4 options of going to the beach: 1. There is a  [... read more]hotel beach in 50 meters from the hotel with a small beach bar, but with no access to the ocean, 2. There is a small beach in ~1 km (~3-5 minutes on the golf cart) from the hotel with some access to the ocean, but waves can be high there, 3. The best option is to use shuttles to Playa Sirena which is very-very beautiful beach. Those shuttles go twice a day. 4. There are beaches in other hotels within 6 minutes on a bus/van and can be used as well. Service: everything was great, all equipment worked, the entertainer brought a lot of fun to our stay. Food: the choice of food in the restaurant is a bit limited comparing with other hotels, but it has everything you need. There is also a possibility to go to any other hotel around and eat there. This hotel is the only one the island that provides this privilege. Rooms are the separate bungalows and they are clean and spacious. The safe is provided. Location is good as the hotel is located in the nice and quiet area with only 5 minutes from the airport. The only thing is there is no quick access to the ocean. It worth to note there are tons of mosquitos there in the evening. But, those mosquitos are part of any other resort in Cuba. Overall, staying in the hotel was enjoyable and I would definitely recommend to visit it.