Our Verified Customer Rating 4

Our Verified Customer Rating 4

(6126 Reviews)

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Private  - 

Verified Purchaser

Melia Cayo Santa Maria: Great Hotel, Beautiful Beach

I have been to Cuba many times. And this is my second time at this hotel, and I will return. No complaints. Just a good time. Staff was fantastic. Food was a good Cuban standard. Drinks always great.

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Private  - 

Verified Purchaser

Melia Cayo Santa Maria: Great Hotel, Beautiful Beach

I have been to Cuba many times. And this is my second time at this hotel, and I will return. No complaints. Just a good time. Staff was fantastic. Food was a good Cuban standard. Drinks always great.

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Private  - 

Verified Purchaser

Playa Cayo Santa Maria: Playa Cayo Santa Maria

Rooms are clean and staff is very friendly and welcoming. Service is very good and entertainment is fun. There are plenty of food/drink choices which are available to you all day and night. The beach and pools are beautiful and I enjoy my time there every time I go!

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Carmen  - 

Verified Purchaser

Playa Cayo Santa Maria: Can't wait to return!

Beautiful gardens, clean rooms, friendly people. Food was good, there is always something even for picky eaters there's the snack bar which has the best chicken sandwiches and sweet potato fries. The piña coladas in the lobby are always amazing, and the atmosphere is friendy and relaxing. Family had an amazing time and we can't wait to return!

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Ailsa  - 

Verified Purchaser

Melia Cayo Santa Maria: Lovely as always

We have been to many parts of Cuba over the years but always return to Melia Cayo Santa Maria. The hotel is well run, the staff are warm, welcoming and do the best they can under sometimes trying conditions. The grounds are lovely and the rooms, large and comfortable. Sure, the showers were often lukewarm and sometimes there was a shortage of fresh fruit or veg but there was always plenty of choice in meats, cheeses, soups, salads and desserts. I didn't notice anyone going hungry. The pizzas and [... read more]

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Private  - 

Verified Purchaser

Melia Las Dunas: Fantastic staff

Hotel is dated but always clean rooms and property. Pools and beach are fantastic. The best part of the the resort is the staff. All are fantastic, caring, and so willing to be helpful, and do it with a smile.

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Private  - 

Verified Purchaser

Valentin Perla Blanca: Good Value

This was our second stay here. The first was 3 years ago, the beach is paradise, the people are beautiful. The property is in amazing shape. There was always power, hot water and something to eat, pizza at the pool bar is a nice touch, grilled chicken sandwiches at the beach were awesome. The Buffet was lacking but in all fairness there was only 150 people, low season. My only complaint was the beds, very old and lots of springs, nothing a chiropractor can’t fix.

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Private  - 

Verified Purchaser

Iberostar Selection Ensenachos: Amazing resort, good location and excellent service at all levels of the vacation from the booking to the end of the vacation.

Very appreciate for the excellent service at all levels of our vacation. Resort is perfectly located, staff very professional. Thank you all for the good vacation. No additional comments!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Private  - 

Verified Purchaser

The One Gallery Hotel: Amazing resort

This was an amazing experience for us. The hotel is clean and fairly new. The staff were soooo helpful. Crisp sharp black and white uniforms...smiling faces and eager to help. The food was amazing. Lots of variety and live entertainment during meals. They had roast beef! Been to Cuba many times and never had beef. Rooms were spacious and nicely decorated. Pillows are a little mushy. A nice surprise to find a butler in our building as well. The beach is stunning...STUNNING!!! We met many repeat  [... read more]

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Private  - 

Verified Purchaser

Royalton Cayo Santa Maria: Lovely resort!

We very much enjoyed Royalton Cayo Santa Maria. It was our first time at this resort and we would return. As far as a Cuban resort goes, this is the best we have stayed at in Cuba, we've been to several others in Veradero, Cayo Santa Maria and Cayo Coco. The pros: Beach is spectacular Service is fantastic, lovely people. Butlers are waiting for you and happy to assist. Food was above average for Cuban resorts, they have condiments, salt and use some garlic marinade at the beach th [... read more]

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Makan1954  - 

Verified Purchaser

Memories Paraiso: Grand Memory Santa Maria

The service at the restaurant was extremely poor—if you don't tip, the waiters won't serve you. The number had a broken air conditioner—I had to have it repaired. Service is not well in restorant and beachbar.

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Private  - 

Verified Purchaser

Iberostar Selection Ensenachos: Hotel should be closed

With a heavy heart I write this review. I am a repeat guest since opening and I will not be returning. I have proper expectations of food but I do not expect to be served spoiled meat on 2 separate occasions. The other protein choices were all fat and we were unable to eat them. There is one working cart so plan on taking all your bags to Your room on your own. The van for Coral guests drives so fast he knocked us off the road twice. All of the beach chairs on Ensenachos beach should be replac [... read more]

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Private  - 

Verified Purchaser

Grand Memories Santa Maria: Not Great

We upgraded to an oceanview room, it was very run down. Shower barely worked, door frame kept falling apart and a lot of bugs (ants and cockroaches). We booked this hotel because it was for families because we brought our 11 year old. There was no activities for kids his age. Normally there is soccer of volleyball but there was nothing. We have traveled to Cuba many times and know what to expect but this resort fell very short. We went to memories holguin last year, it was much better for  [... read more]

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Jeremy k  - 

Verified Purchaser

Playa Cayo Santa Maria: Unforgettable

This resort has exceeded all our expectations coming in. From the staff to the food and beach front it had it all. Wonderful people and have made so many friends. Highly recommend this resort Thank you!

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Nina  - 

Verified Purchaser

Iberostar Selection Ensenachos: Heaven

What can I even say… it’s always amazing to go back to that beautiful beach and the incredible staff who make it feel like home. Every time I leave, a part of me stays there. That beach is unreal, and the people are even more special. It breaks my heart when I see negative comments about Cuba — knowing what those people are going through, they still show nothing but kindness, warmth, and smiles. Nothing is missing. Everything is perfect in its own way. If someone expects something differen [... read more]

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Private  - 

Verified Purchaser

Melia Las Dunas: Beautiful resort

Melia las dunas is a beautiful 19 year old resort its lushness in the plantation of trees tropical plants are so manicured, lobby is huge marble, bright,areas with lots of seating, all grounds are spotless and clean, walk way to beach well kept and easy access, rooms are dated to the newer hotels but clean and fresh, my only issue was lack of hot water to shower with, for 1 week they said issue was being looked at, but the issue is definitely not a quick fix,

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Mrgrumpy  - 

Verified Purchaser

Sol Cayo Santa Maria: Sol Cayo Santa Marie

The resorts is a very good resort the staff is very friendly and helpful. The only complaint I had was the area we were first staying in was not very well maintained but the staff moved us to the room we stayed in last year and the whole area was very clean.I would recommend this resort to anyone.

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Private  - 

Verified Purchaser

Melia Buenavista: Fantastic resort

This resort was very nice well kept very clean and friendly staff.The pool and beach area were very with lots of chairs for everyone!! I would definitely consider going back to this resort.Absolutely loved the rooms they were clean and very spacious.

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Glenn  - 

Verified Purchaser

Melia Buenavista: Great resort for relaxation

This is an over 18 resort, incredible for a couples getaway or small groups. Great helpful personnel on the resort, from the check in personnel - to the ground staff. They are very friendly and there to assist you with all things that you require. The resort is smaller with only 105 units. 2 pools. 1 with music and 2nd quiet. There are 3 beautiful beaches, each with with their own bar service and a bit of a different atmosphere. Snorkeling is incredible, it is better to bring your own gear as d [... read more]

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Master Plumber  - 

Verified Purchaser

Grand Aston Cayo Las Brujas: Ok Resort

The hotel itself was great, clean and in good repair. Pools were clean. Food was consistent, had eggs and bacon everyday. No supply issues with food/alcohol. Beach is very nice with great snorkeling but is a considerable distance from the main hotel, also no snack bar at the beach which is a negative. I personally like the beach being closer. No-see-ums (bugs) were bad at times.

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