Princess Mundo Imperial: Very happy

We were a little leery of going to Acapulco as it has not had the best press reviews in a few years, but we were impressed from the time we got off the plane until we left. It didn't seem any different from the same drive in Los Cabos or Cancun. The resort was huge and beautifully maintained. The rooms were large and the views were really nice no matter where your room faced. There were no problems with the beds or pillows .The bathroom had double sinks and the water pressure was fine. All th [... read more]e workers we met were very nice. There was no place at the resort where a host would not go to get you a drink or food and return with a smile. We actually felt good leaving tips as they were well earned. Probably the only down side of whole place was the lack of English speakers. Very few people spoke it, which led to a few animated discussions. Then again it's their country, maybe we should learn more Spanish. I think this city has worked hard to change its image and I would highly recommend it as a resort destination. That being said, we never left the resort as it had everything we needed for a great weeks stay.

HS Hotsson Smart Acapulco: A Gem In Acapulco!

This hotel was very clean and organized. There are 2 buffets. If there is not one open overlooking the beautiful beach, there is one open for breakfast or lunch in the airconditioned restaurant by the pools. Dinner can also be served in teh open lobby with dancing afterwards. Food was plentiful and there is a menu to order from if you can't find what you like. There was pool and beach service and the staff were always helpful whether you tipped or not, but please tip them! The rooms were very ni [... read more]ce, beds comfortable, very clean, sheets changed daily. There was entertainment 6/7 nights and you are steps away from the streets of Acapulco. It is very safe to go for a walk as there is military and security everywhere. Only suggestion is that they have a bar open after hours. Drinks are offered from 11-11 so you have to stock up before the lobby bar closes. Miguel, the pool guy was wonderful and taught our group of 5 a lot about Mexican culture and life. Thanks Lynn Fisher for helping to create great memories with my family.

Palacio Mundo Imperial: Awesome resort

Hotel room was super clean hotel was beautiful and stuff were so kind and very wall organise. Over all me and my husband were very happy about it choice and we been already recommend to all our friends and family.

Princess Mundo Imperial: Above average for mexican 4 star

We were very happy with this vacation. We have been on several 4 star Mexican resorts over the last 20 years and this one was a notch above the others. The service was excellent the beach was fabulous. The food is great. The room was clean Etc we have nothing bad to say

El Cano Acapulco: Good value for the money.

The hotel is definitely older, but very clean and well maintained. The staff were very helpful and friendly. Unlike other parts of Mexico virtually none of them spoke English, but were patient with us as we tried to communicate in broken Spanish. The airport was something else. No on spoke English and there is no computerized system for boarding passes. The agents literally walked around the very small airport calling out names for travellers who where not in the boarding area. We had a number [... read more] of seniors that required wheelchair service, this took them across the tarmac but they still had to get themselves up the stairs of the plane. We love Acapulco and will definitely go back, you can't beat the weather.

Princess Mundo Imperial: This will now be our annual resort to visit

Very safe, do not be afraid to go here. This resort was extemely clean and had the best food of any place I have ever been. Drinks were great too. The staff and service was exceptional. This would be a great place for people with little kids. I don't think teenagers would have enough to do, though. Long beach to walk with the most amazing feeling sand (can't really describe it as I have never felt anything like it. I have been to Huatulco, Puerto Vallarta, Playa Del Carmen, the Mayan, Cub [... read more]a, Venezuela, Dominican Republic, Roatan, Vietnam, the Philippines, and this beach was my favourite). The undertow is very strong so be careful, but saying that, the waves were so fun and the lifeguards are quick to come get anyone in trouble. Drinks are served to other guests after 11:00, but not Sunwing guests without you paying. Our oceanview room was very large and well layed out and the view was awesome. The rooms are really not that bad, but could be updated, I've seen worse in newer hotels than this, but there is no fridge, but the front desk put our leftovers in their fridge twice for us. I was told that this is the oldest hotel in Acapulco. My only complaint was the size of the beds. We asked, but did not get, a king size bed, and that's ok, except I would have expected 2 queens. The beds were small doubles. We had the same kind on our trip in China recently. We are not big people, but even we found it too cramped and chose to sleep separately most of the time :(. But we LOVED this place anyway and have decided, that for the money and quality of this hotel and the location, that this will be our anuual spot. This is saying alot! We have never been to the same location in the world twice as we like to see other places. Because of the price for this place it now allows us to visit a couple places a year. Thanks Princess Mundo Imperial and Acapulco!

Princess Mundo Imperial: January 2018 Getaway

The hotel complex was lovely, inside and out. Service was awesome, drinks and food were as expected. The buffet was fine (limited and repetitive at times) the restaurants much better... The resort is a hotel first and all inclusive second, so you have to sign for all drinks and food, even when wearing a wrist band. Coffee was only available at a Starbucks on the premises at an additional charge. The resort was only 25% full when we arrived on the Wednesday, till the weekend when locals f [... read more]rom Mexico City arrived in bus loads (I loved the break in the quiet routine, mingling and people watching). Sunday afternoon it was back to normal, where we had the run of the beach and three beautiful pools, seemingly to ourselves. A perfect mix :) 4 Stars - loved the city of Acapulco!

Princess Mundo Imperial: Best hotel ever

We loved everything about the hotel,fantastic service,really nice oceanfront room,beautiful beach,delicious meals and friendly staff,nice and quiet and very relaxing.can't wait to go back!!!!!! We had nice music to serenade us at breakfast in the mornings,great to have all e restaurants outside,only the Italian restaurant where we had. To reserve was inside. Beautiful weather,not one drop of rain.They even reserved the palapas for us every day,

Emporio Acapulco: Great staff

This was my 3rd year in a row staying at the Emporio, the great part about it is the service. Private cabanas at the beach are included and the service is great, food and drinks bought to you all day. The staff go out of their way to help you and are always working hard to service visitors. My family and I have loved stayed at Emporio, but this year we did have some service issues with check-in. Right away I noticed something was different and found out that management changed. Cesar is the [... read more] new manager and he lacks service skills, he has no appreciation for efficiency in the check-in process after a long day of travelling. There were 8 people in my party, with 4 room reservations and Cesar made the check-in process frustrating and lengthy. Then when I was not happy and found out he was the manager I was shocked. He has such poor mannerisms and seemed incompetent. I literally watched him click on a keyboard for 20 min and he still couldn't answer where my rooms were. If the resort were full of people like Cesar I would never return, but the other staff are amazing. Raul and Javier by the pool, Alexandro and Felix at the beach cabanas. Marlon cooking eggs every morning, and Giovanni serving the restaurant at night. Everyone is so happy and friendly and will go out of their way for you - except Cesar. Sadly I saw other "supervisors" actually sleeping while working. The frontline staff work so hard to keep customers happy and coming back and Cesar's management is ruining this. I will go back again though because the staff we deal with every day is so amazing.

HS Hotsson Smart Acapulco: best service ever!

If there is one great reason to visit the Crowne Plaza it is because the staff is so friendly, so accommodating and so quick to respond to requests! The place is clean....rooms, dining, public areas. The food is delicious. It was my 3rd visit and I hope to be back again.

HS Hotsson Smart Acapulco: Great value

Resort was a great value for the money! The rooms, lobby, pool and restaurants are clean and well maintained. Unfortunately the open air restaurant was closed for renovations. The service around the pool and in the restaurants is great!! It does get busier on the weekends because locals come for weekend getaways. The only negative thing about this hotel is that the streets around the hotel are busy and dirty, but if you are looking for a great value for your money this is the place to go.

HS Hotsson Smart Acapulco: Crowne Plaza Acapula MEX

This Hotel was very Clean. Staff was very good and very helpful, Pools clean and lots of fun. areas at the pools Dining and food was good with lots of choice. The Music in the open area was little to loud in the evenings It is better to be in the rooms 10 floors up or higher as it is a bit loud at night time. I do enjoy the Band and it was good and lots of fun dancing

Emporio Acapulco: Great Resort!

My husband and I recently spent a week at the Hotel Emporio and it was a wonderful vacation! The rooms were beautiful and clean with comfortable beds and include a balcony looking out to the ocean. There was great food that's available all throughout the day and great staff that would serve us poolside. The three different pools are all beautiful and I found the resort easy to navigate. It is overall a very classy hotel- they didn't cheap out on any of the details and it made the vacation that m [... read more]uch greater!

HS Hotsson Smart Acapulco: Good value

Crown Plaza is a 3 to 4 star resort. Location is very good and the hotel and grounds are clean. I had no hot water for the week and ice machines were not working on any floor. ( ice can be found at the bar) Evening entertainment is poor and meals are repetitive. On weekends the locals from Mexico City fill the hotel so it gets crowded. I still feel it was good value.

Las Brisas: Perfect place for relaxation

We spent 7 days at Las Brisas in a private pool suite that overlooked Acapulco Bay. It was so pretty at night when you could see all the lights across the water. It was so private being on the side of the hill as well. Having done beach vacations before, we decided that a pool would be ok. Well it was more than ok, it was so nice to wander the streets of Acapulco (felt very safe, even took public transit) then come back to our casita and take a dip in the pool. It can be kind of chilly at night  [... read more]but after a day in the sun it is oh so refreshing. Although it is not all-inclusive, you are near a Wal-Mart and another grocery store and it really ends up being less expensive. We ate at the beach club restaurant which also had the best views and delicious food! Weather is guaranteed everyday to be sunny! Could not have asked for a better vacation, definitely need to go back!

HS Hotsson Smart Acapulco: good

clean good size room amazing panorama view! even when ling on bed .the all area of hotel including beach pools food elevators 100 per cent clean. people arriving or living in good order manner, not disturbing! the hotel needs a good chef.

HS Hotsson Smart Acapulco: Stylish and comfortable

Rooms were excellent! Views amazing! Grounds well maintained! Service personnel were extremely helpful! Food was satisfactory! Beach access superb! Lacking in on site entertainment to satisfy all ages! Pool facilities were lovely and well designed!

Emporio Acapulco: nice resort

Very friendly staff and a very nice clean resort. We had a great time at Emporio Acapulco. The only problem is that there is a lack of young people, me and my girlfriend are in our mid 20s and we felt that we were the only people from north America in the whole city in this age group. Acapulco is very safe, people need to stop being ignorant and check out this amazing place for themselves.

Acapulco Ritz Hotel: Not what I was hoping for

The staff was very friendly the rooms were decent but I wouldn't go back there was not much to do only one pool and they had a lot of rules. Also the resort is more for couples and older people there was no one my age

HS Hotsson Smart Acapulco: Fun vacation.

This was a fun vacation, lots of dancing after dinner, to good dance music. The hotel is kept nice and clean. The room we stayed in was very clean and cleaned well during our stay. The beautiful king size pillows were uncomfortable so we borrowed pillows from our friend room. Excellent customer service. Travel friends had a miner issue with their room, immediately correction was made by the front desk. Variety of tasty food, Italian pastas with different sauces were available. Professional wait  [... read more]staff. Good organization in the dinning rooms. It was refreshing to swim in the nice pool. It was a good vacation.