Krystal Grand Cancun: Overrated

grounds and public areas excellent , food buffet for breakfast lacks variety , lunch buffet Ok evening buffet hit and miss , deli quick bite and Italian and Asian restaurants very good . Room (king size ) lacking some furniture like a small loveseat, king bed old and lumpy as was same king on a lower floor , should be replaced, my back still hurts, wouldnt give me a double bed room becuase have to save it for families even though lots of vacancies (bush league) gut feel management trying [... read more] to maximize income in otherwords cheap . Servers and hostesses the best people . NO English movie or spoerts chanels all Spanish except BBC CNN and FOx Go to a RUI property you wont be disappointed , a class above would rate it max 4 closer to 3.75 .I ve stayed in 15 other Hotels on the strip

Riu Palace Costa Mujeres: Great resort

Had a week at Riu Palace Costa Mujeres in May 2026. Everything was great starting from smooth check-in ( all our requests were fulfilled without any problems). The food was great, we were eating mostly in buffet since it was easier to find options for our 9-year old son. The Pepe’s burger and hot dog spot at the pool area is great- freshly made burgers, hot dogs, fries every day from 11.30 am till 5 pm. We really enjoyed different special drinks made by bartender at the coffee/main bar area. Tho [... read more]se dinks were spot-on, every night they were making something different. Live piano and saxophone music players were absolutely amazing. There were great shows as well every night from 9 to 10 pm, il Divo show was especially amazing. Water park with the slides is must-have for kids, very clean and very well supervised by lifeguards. Beach is stunning, wide, clean, lots of shade from palm trees. There was unfortunately waves and seaweed but that is problem for all the Caribbean destinations. But stuff is working non-stop to clean all the seaweed. Pools were great- very clean and well maintained. Room was very clean, mattresses are new and very comfortable as well as pillows. You can also request a privacy screen for your room because of the way it designed (the shower and sink area are exposed to the view from room, so not the greatest layout), but the privacy screen will do the job to keep it private. We had only great experience with staff, everyone is very attentive, kind and making your stay smooth and enjoyable. Resort is more quiet than Riu Dunamar (where they have lots of parties), which is great for families with kids.

The Pyramid Cancun: management and service have deteriorated

My husband and I stayed here a year ago. We liked the hotel and everything was fine. A year later, a lot has changed. The staff steals during cleaning! If you're coming here for the first time, don't forget to use the safe if you have valuables or money. When we reported the problem of our expensive items being missing, the manager said, "That's your problem." I also want to point out the bartenders' work; they only respect Mexicans. If I came from Europe, am I lower class or what? This is ridic [... read more]ulous! I'm sorry, it's unpleasant when bartenders only hear Spanish and serve them, even though I was next in line. Dear General Manager, change your organization, otherwise you have no future. Thank you very much! We won't come back to you!

Riu Palace Costa Mujeres: Enjoyable 2 week stay, not sure if we'll return

All in all, the Riu Palace Costa Mujeres was a great resort. Will we return? Not sure. It’s approximately 45 minutes to an hour from the hotel zone and the city bus doesn’t go there. We were there for two weeks mid to end of April 2026. This was our 6th stay at a Riu resort, first time at a Palace. The perks of a Palace are worth booking at least once to give it a try but it comes at a cost. We noticed an upgrade in the alcohol brands and at the a la carte restaurants. The classic Riu’s were goo [... read more]d too. It all depends on how much money you want to spend. We booked an ocean view (sea view) room (not Elite). The room was bright and roomy but too far from the beach. The ocean view rooms are located on the 4th floor above the lobby. We never heard people walking in the corridor and never heard anything from the rooms beside us for the entire stay. The ocean view from the spacious balcony was nice and we could see Isla Mujeres but that was it. No other scenery, just the ocean (which was beautiful). If we return, we would request a partial ocean view facing the hotel zone. We had issues getting two clean facecloths multiple times during the first week. My husband requested more facecloths on the app, which housekeeping delivered quickly. Another time I submitted a request on the app for more hangers and two clean facecloths. Housekeeping dropped off one facecloth and no hangers. We ended up going to the front desk to tell them what was going on. This is also when I asked if there was anything that could be done for our uncomfortable mattress. I could feel the mattress springs against my bones. Housekeeping added a thick’ish mattress pad which helped some. It’s definitely time for the hotel to look into the condition of the mattresses and to replace them. The mattress we had at the Riu Caribe last year was perfect. A few days later I had to submit another request for facecloths on the app. This time I mentioned that there were two adults in the room and that we require two new facecloths each and every day. When we put our dirty linens on the floor to be replenished, I made sure to lay the facecloths on the floor separate from the towels so the housekeeper would clearly see that we needed two clean facecloths. We tipped well, every day! We didn’t have linen issues at a different Riu that we stayed at in 2025. If kids annoy you, don’t go to this resort. I could comment on the parents not teaching their spoiled children right from wrong, but you know who you are. Enough said. The sargassum was relentless. We’re beach people, we love the ocean. Out of the two weeks that we were there, we swam in the ocean less than 6 times. Very disappointing. Not the hotel’s fault. We’ll go to a different country next time. Beach loungers were always available. We wish there was more shade on the beach. The palm trees did a decent job but we had to move the lounge chairs to dodge the hot sun. We prefer palapas as they provide more consistent shade and protection. Watch out for palm tree roots in the sand. Be prepared to go up and down 75 steps each time you head to the beach or pools if you’re taking the stairs between the buffet and Square Garden/Cappuccino. We certainly got our steps and squats in over the two weeks. The entertainment staff were phenomenal. We would say that this team of very hard workers are the best out of all the resorts that we’ve been to over the last 20 years. The Entertainment Supervisor Emmanuel deserves recognition for leading such a great team. He was very nice and personable. We played games on the beach lead by Kevin, Dehsi, Alexis Sexy Sexy, Rebecca and another gentleman (can’t recall his name). Hi Dehsi…we miss you already. The entertainment staff were very consistent in following the games on the schedule which was great compared to a different Riu. They played at the beach, by two different pools and by a small sandy area along the walkway at the end of the stairs. They also played bingo in the late afternoon by the adults only pool. The buffet servers and chefs work hard. Everyone was very attentive. The first few days we sat in the open-air section but as the temperature got warmer, we ate inside the air-conditioned sections. We found that there were fewer screaming kids in the A/C areas. Rosario and her team were great as well as Jorge and Albert. We only went to two of the a la carte restaurants, The Steakhouse and Krystal. We went to each a la carte four times over two weeks. The food and the servers were phenomenal. Parents…if you’re going to bring your children to an a la carte, please teach them some manners and stop pretending they’re not with you. Let them know that it’s not ok to scream and cry like they’re at a playground. We went to Square Garden every night after supper. We always tried the mocktail of the day (with alcohol added) from the special cart. The servers are very talented. The specialty drinks were amazing. The bartenders Miguel, Andre, Mayu and Maya were entertaining and super nice to chat with. Miguel and Andre are the absolute best! We’ve never seen bartenders work as hard and efficient like they were. We were very impressed by them. We often sat in Isabel’s section. She’s an amazing server, always on the lookout if you need a refill and often checking if you’re OK or if you’d like some snacks. The staff from Square Garden made the most of our stay. They’re genuinely happy to be there and to be friendly with the guests. We didn’t go to many of the shows. We went to the Monday night crazy show twice. It’s a 45-minute show which was extremely funny and entertaining. They do games with guests on the stage and karaoke. The reception staff and the bell boys were very polite and accommodating. There’s nothing to do in the lobby except wait for your shuttle or sit and read or relax in the air conditioning. Lounge 24 is off of the lobby but you need make your own drinks. Good spot to grab a quick snack when everything else is closed.

Breathless Cancun Soul: Celiac Disease warning

We recently stayed at Breathless Cancun Soul Resort & Spa from April 28 to May 5. Overall, I would describe the experience as mixed. There were definitely positives, but also several issues that significantly impacted the trip. The resort itself has a great location, clean, modern design, good energy, and many staff members genuinely tried to be helpful. We had previously stayed at another Breathless property and had a very positive experience, which is why we booked this trip with fairly hig [... read more]h expectations. Unfortunately, one of the biggest negatives was the Unlimited Vacation Club presentation experience. What was initially presented as a 90-minute breakfast presentation ultimately became a multi-day process involving more than 10 hours of meetings, discussions, contract review, cancellation research, and follow-up conversations with managers attempting to retain the sale after cancellation. The amount of vacation time consumed by this process was far beyond what we expected and became a significant source of stress during the trip. Another issue was that during the final two days of our stay there was active construction taking place directly outside our room in the hallway, including persistent drilling noise until approximately 4 PM daily. We were never informed in advance that construction would be occurring during our stay. While we understand maintenance and upgrades happen, some advance communication would have been appreciated, especially at a premium adults-only resort. The most concerning issue involved gluten-free dining consistency. My wife has celiac disease, and we repeatedly communicated this throughout the stay. Staff did attempt to help, however the handling and understanding of gluten-free options appeared inconsistent across restaurants. For example, on our first night at Spumante, my wife ordered the Fungi Risotto which was marked gluten free. Two nights later at Fish Nets, she ordered another risotto dish also marked gluten free, only to later be told the risotto was actually not gluten free. At that point, it became clear that she had likely already been exposed to gluten earlier in the trip, as she had been experiencing symptoms consistent with gluten exposure. This resulted in illness, medication being required, and ongoing stress around meals for the remainder of the vacation. To be fair, we fully understand that there is always some level of cross-contamination risk when traveling with celiac disease, and this is something we routinely manage successfully both at home and while traveling elsewhere. The concern here was less about the existence of risk itself and more about inconsistent information, education, and understanding surrounding menu items that were specifically identified as gluten free. There were still enjoyable parts of the trip, and many staff members were friendly and worked hard. However, the combination of the prolonged sales process, construction disruption, and gluten-related issues significantly impacted what was intended to be a relaxing vacation. I would recommend the resort to travelers who enjoy a lively atmosphere and modern property, but I would strongly encourage future guests to be aware of the vacation club sales environment and to ask detailed questions regarding dietary accommodations if gluten-free dining is important to them.

Riu Palace Las Americas: Amazing Resort

This hotel is very clean, staff very friendly, they are always going above and beyond Food is very good all restaurants try to meet all requests We have visited at least 16times various RIU it would be nice if they changed the menus We have gotten to know many staff personally and they are tge best

Ocean Allure Costa Mujeres: Ocean Allure

The resort itself was beautiful interior design was lovely exceptional lighting choices (some dinning rooms would benefit with dimmers). The bad news was the food mostly bad except for the privileged dining and the Italian was better than average but the Japanese Mexican seafood was really bad. Shame shame since the resort itself was so lovely.

Riu Dunamar: Good resort

Hotel,the grounds,washroom and hotel rooms all very clean. Can always find something to eat at the buffet at breakfast, lunch and dinner. Has dinner at all the restaurants. Least favorite would be the Steakhouse. Pool side grill okay. Found all staff very friendly and helpful. The is not a easy walk. Seaweed is a problem, not pleasant for swimming. No place to shop or even vendors on the beach. Only the hotel shop. Transportation to and from the airport was very poor. No bus for us on arrival.  [... read more] Close to 2 hour wait at the Cancun airport.

Sandos Cancun: Beautiful beach/clean pools. Awesome staff. Poor food

The staff was very attentive. Always smiling and happy. Very clean hotel. We needed our sink unclogged and it was done in 10 minutes. Beautiful beach. Central to shopping zone. Well stocked mini bar

Secrets Playa Blanca Costa Mujeres: Dream vacation

The hotel is beautiful right from the entrance and modern. It is easy to negotiate with most restaurants and facilities in the middle of the resort. Service was outstanding after an initial miss at check in (no champagne like other guests, just a sales pitch). Room was beautiful with a great view of the water and the resort from building 9. Lots of opportunities to enjoy the outside in the restaurants and bar. The food was excellent in all restaurants except the seaside grill. Italian and s [... read more]eafood restaurants were outstanding and service was exceptional. Great that you didn’t need a reservation for any except the hibachi. Loved the social pool with aquafit and the instructors ( entertainment team) were excellent. Fun and a great workout. Tried the jungle pool but very limited seating if you didnt rent a cabana. Shows at the rendezvous bar were very good and time at 8:30 was very convenient after a long day in the sun. Definitely will return. The staff is amazing. Red flags at the beach every day but the hotel can’t control the weather. Shout out to Antonio at the buffet, Seina and Taylor from the entertainment team.

Planet Hollywood Adult Scene Cancun by Royalton: Very Clean Resort - Great Food

We enjoyed the resort, Would like to thank Nicolle Kirk for providing us with information and looking at our needs. we wanted and great gym with tennis court and a great beach. We got that. She have used Nicolle many times and was not disappointed. We always go to Nicolle for booking our vacations.

Majestic Elegance Costa Mujeres: Beautiful and relaxing resort

I stayed at Majestic Costa Mujeres for a week and really enjoyed the peaceful, relaxed atmosphere. It’s noticeably quieter than many all-inclusives, making it a great choice for both couples and families who want a low-key getaway. The food was very good overall, with strong dinner options and consistently fresh selections. The steakhouse and seafood restaurant were standouts, and the ice cream was excellent. That said, lunch choices felt a bit limited. One downside was the seaweed on the  [... read more]beach, which at times affected the overall experience. Overall, it’s a resort I would go back to especially for the calm vibe, good food, and relaxing setting.

Planet Hollywood Adult Scene Cancun by Royalton: Wonderful vacation!

We just returned from Plant Hollywood. Nine of us travelled. Ages 1 to 61. It was the perfect resort. All of us had so much fun. There were tons of things to do. From activities to different swimming options to places to eat to relaxing, options for all of us. Each of us had a perfect room fit for our needs. Mine was on the ground floor and with mobility issues it was perfect for me. We can't wait to return. The children are already talking about it. The price was very reasonable as well. Than [... read more]k you Planet Hollywood and Tracey at Trip Central.

Ocean Allure Costa Mujeres: Ways to go until its five star

My best friend and I just got back from this resort and its definitely not five stars. The five stars are coming from people reviewing certain employees like a bartender or a pool server or a waiter definitely not from the resort itself. When we first arrived we were excited and decided to upgrade to a swimup room then later that night we realized we payed almost three times what it would of been if we had done it online. The price was actually 65 more than the privilege swimup room. We went t [... read more]o the management team i do recall the one persons name which is Ramone and he just basically said it was what it was. We just wanted what we payed for but he offered us no compensation whatsoever. I told him we would warn everybody we met there and were going to rate them a one star he said yes thats fine. That was a really crappy way to start our vacation feeling we got ripped off. We went to the buffet three times had to wait extremely long for someone to pour us water and take our drink order. The food was totally a hit and a miss the Mexican restaurant was good and we liked the hibachi one. It took us about three or four days in to find anyone who was able to switch or large Mexican pesos for smaller denominations so it made it hard to tip. There were some employees who made our trip somewhat enjoyable and that was our pool server Betina and two restaurant servers Carlos and Reuben and biggest shout out to Christopher our concierge who went out of his way to help us out when needed. Would we go back to an h10 resort by the way we were treated by the front desk manager I highly doubt it.

Crown Paradise Club Cancun: Less than good

Our family had a great time in Mexico despite this resort. The food here is awful. We basically lived on french fries as that was the only thing that tasted normal. The main buffet building was closed for renovations which was never disclosed to us prior to booking. The pivot was to hold the buffet in the conference hall and the tables were set up with cloth tablecloths that were filthy. We laid our napkins down to make a clean placemat for our dining. There were long lines for the buffet an [... read more]d bars. It seemed like the resort just did not have enough staff. The floors were dirty and there was a chair in the lobby of the tower we were in that had blood on the cushion the entire 7 days we were there. In the evenings we would look for a table in the common area to play board games/cards with our kids and had to clean off tables and chairs ourselves in order to have a clean surface to play on and clean chairs to sit on. The beach location was good, the ocean was great. Our family had a good time but felt like we had to put up with the resort and make the best of it. We will never return to any Crown Paradise.

Planet Hollywood Cancun by Royalton: Great Place - Some Issues

Hello. Just returned from Planet Hollywood Cancun. Overall an excellent hotel but has a few things that need corrected. Italian, steak house and Sushi very good. Mexican was ok and Tapanaki was poor at best. Glass around table makes it impossible to hear cook so event is lack luster. We were to get 4 separate courses and only got two. We were rushed and they forgot dessert and appetizers. As something that people look forward to and hard to get they need to fix this meal. Our maid forge [... read more]t to replenish towels and remove used dishes. Dirty dishes were stored in stairwell for days. Overall place is clean, well organized, event staff are great. Beach is cleaned daily of seaweed so beach is useful. Would return. No bugs. Daily visit from iguanas were interesting. They are friendly.

Royal Solaris Cancun: Great Resort!

You can actually get a lounge chair until 11am or later. Food is great too! With a few exceptions of course since the coffee is awful except at the coffee bar. Beef and pork tend to be tough so I had chicken and fish. Nightly shows are terrific with 9-13 pro dancers and a huge screen with theme scenes playing behind. Desserts are delicious! Waiters serve you in the pool area, just tip them and they keep coming back. Only 299 rooms. Literally located right on the beach. Very relaxing holiday!

Royalton CHIC Cancun: Absolutely amazing resort

This hotel is unbelievable, me and my husband just got back and are already talking about booking again. The staff are so friendly and accommodating but we want to.send a special thank you out to our butler's Stef and Luis who went above and beyond for us. Our swimup bartender Luis who knew we needed another drink before we even asked and our sweet inside waitress Ava who always made us feel so special and put a huge smile on our face. Oh and we can't forget Marco Polo our favorite entertainmen [... read more]t guy. The rooms are so beautiful and clean, the whole property was so beautiful and easy to get around. We absolutely lived the fact that the beach was right next to the pools. Oh and the food was phenomenal, I can not say enough to praise this resort. If you are thinking about going do it, you will not be disappointed. If you like a resort that has an upbeat atmosphere. Or if you're looking for a quiet spot, this resort has it all.

Riu Dunamar: Vacation Review

We recently traveled with Sunwing and had a wonderful vacation overall. The resort itself was beautiful, well maintained, and clearly cared for. The maid service was excellent—rooms were consistently clean, and the lobby and common areas were spotless throughout our stay. The buffet servers and wait staff truly stood out. They were friendly, attentive, and provided great service everywhere—even on the beach. The food offered plenty of variety and was consistently enjoyable, to the point that w [... read more]e didn’t feel the need to book any à la carte restaurants. We also noticed how hard the maintenance team and gardeners worked daily to keep the property looking its best—it did not go unnoticed. Check-in and check-out were quick and efficient, and the airport transfer service was smooth and well organized. The beach was beautiful, even though we experienced red flag conditions most of the week. A special mention to the Nexus reps, who were very helpful and provided great recommendations throughout our stay. That said, one concern worth noting: during our stay, we had an unfortunate interaction with a front desk manager who was extremely rude and displayed what felt like intimidating and unprofessional behaviour. This left us feeling uneasy and somewhat unwelcome, which was disappointing given how positive the rest of our experience was. Overall, we truly enjoyed our vacation and would return, but we hope management addresses guest service consistency at the front desk level.

Grand Oasis Cancun: Unfortunately we won't be coming back

The amenities inntue resort are great. The staff from the activities in the pool are friendly and welcoming. Coffee staff and bar staff are not friendly. Food was ok. Pork and chicken everyday for dinner no fish, salmon barely beef. If you dont have an upgrade to pyramid doesn't seem like they care too much about you. I had money stolen from my room. 4 bills of 50 dollars (second day of my stay) I reported to management, security but they only feed back I hear is, we are looking into it. [... read more] To he honest I dont think they cared.