Good resort but some amenities are lacking.

A la carte dining was nice feature, but the quality of food was hit and miss and portions were small. No shade umbrellas on the beach unless you upgrade to Preferred Club section. Access into the ocean is very rocky; water shoes are a must. Beware of being lured into time-share pitch by AM Resort staff. Hotel is slightly dated, but service staff are amazing and friendly.

Secrets aura Cozumel

The room smelt musty. Small bugs everyday all over the bathroom sink. Various areas of the resort smelt like raw sewage. No umbrellas on the beach. The beach was very rocky. The best thing about this resort was the food The Bordeaux was excellent.

Enjoyed people I was with more than the resort!

It was nice but upgrades not worth the money and a la carte restaurants very skimpy on the portion sizes. I would prefer Melia where I went 2years ago in Cozumel and it included golf and for less money.

Good Resort

Ground are amazing and maintained well, Room design is excellent, but still under renovation in presents of guests ; Restaurants are good, but buffet facility required to have better management and services, including meals variety; Staff extremely friendly; Entertainment Program developments required.

CHIC Punta Cana

Great service in the restaurants and bars! New years Eve entertainment was the best ever! Great entertainment throughout the day and evening. No standing in line for restaurant reservations, they give you the pager and you can go to the bar for a glass of wine and they page you when your table is ready. Great diversity of a al carte restaurants with no limit on how many you can go to! Hotel is very clean and the maid service is excellent.

Great Resort for Food and Staff

The staff and food were excellent. Yes there were some renovations going on causing some daytime noise but the resort made up for it big time with the staff and food quality. This was our second time there and we would come back for sure.

Ultra Relaxing

If you want to relax this is the place, we picked from multiple chairs daily, no rush to get them. Towels just grab them no card to trade in. As far as the construction it was non invasive. We always grabbed a couple chairs under the palms just past the front desk in front of the ocean. Surreal relaxing spot, wish I was still there. The service from the waitresses on the beach was non stop they went out of their way to make sure we were happy and taken care of. Always smiling. The food, out of t [... read more]his world, The duck at Bordeaux was really good, surprised to find duck on an all inclusive menu. But the Shrimp ceviche at Oceana was incredible to be honest I think I ate it at minimum 4 times I couldn't get enough of it. The liquor selection cannot be beat. Everyone one top to bottom, minus the jerk at the front desk that refused to give us a late check out or courtesy suite although others on the same flight got this even though they asked after us. That was the only draw back. Go enjoy the crystal clear waters, and relax. OH bring water shoes, a definite must.

Great Place

Hotel was under construction they were upgrading and adding new rooms. Our room had not been done yet but was clean and everything worked. The Staff was AMAZING they made the trip for us. Food was fantastic and drinks were good. All around nice place I would go back.

Satisfactory

Some disappointments that were not expected for 5 star resort 1. No hot water all week 2.poor bar service 3. Poor service at windows restaurant and served raw pork 4. Rooftop bar closed due to construction 5. Slippery floors everywhere huge falls risk

Nice quiet resort

Very nice room in the preference area. Limited restaurants but excellent food and no reservation requirement made it stress free. Good snorkelling and sailing right on the beach. Staff very friendly and helpful but not pushy. Enjoyed our stay.

Best vacation ever!

Scuba excursions from the dive shop at the resort were very well priced. The Resort beach was okay and has a slightly rocky entrance to water. Great snorkeling and lots of water activities right there. Excellent food, service and resort amenities. Reasonably quiet. Great place to just relax with a loved one.

Nice resort

Great staff. Polite and hard working. Food is average. Pleasant surprise upgrade on arrival to preferred. Was an $800+/person upgrade as I looked into it before going. Would not have payed for it. Service at bars better at not preferred. A lot of overweight, baba jug carrying drunks. Maybe it`s the same every where with all inclusive? Facility well groomed, preferred room was large and comfortable except floors are slippery when wet and upstairs shower leaking into ours. Was reported when there  [... read more]but nothing done. Not sure what regular, pool view rooms are like. Marketed as quiet, romantic, couples type get away but more of a party atmosphere pool side when we were there. Have to stay on the beach. Beautiful sand beach but rocky on entry to the water. Didn`t take my tennis stuff and was disappointed, 1 hard court and 1 clay court and both lighted and not heavily booked.

Excellent place to stay

Secrets Aura was a wonderful place to visit. Right from the start we were welcomed with friendly staff and the hospitality never stopped there.. They always had some kind of entertainment going on all day and into the night as well. The food was great in all of my stay I never had a bad meal . I would defiantly go back there again.. If anyone does visit this resort make sure that you get to meet Adrian he does a great job there making you feel welcome at all times.

Fantastic place

Well where to start,i read reviews about secerts Cozumel and most of them where good but should have been fantastic!Why omg the people that work there treat you like family,seeing your broter or sister everyday your their was amazing.The food was simply outstanding windows rest was great as well as the French one.Service was top shelve!but what brought the whole thing off was this amazing person,a man by the name Adrian.Words cant describe what this man does!Adrenline in a bottle or human!lol.I  [... read more]heard a saying down there about Adrian and I put my twist on it by saying,Full tilt boogie,thats this man!Only one complaint and not about the resort is with air Canada vacations there rep that was there was a ghost I didn't see him till the last day and he was sarcastic to me!They need to get him out of there and replace him!If you are looking at this resort you will not br disappointed.Relax very quiet and the staff always pleasing,Was there for one week and iam going back this yr again!It left such a impack on me!Thanks Sercerts Great holiday

Wonderful

I loved this hotel due to its size. Service was great and staff was very polite and accommodating. Our room was more then I could ask for. The maid kept it spotless and our roof top lounge area for us only was the cake topper. My husband and I will definitely make this place our first resort to choose from when we want a place to rest and a scuba vacation.

Fantastic Vacation

The restaurants are amazing. I like that you do not need to make reservations and you can just go. The only draw back is you have to go and stand in line if you want the usual 7:00 seating. If you don't mind going later, there's no problem. The food is fantastic, plentiful, and the service is great. Our room was Awesome. HUGE, modern, heated floors, right by the VIP pool, and cleaned by very accommodating and cheerful cleaning staff. The beach is in its natural state which I appreciate. Snorkell [... read more]ing right off the beach to the peer is amazing... who needs to pay for it. However, if you do want to taking a snorkelling trip, the reefs in Cozumel are the best I've seen... especially scuba diving. I would definitely go back. The staff could not do enough for us and always had a smile on their face. I have nothing bad to say about this place... absolutely nothing! Oh yes, don't forget the spa... it was part a Valentine's gift and the staff made sure we had a very romantic Valentine's evening.

Great Value!

A relaxing vacation. Food was excellent and service was adequate. Food and beverage service on the beach was a nice added touch. Sand was mostly broken shells, but that should be expected on a coral reef. Snorkeling was great right off the beach, and the scuba diving was serene. Overall a wonderful resort and will definitely return.

Very Relaxing Resort

This was our first stay at Secrets Aura Cozumel and we found all aspects of this property to be excellent. The food was first class and there was ample variety for all 3 meals. We never waited to be seated and the staff were friendly and efficient. You have to keep in mind that you are on a vacation where time should not be on the top of the priority list. Sit back, relax and enjoy the surroundings while you dine. Our room was nicely appointed and cleaned immaculately each and every day. The st [... read more]aff were all first rate and would go out of their way to meet your every need. Adrian and Mariana at the Manatee Pool Bar kept things hopping on a daily basis and their charm and personalities were infectious. If you feel the bar service around the pool tends to be slow, try ordering another drink when your first one arrives or better yet, get up every now and then and shuffle to the bar yourself. These people work very had and a little tip on a regular basis goes a long way. Although a little more "rustic" than some other Secrets properties, this resort more than met our expectations and we would not hesitate to return again.