We stayed January 11-18, 2015. The golf course is in great condition and we were told it is the best course on the island. The rooms are very clean, comfortable and tastefully decorated. The beach is small but nice and family-friendly. Beach chairs were always available. The pool area is nice however they do not have a separate adults-only pool. On the weekends they have an influx of patron patrons from South America.. The number of children at the pool increased on the weekend and they seem to [... read more]take over one of the two pools. They do not have a swim-up pool bar and the service at Splash the pool-side restaurant waa little slow. The staff are friendly and accommodating however the increased weekend traffic seem to slow things down quite a bit. The resort also regularly hosts company conventions which can impede the level of service provided. The marina restaurant was very nice and the staff were very friendly. We did not rate the resort five stars because of the slower service on the weekend and due to the company conventions. We also had issues at check-out which were eventually cleared up. They tried to charge us for our rounds of golf even though they were included in our package. We had to contact our Sunwing rep to get it resolved. FYI the beverage cart on the golf course is included because it is supplied by the resort but the there is miscommunication among the staff so you should check your bill. We rented a car and drove around the island. The nicest place to go is downtown Williemstaad. We would go back to this resort.
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Travelsleuth -
Verified Purchaser
Great Place - Loved It!
We really enjoyed our stay at this beautiful resort. The grounds were gorgeous - so many beautiful palm trees - and very well maintained. Staff were very friendly and helpful.
We spent most of our time at the beach, there are always plenty of beach chairs and there is a small beach hut to get drinks and bbq hamburgers, hotdogs, and delicious chicken or beef kabobs. If you want more variety the pool restaurant is nearby. At first I was a bit disappointed with the beach since you can only swim ou[... read more]t so far and then get cut off by a long pier. But I ended up loving it since it had a nice sandy bottom (which I found out from other people I met is not the case at some of the other hotels) was great for swimming and snorkeling and had a nice gradual slope from shallow to well over your head if you want to go that deep.
The pool area was also very well appointed with never any shortage of chairs nor beach towels. And the Splash restaurant nearby for food and drinks.
We had the all-inclusive pkg which you have to understand is a relatively new concept for this hotel since it is primarily an EP resort. So don't expect it to be like an all-inclusive in Mexico for example. Having said that, we were not at all disappointed, it was just different and going to the SunWing briefing made it easier for us to understand what was included and what wasn't so there were no surprises.
All in all, we loved this island for its authenticity, its people and culture, and we absolutely loved this resort - would definitely return!
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Torontofamily -
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Can't wait to go back!
This hotel exceeded our expectations for an all-inclusive resort. We travelled with two small children (2.5 and 4.5 years old) and stayed in a partial waterview room (West Wing, nearest the beach).
The positives:
- The exceptional service and sincerity of the staff. As they say, they were "Dushi!" Everyone we met seemed genuinely happy to work at the resort and to interact with guests. Even us, with our family chaos, felt welcome at even the most formal restaurant (Shore). The hotel is truly a [... read more]family-friendly resort.
- The private and protected beach was extremely calm and we felt very safe with small children
- The tap water is drinkable
- The kids club was a nice option
- The tastefully appointed decor and well-maintained gardens
- Hot weather (30C) every day (early January)
- The food was good. Medi (the main restaurant) provided healthy options at all meals and the food always seemed fresh and generally well-prepared
- The international flare of the guests from around the world (we met mainly Canadians, South Americans, and Europeans) lent a cosmopolitan vibe to the resort
Room for improvement:
- Lidded plastic cups with straws for children
- Foot-level taps to rinse off sand around the beach entrances in the West Wing would help control the amount of sand tracking into the hotel suites
- Slightly warmer pool temperature would have been nice
- A playground for children would have been a nice touch on the grounds
Nice beach for kids and/or seniors, big pool, pretty grounds, nice and clean room... The food was above average for an all-includsive and customer service was wonderful--they even accommodated our gluten-free needs, including a special-order gluten-free birthday cake.