Une semaine fantastique

L'hôtel a récemment été repeint et il y a quelques rénovations en cours. C'est un hôtel très bien situé. Le personnel est très sympathique et les chambres sont propres. Nous y retournerons en amoureux

Totally happy!

This was our second time here - and this is our absolute favorite resort in Varadero. The location is absolutely wonderful! The food was very good. The chocolate ice cream was wonderful! We make sure to not book the eco rooms - as these rooms are removed from the main part of the resort. This is an older resort which is not artsy fartsy- but affordable and in a great location. The beds were very comfortable.

Comfortable and Convenient

I stayed at the Starfish Cuatro Palmas Dec 14-21, 2022. I travelled alone and I chose this resort as I had been there April 2019 and I liked the atmosphere and location. I felt safe here, at the resort and the surrounding area. The location is perfect as you walk out the main entrance and can explore local markets, parks with no hassle from anyone. If you get tired you can hop in a cab, a coconut taxi or horse and carriage. You could tell the resort wasn't to capacity as there was a notice [... read more]able decrease in activity from my April 2019 stay. That was ok as there was never a shortage of loungers! The resort is a true 3.5 star. You will find plentiful staff keeping the main areas tidy and clean. Speaking of staff, everywhere I walked on the resort grounds all staff were friendly and welcoming. The food was good. I thoroughly enjoyed their pork, fish and chicken. Had a salad with every meal and natural yogurt each morning. Several of the ladies that worked the main buffet restaurant were so kind and sweet with me. (Special shout out to Isumi. Absolute sweetheart with a sharp sense of humour!) Pasta station, Egg station, sweets, breads, buns, beans, rice and chocolate ice cream. See - you won't go hungry. My room was on the second floor facing the street. To be honest, I didn't mind the nightly serenade, lol, from the bar directly across from my room. The balcony had 2 seats and would get several hours of direct sun, should you want some private time. The lady that cleaned my room was lovely. My towels were old and rough and as I was solo I was happy to reuse my towels; but, on a couple of occasions I placed towels to be switched out on the floor only to find they were refolded for reuse? I got brand new soft towels on my last night there haha. I used my blue beach towel the whole week as the kiosk that would normally switch out the towels was under construction. Then again, I could have asked. I was all good to reuse. The room needed a thorough cleaning - lampshades, closets and even the bathroom. The mini fridge worked perfect and I appreciated the daily bottle of water. The air conditioner was WONDERFUL and was programmable to as low as 16. Overall my room was basically clean and comfortable. The fitness room is topnotch! The picture the website shows is bang on. It is also monitored should you need assistance with your workout or just a friendly person to chat with! The beach. Spectacular. The activity staff were always on point to take resort visitors out on a catamaran ride or use the kayak. They monitor the safety of the wind/waves as there is a dedicated Starfish lifeguard constantly walking the beach. The pool and area was always clean and clear with plenty of loungers. I didn't do any excursions this time as I did a couple in 2019. I strongly recommed getting into Havana, whether by tour bus or private cab. The party catamaran excursion was fantastic. Do it! I took CDN funds and exchanged $100 for local currency. I didn't do my research to ensure I brought US funds. I tipped in CDN and local but when I return to Cuba, in April, I'll be bringing small US bills. Overall, I had a relaxing and enjoyable time at this resort/location and I wouldn't hesitate to return again. Have fun!

Almost there!

Starfish Cuatro Palmas is almost back to pre-covid operations. There were a few fairly small issues to be worked out before they get a "10" from me. 1) no "snacks" were available between regular meal times. 2) It was impossible for us to book the ala carte dining. One day we were even told it was "Italian night" and you had to be Italian to book! How did they know I wasn't Italian, and why was it segregated anyway? It should be open to ALL! 3) I only had hot water for a shower twi [... read more]ce all week. The rest of the time the ocean was warmer! 4)A tray of pastries used to be placed in the lobby bar each morning. I loved sitting there with a coffee and pastry. Unfortunately, that is no longer a practice. Again, pretty small issues, but something to rectify. On the plus side, the staff was amazing and there was free wifi! So, I'd offer a solid 7 of 10 at this time. I'd return and recommend!

Honest Opinion on this hotel

location- very good, steps away from night life Bars, Restaurants, and night clubs Beach- clean and Beautiful food- is average you feel everday same. Service - some are good some are really Bad expects Tips. (i tipped to employees who work at the back of the department, like kitchen cleaners , dishwashers, public area cleaners etc, do not tip to Servers they make tons of money everyday. Room - do not book Eco rooms, they are not in the same building. across the road you will have to wal [... read more]k from main building. you feels like you are not in the hotel. pool- pool is not deep , you will feel like kids Pool Night Entertainment - very Poor shows at the hotel.. very few people watch it. conclusion- if you want night entertainment, like nightclubs, restaurants ,this is the hotel to stay you do not have to spend money on taxies. if you like quite and good food , service. look for some other hotels.

Cuatro Palmas

Fantastic resort with a great location! The food, music, beach, and pool were all outstanding. This is by far the best resort we’ve visited in Varadero. The only issue we had was a flight delay on the way home. Unfortunately, we we’re not notified at our hotel so it was a very long way home.

The starfish quatro palmas is amazing very very very good

i would say almost every things in this hotel is very good the lobby and the restaurant end the pool and the bar there is the flyes buthering the people but flyes dont pick which is good but in all i am very satisfied

Excellent food service

I had been in 8 different hotels in Varadero, for the past 8 years. I can share with all my fellow canadians that the food at Cuatro Palmas is really good, the Hotel is in the middle of the entertainment area of Varadero, I wish my vacations were longer than 7 nights to enjoy even more , but I have to get back to reality.

Needs some improvement since my first visit 6-7 years ago

Our first contact, being the front desk employees, didn't provide much welcoming. The Hotel does not exchange money on their property and our inquiry as to where we could do money exchange was not answered. Other than an upgraded water system, the oceanfront room we had was in need of upgrading. Was unable to use the safe as it would not open. When we told the front desk, she advised us to use our room key. I can't speak about other safes on the property, but ours was not the type to be use [... read more]d with a room key. Other than on the day of check-in, bottled water was never supplied to our room during our one week stay. For the first four days of our stay (Sunday through Wednesday), no wine was available for lunch or dinner, or at the bars. Coincidently, when inspectors were on the property (for star rating inspection) Thursday through Saturday, the bar was fully stocked and wine was available with meals. The staple at lunch or dinner was chicken or pork. When inspectors arrived on Thursday, they added lamb chops as a selection, however, they were so tough, I couldn't eat them. Not even a bite. Much the same with bacon at breakfast time. When the inspectors were there, it suddenly became available. Perhaps some of the issues with the bar and dining room may be a 'supply' issue ?? The beach was great, as was the pool. This property may require a better 'hands-on' with a good manager. The manager back 6-7 years ago was great.

We loved this resort!

We thoroughly enjoyed our stay at Starfish Cuatro Palmas. The beach was beautiful with white sand and crystal blue waters. The food was great with lots of choices in fresh fruit and veggies. The staff were caring and wonderful. We will be back.

Amazing Resort!

I have been to Varadero 4 times and I have to say that Starfish Cuatro Palmas is definitely a great place to stay. The staff is very welcoming and efficient. My room was very good with hot water, nice view to the nightlife in the heart of Varadero; hot water, A/C working very well all night & day. The food was better than the usual food served in Cuba. The beach is as the usual breathtaking turquoise warm water and white sand in Varadero. The resort is huge and such a nice place to relax. I'll b [... read more]e definitely going back to Cuatro Palmas. I have never been back to the other 3 resorts, but Cuatro Palmas, I'll for sure. it has a better infrastructure. Also, for being a 4-star resort, we have wifi for free and I had no connection issues with their wifi.

"The Hidden Jewel Of Resorts!!!"

This a wonderful resort located in the heart of Varadero. All your amenities such as the lobby bar, pool area and the buffet restaurant with in walking steps. Beautiful rooms, especially ocean view or even the ones overlooking the pool. The staff make you feel like you are part of their family. A very very clean and well kept resort. This has been our 4th stay here, and have no desire to look for any other resort. And the beach area is just breath taking. Strongly recommend staying there if your [... read more] visiting Varadero, Cuba.

Mixed feelings

We have both been to Cuba many times before and we love it and were really looking forward to trying this resort based on the reviews we had read, but sadly we didn't have an ideal experience. There are many positives - it is very clean, the staff are friendly and service is excellent. Our room and the public areas were very clean and comfortable. Also the location is fantastic, the beach gorgeous with plenty of beach chairs and there is lots of activity. However, there were also drawbacks. We  [... read more]were in the Colonial section, which is charming and convenient. However the door of our room was not properly sealed (there was a noticeable gap around it, which my husband stuffed with toilet paper at nights - but we always had mosquitoes in the room. Plus it was quite noisy. Our air conditioning and tv both worked well, but our hot water was lacking. It took ages to heat up and then there was just barely a dribble of pressure. Another couple we spoke to stayed in the economy rooms across the street and they were much happier with their renovated suite - so perhaps that is the better option. Finally, we both got sick with stomach complaints, which had never happened to either of us before on our many trips. My husband early into our holiday and me towards the end. We also heard from other guests who were ill. Fortunately there is an excellent health clinic across the street which helped. All in all, we do not feel inclined to visit again, sadly.

My go to vacation resort

Clean, friendly, good location. Hop on hop off bus out front.Beatles bar very close. 3 choices for rooms, budget to upgrade. Staff in buffet and restaurant are great. Already looking at dates for next trip. It will be my fifth time.

We hit the jackpot with Starfish Cuatro Palmas

We have been to Cuba Many times in the past, but this time we hit the jackpot with Starfish Cuatro Palmas right in the heart of Varedero, close to many local nightspots and a safe neighborhood. We were in the quieter section of the Hotel in Las Palmas Bunglow 2 which is a across the street from the main complex, a quieter section. Though rated as 3 stars due to its room size, this resort has 5 stars, service, food, and entertainment. The quality of food is above par with excellent and a lar [... read more]ge choice in the buffet room. The a la Carte restaurants, both Cuban & International are also excellent and gastronomic meals are carefully prepared and gracefully served. Occasional beach BBQ and entertainment is a treat, The beautiful beach is literally connected to the hotel, and great drinks and cold Cerveza served, though the coffee’s in the pool bar is piss poor. It is an easy-going and fun loving place. Muslim Harji Montreal.

Great Resort but dust/noise from lobby construction blows onto pool area

We have enjoyed this resort many times - good location/close to live entertainment/very good hotel shows, especially the excellent R&R band that had everyone up dancing, the friendly and welcoming staff, very good food and restaurants, proximity to the beach... The sole problem that we experienced with the hotel, and we were alerted to the construction only after we booked, was the noise and dust around the pool from the lobby re-construction. We are requesting a cash rebate because of this [... read more], no advanced warning prior to booking, flight delays and placing us in dangers in frigid conditions without any hotel compensation in TO to avoid the weather and delays. This was compounded by the fact that our Sunwing flight # 685 to Toronto was delayed by 1.5 hours arriving and taking off. Surprisingly, the airport monitor said it was on time and them just prior to the general boarding time, the flight disappeared from the monitor (we have the pics), there was no one at the boarding station, and it seems as though the information agent went into hiding, negating any contact with family members in TO. When the plane was boarded, there was no orderly by seat # calls. We arrived in the middle of the night (330) to approx -20 wind chill and a dangerous drive home at that time, which induces drivers falling asleep at the wheel.

I can't wait to go back to this resort. Amazing entertainment.

Best hotel I've been to in Cuba and it's the 8th one I've tried. The entertainment crew (animadores) are amazing and so much fun, especially Josué, Ivan, David. I'll always return to this hotel from now on. The food, location, services is also all very good.

Repeat Customer!!

My wife and I love this little adult only resort. (our kids are grown now, haha) It checks all the boxes for us. LOCATION: Downtown Varadero. SIZE: Smaller resort. SERVICE: All staff, amazing. CONDITION: Good, noticeable improvements. FOOD: Decent. BEACH: Amazing. These are my opinions. My advice, when choosing a resort, do your research! There are so many sources nowadays. Make yourself a checklist. This was our second time there. We are planning to return in April. I think that spe [... read more]aks for itself.

Well priced friendly resort right in the middle of the best of Varadero !

We have been to Varadero multiple times and this is our favourite hotel. Is it the biggest? No. Is it the fanciest? No. Is it the most expensive? Definitely No. What we love about it is that it blends the two things we love in Varadero - the beach and the nightlife. The hotel is located right on the beach so you don't have to walk through giant grounds for 15 minutes just to get to the water - you step out of your room and a minute later you're picking your recliner. In the evenings you [... read more] are right on Ave Primera and across the street from one of the most-fun places in the city - Calle 62 outdoor cafe and bar with their nightly shows and dancing. Also across the street is Casa De Chocolate ... I believe that speaks for itself, and a convenient small shopping plaza. Other restaurants, cafe's and clubs are also within an easy walk, as is the newly opened medical centre. The staff are great, with one of the best attitudes in any hotel we tried in Varadero and they are always eager to help. From bartenders to dining room staff to room staff each one has made our stay a pleasure. And no, I'm not getting paid to write this - it's the simple truth. If you are the kind of traveler that needs 5+ star service and likes to remain only within the hotel complex than this is not a hotel for you. But if you like the convenience of a good hotel while being close to the town's attractions then you could hardly do better in Varadero than SCP.

Pleasant small adult-only resort

We had a two-week stay at Starfish Cuatro Palmas at the end of June 2019. It's located right in Varadero and within walking distance of Josone Park and many ltttle restaurants. We booked an ocean-view room, and the view from the third floor is spectacular. The room itself was small, plain, and clean, although we sometimes noticed a “sewer” type of smell coming from the bathroom. Our room had a king-size bed that was quite comfortable, with clean crisp bedding. The pillows were not so co [... read more]mfortable! We had no complaints about the food—it was plentiful and good, although meals might be a challenge for vegetarians and vegans. We appreciated the varied selections of cheeses and the regular supply of fresh fruit at every meal (mangoes, papayas, grapefruit, guava, bananas). The beach is gorgeous with silky white sand (although tourists are to blame for the many cigarette butts littering the beach), and the ocean was clean, calm and warm. We didn't use the pool much but it looked great and was regularly maintained. Everyone on staff was friendly and welcoming. We didn't go to the evening shows but we did enjoy the live music in the lobby bar around dinnertime.