Excellent resort for couples!

I loved this resort. Everything was in place and along the path to the reception. Enchanting pools, especially at night, with dimmed lights and multiple small bars hidden among them, quiet villas, away from the entertainment area, where privacy and quiet time helped me recover from the stress of the big city. The food is great, and all services are impeccable. What is unique about Bahia Principe is the people who take care of the non-stop incoming tourist traffic, ready to go out of their way a [... read more]nd offer a solution, without being pushy. The entertainment at night was outstanding, it gave me goosebumps. This resort is run efficiently, ethically, and people are friendly. supportive and eager to learn. I could feel positive vibes throughout this resort. No doubt, many tourists come again and again to the Bahia Principe SI- in Kaan, it's a little paradise.

Great resort for the health conscious who want an adult only getaway.

Great service, food and a lot of shade from the trees and jungle like vibe. Quieter and more secluded it has an intimate vibe. Good bar, big rooms and the garden room was big and spacious. The fact there was not too much entertainment and parties was a plus for us. The fact we had to take a trolley (from the hotel) to go to Akumal for the beach was not a big deal because we didn’t have any desire to be at the beach all the time. Great value and staff was phenomenal. Highly recommend. Only down s [... read more]ide for me: shallow pools were hot on the sun.

Great vacation at Sian Ka’an

Wonderful stay. Staff were excellent. Nice smaller, quieter resort to relax and unwind. Getting from resort to resort on the trams was easier than expected. Never a long wait. Beach is the only downside as it appears to be shrinking overtime but was still enjoyable. The a la carte dinners were excellent and the setting at Katok beach steakhouse was great. Loved the Italian and Japanese restaurants in particular. Ku’uk and Alux were good as well. Ironically the only one that wasn’t great was the  [... read more]Mexican restaurant but that in large part was due to the buffet style of the meal.

A Great Resort

This was our third trip to this resort and we would go again. A smaller boutique property in the jungle, is a more relaxed oasis. Staff were great as was the food. The rooms are large, well appointed and have the capacity to be downright cold if that is your preference. Great Resort !

Never Disappoints

We returned to the Bahía Príncipe Luxury Sian Ka’an for the 6th time and again, we were not disappointed! Sure, the rooms could use an update but they are clean, everything works and have everything we need so what more could we ask for! The staff continue to amaze us in their ability to remember us year after year (with some gaps in there), it just feels like home! The staff, food, service and property certainly meet and exceed our expectations! Special shout outs to Miriam from the breakfast b [... read more]uffet, Deysi a waitress (lobby bar), Jesus a waiter at Katok (evening service) and JR (excursion desk in the lobby)…they all provided standout service! We can’t wait to make trip #7!

Love it

We loved everything about this resort. The food was awesome and the staff were great. We would definitely return here again. This was our second time this year. We have been telling all our friends about this resort

Another great stay at Sian Kaan

Third time visiting this resort and continues to offer good value for adults only resort. Excellent service and friendly staff. Food choices are plentiful since you can also dine at Coba, Akuma and Tulum. Great efforts are taken to keep the beach clean as all along the Riviera Maya struggles with seaweed problems. The only disappointment was the restaurant booking. The app allows you to book restaurants 10 days in advance of arrival, however they were mostly booked for where we wanted to d [... read more]ine and gather some guests are contacting concierge service well in advance of stay to book restaurants. Outside of that no complaints here and enjoyed our stay.

Amazing resort!

The resort was very clean, had great service, and had tons of amenities. We never had to wait in a line at the bars or the buffets. Food was great, especially the snack bar breakfast! The nightly evening shows were very good. Reservations at the a la carte restaurant we’re very hard to get though.

Amazing experience overall, would highly recommend especially for it's price

Had an awesome time. Pros: Beaches and pools are fantastic. So many activities with access to all 4 resorts. Buffet has tons of options, mexican cuisine was obviously the best. Cons: Sian Ka'an is far from the other resorts, shuttle takes 15min to get around, its a fun ride though. A la carte restaurants were pre-booked when you arrive and it's difficult to change reservations. Food at the a la carte restaurants ended up pretty meh, stick with seafood and avoid the international cuisines (asia [... read more]n, italian, french...).

Great stay, especially for food allergies

Hotel was great, but particularly the food allergy situation. The staff went above and beyond ensuring there was something to eat at every meal, no matter where we ate. As a partner to someone with many complex allergies, this made our vacation seamless.

An excellent adults-only resort in a great resort complex

Staying at Sian Ka'an provided a great experience, allowing me to enjoy all the advantages of this adult-only resort, as well as all the facilities, restaurants etc within the larger Bahia Principe complex of four resorts. Good pool areas with ample chairs and bar/snack bar service. Dining ranged from very good to excellent. The buffet restaurant offered great breakfast and lunch options ( as well as dinner, which I didn't try). I enjoyed dinner in the a la carte restaurants ( 2 in Sian Ka'an- [... read more] 12 or 13 overall in the complex) which provided a wide variety of cuisines, and menus, ranging from very good to excellent. The trolley system was efficient, providing quick access to the other parts of the complex, and importantly the beach, which had an adults-only section reserved. Service throughout was fantastic in all aspects - staff were constantly enquiring as to any needs, and quick to ensure any/all needs/requests were met. Housekeeping was excellent throughout. Room was spacious, comfortable and well-equipped

Great experience again

Second time in just under a year. We had another great trip for 10 days. Food, service, drinks, room and Grounds were just as before. There was a small amount of construction but the impact was kept to a minimum.

Awesome Resort

I loved the hotel and the resort. We loved the fact that you could stay at one and play at the other three. We were with another couple on this holiday. The staff at our resort were very helpful and easy to deal with. If you needed assistance they helped you right away and tried their best. The rooms were nice and big not what I expected (I thought they were going to be smaller) but they were perfect. As we had a bad rain day we were able to sit at the table in our room bring in the chai [... read more]rs from our friends room and play dice, cards with the couple that came with us. The fridge was stocked and if we wanted room service it was just a call away. The rooms were kept very clean. I loved getting on the tram to take us to the different resorts as it was entertaining and got to meet new people. There was a variety of food and drinks. Lobby bar the staff were friendly and it was nice to sit in the open with the breeze coming through and watching the nightly shows. The chocolate donuts were just off the charts. I would totally recommend this hotel. Like I said stay at one and play at three was just perfect.

Not a great resort

Just spent a week here. The app doesn't work to pre-book restaurants if you have more than one room as it needs your room numbers. So, we only managed to get 2 a la cartes. The rooms are dated. The beds are very hard. They did put a mattress topper on after the 1st night which helped. The breakfast buffet is the only good meal at the buffet. There is only 1 person doing omelets so the line is long. The lunch and dinner buffets are terrible. The selection is meager. Not even any potatoes or carve [... read more]d meats. None of the labels matched the food. But, the selection was just so bad. We have stayed at numerous Mexican resorts and this was not a good one. The Cenote snack bar was good and the staff were good. The grounds were nice. The trolleys to go to the other resorts were good. And, the fact that they fumigated in our rooms when they were occupied, and walked around with their full respirators on while they sprayed the foliage all along the paths, while the wind blew that poison all over the guests, was unreal. Would not come back and do not recommend. This is not a 5 star.

Best all inclusive I've stayed at

Wow!! This place is awesome. We have zero complaints. If we had a problem it was fixed for us right away. The grounds are beautiful. Pools are a perfect temperature for February. It was hot 30 degrees everyday. The food.. let's just say the buffet is amazing. If you want it they have it. We ate at 4 Al a carte. 2 were on the Sian Kaan resort the others were at the other properties All food was 5 star. Best All inclusive food we have ever had. If you love the cruise food you will love the food [... read more] here. Transportation to the beach and other resorts was on a tram. It was very efficient. All 4 resorts are beautiful. We played golf at the pga riviera maya golf course 3 times. It's expensive but hey you are on vacation so oh well. Great course in great condition. Bring lots of balls it's tough. The course was 2 minutes from our room. We definately will be back. Don't pay attention to any bad reviews. This place is well worth the money.

Never Disappoints

We are in our 60s, and have visited Sian Ka’an about 18 times. We keep returning primarily because of the quiet atmosphere, and the amazing staff. It is a bit dated and in need of refreshing, no question. But it is good value.

Best resort we ever stayed at!

Very clean and well staffed. Staff very friendly and accomodating. Food at a la cartes were amazing from beginning to end, buffets and snack bars well stock with an array of great food. Staff very approachable and appear content or happy at work. Trolley ran frequently, never a long wait. It had something for every one, quiet areas and more active area. We will definitely be coming back!

Would Recommend

Can't think of anything to complain about! Loved having access to all of the resorts and the shuttle service was quick and often enough that it made frequenting each resort very convenient. The food was great, so were all of the employees.

Very bad rooms

Very bad, small, dirty, rundown rooms. Also without paying extra, the only option for meals was the buffet. Service was good. Golf was very good ……………,,,,,,,,,,,,,,,,,,,,,,…………………..,,,,,,,,,,,,,,,,

Good resort.

The hotel needs some updating. Lots of paint peeling in the bathrooms and the shower in our room needed to be updated. The biggest problem we had was the slow service in the hotel. This is not a five star hotel. I would rate as a 4 star.