Paradisus la perla excellent stay.

We just finished a stay at the Paradisus la perla. The hotel was clean and well kept, the staff were very friendly and helpful. The Hotel seems some what if a maze but you do get use to it. This hotel does have a family side that is in close proximity but this was not an issue. Great stay ....

Paradise

My friend and I went on vacation together to this resort. We were pleasantly surprised by the amazing food (quality and options!), delicious drinks, beautiful beach, resort grounds, friendly/ helpful staff and all the other amenities at the resort. We’re not really pool people, but the pool was nice. The ocean was perfect to swim in (slightly warmer than the pool!)- the water was calm and I felt safe floating around out there. We also went to the spa one day and it was totally worth every pen [... read more]ny! Special shout out to Miguel on the beach and Dora, Alan, Christopher and Kevin who were some of our favourite resort staff! Highly recommend this resort!

Great resort

We recently visited Paradisus with another couple for 8 days and stayed in Royal Service. We had a great trip and lots of fun, food and drinks were awesome. Loved Royal Service, the room was great and so was La Palapa and special beach and pool area. Ate breakfast and lunch most days at La Palapa, the team there made it so special...Evetio, Danura, Joan, Carlos, Roman, Gabriela, Renau and lovely Elizabeth who greeted us each time! Also have to mention the great service from Mario at Mole and Mar [... read more]io at the Italian restaurant. We understood the beach situation with seaweed so were prepared for the ocean to not be swimable.  I did yoga a couple of times and that was great. I give it a 4 star due to the absence of night life. I wasn't looking for a club or anything too exciting but something other than a DJ playing loud noise would be better. Walked to the "show" on the family side one night and it was such a joke. We travel a lot and all adult only 5 star resort and some can be quiet but this was way too quiet.  Overall I would definitely recommend this resort (and have recommended because one of my friends has booked to stay in December) but you need to be ok with no night life or entertainment. 

Paradisus La Perla - Fabulous Resort

The hotel was superb, especially the Royal Service option. Our group of 4 girls were definitely pampered. Hector our Butler was outstanding making all reservations and helping us with our day. Rooms were gorgeous and so were the grounds. Restaurants were all good. Entertainment was low key. We all loved it.

Very nice resort

My husband and myself liked the resort very much. The room was gorgeous. Food was one of the best we’ve ever had. Beach was just ok. Very rocky with seaweed. The water was very dirty. Tried swimming in it was not comfortable. There wasn’t very much night life. We stayed in the Royal service side. Loved that part of it. Very nice pool. Had a very nice Butler named Angel. Stayed eight days had an amazing time with friends. This resort is listed as a five star. I wouldn’t give it m [... read more]ore then a four. I have no complaints about the resort because we got such a great deal.

Big Resort

Large resort takes abit to find everything. We booked at adult side so no kids and had to do morning buffets at family side and some dinners which was very disappointing as we booked a adults only resort. Water was dirty at beach and wouldn't go in the ocean. No agenda given to you on day and nightly activities. And again night shows were on the family side. Our room was nice.

Fantastic Resort - Amazing Vacation Spot

My fiancé and I stayed at Paradisus La Perla - Royal Service from August 10-17, 2019. We had an absolutely amazing vacation at Paradisus and I am happy to provide a review. It was a wonderfully romantic resort and we actually got engaged during our stay!! Hotel grounds - Modern decor, exceptionally clean, outstanding suites. We absolutely loved walking around the resort simply to sight-see. Beautiful views of the beach, greenery, tons of places to take great pictures and hang out. I actually [... read more] fell asleep in the lobby one evening on the mattress couches! Butler - Royal Service - Included with our Royal Service stay was A Butler. We had Alejandro as our Butler who was kind, friendly, professional, and thoughtful. Alejandro messaged us every morning to let us know that he was “at our service”. Alejandro provided us with amazing surprises such as beautifully drawn baths with rose petals, chocolate with notes, etc. He also promptly changed any bookings we needed and provided insight on the best spots to be on the resort. Pools - With the Royal Service, we had access to the private pool. The pool was quiet and relaxing with a swim up bar and surrounded by cabanas. We are more introverted people and really enjoyed a quieter pool for relaxing. Pool boys served juice, popsicles, and cold towels all day. We often set up a cabana bed for some shade time and to sleep! Staff - all staff were exceptional, especially the pool boys (Daniel and Elias) and waiters at La Palapa restaurant (polite, prompt, very friendly). Food - AMAZING. My fiancé and I are huge food fanatics and we loved every restaurant!!!!! Food was fresh, modern, high class, and delicious. Our favourite restaurant was La Palapa - we loved eating breakfast, lunch, and dinner there! Overall - We loved staying at Paradisus and would highly recommend for an amazing 5 star getaway. Thank you!

Great Trip

Third trip to this resort , food and service was great . New rule in place that no alcohol till 11am and most bars stop serving at 11pm . One concern was that the resort allowed some families with teenagers in the adult only section and although they had bracelets to prevent them from drinking they should not be allowed in the areas that we paid a premium to be in. The teenagers tried to throw balls around and play their music in an area where they should not be allowed , the staff did make the [... read more]m stop but it should never have happened . It seemed to me that the resort made these exceptions for the revenue but will probably cost more in the end when guest do not return ?

Perfect!

La Perla was clean, picturesque and filled with intoxicating aromas! Royal service was well worth the additional cost, and we enjoyed every second of our stay. Food, drinks, atmosphere and staff were amazing!

Amazing and definitely returning

I loved this resort it was absolutely beautiful the staff were also amazing I stayed in the royal service area and couldn’t have asked for nothing more I can’t wit to return this is definitely a place you will want to return to time and time again already looking forward to and saving for my next visit

Spectacular Resort

We we a group of 8 ladies and we were all pleased with the service, the food, the accommodations, and the above and beyond impeccable over all experience. Our only complaint was that the beach was quite stinky with seaweed from a storm.

Love to stay at Paradisus La Perla Royal Service.

Absolutely well kept beautiful resort. Royal service for people who want to relax away from the noisy busy areas. Restaurants are amazing . The La Palapa highly recommended with all the polite service we got during our 8 days stay. The snacks in the Royal Service Lounge are very appetizing and creatively presented. Entertainment is a little noisy but it’s for the younger vacationers Rooms are very clean and specious.Clean towels twice a day. Many more good things could be listed abou [... read more]t this resort. Will visit again.

Paradisus playa del Carmen la perla

The entire grounds in resort was in exquisite order, trimmed tidy. All in all well kept. Food was beyond excellent. Cannot say enough about the staff. They all went over and above to make our stay unforgettable.

Great resort

The beach was great. Food terrific. Very tasty. One of the servers, Eva, in the haddad buffet at breakfast was outstanding. Reallly friendly and always remembered what we wanted . Super friendly and cheerful. She works way too hard. Room was amazing. Only complaint was that the evening buffet was really busy with kids and coffee was hard to come by.

Lovely Resort!

My mother and I traveled to the La Perla at the beginning of February for a week, and we had a fabulous time. We chose a Royal Service Swim Up room and this was the best possible scenario, as the RS pool is heated! I think I spent my entire week in the pool! Drinks were plentiful and the food was excellent throughout the resort. We ate at the Grill, Vento, Bana, La Palapa, the Grill and Mole. All were very good! The weather was perfect as well. Great resort, lots to see and close to Playa del [... read more] Carmen’s 5th Avenue.

FOOD POISONING-VIOLENTLY ILL-HOTEL COULD CARE LESS

We have just arrived home after a horrible stay at Paradisus La Perla. On Wed night we ate at a restaurant Bana Fusion, in which two hours later we were both violently ill until 4 am the next day. Luckily we met a nurse from Ontario and called her room and she came straight away with medication and ran out and bought us Gatorade. We alerted the hotel front desk and customer service but never heard from them. We were feeling better 46 hrs late and then ate at a restaurant The Grill and once a [... read more]gain was up all night ill. From there on in all we ate was a banana, dry toast and water. When we checked out the hotel did not inquire into our stay, they just passed up a piece of paper with a sad face or happy face on it and asked for our room and name. We were totally appalled at their lack of professionalism. This is hotel is marketing itself as a high end resort and part of a hotel chain which prides itself on customer service. Website posting CORPORATE SOCIAL RESPONSIBILITY TOWARDS OUR CUSTOMERS “Offer our guests the best personalised accommodation experience, exceeding their expectations with the excellence of our best service.” I do not call this excellent and we will never return.

Great experience!

This resort exceeded our expectations. The rooms are spacious and well appointed. Royal Service option is a must! The private pool in the Royal Service location is beautiful. Never any problems finding lounge chairs around the pool or the beach. Shout out to Alfredo, Hector and Cristina at the Royal Service pool bar and Elias & Daniel at the pool concierge. The staff throughout the resort are amazing! We were very pleasantly surprised by the quality of food and enjoyed all of the a la carte re [... read more]staurants especially Mole (thanks Mario Peralta), Bana and Lapalapa.

Beautiful resort

Beautiful resort ,clean , food is amazing,staff is very friendly and attentive.The was negative thing was the beach , very small and lots of sea weads.We upgraded to swim up room and it was amazing.Food in the restaurants was good especially the lapalapa I highly recommend , my husband had stake and I had an octopus it was amazing.

AMAZING!!! Paradisus Playa Del Carmen La Perla - Royal Service

I can’t even stress enough how amazing the resort was! Everything from the service to food was pristine! A big big shout out to Daniel, Alfredo & Jorge at RS. We will 100% be back and can’t wait! You need to have breakfast, lunch and dinner and La Palapa if you’re staying with Royal Service. Avoid the buffets because the a la cartes are just 100% worth it!

Excellent Resort!

We spent February 12-19, 2018 at Paradisus La Perla. We’ve been to many all inclusive resorts and this is by far the best we’ve stayed at. It may have cost a bit more for us than others but it was well worth it. Upon check in, we were given an upgraded room in the Royal Service section. Although we couldn’t use the Royal Services, the room was really nice! There really isn’t much negative to say about La Perla....the service, the staff, the food (everywhere), the decor, the cleanliness,  [... read more]the beach....everything was awesome! We didn’t go to the pool area while there, but we did see that people were placing towels on the chairs early in the day to reserve them. We went to the beach every day rather than the pool....the beach was great, there were waiters there and you could order food from a snack bar as well...nachos, burgers, hot dogs, etc. The one thing I would strongly recommend is that the resort put some signage up warning patrons of rocky areas in the water....we learned quickly where to go in the water where there were no rocks....we spoke to several people who actually sustained injuries from one area that was extremely rocky. Although La Perla is adults only, it does share some restaurants and the entertainment with the kid friendly La Esmeralda resort. If you want quiet at mealtime, I suggest sticking with the adults only restaurants. I did find that some “adults only” sections, like the Gabi lounge had kids at times I felt inappropriate, like at 10 at night, with adults in the bar scene, drinking, dancing and partying. Also the Melia Hotel reps tried to get us to attend an “information session” (time share??) about all their resorts, hotels etc...we have learned our lesson on this type of thing before and it took a few no thank yous, not interested for them to back off. I would highly recommend La Perla....we had an awesome vacation!!