Disappointment for an Iberostar brand hotel

Traveled to Cayo Coco from Dec 24-31, 2019. We are booked into a superior room, and the original room given, rm# 2214, had no electrical sockets that worked, TV didn't work, toilet flushed slowly, no toilet paper and empty mini fridge except for 1 bottle of water. There are not enough drawers for our clothes. I killed a big cockroach the very first night, so I had to make sure our bags were all zipped up. I thought I could just get someone to fix all these the next day. By morning, I had to [... read more] move to a new room! I tried to call front desk but no answer so I walked over and asked for a room change. I was told to wait for 20 minutes, but 3 hours later waiting in the room and still no one showed up. After 4 and a half hours of going back and forth to front desk, I finally told them I had a sick kid who needed to get some rest in a proper room was I able to get the key to move. The new room provided was great because everything was working!!! So my question is that if there was a room available that was fixed up, why give me a room that wasn't ready for occupancy in the first place?? The christmas eve food spread was ok. There was lobster, but that's the only thing to mention. The rest of the week was the same food. I have been to Cuba and know what to expect, but this time it was just way below the threshold of acceptable. There are a handful of people to give credit here: Leidys, Maidel, beach bar Roberto, morning server at the lobby bar and the lady server by the pool restaurant who always had a smile. I also have to mention that the onsite staff nurse was incredibly compassionate. With 2 girls sick at the beginning of our vacation, she was always checking on them, even came to our room the next evening to make sure the girls were ok. Cayo Coco is a beautiful beach, but I don't think I'll be staying at this resort again.

Perfect time

We had the most amazing family Christmas vacation . Everything was good the food the people the entertainment and the rooms . No complaints . This was our first time in Cuba and I am glad I made the right choice and picked mojito

Iberostar Mojito

Everything about this resort is wonderful. The beach, the gardens, the pools, the food and most of all, the lovely Cubans who are so kind and helpful. Our room was spacious and very clean thanks to the hardworking chambermaids. It was an amazing trip!

Mojito Memories!

Fabulous resort with gorgeous beach, lovely pool and grounds and very friendly staff. Stayed here twice now and will definitely be back! Rooms are very large and clean. Wonderful value for the money.

Good resort for the price

The room was awesome. No musty smell great air conditioning. The beds were the mist comfortable beds I have ever slept in. The room was very large and all new furniture. Food was ok great breakfasts and snack bar food at lunch time. Staff amazing and the resort has many repeat guests Beach was awesome

Iberostar Mojito

Yes, it was great times with my grandaughter..food, place was clean. .the entertainment was fantastic ..would go back again..thanks..very friendly😀💕 This was a great resort...that's it..?..........................................

Beautiful

We stayed for 1 week and had a great time! If hot is what you're looking for you've found it. Staff are great, helpful and friendly. If I had a complaint it would be the mosquitos! They should put up zappers or something.... I dunno what but seriously bad mosquitos! Otherwise loved it! We'll be back 👍😊

Fantastic Vacation

What a nice hotel. We enjoyed the whole resort. We were last here in the fall of 2015. We will be coming back again. Our room was nice. We had a view of the ocean and the Adult pool. The food and drinks were great. We can't say enough about this place.

BEST EVER HOLIDAY

Good times, Great viewing, Super Services and Yummy food and drinks. Only one problem, I am a disabled person and the only room left was on the 3 floor. The hotel and beach made up for it. We had a superb stay and look forward to our next visit, maybe on the 1st floor. THANK YOU AND ALL WHO MADE IT  [... read more] POSSIBLE.

Great Resort

This was our 3rd year visiting The Mojito . The staff are great here and have kept us coming back . However , this year the Buffett was lacking in the server area . Also staff has been cut in the lobby bar , we always tip but most of the time we had to line up at the bar. Not the servers fault , only had one on for a full packed lobby !

A place to visit that makes you want to return

trip was amazing staff very nice food great weather great beach beautiful the staff made my trip they were their to please. would recommend to everyone great for kids and a adult pool to get away from kids .room was great big king size bed maid came same time every day bar fridge stocked every day need extra water or beer they would be pleased to help

Iberostar Mojito Cayo Coco

11 of us stayed at the Iberostar Mojito from March 31 - April 7, 2019 Our stay was pleasant. Still in my head the breathtaking white sand beach view and friendly, Happy Cuban staff at the resort. Most of all the best testy drink Mojito :) Hurricane destroyed a lot but Cuban people built up so fast and beautifully. This resort is good for who has a younger children and accompanied elderly person because everything's close by in very short walking distance. I had a wonderful vacation and d [... read more]efinitely going back there soon ;) Inga Toronto, On

Wonderful Staff and Great Beach

I have been to many, many resorts in the Caribbean and to Cuba 5 times. The food was not as repetitive at this Cuban resort and every night a different featured meat or poultry, fish at the Buffet. For example they had a turkey, roast beef, salmon and pork loin on the 4 nights we attended. In addition made to order pasta and grilled meats. The food at this resort was not as bland as most in Cuba. One complaint I had was the breakfast pastries and bread were not always fresh and not a big va [... read more]riety. I would also liked to have seen more outdoor BBQs, only one the whole week. The bartender, cook and guy who cleaned at the Beach Snack Bar were fabulous. They went above and beyond to provide excellent service. The rooms are large and very clean. They are currently upgrading the rooms and for the price we paid for the vacation were a very good deal. The alcoholic drinks were okay but often were out of certain liqueurs and it was challenging getting sparkling water although certain bartenders always had it when we showed up at the swim up bar. They were fantastic bartenders and put up with a lot from some of the tourists. We tipped the staff at the resort well because they deserve it. I was really annoyed at people who never tipped. Really? If you can afford to go on vacation you can afford to tip. Quit being so cheap people the Cubans go above and beyond to please you! Iberostar needs to upgrade the swim up bar it is just too small. On the other hand the beach is outstanding and we went down daily. Always lots of chairs. All in all I would highly recommend this resort for value for the dollars we paid. We are seriously considering going back next year.

Awesome trip at the Iberostar Mojito!!

The Iberostar Mojito is just as beautiful as I remembered from my last trip in 2012. Everything was perfect! Our only issue was that we booked and paid for a superior room but were given a regular room. There really wasn't anything wrong with the regular room and would have stayed put, but we had paid $150 more for the upgraded room. After a day and half we got moved to the room we paid for. I have to mention that my friend left her rings in her safe when they changed rooms and the maid returne [... read more]d them to the front desk. We were very impressed with her honesty. ( I've had stuff stolen from a resort in Varadero before ) All the staff here are wonderful and so very friendly. I would definitely return!

Great resort!!!

No bad things to say about this resort. The food was pretty good...something for everyone...the rooms were very clean and comfortable. The beach was lovely with a lot of palapas. The adult pool had a self serve non alcoholic bar which was lovely. Nightly entertainment was wonderful.....lots of activities for the kids. The only negative was the Canadian dollar suffered big time..after the resort took its 5% cut our dollar came out with only 0.67 cents. We were treated very well at this resor [... read more]t...the people make it so easy to fall in love with Cuba!!

Amazing

I loved the Iberostar Mojito Hotel, we were there for a 2 week Vacation. The resort was very clean and the staff were super friendly, there were always activities to play, or you could just relax, I would recommend this Resort to everyone, we loved it.

Nice resort

First time in Cayo Coco and we enjoyed many different aspects of this trip. We did horse back riding in which they accommodated 8 of us which was in our group and that was slot of fun. Got nice pics on the beach with our horses! We did snorkeling which was a lot of fun. Alot of fish - was a good excursion! Great entertainment ! Good food and service!! Beautiful beach- amazing !! Would go back. Would recommend this to friends and family.

Amazing Beach & Ocean

We were a group of 8 travelling during March Break which consisted of 2 adults and 8 teens. They put us in 3 rooms next door to each other which was appreciated. We had an amazing time. The most amazing beach and sand. The hotel was very clean and our room was spacious. Only downside were the European guests. They were pushy and rude and will steal your reserved lounge chairs.

Absolutely!....The perfect vacation!

The Iberostar Mojito is stellar!! This is a beautiful resort with clean, comfortable rooms, good food, lovely paths for travellers to find their way to any one of their shaded 4 swimming pools, all of which are surrounded by beautiful landscaping. Their hardworking staff are sweet, kind and always have a smile to share whether they are housekeepers, bartenders, servers, landscapers, etc. The beach is stunning! Beautiful sunrises, lazy afternoons, with a great seafood restaurant just a shor [... read more]t walk down the beach. A great vacation for the books at a reasonble price.

Awsome place to vacation

Everything about this place was excellent. Food was decent. ... resourt was well laid out...service was good ..... place was very clean... beach is a world class 5 star beach. Close too airport.. had the best week ever in Cuba. I highly recommend this resourt