Memories Paradiso

The grounds, entertainment, pool and beach all amazing. Rooms were always clean and serviced. Cuban La carte restaurant was very good. Buffet was simple but lots of food and always found something we liked.

Amazing beaches and staff

The beach was white fine sand and correl and so beautiful. The beach is better than Veradero. We had some issues with the rooms, but they were dealt with by such caring staff. If you go, find a porter named Liban, he will make your trip the best.

Overall great experience

Clean pool well kept, lacking balls to play with and chairs at times, clean beach, lacking lawn chairs at times, room cleaned daily. Everything you could possibly want for a cheap sunny vaction. Bar service ran on Cuban time at times. Friendly staff. 24 hr pizza :) wooohooooo

Very good resort, amazing Cuba holidays!

This resort is made of 3 connecting resorts that you can visit & has a replica of Spanish village with great shops & vendors. The grounds are very well taken care of. Rooms are clean & food is ok for Cuban standards, you can always find something to eat. The only downside is long lineups & alot of people smoking everywhere, they need to have designated smoking locations. If they had more staff working, preparing the food, would be better. Staff are friendly and service is amazing, especially in  [... read more]A la Carte restaurants. We liked Meditrainian & Emporium the best! Didn't get to Italian though. We would definitely be back to this amazing resort. Short walk to the most amazing beach in Cuba!

Non revenir

Ce hôtel n'est pas conforme. Les réparations de la chambre ne sont jamais réparées, même à 2 semaines. La douche fait une inondation, presque, et la télévision a brûlé. Les animateurs sont mauvais et ils n'ont pas du tout.

Memories paraiso

very good resort stay in my memorie and to my friend radmila. we have plan to go again very big room with balcony food very perfect the best close to the beach white send snack bar open all night with burger. we saw a lot hungry cat and we feed them every day overall was perfect wit good weather

Amazing

This resort is like my second home everything was wonderful .The staff is amazing loved my stay at memories parizio always do and will continue to go back again and again the beach is beautiful .The food and entertainment staff are wonderful .Yanny is a server in front lobby she is amazing such a great worker and freind I look forward to seeing.

Nice Grounds

Nice grounds well kept by gardeners. Hotel rooms in need of minor maintenance. Need more vegan and vegetarian options for food. The rooms did not have enough blankets and our bar fridge did not work and took 4 days to be addressed. The shower head leaked and the AC only had 1 setting, freezing or hot.

Memories Paraiso 

Hi. I am definitely disappointed We are came on Friday, on the next day 300 Russians came! drinks & food was not enough for everybody, in the room (fridge) gave only 1 beer (we are 2 adults, what we suppose to do? One is drinking & the other is looking???). And towels.... they gave us 1 for 3 persons. No activity at all. The good thing is ocean!!! Beach was clean. By the way, room was clean as well.

Very disappointing

We visited the resort Nov 21-28/19. This was our second stay. The first was 7 years ago and at that time the resort was amazing so we decided to go again. It was bad from the start this time. An over eager trolley driver rushed us into a room which had not yet been properly cleaned. We found only one beach towel and tried unsuccessfully for the next 4 days to get the second one in order to avoid being charged for it at check out. We left towels on the floor in front of the sink to soak up w [... read more]ater from a leak in the sink. When we mentioned the leak to our travel rep he immediately promised to help us get our room room changed and told us we would be in a new room that evening. When we went to the desk to complete the room change, the woman working did absolutely nothing to assist us, not even checking to verify our claims. The next day when we explained this to the travel rep, he went straight to the customer service manager and arrangements were made through her to definitely get it done that night. We were upgraded from our standard room to a larger room with a balcony-it was very nice room-without a leaky sink and we finally got the second beach towel. But the customer service manager had promised us a special dinner at one of the a la carts on our last night. We arrived for this dinner at the agreed time, expecting something special to make up for the inconvenience we tolerated. But instead no one knew anything about the supposed arrangements made by the customer service manager. It seems this department is very poor in communication-a team is only as good as their leader. Over all, this trip was disappointing. We had arrived with high expectations based on a previous visit only to come away feeling that this once 5 star resort, now claiming to be a 4 star should actually be listed as a 2 1/2 or maybe 3 star resort.

Stay elsewhere.

Good: weather, beach, service and price. Bad: had to change room because of ants in bed, balcony and hotel lobby smell like sewage. Ugly: today is the 4th day my friend and I have to stay near by a toilet, uncooked seafood:-(

OK resort

Need a bit of the investment to deserve those stars . I have bin every where to Cuba for last 25 years min three time per year , every year getting more and more poor and poorer . Santa Maria is one of the best you can get in Cuba . People/staff are nice and polite , love them , trying to work with what they got . I well be back for sure meany more times !!!!!!!!!!!!!!!

Grand Memories! Incredible time

This resort is great if you are looking for a calm but fun week to let loose and make great new friends! we were scheduled for the neighbouring resort paradiso however got relocated to grand memories! It was a blessing in disguise as we got to meet so many incredible people, the service was fantastic and the food was delightful as well! This was my first trip to Cuba and I can say it definitely will not be my last!!!

Memories Paraíso closed for summer

We were told the resort was closed so we were upgraded to Gran Memories. Customer Service was lacking, at times rude. Beach was beautiful! Pizza was very good at the pizza hut. Pool area smelled of raw sewage and room had a musty smell. Many safety issues, e.g. missing floor tiles, wet tiles on landings, chunks of concrete missing on walk ways, lack of evening lighting. Will not go back to Cuba, will spend the extra money and go to Mexico happily.

Not the best resort I ever went to in Cuba. I much prefered Cayo Coco...

The hotel and grounds are well maintained. The buffet is adequate, and sometimes pretty damn good when the hotel managers are on the premises. That being said, it is a long ride, almost two hours from the Santa-Clara Airport, being pick up 5 hours before flight time. The one thing that made our trip less enjoyable was the freakin mosquitoes. they call them ''no see em''. You do not see them, they are smaller than fruit flies, they sting you and three four minutes later you start itching like cra [... read more]sy. My first experience with them was when I was sitting at an outdoor terrace for about 5 minutes. Five minutes later I started to itch, I had over 50 bites all over my exposed feets. It was so bad that my feet swole up and I had to go to take a taxi to the Clinic (10 cpesos). I received an injection of benadril and cortizone. This little adventure ruined about three days of my trip. I think that it would have been nice to have a warning about this situation prior to departure. I would have bought some deep wood Off. There are three pools on the premises, none of which are deeper than 3 feet deep! my out of ground swimming pool is deeper...

Excellent Resort, beach & service

We’ve used Travel Agency - Tripcentral - agent Monika Monist to book our holiday in Cayo Santa Maria - Cuba from 26 March ‘till 9 April 2019. Tour by plane and bus was very well organized. The Memories Paraiso hotel we stayed was clean and comfortable with Ocean and beach view. The location was great ( close to restaurants buffet and beach). Staff was friendly especially young manager Ignacio Maceiras.The free pop, beer and water were great perks. Food healthy and tasty. We had a fantasti [... read more]c time! Thank you Monika.

Very nice resort

The grounds are beautifull. The beach is amaizing.food was good. I missed the snack bar and the breakfast buffet at the beach ( next to the pool). Room was good and the maid DID an excelent job . The pool area is beautifull. IT needs working outside showers. A Great vacation.

Dirty, bad food, overpriced and not as advertised.

There were issues with our vacation package surrounding the airline and the resort. We Travelled March 18-25 2019. The staff with Sunwing are polite and friendly but the aircraft was absolutely filthy. Our flight down was the first flight of the day and the bathrooms had no soap, overflowing garbage containers and urine on the seat, walls and floor of the bathroom. The flight back was no better where all of the same issues were present but there was also blood and feces in the bathroom. The [... read more] aircraft is obviously not properly turned around for these flights. The resort booked us into a dirty room. We had to ask 4 times and it took 9 hours for them to come and clean the room. There was urine on the toilet and floor, dirty towels in the tub and body fluids of some kind on the bedding. We feel like the first day was a loss because of so much time spent trying to hunt down and convince someone we needed a clean room. We couldn't unwind, have a shower or get comfortable until the room and bathroom was sorted out. Water is only stocked in the fridge on a random days. We had to ask the reluctant bartenders to fill our portable containers brought from home to drink. The public bathrooms at the resort were unacceptable. If the weren’t locked completely- there was feces on the toilets, floors and walls, no toilet paper, many without toilet seats and sinks without running water. The result is that we spent a lot of our time walking back to our hotel room (not an ocean view as requested) to use the toilet. The food was barely a passing grade. The buffet was filthy. There were spills behind the grill stations, dirty plates and cutlery that weren’t cleaned up the entire week we were there. The grills were dirty and plates and glassware were often greasy, used or had finger prints on them. (This is a food Safety Concern) The selection was minimal with the buffet offering the exact same food every day. No accompaniments like sauces, dressings, jams etc to put on meats or breads. The Restaurants were a step up but only two restaurants were included in the price. Better food cost more money. The best place for food was the Pizza place but wait times were easily over an hour for one pizza. Snack bar only offered hot dogs, hamburgers or pork, but not all at the same time. Pork one day, not available the next for example. Things were not as advertised. Specifically the VIP Lounge in the airport for our departing flight. We were told that there was wifi, open bar, a place to go outside and snacks including pizza and fruit. Wifi had to be purchased, you were not allowed to go outside, there was no fruit for snacks (we are gluten intolerant).The bar was open but the room was completely oversold and understaffed. (One bartender, and one cook for 70+ people) This meant you were lucky to get once drink at the bar and some people didn’t even have a chair to sit in. The VIP felt like a definite rip off. For all of this I found the price to be very expensive. We spent most of our time walking to bathrooms or waiting in lines to pay for upgraded service that should have been included. We met a couple from Ontario who paid less than $1000 each and their kids were free. We paid over $1400 each and our kids weren’t free so we had to leave them at home. Truly we felt ripped off with a dirty room, dirty bathrooms, poor food, having to pay for upgraded service and knowing that other people were on the same package for almost $500 less per person. We will not be choosing Sunwing or Memories paraiso again in the future unless we can be persuaded otherwise.

Not really happy

My wife was at this resort 5 years ago and said it was her favourite. This is why I booked it. I’ve never been to a resort before. We had no idea that the resort had been divided into 3 separate resorts. Our air conditioner was flooding out our area for the bathroom. We reported it the first day we were there. Maintenance arrived 3 days later. The food was horrible. It was the same menu everyday. My wife and I are hoping to go on another trip in April and another in November. Unfortunately I w [... read more]on’t be returning to Cayo Santa Maria again. It was way below standards. I heard a lot of good things about this resort. I was told the food was great but unfortunately the was the furthest thing from the truth. The day we were leaving we checked out of our rooms at 12. Put our luggage in the front storage and waited in the lobby for the bus to pick us up at 3pm. At 3pm our bus wasn’t there. At this point a notice was posted that our flight was delayed for 3 hours. So we sat in the lobby until 6 pm. At this point a Sunwing rep arrived at 615pm and told us our flight was again delayed another hour and a half. When we asked why he said he had no idea all he said was “it’s a airline issue ask them” he is with Sunwing is he not part of our airline? The bus picked us up at 740 pm. We sat in the lobby for over 7 and a half hours. We finally got to the airport and when we got on the plane the pilot said “sorry for the delay but we had to go to Montreal and back as this flight was double booked. It was a really bad way to spend my last day of holidays sitting in the lobby. Not to mention I had a ride home booked. I changed that at 3 pm then again at 6. All in all I enjoyed the pool the entertainment and the ocean. I’m looking to book a trip in April but not sure if I will use Sunwing again. I’d really like to hear back from someone on this Thank you Steven beacock

Would not return

To start on a positive note, the beach was amazing. But that was about it. Food from the buffet was not that good, if you could even get to some. It was empty half the time. Some staff was super friendly, others not so much. So if you meet someone who serves you well go back to them. Alot of the staff speaks no English, so communication was not possible for us. Staff at the bar at the beach kept bugging us to get them plates of food for lunch, and when we didn't, they gave us poor service and se [... read more]rved us last. Staff bugged us for gifts. Some days room service didn't even show up to our room. Whole resort is definitely in need of repair, lots of things not working. Such as toilets, sinks, wash stations, tv, broken railings, missing tiles exposing sharp edges, no lights working on pathways at night. Also throughout the resort good luck finding a toilet with a toilet seat other then in your room. Some of the buildings are not open (patio doors to rooms open and you can see they are filled with mattress and other furniture). Well we were there they were throwing garbage off the roof onto the ground which was really loud, annoying and dirty. You literally had to watch where you were walking to not have stuff thrown on you. (Air conditioning units, chairs, cement bricks, bags of garbage). Over all a pretty run down location. As for entertainment they did have something every night for dancing. They also had a few things planned for kids. We didn't participate much with any of that but it seemed good. We spent our time all at the beach which made it ok. All in all I would not go back to this resort and I wouldn't recommend it to anyone I know. As for the actual booking of the trip, my experience was great with trip central. Everything on that end went smooth from booking, to airports, to the plane and bus rides. It was great.