Great staff

Had a great time, the staff was amazing, knowledgable and helpful. special kudos to Ignazia at the front desk. The buffet could have offered more vegetarian choices besides salads, potatoes, rice and beans. the grounds were kept spotless as was the pool area and beach. The servers were all so pleasant and attentive.

Excellent resort

Let's see where to begin. Check in was good. They explained everything and even got us into one of the a la carte's for dinner that night. Room huge and beautiful. Everything designed with comfort in mind. Tried to make reservations in the a la carte's, most nights were booked but we were still able to get into all four. Excellent meals. Resort in a good area for going into to town by cab. Buffet on the Hacienda adults only side for breakfast was good. Do wish it had been open for dinner al [... read more]so. Poolside restaurant meals were great. Service was top notch especially by waiter our Franciscoi. The only thing that was lacking were the amount of chairs everywhere. Poolside lounge chairs were taken by 8 am with towels if though there were signs on them that you could not reserve them. Had a excellent time. Would we return yes, in a heart beat.

Another sucessful trip to Puerto Vallarta

Just a short note to say we had a great time at the Hilton Puerto Vallarta. Yes, there were a few things that could be better (like most places) such as having a ping pong table and the drinks were a little light on alcohol content BUT these are small things. The Staff are this resorts biggest assets along with the food, nothing was too much trouble, service was great and the restaurants were great. We like Puerto Vallarta as a place to holiday in, we enjoy walking the historic streets of the to [... read more]wn and exploring all the nooks and crannies it presents. Getting around on public transport is great and this hotel is well located for taking part in our favorite holiday activities.

Excellent Resort

The staff and management team were a credit to the Hilton name. The resort is beautiful and the food was excellent. All of our needs were anticipated and the service was excellent. We enjoyed the Mexican(3 times) and the French (twice) and the beach partly. This was personal choice. The drinks were properly made and the pool staff at the hacienda and the roof top bar were excellent. Bravo to the team and thanks to the management staff for allowing staffing levels sufficient to deal with the c [... read more]rowds. The team worked to exhaustion with a smile.

Disappointing

Although the building and facilities are quite modern and lovely the food and services left much to be desired. For the most part the staff were quite good with the exception of a few servers who had unhappy demeanours. The drinks were unfortunately rather slim on the alcohol and the patio furniture was often broken. The resort had very few beach umbrellas which meant that folks were getting up at 6 am to try to reserve shaded areas. We observed a few tense altercations over "reserved" lounge ch [... read more]airs. We loved the view but would not return.

Expected more from a Hilton

The reviews were mixed for this resort and we should have believed them. This resort is not a 4.5 star but more like a 3. First room faced a wall and had no safe. We requested a room change and got one the next day. In the meantime they brought up a safe. Second room was more pleasant and had a safe. The ceiling fan though, had a mind of its own. Initially there was no remote to operate it (and no wall switch), they brought a remote but in the middle of the night it would either turn on o [... read more]n its own and run extremely fast or if on, it would speed up to what seemed beyond the fastest speed. Housekeeping was hit or miss. We had to call 4 days/10 to get the room cleaned and finally reported it to the front desk. Toiletries were not replaced regularly, had to ask for body lotion more than once. Now the restaurants, buffet was extremely skimpy. The smallest I’ve ever seen at a resort. It lacked variety, was repetitive and for a vegetarian very difficult to get good healthy food. Freshly fried fish was only done twice in 10 days. They frequently served a rolled up fish, presented with different buttery or creamy sauces most days. I couldn’t help wonder where this fish came from as I’d never seen it before in Mexico when fresh fish is abundant. I was eating the retried beans and poached eggs until I tasted pork fat. Beach chairs required an early morning jaunt to save chairs. If you weren’t out by 8 am finding shade was difficult. Entertainment was a musical duo a twice a week. Font desk did not change American or Canadian money. Staff there was so so, not overly friendly. Same with the waiters. The nicest people were the housekeeping and grounds staff. Finally I’ll end on something positive. Location is close to airport.

Very clean and not too big

resort was just the right size. very clean .the only problem was the vendors were in your space the whole time on the beach. the staff were very friendly and very good in all aspects of our stay from the bar tenders to the room service to the front desk. very impressive. all in all i had a very good vacation

Nice resort.

Nice quiet location on the beach, closed to marine and city center. The building's design is modern and comfortable. The property inside and outside of hotel keeps clean. Our room cleaned daily with no complains about. The meal is good. The staff polite and tried them best.

Hilton Puerto Vallarta

The hotel itself was not as nice as we thought a Hilton Hotel would be. The meals were lacking and uninteresting. The hotel staff were very professional in all areas wait staff front desk maids the bartenders were friendly. It would have been nice to have a swim up bar.

Great Value!!

We stayed Feb 5-12th, 2017. The hotel rooms offer the standard amenities, along with comfy beds. The pools are warm, yet refreshing. The option of the adult only pool allows for quiet time; when needed. We enjoyed all our meals and although the buffets were not huge; they did provide an ample offering of fruits, vegetables, mexican and a minimum of three meat choices excluding fish. This resort had the largest selection of fresh fruit we have ever had. In addition to the usual cantaloupe, honeyd [... read more]ew and pineapple...there was strawberries, raspberries, blackberries, blueberries, nectarines and peaches at every meal. It was delicious to be offered the medley of fruits. We have stayed at over 10 resorts in Mexico without this type of selection. This resort is close to the new Isla Mall and within walking distance to many great restaurants if you wish to eat off the resort. We would stay here again due to the location.

Excellent resort

This resort was very clean and the grounds were kept nice and comfortable. The workers seemed like they enjoyed working there. There is some construction going on to improve the decking and the floor of the restaurant by the beach but they worked around it as to not interfer too much with the guests.

Excellent vacation

Recently returned from Hilton P.V. Great location....walk out to the street and put your hand up when a bus comes by, hop in for 7 pesos. This resort is small, but has everything necessary to have a great vacation. The food and drinks were excellent. Service second to none! Beds, bedding, pillows were lovely.

Great Experience!

We had a fabulous time! The staff were incredibly helpful, kind, and energetic. The room was clean and comfortable with a great view. The buffet was excellent and featured a different theme each night.

Good resort

The service was amazing, the beach was good, food was so so!! Love the location between the Malecon and the airport, ocean grill and Le Cliffe was amazing food and next to a beautiful beach, weather was perfect every day

Very Small

Didn't enjoy not having a chair at the pool. Played the towel game in the morning and when I came back from breakfast someone had taken our towel and personal belongings off and took the chairs, right in front of the security guard. The buffet was the smallest and worst I have ever experienced in 25 years of going to Mexico. The front desk told you whatever came to their minds depending on their moods. so had to go back several times to find the truth about several matters. They wanted to take o [... read more]ur bracelets off at noon when we had to check out even though we were not being picked up until 6PM. Then rooms need some TLC as maintenance is not a priority. Not going back. Only redeeming feature was the a la cartes, they were good.

Met our needs

Modern and attractive hotel. The room was spacious and comfortable. The food was hit and miss as was the service. The Brazilian restaurant, Fogo, was very good as was the French restaurant. The Mexican restaurant was okay. There was no nightly entertainment and this was a complaint among several other guests as well. The beach was nice but there were some rocky sand parts that were hard to walk on. We really enjoyed the adults only rooftop lounge where we spent most of our time.

Ok resort, not what I expected

Very small, fight for a chair at the pool. Maintenance of the rooms could use some looking into. Not the level you would expect from a Hilton. A la carte restaurants were a redeeming feature, thankfully you could go to one every night. Supper was the worst meal at the buffet which was very small and average at best.

Beautiful resort

Overall, the resort was great! It is quite new and modern, with great amenities. There are two connected pools at beach level, with ample seating around the pool, and lots of beach front chairs. The beach itself was very beautiful- we had perfect, sunny weather every day, and the ocean was warm and very swim-able. There were lots of beach vendors, but they weren't too pushy, and weren't any worse than anywhere else in Puerto Vallarta. The adults-only pool and rooftop bar were fantastic; a great [... read more] place to enjoy the sunset with a beer in hand, and good spot to meet other people. The service was quite good- everyone working at the resort is very friendly, and will go out of their way to make sure you have a great trip. Make sure you tip, as everyone working here deserves it very much for their hard work. The biggest disappointment for me was the food. It was very North American, and frankly quite bland, especially at te buffet. It was a lot of cold cuts, salad bar, instant mashed potatoes, pasta and meats in gravy type of meals. It would have been awesome to have more authentic local food options, and I was also quite surprised at the lack of seafood. I've stayed at other resorts in Puerto Vallarta which weren't as nice as the Hilton, but I found the food at the other resorts to be far superior. The resort restaurants were slightly better than the buffet, but still nothing great. We definitely enjoyed the best meals of our trip in town... Which conveniently is a short bus or taxi ride from the resort. If it wasn't for the food, I'd give the Hilton 5 stars. Overall, it was a really great trip and a beautiful resort.

Wow, The Best Ever

Arrived for a two week stay on Marh 27th from Canada and was gracefully greeted by the front desk staff, all very helpful, friendly and polite. Concierge escorted us with our luggage to our room after a very quick check in. He was exteremly helpful showing us how the a/c worked and offered his services. We pointed out to him that the recepticle and switch plates were off and he said he would let maintenance know; obviously room was freshly painted. To our surprise they were put on the next morni [... read more]ng. Room was very clean with plently of towels, king sized bed was very comfortable. Bathroom was a bit open concept, but was OK with us. The toilet area was a bit cramped as it was seperate with a glass door which actually touched my knees. Room was cleaned to an exceptional standard daily with nothing overlooked. Our room view was not the greatest but I wasn't there to be in the room other than sleep/shower etc. We came back to our room one evening to find the fan on, mystery, a few days later fan off, mystery. Could nevery figure out how to turn it on. Last night we were there it was very hot in the room, a/c didnèt seem to be working great so by midnight called the front desk and they said we should have a remote but no where to be found. Within 10-15 mins maintenance was at the door. Apparently the fan was broke and he said couldnèt fix it till next day but would hard wire it to stay on if it was OK with us, sure was. The Fogo (buffet) was great, I have never had buffet style food that was so good, always something new every day. The salad bar selection was always fresh and agood variety. Diningroom staff were all very attentive, friendly and accommodating especially Gabrielle (hope I got his name right). He very quickly learned what we liked and would immediately see we had what we needed; always smiling and friendly. We tried the Brazilian restaurant on two occassions and it was great, our waiter Manuel was fantastic making our evening so enjoyable. The food was really good and we chose to come back a second time. We never tried the other two resturants.The Fogo was good and I always found something that I enjoyed and the staff were great. The fast food place on the beach was just OK, think it could have offered a bit more variety; their bar/beach service was hit and miss. Depended on how was giving the biggest tip who got the service. The pools were nice but too warm, cooler would have been more refreshing. Our stay carried into Holy week so resort got very busy and included a ton of children so we opted to us the adult pool/sushi bar. Esmeralda and Manuel (the same Manuel from the Brazilian resturant) were the best; they made everyday that we were there unforgetable, never having to ask for a refill, they would always see we had a refill. The Hilton should be proud to have employees like these two, they make a vacation much more than what you would expect. Thanks guys for the wonderful time. The pool was a bit too warm as well but refreshing in the heat in the PV. Unfortunately my skin is very sensitive to chlorine so after 3-4 days using the pool I got a rash and had to spend some time in the salt water and on the beach. Sand on the beach is somewhat more coarse and darker than the Playa del Carmen area and the water was way rougher. Plenty of beach to walk though and without the seaweed and was always quite clean. Beach chairs were plentiful except during the first part of Holy week. Never had an issue getting a beach towel though. Overall this is the best AI I have stayed at and I have been traveling since 1999 and even stayed at a Sandals and found the service here much bettter.I would definately stay here again and do plan to do so and bring the family with us next year. One recomendation there is no clock anywhere in the lobby area, lots of people were always asking for the time, simple and cheap fix.

Different but Wonderful

Modern good size rooms, beautiful adjoining pools and a fantastic rooftop infinity pool make this a great place to stay. Though smaller than most all inclusive resorts, the excellent service surely made up for it. Friendly efficient bellboy service, courteous front desk personnel, regular room cleaning and fridge restocking are all part of the package of this smaller resort. A smaller buffet offers Mexican and American far and yes you can get made to order eggs.. A great snack buffet overlooking [... read more] the ocean (great hamburgers) changes to a Brazilian a la carte. We were able to get reservations at the a la carte restaurants (French, Mexican, and Brazilian) each evening and could call the concierge from our room. Very little entertainment in the evenings but Mall and downtown Puerto Vallarta nearby. We really enjoyed our stay. Will return.