Horrible Experience

Rated as a 4 Star - struggle to see a 3 star- rooms outdated furniture soiled, tubs were falling apart and shower leaked regsrdless of how you held the nozzle had to move twice to find a decent room, which was still a push for 3 star Manager was no help- very disappointed tried to charge extra for a room that was still poor

Relaxing holiday

My room was nice with the door to the beach. The air conditioner did not cool my room enough, it was 26 degrees when set at 19. The food was the same every day. No guacamole at all which was disappointing. Also would be nice to be able to take food back to my room. The beach is mostly gone, sand washed away and now it’s rock. Pool was dirty. I have stayed there 3 times and this time was disappointing. Don’t think I will stay there again.

Grand Oasis Tulum

Hotel was clean. Beautiful area, but beach had alot of algae. Since this resort is a family resort, it was not the best for 3 single ladies travelling together. It announces dancing every night...at 11 pm sorry but no one there dancing. Buffet closed 2 nights during the week, so it caused long line ups for supper for the 3 restaurants. Staff were very accommodating to all requests. I do not recommend this hotel to anyone but families.

Little too quiet but beautiful spot

Far from airport. Was very quiétude during pour stay. Would have appreciate music and animation during the Day. Didn't Read Much before last minute booking. Good food. Loved the beach. Pictures let us think we would have access to the Sian Khan hôtel next door which wasn't the case... Little disappointed but well rested.

Very relaxing !!

This was our first time in Mexico and it was beautiful !The food was very good and lots of selection. My husband has a cane due to a recent knee replacement so our room was on the ground floor to make things easier for him. The ocean was warm and the sunrise was spectacular! I would be happy to recommend this resort.

Really Beautiful Resort

The resort is beautiful and well kept.Our room was clean and the beach was gorgeous. The only thing we felt was a let down was that they had really nice restaurants but they were under staffed so we didn't get the service that the restaurants should have had. This was our second time going and the first time the restaurants were great. It seemed like there had been some changes to them. The buffet was amazing though so we ate really well there almost the entire time, and sushi on the beach w [... read more]as so good. I also LOVED that there was a great cafe on site to get a really good coffee/latte whenever. Overall we love this resort.

I’ve been worse..

If you have kids and want to be in bed by 9pm, it’s perfect. There was no music except at one location and it was awful hipster electronica. There was not a lobby bar, in fact there were no bars... well one, it was a swim up bar and it closed at 5pm. Staff were ok.. like not mean but certainly not friendly. I don’t ever complain and I’m not even complaint now, I just want people to have visibility to what it really is. Rooms were clean and nice, the atmosphere just wasn’t for our family.

Family Friendly Resort

Rooms were very clean and maintained daily. The pool for the kids was great for our 1 year old and our 3 year old. They had activities for the kids daily and shows every evening. The food was amazing. Very tasty and lots to go around. They seemed to be slightly understaffed but all the staff were very friendly and willing to help at any time. The showers were steaming hot but still hot enough. The beach had a lot of seaweed when we went but the hotel tried their very best to maintain it. Ov [... read more]erall the hotel was amazing, everything was close, no long walks to any particular area, friendly, well organized, great for families, and we would recommend it to anyone looking for a place in Mexico.

Sweeeeet!!!

This place is truly a hidden gem. I have to admit we were upgraded to the Adult only Sian side of the resort and it was SOOOOO beautiful. We were on the first floor and had a walk out to the pool area for the adults only and it was a private oasis. I am happy that we were up graded as I don't know if would want to be on the other side. Many children and I would not like the idea of having to wait in line for the buffet. If you go PLEASE PLEASE PLEASE go to the Oyster restaurant and say hell [... read more]o to Victor. He is an incredible gent and make sure to order the surf and turf. The steak was incredible!!! We ended up going there 4 nights out of our 7. Overall this place is sooooooo beautiful. The rooms were clean, and the bed very comfortable. You are doing something right here Grand Oasis Tulum! We were 3 woman that went to relax and we did just that!!! Traveled April 2nd to April 9th.

Just perfect!

Perfect resort for families and also for adults at the adjacent resort Sian Kaan. Small resort with only a few steps from the restaurants, pools and the beach. The staff, entertainers and the service provided was outstanding and so was the variety of food available. The beach and the location is also perfect because of the proximity to a host of different attractions. We will be back and highly recommend this resort to everyone. PS: the agent at tripcentral was also very helpful and went ou [... read more]t if her way to ensure our needs were met.

Amazing Resort

The resort is amazing. We stayed at the Sian Kaan for the entire trip. The place is just a paradise, so calm, quite and beautiful. Food presentation is awesome, servers are very friendly but it would be better if they put more staff during the meal time so that it could be more efficient. The only shortfall is the beach area has too much sea weed and rocks, and if the staff can communicate in English. Otherwise, we have no complaints at all.

Absolutely amazing!!!

A fantastic smaller resort! Great large clean rooms, excellent for families with kids - kids zone with separate pool and activities! Shows were entertaining and food was delicious. Great bang for your buck - would happily go back!

Half decent hotel

The hotel amenities were fine. Hey were there, but not necessarily functional. They had a few bars there, but half the time there was no bartender. When there was a bartender, it would take a while for them to “get ready” to serve. You had to wait a long time for a simple drink. Basically, they need more staff present to serve and man the bars. We would frequently have to go from one end of the resort to the other end (from pool to the beach) just to get one drink. Coffee was only served i [... read more]n one bar, and there was always a line up at that bar. There was also a smell of stale water all around, like the dirty water (maybe sewer water). Wifi was paid ($45 US for 5 days), but only worked well at the indoor areas, not so well at the pool areas. The good: the kids pool is a great area. They could add some light ambiance music over speakers in parts of it though. The beach area was really nice and they offered free snorkeling gear at times. Not sure if thee was a catch to it since I didn’t use them. The nature surrounding the resort was beautiful and calming. Overall the experience was not bad, but I will be looking at a different place if I go back to Mexico.

Great Grand Oasis Tulum

I chose this place for relaxation base on the recommendation from a colleague of mine and today back to work I much appreciated her. I really could not see any point that I was not delighted or happy about. Above all the staff are great there; so friendly, tidy, sincere, caring and genuine. The room was classy, with the best view toward the sea. And every every thing there. Big congratulations to the management of Grand Oasis Tulum/ Sian Ka'an resort. Job done professionally. An [... read more]d I have already started recommending this resort to the colleagues and friends and posted photo in Facebook.

Bad

My fridge door was broken I ask them to fix it . They didn't fix it. I had to ask for water every day . No pool towel .we have to wait on line every time food . No free wifi that was very inconvenient. Just one buffet restaurant for lots of guests . Bad service in the restaurant , we have to ask for soda pop or water few times . I would never go there

Great family place

Lovely grounds, attentive and well organized kids club. Hotel needs to get a better system for cleaning seaweed. While seaweed itself is natural and unavoidable, leaving it plastic bags for several days is an eyesore to what would otherwise be just a naturally beautiful beach.

Very nice resort

Hotel itself was very nice and very clean with the acception of sewer smell in the bathroom of out room that would only be in the evening. The llocals and personelle that waited on us were very friendly. The only negative draw back was that we were not informed from Susan Snyder that arranged the reservation , she failed to inform on how far the hotel was from the airport. It took us a 2 hour drive.. had we known beforehand how far out distance i wouldn’t have booked this hotel. Not mu [... read more]ch night life. Only 1 show a night. And everywhere we went we felt obligated to tip because the personelle would ask for tips. The beach was nice but had too much smelly seaweed all along the shore . It was not pleasant to look at everyday and smell. The last day we were there they passed a tractor collecting all the seaweed. This should have been done when people were not on the beach. Not much room to walk on the beach or grounds.

Wow too much

this resort was awesome,from our arrival late Friday night the service was great the staff friendly the food was amazing.Thank you Mexico thank you Grand Oasis Tulum we will visit again likely in Feb/Mar 2020.

Very good, family friendly cozy hotel

The hotel is very family friendly, lots to do for young children, if you are looking for a party hotel this is not it but if you are looking for relaxing and peace this is the place to go. The stuff is very friendly and the food is amazing, lots of variety and high quality foods. The beach is beautifil unfortunately during our stay there was a lot of see weeds, of course it only happens sometimes.

Perfect for families

Every staff person was wonderfully friendly and hard-working. Our room was spotless and the grounds were exceedingly well kept. The buffet restaurants and others all offered an abundance of delicious Mexican and alternative food. We found the beach a little tough on the feet (traveling with an infant) so we spent most of our swimming time at the pools, which have many activities and great infrastructure for children.