Almost on the highway, very noisy

Main problem is the location. It is 20 meters from the main highway of Los Cabos and in half of the room the noise from the highway will prevent you to sleep, literally. The first room we had had some mildew everywhere around the bath, the second one had its door in the highway so too noisy. The third room was OK and quiet but we had to fight with hotel first and then with Sunwing. We asked to be relocated in another resort and they refuse stating that we would have a penalty equivalent to three [... read more] nights, very unpleasant experience. If I exclude this major problem the staff of the hotel is very professional and accommodating. This hotel is not a five star, do not go there.

Not very good and many inconsistencies!

I stayed at Krystal Grand with my boyfriend in February of 2018, and from the minute we arrived it was a disaster! We booked a deluxe ocean view which we did not receive as they were “100% booked and gave our room away”. We were given a time share room which was extremely dated and the sliding door did not lock, which was an issue as we were on the first floor. We moved rooms the next day but were given a room in the residence building; the room was nice but not what we had booked. The serv [... read more]ice around the adult pool was good and the bartenders were fantastic! However food service was slow and three days in a row we did not get the pizza we ordered and one day we were told that they ran out of guacamole...it’s Mexico! How do you run out of guacamole? Anyway food at the buffets was awful and a very poor selection, and food at the restaurants was poor. The Risotto restaurant (Italian) was horrific! The service at Risotto was awful and we watched other couples get up and leave during their meal. We ate at Ayami, the Japanese restaurant three times as the service there was great and the food was good and consistent! Overall, I would never recommend this hotel, poor service, staff seems disgruntled, no info provided at check-in, you will not get what you paid for! The only positives here was the beach and weather and the grounds are clean.....stay somewhere else, we were very disappointed! If travel companies want to have satisfied customers then they will have no affiliation with this chain!

Great Resort!

Krystal Grand Los Cabos is located in San Jose Del Cabo and it was newly renovated in 2017 (was owned by Bel Air before). The place is very clean and it has the hotel and the resident buildings. We were given the room on the top floor in the resident building, it had the ocean view (beautiful sunrise in the morning). However, the resident building is located next to the main highway and for some people it may be too noise (traffic noise) at night (it was fine for us). Buffet was good (limited se [... read more]lections but good). A la Carte restaurants were awesome, we ate at the Mexican restaurant and Italian restaurant, twice at the Japanese place and rest of the days/nights were at the "Grill". Personally, I preferred the "Grill" better because it serves international food menu. Bars were great (go for the double or triple shots!!). Swimming pools and the beach were good, it was little cold to swim in the ocean in the morning, but you can play on the beach. You can take the blue bus to Cabo San Lucas (37 pesos each way) and get your ATV/Horseback ride/Zipline adventures in town (much cheaper than booking with the agent or the hotel unless you are willing to sign up for the timeshare thingy) or you can walk 10 minutes to the mega store, then take the local yellow/white bus to downtown San Jose Del Cabo (12 - 15 Pesos each way). Only thing this hotel needs to improve is the nightly entertainment (other than the karaoke at the main lobby bar, there were none), and I believe it will improve over time, after all, the hotel just completed its renovation. Overall, we had a great experience at the Krystal Grand Los Cabos.

Could be so much more :(

The "deluxe" rooms are really just 30 yr old timeshare units across the street from the resort or facing a back alley. We refused our first room which was across the street from the resort. Our second room had bare wires hanging out the ceiling, did not have a balcony, and the only windows looked opened to the walkway along all the rooms. Our 3rd room was a new room that over-looked the ocean. This was a very nice room. There is a lack of staff and training in the restaurants and mgmt needs  [... read more]to stick to the open/close schedules for these restaurants. Most or the restaurants do not take reservations, so you need to line up when it opens at night and hope that you can get a seating before 9:00pm. Also, we did have a reservation for the one restaurant that accepts them but found it to be closed for the night when we arrived. On the plus side, the grounds and new rooms are beautiful, and the pools and bars are great. The beach is nice, but the water is usually quite rough.

Disappointing stay.

Upon arrival, the desk hesitated for quite some time, and didn't seem aware that I was booked. I was put in a suite (unnecessary, since I was solo), in a building that was still under construction. During the daytime hours, there was constant loud drilling and hammering, which I could tolerate, at first, since I was outdoors during the day anyway. It eventually became unbearable. The wall unit A/C in the kitchen/living room leaked water all over the kitchen counter and floor. This was never  [... read more]repaired so I just shut it off. The A/C in the bedroom started clanging loudly in the middle of the night, which lasted for a minute or so, (long enough to startle me awake), and spat small bits of ice onto the floor. My second day there was no hot water for a shower. Technicians arrived and after several minutes I was told that in order to get hot water in the shower, I would first have to run the hot water in the kitchen. My third day, there was no water at all. This was resolved within the hour, but, still.... This new building is stupidly designed, with the bedroom windows fronting an outside public walkway, and all of it maybe 100 feet from a four-lane highway. I lost patience and was finally moved to another building with three days remaining in my trip. Even this room had noise problems: an intermittent thumping noise somewhere in the ceiling. I wore earplugs during my entire stay in order to be able to get some sleep. The food was mediocre at best. The restaurant service was annoying: almost every day at breakfast, at least, (at least!) three different people would ask me if I wanted coffee. Can't they assign specific people to specific tables? The pool area and the pool itself were annoying: the pool itself was no more than three feet deep; not conducive to any kind of 'swimming'; most of every day was devoted to loud and constant music blaring, and constant shouting from a 'social convenor' organizing and running various activities: trivia games, water aerobics, beach volleyball...pity people like me who only wanted some peace and quiet, to relax! (And the picture accompanying this review page is misleading: that is another pool, which, I discovered embarrassingly, is restricted to condo owners and long-term renters only.) I made my concerns known to some sort of manager, and on my last day, I returned to my room to find a letter of apology, an offer of an upgrade if I return, (which would only happen if I were offered a FREE stay), and...wait for it...a bowl of fruit. At least the weather was ideal.

Stunning accommodations!!

We stayed at the Bel Air fro Feb 19-26 2017. Our room was absolutely amazing!! The food was waaaay too good but I was happy I only put on 10 lbs!! Never hit the gym on site but walked for an hour a day on a truly georgous beach that was covered in gold! (Fools gold). Carlos the CS Mgr was a true professional and helped me to retrieve my camera charger while the bus patiently waited! I swear the maid came running with it and I realized that this place goes above and beyond!! Efrain who works at t [... read more]he welcome desk was such an interesting guy!! He lugs his personal telescope to the resort to let the guests view Jupiter and her moons with an abundance of knowledge on all the stars and their orbits. We never had to rush to get a lounger on the beach which is a first for us!! We never saw even a hint of cloud in the sky!! With no cloud cover it gets quite chilly at night!! There was a 20 degree temperature change from day to night. Although that's great for sleeping, we didn't pack right for the chilly nights. I think the best description for this resort is intimate! Everything is right there. The pool is practically on the beach. A few cons: Everything is closed by 10:30 pm. No night life. Checkout at noon and you lose your all inclusive privilege for the rest of you stay. We arrived at 8 pm on Sunday night and were told we would be charged for anything we ate after checkout. My wife was not having this and eventually we were given a chit that comped us. Basically we had lunch and a couple waters after checkout. Should be all inclusive until you leave!!! Our plane was leaving at 7:20. We stayed in 3324 which had an ocean view and sunrise view. Separate bedroom, full kitchen, 2 smart tv's and a balcony. Oh ya!! Almost forgot!! Whales!!!!!! Overall amazing vacation and highly recommended!!

Terrible resort

The Bel Air Hotel was sincerely below what we expected. The hotel was lacking food, hot water, and service. What made it worse was the attitude of staff that just did not care to help you out. This was our first vacation as a couple and we sincerely regret spending 1860 at this resort as it ruined our Christmas and our first experience of vacationing together. First night, dec 24 we had to line up at the restaurant as they were at capacity to be told the wait was 30 Minutes but if we paid 50 u [... read more]sd dollars then we could get service. We opted for burgers at the sushi bar. The water in the room was luke warm, when asked for a remote control for the air conditioning we were told they don't have any and When asked how they then it off, the response was "I am Not lazy I just get up and do it". The food at the buffet was poor and undercooked. They were lacking most of the dishes we would ask for. For example they would bring us a burger with no bun because they had ran out of buns. I love using trip central to book vacation but I would honestly say this is not a resort to be advertised on your website.