Beautiful

We decided to go to the Golden Tulip and are very happy we did. Don’t let the negative comments scare you from this resort. This is Cuba, we found something at the buffet that we could all enjoy, this includes our fussy grandson. The pools were fantastic and the beach is one of the best you will ever enjoy. Beautiful

Fabulous Resort

The beach is amazing! The staff are super friendly and helpful! The grounds and pools are kept very clean. No complaints with the food. Rooms kept very clean. Travelled with another family, so we had 4 kids ages 5, 10, 12 and 16...Fabulous time had by all!

Beauty and calm

The hotel was amazing. The personnel was polite, present for us at anytime of the day and welcoming. The site was really clean and the beach too. The beach was one of the most beautiful at Cuba, and we went 12 times. The room was spacious with working AC.

Bate's Motel

The hotel grounds and public area were beautiful and the beach was fantastic. But that's where it starts and stops!! When we arrived, it took more than an hour to get checked in as the lady was busy cleaning her fingernails with a pair of scissors....it was after 11 p.m.... we get to our room to discover that there are no towels, no toilet paper, no pillows, the balcony door didn't lock and we were on the main floor, the tv converter didn't work, and the air conditioning kept cutting in and out [... read more]. It took forever for hotel maintenance to come and fix the lock on the room so we could go to sleep. The bed was hard as a rock. The mosquitoes were a nightmare. The food was atrocious, and I found a long, grey hair in my fruit from the buffet. I made reservations at the Italian restaurant and when they opened the doors 20 minutes late they announced they had no Italian food, only chicken and salmon. I broke a glass in the foyer and the shards of glass stayed on the floor for almost 2 hours before they were cleaned up. All in all, the staff were very friendly, but I would not recommend this place nor will I ever go back to this hotel or this area.

Amazing resort.

Amazing beach!!! After all that's why we go to Cuba. So many chairs and Palm shades, drinks and food ❤, practically on the beach!! Pools and grounds are beautiful, clean, so are the rooms with mini bar fridge supplied daily!! What more can you ask for! We absolutely loved it :)

Golden tulip

The grounds were beautiful and beach was stunning! People were friendly. Food needs improvement. The beach towel station I have never seen opened the whole time we were there. Great children’s pool and daycare. Yes would go back.

Planning our return already!

The resort was excellent. The people who worked there were polite, courteous, helpful which made our stay even better. Only one complaint, fix the card readers on the room doors. We went through at least 5. Recommend this resort highly

Terrible Resort

We didn’t have any water for a few days and when we did there wasn’t any hot water. Multiple high value items stolen from rooms and was reported but staff didn’t seem to care. Rooms were locked at all times.

Amazing Resort

The Hotel was great and very clean. The grounds were very nice and well keep up. amazing staff and lots of food to choose from.The public area such as the pool and beach were great with very friendly staff.and i would refer this resort to many others..

Terrible resort would not recommend

This hotel is lovely on the outside in the common areas but lacks customer service and common amenities. When we got there it took almost an hour to get checked in as there was only one woman working. We were taken to our rooms.....what a disappointment!! The beds were hard as hell, there were no pillows, no towels, half a roll of toilet paper, the tv converter didn't work, the air conditioning kept cutting off, the balcony door didn't lock and we were on the ground floor, there was no lighti [... read more]ng in the hallways outside the rooms, and the fridge was empty and warm. I spoke with the manager the following day after waiting for her for over 4 hours and she was no help at all. She made excuses for every issue I raised and did nothing to rectify anything. Miguel at customer service, however, did everything he could to improve our comfort. The food here was atrocious!! No variety and poorly prepared. We made reservations at the Italian restaurant and when they finally opened 15 minutes late, we were advised that they had no Italian food, only salmon and chicken. Disappointed, we went down to the buffet. There I found a long, coarse grey hair in my food and when I brought it to the waiter's attention he took it from me, threw it on the floor and asked me if I wanted something else. To say we were bitterly disappointed is an understatement. I broke a glass in the lobby and the shards of glass remained there for more than 2 hours before someone came and cleaned it up. The flight down to Santa Maria aboard Sunwing was a nightmare too as only the 2 bathrooms at the back of the plane were working. This must have been the same plane I flew in to Mexico in February as that plane had the same issue with only the rear bathrooms functioning. This is my 3rd trip to Cuba and will be my last!!! Perhaps someone from tripcentral should actually go to this resort and check it out before promoting it. Terrible....couldn't wait to get home....never again!!!!

Ok

The grounds and beach were beautiful! Most of the staff was very welcoming and pleasant. We only had two issues. First, the front desk took forever to talk to someone. Our room key didn’t work while we were there, and one time I stood at the desk for over 30 minutes for a task that took 30 seconds to rectify, while my 8 month baby needed food that was locked in the room. Each time it didn’t work we had to walk from our building back to the lobby (a bit of a hike), then back to the buildin [... read more]g, only to find out the card didn’t work again.... then back to the lobby.... then back to the building. Only one of the front desk girls was pleasant and helpful. The others could have cared less. We repeated this probably once a day for a total of 4 days of our trip. Second was the food. Nothing made us sick, which was good. And we aren’t picky eaters by any means.... but the resort is full of guests who are. So they find a good item that everyone likes (like bacon at breakfast) and pile their plate high, leaving nothing for the rest of the guests coming after. And there isn’t enough to restock for the rest of the buffet. So my husband I learned really fast that for breakfast/lunch/dinner buffets if you don’t get there for opening, you get the scraps. A la cartes were very small portions, and rushed through (although mostly tasty). On the bus home there were people from other resorts praising the food selection, so if food is a big point for you then maybe this isn’t the best place. But it wasn’t bad food by any means... just not the fancy gourmet level that you’d expect at an all inclusive. But it’s better than most of the country eats, so it’s about perspective. BUT THE BEACHES! Get the ocean view if you can afford it... you won’t be disappointed. Everything was very clean and well kept. And the bar tenders and buffet staff were so friendly.

Golden Tulip Aquas Claras Resort

I loved the resort and everything about it . Of course the beautiful weather contributed to my 5 star assessment! The workers there were so nice. The pools and beach were amazing. You will have a good holiday there!

Not impressed

Beach was great . Towels were hard to get. Food was the worst I've found and this was my 4th trip to Cuba. Night for Italian restaurant had no Italian food. Blackflies left me with large welt, even though they sprayed. Manager was not much help. Our room was kept clean and tidy and the staff were great.

Worst resort

This was my 3rd time in Cuba in different areas of the island and the Golden tulip in cayo Santa Maria has to be my worst experience yet. The service, food and overall environment was not at all what I expected. The staff especially were rude. They ignored us or pretend not to be able to understand English. Upon arrival we were checking in but the hotel receptionist couldn't hear us because of the very loud music in the lobby. We later went to find something to eat at the 24 restaurant. Th [... read more]e staff were rude and didn't want to serve us. They gave us cold fries with nothing to put on them. As we were heading back to our room we came across 2 staff members being intimate at the side of the bar. We had no towels or toilet paper . The balcony did not lock and the hallways to the rest of our groups room had no hydro leaving them to walk back to their rooms in the dark. We complained the next morning to the hotel manager and she was more concerned about her staff making out during working hours. I travel atleast 2 times a year and this by far was the worst hotel I've stayed at. I would not recommend it to anyone.

Great experience!

We had a great week at the Golden Tulip. The beaches were breath taking and the staff were very friendly. Every day our room was cleaned the room service staff created a new towel animal which was a nice touch! We went to all three à la carte restaurants but preferred the buffets. They always had fish available to be freshly grilled for dinner and lunch. We never had to wait in line for the buffets and there was always a table available. There was always something to do. Great equipment  [... read more]for water sports. The gym was also very nice and air conditioned. The market was quite close and only about a 10-15 minute walk away. I would recommend this hotel and will come back!

Amazing Beach

We had a great trip. There were a few things that bothered us. For example, we were not able to exchange our beach towels. We got stuck with the same for the entire duration of our stay even after requesting for new ones twice. The food was not great. We were expecting that A la carte meals would be better but it wasn't the case. One of us, got served with something that looked like a mouse in one of our plates (pictures were taken). The entertainment in the lobby would stop at 10pm after the s [... read more]how in the theater which was sad... It would have been nice to be able to keep the music going until at least midnight. Other than that, the servers were great and very nice to us. Our room was well kept. The resort itself needs a little TLC here and there but overall it was a great spot. The proximity to the beach was super. I would recommend this resort if there's improvement to the quality and variety of the food.

Amazing Beach

The best part of this resort is the beach and that is what I came for. The rooms were fine. The accommodated us giving one king bed and a double for my son in the same room. However I cockroach appeared on top of my counter top. This only happened to me in our group. The hotel premises was nicely decorated. The entertainment team are friendly and go out of there way to have you participate. Food stations are slow most of the time and very repetitive. Had to ask for towels and use them the same o [... read more]nes all week due to the laundry issues. Overall we had a great time as the company and beach compensated the minor things.

Another Great Stay!

My boyfriend and I stayed at the Golden Tulip for the second time now and LOVED it once again. The staff is awesome, the beach is amazing, the pools, yeah they are missing some tiles BIG DEAL.. this isn't a 5 star resort in Belize people! If they closed the pool to fix the tiles then people would complain the pool was closed.. lose lose situation here I read reviews about no towels, no plates, no french fries, no bread etc.. I have never had any issues with getting any of them. The food is m [... read more]ediocre, you're only there for a week and if you need to stuff your face with all of your normal favorites then stay home.. the only complaint I had was it could have been warmer. Free wifi for 7 hours, which is awesome.. I had a cracked toilet seat when we got to our room, so I went to the front desk and told them.. by the time we got back from the pool it was fixed less than 2 hours later. Night life is typical of Cuba.. loud and energetic.. When we were at the pool bar my boyfriend asked if he could have some Canadian Whiskey, and the bartender gladly went to the lobby bar to get a bottle and kept it there for the week for him. Sunset Catamaran was amazing , we did that for my birthday and the Lobster dinner was out of this world. My only real complaint worth mentioning is the rude French Canadians and the Europeans that need to travel in groups of 10 plus.. not saying all of them, but there were more than I could count on one hand that thought they were entitled to more than the rest of us. They would hog the food and had no manners whatsoever. One lady thought it would be ok to move our drinks and belongings to another table in the buffet so she and her 5 kids could sit at our table.. I came out and told her she could move or I would do it for her. Overall, I would go back here in a heartbeat..LOVE this resort, location and next time I will make sure I know some swear words in French before going :)

Nice place

The hotel is good and the pools and beaches are nice , room and service good also the staff are nice and friendly. The only thing I can say is a bit bad is the food Overall is a great place to stay and enjoy Cuba .

Paradise

The hotel is really nice with access to an absolutely stunning beach. The room was clean and comfortable. The staff were friendly. There were some inconsistencies with food/drink and no available beach towels during our stay - we had to reuse the same towels. The gorgeous ocean made up for all of it.