Decent resort

Amazing resort Biggest issue huge mosquito problem was bitten to death Also night entertainment extremely boring Food was amazing belong belief Rooms very very nice If itcwasnt for mosquito this would have been 10

A disappointment

Hotel needs updating, no air conditioning in restaurants with 40 degree temperatures. Air conditioned areas reserved for diamond club only. Their desserts were stale and often not replenished. All juices were watered down. Room service was pointless as it took over an hour to arrive at your room. Very disappointed with this Royalton location. The Royalton in Negril, Jamaica was much better.

Another great stay

This is our second stay at this hotel. We pre booked the same room as we had last year we liked it so much. Everything was even better this year. Service was amazing, the staff really go out of their way to please in every aspect ( butlers, bartenders, restaurant service and ground crews). Food was great so many options at every restaurant. Drinks were great and plenty full. The biggest plus was the improvements at the beach, last it it was really unusable because of the seaweed. However they ha [... read more]ve now put in barriers to block it from coming in - it was amazing how well they worked. No seaweed in sights.

Fantastic time

It was a very large resort and very well maintained. Staff was excellent and the food was in abundance. It was great that you didn't have to book to go eat in restaurants. The restaurant staff was very accommodating. The whole holidays was very relaxing and would recommend this resort to anyone. Wendy is a fantastic travel agent and knew exactly what we were looking for. Thank you again.

Large property but lots of wear and tear, and not so great service.

Ok, I'm just going to be honest. There were a few positive things, but mostly negatives. As other reviews have pointed out, it's just "meh". The pictures you see on their website are NOT what the reality is so just keep that in mind. Those pictures are from when the resort first opened and it's not like that anymore. Property/Room: To start, the resort is large, and the initial impression of the look and feel is beautiful! Huge and airy lobby, with a wonderful breeze. And despite it's size, m [... read more]ost of the attractions are located in the central building so you always know where to go. The rest of the resort is all rooms with a few pools dotted around the outskirts of the property. It's nice to walk along the different places but there's also construction going on in certain parts. They had to move all the entertainment to the lobby because the stage was being repaired, which was fine because the lobby was huge anyways. When you get over the initial glamour though and start to pay attention, you'll notice signs of wear and tear EVERYWHERE and it starts to take away from the whole "5-star" claim. Uneven tables/chairs at the restaurants, chipped plates, plaster flaking off the walls, the room phone and tv's don't work, the fixtures are loose, AC isn't cold, faucets are clogged, light bulbs need to be replaced, lamps just plain don't work, toilets are slow, sinks are chipped, showers have stains and gunk all around the corners, and that's honestly just a start! Everywhere you look you can tell that this property is in dire need of some TLC all around, and there's no way it can claim to be a luxury 5-star property any more. Room: we went with the Diamond Club Presidential Suite. It was alright. Despite being in the Diamond Club part of the resort, we still had the same issues as noted above. Our view was not great at all. Even though we paid for ocean view we got the mangrove view instead, which is just a bunch of trees and overlooks the staff entrance, so you can smell cigarette smoke and hear the loud food carts and chatter at all times of day and night. Food: Mediocre, as other reviews have pointed out. There were cockroaches in one of the buffet stations and that put a downer on the rest of the food safety for me. Buffet was sub par as most buffets are so that's not a knock against the resort, but the a la carte restaurants were just not great. The exception Agave and Hunter. Huge line ups for the a la carte as well, unless you were Diamond Club and made reservations in advance via your butler. Diamond Club: Honestly, the only part of this that was worth it was the fact that your butler could make reservations at the restaurants and therefore you didn't have to wait 30-60 mins at dinner time. Otherwise, there's nothing else that was special. There is a Diamond Club lounge, but it's just guest-services and a few snacks/drinks. That's it. You get two butlers that do morning and evening shifts, but they don't talk to each other, so you have to repeat yourself twice to get what you need. There was no diamond club agent when we got to the resort so we had to wait about 1.5 hours to check in. We went to celebrate an anniversary and I spoke to the butler before hand, but nothing was done until the last day after I reminded them again. Beach: No. Just no. Good soft sand and plenty of chairs, but the seaweed covers the entire beach and water. The workers did a good job of cleaning it, but man it came back every time with a vengeance! We went in late Feb, which is still "winter" in Mexico, so there shouldn't have been that much seaweed, but it was a warm winter all season so there was a lot. I didn't see a single person in the ocean for the entire week I was there. Pools: Good pools. As you'd expect from a 5-star resort. The kids pool was super fun! Service: Here was the biggest issue for me. I've been to 3-4 star resorts where the staff bent over backwards to make sure you were enjoying your stay. At this resort, the staff just didn't care. All my vacations for the last 10 years have been all-inclusive so I know what to expect, but the staff here were just uninterested in providing a level of care and attention to detail that's consistent with a 5-star resort. There were a few gems, but other than that, most staff couldn't be bothered. The overall attitude was poor. Despite getting my room mixed up, they were unwilling to help at all. And this is "Diamond Club". I heard from other travelers that their experience was even worse. Overall, you're paying a 5-star price, for a 4-star (at best) resort. We made the most of our trip and it was memorable for other reasons, but I generally try to find positives in everything. If you can get a cheap deal on this resort, then maybe you should think about it carefully. But there ARE actual 5-star resorts in the Riviera Maya that you should be looking at way more carefully if that's what you want for your vacation.

More of a hotel with pools

Was not impressed with this hotel. Too small for my liking. The rooms are getting run down needs to be updated. The food is okay if you can get into a restaurant. You can get into any restaurant if you pay for a bottle of wine or $150 US. Not enough loungers around the pool for their guests. So many birds

Fantastic stay

We had a fantastic time, hotel gave us a free upgrade to a rooftop terrace suit, the staff were friendly and helpful, they worked very hard to keep the place immaculate, the food was amazing with lots of choices The location from airport very close, the beach is fantastic, tge sargassum seaweed is beyond control of hotel but they try there best

Lots of Pools

Overall a nice resort, but I wouldn't go back. It has lots of pools scattered throughout, and very big with a nice boardwalk with gorgeous hammocks. Rooms are spacious too. They don't have a good restaurant system, entertainment is lacking for the size of the resort, and good luck finding anything to eat after 10 pm, unless you order the very limited options from room service. Most mornings it was hit and miss getting coffee poured at the buffet, but buffet food was good.

Great place. Great staff. No Vibe

Hi. My wife and 2 teens went to the resort miss August. The season left us without a beach, as there so much sea weed washed up on sore. Smelled really bad. But that is Mother Nature. Not the resort. The food was good (not great but good) staff tested you well and always willing to help. Very nice rooms. We did the diamond club. Which gave you a few perks. I don’t think I used any of them. My only real complaint was the lack of music in every single pool area. Which made for a blend of diffe [... read more]rent music the guest wanted to hear from their own speakers. There were Bose speakers all over the resort. But they opted not to play anything. Unless there was game or something. Music is a real part of the vibe. Plus it muffles the sound of everything else going on. For that reason alone. I do not think I will return.

Great resort for kids

We came here with a 18 month old and she loved it! The kids area was amazing, staff were nice. Only downside was the check-in process. Waited an hour to check in, and then was told it would take another hour for the room to be ready. After we finally got our room, there was no explanation of where anything was.. the beach is not the greatest, seaweed everywhere (maybe this is seasonal) but we never went into the ocean water.

Great resort

Everything was awesome! Great food, friendly staff, great service. Only issue was the seaweed on the beach. The pools were fantastic though and the bartenders were on point. The restaurants were all top notch.

Incredible resort/ stay

The resort was great from check in to check out. The service was second to none. The restaurants were all great and easy to get reservations. Pools and activities were all lots of fun. Grounds were well maintained with workers constantly working. I would definitely return to this resort. Only downfall was the beach, seaweed made it unusable - but that’s nature and completely out of control of the resort.

Acceptable resort.

Good location, close to the airport. Compact compound layout, easy to go from one place to another. Poor service at arrival. Tired staff, did not provide basic info about resort amenities. Butler service which was part of the package was not mentioned and not offered. Rooms were excellent, however location next to the kitchen and hvac cooling unit spoiled it. No information in the room regarding the resort, not even a map which is customary on other similar resorts. Food was excellent at the buf [... read more]fet, however pretty poor at the a la carte restaurants, with limited choice. All in all a mixture of excellent and poor experiences, which in turn makes it an overall fair experience. Resort has all ingredients to make it an excellent experience however, should the service be improved.

Well deserved vacation

2nd time at this resort. Wonderful staff and delicious food! Appreciated that restaurants opened earlier than at most other resorts and that masking policy was strictly enforced in all restaurants. Numerous pools, but we spent most of our time at the beach. Any negatives are so minor and not worth commenting on after the last 2 years we’ve experienced. It was a wonderful vacation!

Family Vacation

We had a family vacation with 6 adults and 6 kids between the ages of 8 and 1. The kids had a great time. The pools were wonderful and they enjoyed the hotdogs at poolside where the adults enjoyed the nachos and quesadillas. It is a large resort and there are not enough restaurants. Reservations were hard to come by and one restaurant we really wanted to go to was only open for lunch and at the opposite end of the resort from the kids pools. The food in the buffet was very good at every meal!

Lots of weddings

Just got back from the Royalton Cancun before our Insane Canadian Government passes new health requirements and demands everyone have this Experimental MRNA Gene therapy goop installed into their body for a flu that has over a 99.7 survival rate, while completely ignoring citizens with earned natural immunity that has 6 to 13 time the antibody immunity protection. Like I said insane. Seems to me Big Pharma and Big Tech have created a never ending alternate economy with forever boosters and n [... read more]ever ending tests in trade for your stolen freedom and liberty. A get rich quick scheme for sure. The Royalton staff were great, pools clean, food good. The Hunter restaurant is the best, Mexican not so good. Room was spacious and clean, had a nice 2 weeks.

Amazing resort

This resort is amazing. Great service, staff, food, and entertainment and vibe. It is also great for family. We had a great time and stay. This resort is amazing. Great service, staff, food, and entertainment and vibe. It is also great for family. We had a great time and stay.

Amazing resort

it was a great vacation for my first time in mexico. the resort was amazing, the staff very kind, friendly and helpful. thanks Ninfa for keeping our room always clean, Jose for your energy and all the staff for their help and hosptality. the only thing that we didn't like, is the beach, it as full of weeds so we did not enjoy swimming. it's a real all inclusive/ it deserve 5 star i recommand the place and for sure i will return there with my friends and family.

Expensive Lemon

Our holiday started with the first sour note an additional $1,100.00 to have a room with some view, instead of a room with the view of the swamp and the big & ugly utility building, and afternoons in the full blast of the sun. Most of the staff, including the buffet, with very little or no English. Every step required a tip, and , even after tipping you still won't get the service or drink you asked for. Food , at the very best, average. Meals repeating almost day after day. Fried chicken o [... read more]r fish with fries was always the best bet. Pork or beef.. forget about it, the soles of my shoes are tender. Entertainment : NADA !!! Live elevator music at keyboard or violin. No shows.. When it rained or close to raining, events were cancelled. Only twice a smart DJ managed to provide some entertainment for all ages. Twice in 11 days !!! On top of it the "entertainment" with full blast of boomboxes were located in the close vicinity of the living quarters. Closed doors and ear plugs couldn't help getting to sleep. Only the beach and ocean earned the 5 star rating. It's the second lemon in a row, after last year experience at Princess in Dominican Republic.

A positive holiday!

Family of 4. With a 2.5 Y/O & 9 month babe. Resort is great for families. 2nd time @ a Royalton Resort and the service/facilities is what sold us. Food options exceeded expectations. Went to Hunter & Taj Restaurant twice because we were so impressed by the flavours/service/presentation of food. Buffet also has many options. They always consider food allergies which is comforting for my family. Easy to navigate around with little ones & stroller. Many pools to choose from. Beach front is not the  [... read more]clearest, we knew that but it wasn’t priority for us. Gym facility was impressive. Room service was a good option for us and the kids but it does take up to 45 mins. However, you can schedule a time for delivery all on your tv. Well designed resort. Evening solo musicians were a beautiful start to the amazing evening shows that followed. luxurious grounds. Such a positive trip!