Wonderful!

This resort is amazing and out of this world! We had a great family trip ! The food was amazing. The pool area was fun and never overcrowded. The beach was great too! The rooms were comfortable and spacious.

Large, well maintained, family friendly resort

Grounds are beautiful and are we maintained as are the buildings. Between the buffet, snack bar and a la carte restaurants, there is a nice variety of food. Rooms are plenty big, cleaned each day, daily restocked fridge. So much for kids to do. Beautiful spa. The most amazing beach, even if it is crowded.

Our recent stay

We have visited the resort before so we knew what to expect. This visit was a bit different as it didn't star in a positive way. When we arrived it took them 45 minutes to have us checked in. The front desk clerk was so rude. None of our requests were considered or accommodated. As someone who does travel often I have to say this was the worst guest service we have ever received. Moving forward to our rooms. We had two. The ac didn't work in one and the bathroom door didn't close at all in the  [... read more]other. The safe didn't work making my husband go back and forth to the front desk ( as when he called he was directed to come down to talk to them) for 3 hours. Waiting for someone to reset it just for it not to work few minutes later. After getting moved 2 days later the shower was leaking in both rooms when someone was showering in the room above. I don't expect perfection but I think we would have overlooked a lot of the imperfections have we had a better experience at the front desk. On a positive note all the staff at the buffet, housekeeping and ground crew were just as amazing as we expected. Always smiling and willing to help if need be. Making this our second trip it might have been out last. Customers service is very important in my eyes and it really felt like the key people at the resort have a lot to learn from the staff that actually do the dirty work. Non of the management acknowledged us once but they sure were present, standing around with their arms crossed, staring at all the staff that were running around the buffet trying to serve all the guests.

Great resort!

The resort is great,the grounds are perfect and beautiful,the service was great.It is very big but there was never a problem going to and from the beach on the trolleys.The only critique i have is the wine it was not good it tasted like it was diluted.Bottled wine at a la carte was better.

Large & Loud

Very Very Large resort, loud loud music all day long, if you want to be on the go all the time with loud music and kids, this is the resort for you. If you want to rest and have some peace go elsewhere. The resort is beautiful and very clean, but the pools are full of kids, they have no respect for other people in the pool. Its very hard to find any shade both at the pool and at the beach. Way to many people in one place, its like 5 resorts under one umbrella. If we had kids it might have b [... read more]een alright but as a couple who just wanted to relax and have some fun under the sun it was not the resort for us. The staff were all very kind and pleasant and the food was good.

Average

The good: Grounds were well maintained, clean rooms and a variety of food choices at the buffets. The bad: access card problems were annoying. The key cards failed 4 out of the 7 days. Multiple times in the same day. As a parent with small children this was incredibly frustrating. I wish I could express just how gut wrenching and infuriating this really was. The hotel staff did not seem to care. Probably because it's an ongoing problem and they are used to the complaints. On multiple o [... read more]ccasions I was at the front desk with others experiencing the same exact issue. I will never stay at this resort again and will avoid this chain completely.

Great experience

The resort was immaculate. Room more than met expectations. Staff was super friendly and helpful. Food, entertainment and amenities certainly didn't disappoint. If you didn't enjoy yourself, it wasn't the fault of the resort. It was our first all inclusive vacation but won't be the last. Thanks to Brian and staff at trip central. I'm happy that I found your website. Thanks

Huge resort but very clean

Great resort, very clean and tidy. No large crowds and we always managed to find pool/beach chairs. The Japanese ala carte is the best by far, make sure you don't miss that one. I would recommend!

Just so so

All and all wasn't to bad .. had a few little problem and no one took ownership of it .. made us feel like it was our problem .. what ever happened to the customer being right .. but food was great and the beach was amazing.

Good trip

Hotel , pools, food and rooms ok, staff very were very friendly and helpful. Kids enjoyed the water park and pools. Lobby bars were very busy the first few days as we had rain. We did however experience bed bug bits, though at the time we thought they were other bits, until got home. Overall all we got what we paid for, resort was very busy the week we stayed.

Beautiful Resort!

Very large grounds, with 7 resorts to keep you busy! Food was great, pools were nice and plenty of them. Each day we walked around and found something new to do. The beach was a bit disappointing, I have definitely seen better. It felt compact, but nice sand and blue water!

Beautiful winter escape

Bahia Principe Turquesa Punta Cana Pros: Clean rooms, flatscreen tv, daily maid service, mini fridge replenished daily, jucuzzi tub in bathroom and a rainforest shower head. Buffet food good, ala cartes good, drink ok, white wine very dry but adequate, Grounds very well maintained, lots of shaded area with palapas Pools very clean,beach has loads of loungers and seed weed free, Entertainment in main lobby was a couple of singers that were very good. Cons: No orientation, beds are ve [... read more]ry hard, most cocktails were made with slushy ice mix, Overall I would rate this resort a solid 4 star. Unfortunately the weather didn't cooperate while we were there to be able to experience more of the resort but it was still amazing.

Beautiful resort -- fantastic landscape!

The resort, Bahia Principe Turquesa, was beautiful. The grounds were fantastic with maintenance happening all over the place to keep it in top shape. We drove through the neighbouring Rui resort a couple of times and were surprised at how run down and poorly maintained it was. Service was fantastic. You didn’t have to wait long to get a drink. The food was terrific especially the a la cartes. My teenage son made sure we got our money’s worth from the all you can eat buffet. I don’t r [... read more]eally know where he puts it all. The entertain wasn’t bad. There was something happening every night. Not as good as big cruise ships or Mexico’s Mayan Riviera Grand Palladium resort. It could be due to multiple shows happening simultaneously versus the single show. Most of the hotel lobbies had shows plus a theatre and open air show all at the same time. Our rooms were terrific. They actually look bigger than the web site pictures. Air conditioning worked well. Very well maintained every day. Very few downsides. It rained a couple of times for all of 10 or 15 minutes. Unfortunately, one of those times was ten minutes before midnight New Year’s Eve. Of course, we’re dressed up for the event and it poured. We were drenched, in the open with nowhere to go for cover. Fortunately, it was a warm rain and stopped after 15 minutes. Fireworks were tremendous. The Turquesa is the furthest hotel within the resort complex from the beach. The shuttles run often so it wasn’t a problem. We often walked there and back just for the exercise. The Turquesa pool wasn’t as busy as the others which was a bonus. For the first few days, definitely peak volume, it was difficult to find an empty chair at the pool or beach. So many drop their towels early in the morning then disappear for the day. The beach was absolutely beautiful. White, pure, soft sand including out into the ocean. Gentle waves. The flag was yellow but we didn’t have any problem swimming or enjoying the ocean. The seaweed that washes up is quickly raked and removed. We walked up and down the beach a few times. While our sheets and bath towels were changed every day all of us noted the pillows weren't as fresh. Not sure if the pillow cases weren’t changed or if the pillows themselves needed to be washed. We did one excursion to swim with the dolphins. It was a bit pricey since there were 7 of us – 5 swam and 2 of us watched. Cost was USD$815. We didn’t purchase the USD$350 pictures. Definitely would recommend this resort.

Worst Resort Ever!

I have been travelling to the DR since 1985 and have never had such a bad experience. I arrived on the evening of December 19, 2016 and was there on my own for 10 days. I frequently travel alone so this was not an issue. I checked in and paid the $4 per day safe fee and was then driven to my room. Upon entering, I will say that the room was adequate. The lights operate by inserting your room key into a mechanism by the entrance door, but the safe operates the same way. First problem, I was give [... read more]n 1 room key and it is pitch black so I can not operate both at once. I return to the front desk to ask for a second room key and have to argue with the clerk in order to obtain a second key. He finally gives me a second key. In the morning I head to the beach only to find out that it is a 20 minute walk! The beach is overcrowded, you have about 6 inches on either side of your chair to move. All is fine for the first few days, then on Christmas eve morning I wake up to a note under my door stating that since I did not make a dinner reservation I would not be able to have dinner at any of the restaurants that evening because it was a special menu! I head to the front desk and they confirm this. So, I decide to have a late lunch of sea bass at the pool side restaurant. The fish tasted very garlicy but I ate it because I knew I wouldn't eat again until the morning. Within 3 hours I was riddled with stomach cramps and severe diarrhea. I have never been so sick and by day 4 of this decided that I needed to speak to the Air Transat rep so they were aware of the situation. The rep, Gabrielle, said that I could not prove it was the food and I was probably hung over and that I needed medical proof! I was disgusted but went to the emergency clinic because I was very sick. I was immediately treated with intravenous drugs for severe dehydration and fever and was given 2 prescriptions for antibiotics to continue taking. That night was the worst night, now everything coming out of me was green! The next morning I returned to speak to Gabrielle, I wanted a flight home that day, I felt I needed medical attention in Canada. He refused to speak to me, said that he was busy and that I should return at 11. I returned at 11 only to find out that it was now too late to catch the 1 pm flight. So, back to the medical clinic and another round of intravenous and more drugs. Now, the food poisoning was not the only issue. I was confined to the pool area due to the close proximity to my room which I needed on a moments notice. I was on a diet of water and Gatorade to try and keep hydrated and the pool bar had a cold water dispenser. This dispenser had a short in it and when I went to get water was also treated with 120 volt shock! I guess it was better me than a child. The final complaint of this resort...on one of my mad dashes to my room I found a maid using my bathroom! I would not recommend this resort to anyone. The food, the service, the staff were all rude and unprofessional. This resort says they are a 5 star resort and I would be hesitant to give them 3 stars.

3 star for a ridiculous price - disppointing

clean hotel... people were friendly but don't speak any or understand minimum English. wouldn't go back no way a 4 1/2 resort more like a 3 maybe. Food was mediocre not what I expected from a so call 4 1/2 start disappointed recommendation by the agent.

Ok

We stayed at the Turquesa. This hotel was very nice, well cleaned, well maintained. But very large. They say beach but you have to take a shuttle to get there if you're packing your kids and all the stuff. It was a very nice 10 min walk though if I didn't have to pack stuff. Our pool snack bar was terrible.... they offered hot dogs, or hot dogs or hot dogs. At the kids water park you could get hot dogs or nacho chips with the cheese sauce. It would have been nice to have a little more v [... read more]ariety between meal times, or instead of a meal at the restaurant where you needed to be dry, no swim wear etc. It takes quite a lot of time from your day when you have to get the kids out of the pool, dry, dress and sit for meal. I also would have preferred to do supper at 5, then get the kids in the room and settle down for an early evening but there wasn't food available to eat at that time. As for the beach, it's nice. Fairly calm water, but not as calm as I would have liked having a 1 year old there. The sand was a lot of fun. The beaches were cleaned and well kept, and they were packed with people, although we didn't feel too crowded. I guess my overall disappointment began because I figured my travel agent would have known these facts. I originally was going to book a different place before I realized how large it was. I told her my concerns and she agreed that it was large, so I assumed she wasn't going to recommend another large resort.

AMAZING STAFF

THE PLACE IS WONDERFUL, THE STAFF GOES OUT OF THEIR WAY TO PLEASE YOU, CLEAN AND SPACIOUS ROOM. FOOD IS AWESOME, FISH, SEA FOODS, STEAK, CHICKEN, FRUITS. VEGETABLES ETC EVERYTHING IS FRESH ANDS TASTY. MANY DIFFERENT SHOWS AT MANY DIFFERENT PLACES, THEIR IS SOMETHING FOR EVERYONE. THE TRANSPORTATION ON THE SITE IS FAST AND THEIR IS A LOT OF THEM (NEVER WAITED MORE THEN 5 MINUTES). WILL DEFINITELY GO BACK TO BAHIA PRINCIPE AGAIN, THANK YOU!1

The high numbers of excellent and good reviews tells all

The group of buildings that surround the pool are so close to the amenities. It makes it very convenient. The beach is 1 Km away but the shuttle service is fantastic . Gets you there in minutes. Buffet food was excellent and the staff are friendly and helpful.

Amazing

Awsome family vacation, great hotel. The property was extremely well maintained, service was awsome, food was outstanding. Overall an awsome resort would definitely recommend this place to anyone, especially families with kids.

Great resort

The resort is huge!!! Lots to do and lots of walking however there are train trolleys to take you around. Like a mini shuttle. Lots of restaurants. Variety of food was good. Service was good! A la carte restaurants were good!! Lots of fish meals. Fresh! Water park was perfect size. My kids aged 7 and 8 loved it!!!!!! Lots of pools lots of activities. Dance lessons aerobics. Kids discos at night. Great entertainment shows in the evening for kids and adults! Awesome magic show and an amazing M [... read more]ichael Jackson show! *we had a great vacation!!! If there was one thing I didn't like was housekeeping. Never enough towels always and late the front desk took care of it.