Selection Riviera Cancun: Great relaxing resort!

Hotel was very clean and the rooms/ patio were larger than most. Buffet was mediocre but the other ala carte restaurants were very good. Service was good. Quite resort, which is what we were looking for this trip. Terrible beach but the pools were good.

Azul Beach Resort Negril: Best to look elsewhere

This is rated at 5 stars but in no way is it even close to that. Maybe a 3 star or slightly higher. The resort is located very close to a busy and noisy road. Tiny entrance way and you can hear the traffic from most rooms especially those near the closest rooms to the road. So if you have a swim up room and are hanging by the room its hard to have a conversation with your direct neighbours since the traffic can drown out conversations. If you are by the beach you can still hear a bit but th [... read more]e beach has other traffic issues. Normally the water is crystal clear and the swimming area has buoys to denote the swimming area but there are many boats promoting glass bottom tours, parasail or tubes just outside the swimming area and those boats tend to stir up alot of weeds that end up clouding the water. That pretty much happens every day! In the morning the water is clear but by 1pm it can get cloudy with the boats stirring up silt etc. The water is shallow generally and as such can get quite warm by mid afternoon. So you can swim in the ocean all day if you can deal with the boats going back and forth. The rooms in my complex area, building 1, were very tiny with no places for you to put your clothes so you basically live out of your suitcase on benches. I asked the front desk if they had any furniture they could put in the room. Sorry no they said. Turns out the rooms in building 8 and 9 are bigger and have furniture. Our neighbours had to switch rooms to building 8 and of course the resort dinged them for extra money per night just to get a good room. We arrived late in the afternoon and since we were tired we took the room we were given. In the morning we noticed very low water pressure on the hot water shower head. We chalked it up to bigger demand in the morning but it turns out it was just poor maintenance. The next full day we politely asked if they could look at the shower right around breakfast time. We checked in at noon. Nothing according to the front desk. We ran into two people who were supposed to be our concierge and told them about the water pressure issue. Then we checked again at 3 pm. Still the same. Since there is no West Jet rep on site I resorted to contacting our Nexus Rep (excursions and transfers) via WhatsApp and then things got started. Around 4:30 two guys showed up with tools but one guy had to go back to get some plumbing tools. He came back with a replacement USED valve/mixer and tried to install but didn't have any thread tape. He got it to work but it was leaky. He left since it was the end of his shift and the other guy came back and had to remove the valve and then put on the tape and re install the new used valve. Laughable. He got it to work sort of but still leaking. SO we had to take a shower and go to dinner and left him there to continue the repair. Not even an offer to move rooms... no offer to upgrade. Nothing. So by 8 pm we got back to the room and he was just finishing up but had some how damaged the ceiling drywall which meant the next day they had to have more staff come with drywall to repair the ceiling. It was like a parade of people in and out of the room the next day. My feeling is that they should do all their maintenance before the customer shows up not while the customer is there!!. As I mentioned to the Nexus rep some days later, no one comes to a place for vacation and wants to have to complain about maintenance every single day! Just maintain your property. Having said that there were many many maintenance issue. The bathroom vanity had a marble top with mirror edging. In our case the mirrors were all broken. As well they have many non wood deck planking around the pools and walking path and alot of those were cracked and had big gaps in the planking. Very poor maintenance. Some of the restaurant equipment stopped working ( pasta/egg station) . Of course in Jamaica the beaches are public so you constantly have sales guys on the beach selling excursions, jewellery, hats, artwork etc. Every single day and all day long. Even into the evening. Fortunately there's alot of beach chairs and sun beds but you need to get up at the crack of dawn to save a spot otherwise you are out of luck. People saved these for hours even if they were not sitting there. Staff is fine and food is adequate. I particularly felt the Italian restaurant was decent and consistent. Our rep at the hotel was not there at 10am the first day so I was not aware of the need to book the restaurants on the Azul app. I managed to book two a la cartes but then everything was booked solid. Not enough capacity. A number of people left the resort and went to outside restaurants and they seemed pleased with the quality and price. The main buffet is fine but again in some cases they run out of things like fries and they needed to crack out a big pot and make some fries in the pot. One thing I particularly hated was the promotion of the hotel to become a "Prestige member" which entitles you to discount rates and higher end rooms in the prestige building . They make you sit through a 90 minute plus presentation showing you various properties worldwide on a secure website showing pricing for a week for members. When it comes to the bottom line for members (various tiers) the guy pulls out a pad of paper and scribbles out the entry level 5 year membership for $7,000 USD or a 10 year membership for $21,000. Just scribbled on a piece of lined paper. The top tier was $250,000 for 20 years. Sounded like a ponzy scheme to me. In return for your patience they give you a $100 prestige dollar certificate. No real pressure but seemed pretty hinky to me. If you are looking for a 5 star place across the board then this is not the place. If you have prestige membership then maybe its 5 star but the rooms are pretty spotty and if you want something better then they are going to ding you big time per night. EVEN IF THERE ARE ISSUES WITH YOUR ROOM. Plenty of good resorts on this long beach and some that are legit 5 star places. The proximity to the beach makes this place acceptable otherwise its a hard pass. We would go back to Jamaica but not this resort.

Dreams Cap Cana Resort and Spa: Great resort.

Would recommend and go back tomorrow! Clean & fresh room. Lots of staff maintaining the property. Loved the food, it was great and consistent (and safe food handling, none of our group of 8 got sick at all). very easy to communicate with staff. Water shoes recommended for the beach area. Occasionally activities that were scheduled seemed not to happen (but didn’t bother us at all). Pool area could use more umbrellas/shade as those spots were gone quick, but also really enjoyed the loungers inclu [... read more]ded on all the balcony’s.

Azul Beach Resort Negril: Great resort!

Well maintained and right on the beach. Numerous pools to choose from. Food was great at the buffet, lunch spots, Ackee and the Italian restaurant. We had the premium ocean view and it had a great view of the ocean. Be aware of the constant asks to buy something or some sort of sales pitch but overall would still recommend.

Margaritaville Island Reserve Riviera Cancun: Amazing and Quaint Resort

The Resort was amazing Staff friendly and helpful Beach was beautiful and clean Food was delicious Rooms were cleaned every day Grounds were never crowded Would highly recommend this resort to family and friends

Selection Riviera Cancun: Very nice resort!

The presimes all around were very clean and neat. Other than the little bit of construction in lobby area. Convenient not having towel cards and lots of chairs around the pools. Lack of communication upon arrival of details regarding the resort. Staff were very friendly and attentive with all ours needs.

Selection Riviera Cancun: Excellent experience

We were very happy with the facilities the resort offered. If you like beach, then you will be disappointed. The staff are very friendly and the food is good. The room was clean and service was great. However the main bed can be bigger, queen or king.

Dreams Cap Cana Resort and Spa: Wonderful Vacation

We loved everything about this resort. Everything was so amazing from check in to check out. The food, pools, bars and entertainment were great. Definitely going back! If you are looking to spend time in the ocean you need to walk about 5 min down the beach, but that did not matter to us. We were on vacation.

Nickelodeon Hotel Punta Cana: Bad Experience

We were very excited to take my 4 year old here, but unfortunately that excitement was short lived. The daytime activities for swimming and water park were about the only great things. The food was so horrible and repetitive that we couldn't wait to get home. Don't get excited about the speciality restaraunts each night because they are not open every night and there is nothing posted to tell you so. All 3 of us ended up getting traveller's diarrhea on our 5th day. We tried to be very careful ab [... read more]out what we ate but the way the food was handled was disgusting and you couldn't get away from it. We had to get antibiotics when we got home. We spoke to many people who all were sick as well and some so bad they were stuck in their rooms. The only great part about this entire trip was the excursion we did to Monkeyland. Rooms were very outdated. Our bathroom toilet door didn't even shut. Mold was growing behind the bath tub. The only restaraunt we found to be good was Fresco at the pool bar at building 3. We will never ever return to this resort. Very unorganized, the beach was so rough and don't plan to enjoy yourself on it because over 20 different vendors are constantly bugging you. Our son was approached by a man with a parrot and he just propped him in his hands and tried to get our phones to take photos and wanted to charge $60 US. Thankfully we were close by and told him to leave us alone. That is not okay!!!! For the price you pay for this resort, read the hundreds of bad reviews and go elsewhere. It may have been good at one time but it has gone downhill and you will regret it. We are very positive people and tried to overlook the negative comments and went with a clear mind, but unfortunately all those negative comments are 100% true. STEAR CLEAR!

Margaritaville Island Reserve Cap Cana Hammock: our trip to Margaritaville Cap Cana

Positive: The people working at this hotel are wonderful, caring and most of all the one we interacted with enjoyed being here. The room was spacious and had a great view. The coffee shop was fantastic. The breakfast buffet was great. The pools and bars were fantastic Negative: There is NO beach at this site...you need to walk over about ten minutes to a public beach to see sand and cleaner ocean water...but still algae visible. Unfortunately the food at the major restaurants was hit a [... read more]nd miss for us. The quality of the fish and meats were great but NOT well prepared. Final thought...The entertainment was great during the day at the pools and the bands and shows were very good!

Selection Riviera Cancun: Nice Family resort

The resort is very good, Pools, Food, Rooms, Service & Staff were excellent. The Beach is tiny. You can not go for a walk outside the resort. The only ATM dispenses US dollars. For excursions and extras they want to be paid in US dollars. We had pesos which they finally accepted but prefer US dollars. Even if paying in pesos they work the rate out in US dollars and then convert to pesos. This is costly for the consumer. The charges for withdrawing money from ATMs (at the hotels or Banks)  [... read more]are very high. Bring cash in US dollars with you to pay for excursions and lots of single dollar bills for tips. We went to Porto Morales to visit the market - thinking it was a market used by local people - it is a tourist trap. Beach was ok but lots of armed soldiers. Day trip to Tulam historical site, Cenotes Pools & swimming with turtles was excellent. Bring a good hat and lots of sun screen. Taxis are more expensive that Canada, Generally found shopping - all geared at tourists - more expensive than Canada This was an Air Canada Vacations tour. Plane was old with no entertainment system. Flight delayed coming and going. Did not see or hear from A/C rep during whole trip. Could not contact them for confirmation on pick up for airport on return. TripCentral rep Manuela was good and responsive, Hotel very helpful but I would never book a vacation with Air Canada again.

Margaritaville Island Reserve Riviera Cancun: Great resort, Not pleased with Trip central and West Jet

When I booked our trip to Margaritaville Island Reserve Riviera Cancun Mexico from Hamilton the Trip Central website showed a morning flight. However it immediately changed to an evening flight, when I brought this up to my agent, I was told they don't see a morning flight on their end. However I showed them a video that clearly showed the time change, they replied by saying that's strange but did not offer to look into what happened or fix the issue. I did not want a late day flight as we lost  [... read more]the entire first day of our vacation. My next issue was with Transportation. We landed in Cancun at 8:15pm yet did not arrive at our hotel until 1:30am. Why? A minor issue with our planes gate being occupied (1 hr), an average wait for our baggage (30 minutes) and 3 hrs waiting for Nexus the transportation company that WestJet works with to get you to your Hotel. After exiting the airport we made our way to the gentleman in the orange shirts in charge of getting us onto our shuttles and to our hotels. They had an IPAD with a spreadsheet with all the reservations and hotels. We approached one of them to check in and to be directed to our bus. They took our name said wait here and they proceeded to leave 2 full planes worth of passengers to wait for hours as they walked in circles constantly looking at their lists with confusion platered on their faces. When they finally did put us on a bus there was no guide welcoming us to Mexico, explaining the currency or when to meet your rep at the resort like we usually receive during the drive to our resorts. there was only 1 driver and too many bags. he had to stack them at the front of the bus, and remove them with each stop so the passengers could get off. We were the second stop, They took us to the wrong resort. There are two Margaritaville's both Trip central and WestJet need to learn about the resorts that their customers are staying at, and ensure they are delivered to the right place and that their paperwork matches this. We tried telling this to the driver however he couldnt wrap his head around this, so we wasted another 20 minutes as the security at this resort tried to explain it to the driver. My last issue was that there was no representative to speak to about our return trip home, no note under the door to tell us when to meet with them. So on the last day when we checked out at 11am we asked when our pickup would be for our 9:30pm flight home. We were told we should have came to our meeting? What meeting? SO the man at the desk made me call and arrange pickup for 5:50pm we were told to be waiting no later than 5:40pm. They did not show up to get us until 6:30pm, most likely because they went to the wrong resort to get us. I have used Trip central many times to book our vacations, I often tell friends and Family to use trip central. However with so many issues with timing & transportation. I likely wont use them or WestJet in the future. Why use a travel agent if they don't offer any added value? anyone can book a flight, a hotel and private transfer online. An agent is supposed to make these things easier. Not this trip!! The Hotel was fabulous! I would return, but I would book and plan very differently next time!

Margaritaville Island Reserve Cap Cana Hammock: Beautiful large hotel

We were in awe of the beautiful setting on Juanillo Beach. The food offerings were endless & tasty! Our room was spacious & very comfortable. The pools were awesome, especially the 2x swim up bars! The staff are all friendly & welcoming even with a language barrier. We would return again!

Azul Beach Resort Negril: Resort was okay

The room that we had was very nice (honeymoon suite). Grounds were well taken care of and overall cleanliness was good. The majority of the staff were nice and always willing to help. We did, however, have an unpleasant experience when we checked in. After a 5 hour bus ride from the airport that was supposed to be only 2, the front desk person who checked us in was very rude and unwelcoming. She spelt our last name wrong and when I pointed it out to her, she grabbed the tablet away from me. Not  [... read more]a very good first impression of the property - that's for sure. We tried all 3 of the specialty restaurants and the food was not what we would have expected at a 5-star resort. The dinner buffet was hit and miss - some times good and other times, not so good. They had roast beef on the buffet one night and it was so tough, you couldn't cut it with a knife. The wait staff were great - no issues there. The breakfast buffet was good as well as the lunch BBQ on the beach. We were disappointed that there weren't enough lounges for everyone on the beach. You had to get up at 6:30 am to put a towel on a lounge - again, something I wouldn't expect at a 5-star resort. Also, staff were allowing guests to reserve more lounges and sunbeds then they needed. For example, we saw a couple using a large sunbed as well as 2 lounges and an umbrella when there were other guests who couldn't find anywhere to sit. I read comments on FaceBook that people were giving staff money to hold chairs for them - definitely a practice that needs to be addressed by management. Experience with bars okay overall.

El Dorado Casitas Royale: Good resort with some annoying things

Overall a really great time. Biggest annoyance is their concierge service. They MAKE you book things through the concierge and every time, he tries to sell you up on something (join the resort club, buy a special dinner table, come on this tour, etc.) Once you learn that by day 2, it's pretty easy to avoid it. Service was hit and miss. Sometimes the people were awesome and great; sometimes they were grumpy and off-putting. Room service took anywhere between 25 mins and 2 hours so just make sure  [... read more]you know that before you order room service. With that said... Food was great. Rooms were great. Pool was great. Resort grounds were beautiful. Shuttle service across the resort was always east to get. I don't think we will be back, but I would still recommend this resort to people who enjoy good food and enjoy relaxing.

El Dorado Seaside Palms: Great times

We totally enjoyed our last minute getaway purchase through Tripcentral. They're super efficient and attentive. El Dorado Seaside was everything we were hoping for. The weather, the nature and the vibe was perfect for us to truly relax.

El Dorado Seaside Palms: A Quiet Hideaway

I was impressed all around with the resort. We stayed on the Palms side in the 3700 series rooms (not oceanfront nor swim out although we did have a nice size balcony). The food was fantastic, drinks plentiful and the rooms spacious and clean. We had no issues making reservations for the various restaurants (there was only two of us), our favourite was the Pub and the Asian. Breakfast we were at the Market Buffet and loved it. We are Canadian and enjoy my Caesar drinks. They have a no name  [... read more]clamato Juice and some seasoning jug so not too bad except they use salt for the rim instead of celery salt. The beach, smaller swimming area, shallow but perfect to slip into and cool off. Take your snorkelling equipment as not available to rent. The beach beds were plentiful and free (except a few for premium guests which were well labelled). Lots of lounge chairs. No crazy saving of chairs needed (although a few guests did) Lots of various areas to hang out on the beach, find your own which matches your mood. Aqua fitness with G from Netherlands was great and memorable. Lots of staff, always a greeting, helpful and smiling. A few activities during the day if you wish. OK shows at night. Nothing memorable. Didn't partake in the bars. Did hear a few guests complain about the noise from the bar at night and their rooms were moved as it went until 2 pm. Felt very safe, nice paths, great night lighting in the foliage. A marked 5 km course for joggers or walkers. A bit of a transfer trip to and from the airport (1.5-2 hours) depending if you have other guests at various resorts to drop/pick up and traffic. I would go back again. Danielle at Trip Central was helpful throughout the process of deciding which resort would be a good fit for us.

Margaritaville Island Reserve Riviera Cancun: Ok

The hotel was really nice but very limited activities. Food was ok. Limited restaurants that close early. Service was ok. for a 5 star I was expecting exceptional service and food. The beach is small. two steps from the Canbana and your are there and lots of seaweed. They could at least clean it up. The hotel is beautiful.The entertainment wasn't that great. If you like an older crowd 50+years and couples old this place is for you. It is a quite hotel if that is what you are looking for. I found [... read more] the hotel to be a lot cooler in terms of temperature than other places in Cancun. If you want to stay at a really nice hotel with not much to do, This is the place for you

Selection Riviera Cancun: Azul Beach resort Cancun Mexico

The tap/shower water smelled like sewage, and my whole body and hair smelled foul after every wash and bath. Some of the guests kept their belongings on the Beach Gazebo overnight, and this way, they held it all the time. The hotel must have a rule to remove the stuff if left unattended for more than 30 minutes on the Gazebo. The staff was courteous except for a few. The food menu was rotated daily in the SPOON buffet, and the rest of the restaurant was ordered to cook. They run locality pres [... read more]entations and offer $150 vouchers, like collecting tickets from an in-game arcade to get souvenirs. That is how much the value of the Gift vouchers is. Overall, the experience was positive, but I recommend looking for other options if available.

Azul Beach Resort Negril: Awful Food but nice swim up room

The hotel grounds are well kept. The swim up pool is nice drinks are okay but they are always out of somthing. Example mint, banana, rum cream the list goes on. Everyday was different some days they had what was on the menu but most days they did not. This hotel is not worth the price at all. I was disappointed, to say the least. No hot water around dinner time, our swim up balcony door wouldn’t lock. Lots of people asking you to buy stuff on the beach, which got annoying.