Couples Sans Souci: Nice Resort

Pros: Nice size rooms, clean, cool, good house keeping, views, staff is friendly, kind and helpful, food was good and agin staff is pleasant to interact with, top notch service with a smile, premium liquor, good bar service, lots to do, beautiful beach front, theme night is great, enjoyed the evening entertainment, all around great experience and highly recommend Cons: No bar service by spa pool area, employees at activity centre are aggressive for upselling boating excursions, no local cu [... read more]isine was really ever offered during my 5 day stay and had to go off site to experience local cuisine

Couples Tower Isle: Awesome resort!

This is an older resort, but beautiful! It’s a small private beach, but there plenty of room for everyone! The food is fantastic! There is always something to do, even if there’s a red flag day, which means no water sports, or boat to the au natural island. This was not an issue for us, as we didn’t want to go to the island. We loved this place and my wife and I WILL be back!!! 🤙🇯🇲❤️

Couples Sans Souci: Enjoyed our visit

A stunning resort, well-maintained with a caring and friendly staff. We were a little surprised that so many people used the 2nd beach to sunbathe in the nude, but it left more chairs for us. Loved our room and the food was extremely good and plentiful. No complaints at all.

Couples Sans Souci: Excellent Beach Getaway!

Beautiful resort with waterfalls, private beach amazing views. The food and service are excellent, every room is modern, comfy. Low guest count therefore never fighting over beach chairs, no lines. Very calm resort but with enough nightly entertainment. I would only want a different variation on entertainment , it was only live music while we were there, sometimes some sort of show would be nice to see. If you can get past the 1.5-2 hour long drive, its 10/10.

Couples Negril: Good resort at a premium high price

Generally very nice resort. A relaxing week - A lot of good, some bad, some areas for improvement. For the pricepoint, I would look elsewhere. Background Comparison: We have travelled to 15-20+ Caribbean resorts over the last decade - usually aiming for good value (highly rated on tripadvisor at a good price). Usually that could be $1500-2500pp, so around $4-5k for two for a week. This was a weeks trip away for $7.5k as a comparison. We were excited for this trip - adults only get away  [... read more]at a premium resort. The service is suppose to be top notch, great beach, great food. Pre-arrival: 0/5. Emailed resort twice, no response. Rooms: 2/5 Typical All Inclusive resort room and shower. Dated and old in some ways, but still functional. Was definitely expecting more based on other resorts that are newer and renovated. We upgraded to an ocean view but barely could see the ocean. This was a common problem and management said it was 'partial view - bend over the railing, turn your head and try to see through the trees and there is a little blue water". Meh, not impressed. Drinks were not supplied daily in the room 3/7 days we had our fridge refilled, but filled out the card every day. Beach: 5/5 Great beach, lots of lounge chairs, nice water and clear. Nice sand. Best feature of this resort. Pool: 4/5 Good pool; stayed mostly on beach. Activities: 3/5 Some activities were good, others didn't happen. There were issues at times - for example, karaoke night used WIFI which failed dozens of times during songs. It made karaoke night challenging with a song freezing every 30-60seconds. They had a couple of beach outings in the evening - buffet and also a bon fire (and musician) which were really nice. Nightlife: 2.5/5 Smaller resort, less people. A diverse group ranging from newlyweds to seniors; but typically the night was over by 11pm-midnight. Extras: 2/5 Scuba diving was suppose to be free but they changed their policy between when we booked and arrived. No communication. You must be certified to get free diving. If you want to try for the first time there is a cost. If you are certified and its been a while and would like a refresher lesson, there is also a cost. Night time dive - there is a cost. Mixed results on scuba due to the change in policy. The second excurision was a sunset restaurant. Food/drinks are extra there and they let you know this in advance. We were told it was a few minutes to Rick's Cafe, but once there it was 20min walk so not very possible. I would pass on this 'free excursion". The third excursion was a catamaran trip to some caves. Plus free drinks on your way back. That was cool and fun. Great job on this one. Food: 4/5. Good overall options for food. There was a lobster night. Most apps were rushed out and pre-cooked so somewhat dry, overcooked. The rest was generally good. Steak options good. Service: 3/5 There were some great staff that went above and beyond; and then there were multiple misses. They seem to be well staffed, just not all engaged. a) running out of towels. How is this possible when you have 3-5 staff on towel watch - literally all day at the station but no one takes the dirty towels to wash. b) drinks in room not delivered. c) beach bar staff were generally rude, non-attentive, and it seemed they were angry at each other. Very poor on communication within themselves and guests. Some people have been visiting this resort for 10-20 times! they love it here, and there are certain aspects where I can see why. For us, there are newer places that are better priced with more features and fun.

Couples Tower Isle: great all inclusive

Well maintained Art Deco hotel from the 1950's. The original Couples resort still delivers. Beautiful beach although not a long one. Bed was very comfortable and the room was nice. We had an ocean view room and had breakfast on the balcony every day. Majority of meals at all the restaurants were very good. The beach party was great and all the nightly entertainment we saw was excellent. We were always able to find a shaded lounge chair on the beach and the place never felt crowded. Were  [... read more]able to partake in all of the watersports as well. The best part of Jamaica however is the people. Everyone working at the resort and the drivers/chauffeurs were very friendly and personable. Just wish it was a little closer to the airport.

Couples Negril: First Visit to Couples Negril

This was our first visit to Couples Negril. We went in early October 2022. We had a very early Tuesday flight out of Toronto (6:15 am departure with Sunwing). Our airport experience in Toronto was excellent, with very short lineups and the flight was on time. The Montego Bay airport was the same with us landing and we were at the shuttle bus on our way to the resort in well under an hour. The drive to Couples Negril is about 1.5 hours, depending on traffic. Arrived at the resort and were [... read more] greeted with some champagne and a cold towel while we checked in. Our room was not quite ready so we left our bags and went and had lunch and then went to the beach for a few hours then went and got our bags and room key. We had a garden view room in building 8 with a patio and a couple of chairs. The room was more than adequate with a comfortable bed and was kept very clean the entire week we stayed there. The A/C was cold, but adjustable with a remote control. We were only in the room to sleep and shower, the rest of the time we were out enjoying the resort. Lots of hot water and the room had the usual amenities that a hotel room has. Likes: The people who work at the resort. Very friendly and fun to visit with. We met and visited with lots of other people on the beach. The food was amazing everywhere we ate. Try the soups and step outside of your comfort zone with some of the meals. I did and was pleasantly surprised. The beach on Bloody Bay is very nice. Great for long walks and also great swimming. No water shoes required. Fun to watch all the activity while laying on a lounger or in for a swim. The water was so warm we spent most of our day just floating around. Mini Bar stocked in your room with full size bottles and mix. Coffee maker in the room. I am up early so I liked making a coffee and just sitting on the patio to start my day. The included watersports activities. These were very popular. Dislikes: I don't have much to add under the dislikes heading. I wish the drive was a bit shorter, but it is what it is. On the plus side, it is interesting seeing the local Jamaican life and scenery on the way out. Recommend this resort: Yes definitely Will we return: Yes definitely

Couples Negril: Couples Negril, Amazing resort

Tremendous upkeep, always someone cleaning, washing and sweeping the grounds. The rooms were clean and neat and had house keeping every day. The food was amazing, didn’t matter which restaurant we ate in. Great entertainment, not every night but when there was, the performers, singers were of extremely professional abilities and quite enjoyable. The staff assist with everything, wanting their guests to enjoy their vacation as a vacation without having to do anything but enjoy themselves. The w [... read more]hite sandy beach and the blue water were spectacular.

Couples Negril: Wonderful resort but needs improvement

The resort itself is beautiful. The beach is out of this world…. White sand and blue water. The resort needs more variety in food and lacked a cafe… there was no where I. The day to find a nice latte or cold shake with some baked goods. It will be nice to have a place to relax and enjoy the cafe. The lighting in the rooms need to be brighter. The staff was outstanding and worked very hard to keep the place pristine. Overall a wonderful resort.

Couples Swept Away: Amazing beach, Resort meh!

The beach was fantastic, nice white sand, calm waters. The room was fine, A/C was good. The cleaning services were fine, except that they came very last, 3:30-4:00 pm. The food was average, All the restaurants were open-air except, Feathers. The Palms buffet was in a covered outdoor space, so lots of bugs in/around the food. Patios Patio had great breakfasts and the Grill had good jerk chicken and burgers. Feathers restaurant was the only restaurant that wasn't open-air, the food was very  [... read more]good there. all the staff were friendly and nice. Beach 5/5 Food 4/5 Resort Facilities 3/5 Overall 3.5/5

Couples Swept Away: Long awaited trip!

This was our first time visiting the Negril area of Jamaica & this resort. Covid protocols were relaxed during our stay as mask mandates had been lifted. There were hand sanitizing stations in common areas. The resort was not at full capacity, and based on previous vacations to another hotel in this chain, I'd say the staffing levels are still recovering. Nothing major, just not at the level I had experienced in previous (prior to Covid) visits - mostly maintenance, which is reasonable unde [... read more]r the circumstances - service itself was outstanding in most instances. This hotel is located in the middle of seven mile beach & the beach is fantastic, the hotel is very laid back and has a beachy vibe. If you are pool people, this may not be the place for you. The restaurant options, food and service was very good! We had a room in the Great House, rather than the numerous bungalows throughout the resort, it was a good location, offered a bit of an ocean view, and was quiet, but next time I'd try a bungalow.

Couples Negril: Glad to be back

The resort was busier than previous visits (for obvious reasons), but we were very excited and happy with our entire stay. The food was excellent as we were expecting and the staff were really friendly. We’re looking forward to return I. November to Couples Negril for our 9th time here. We love this place!

Couples Tower Isle: Not Impressed With Couples Tower Isle

Unfortunately my wife and I were not thrilled with the Couples Tower Isle resort. The food was ok, service was slow and the rooms / amenities were very old. We would not go back. Being a Couples resort we were left a bit speechless. Our first impressions were not great. The staff at the front desk were not friendly, welcoming or even smiled upon arrival. We were then walked to the far end of the resort to our room down a dark hallway which was a bit frightening as the lights were off. We late [... read more]r found out that they try and conserve energy and they are turned off during certain hours of the day. A simple explanation on our way to our room would have went a long way rather then walking us down a black hallway. The elevator has ripped carpet, and an excessive amount of streaking down the doors and mirrors. First impressions felt like a run down dirty motel. Rooms - The rooms were ok. View was excellent (which was the best part) ! Mattress was hard as a rock! Mini bar had 1 pepsi and 1 sprite in it as well as two beer. You get a 20 year old coffee maker as well as a very old beaten up storage unit for the mini bar and coffee maker to sit in. Our shower curtain was hung way to high so it was almost impossible to enjoy a shower without half flooding the bathroom. We tried everything to keep the water in the shower but it was near impossible. Tv's were good and channel selection was also decent. Wifi to the room was very spotty, slow and inconsistent. This is not a place to bring a laptop and complete work at. Bars - Always slow and ran out of popular drinks such as Mojito mix, Champaign, Scotch etc. At times the bartenders were outnumbered with 30 guest circling for a drink and 1 bartender working. The main bar which is near the buffet was always slammed. There was always a wait and always 1-2 servers waiting to collect drinks for their tables. At times, it just wasn't worth standing around waiting for a drink. The bar within the piano bar is better, but also ran out of Champaign and Scotch. Most nights, while watching the entertainment the bartender would be by himself with over 50 guests with servers popping in for drinks for their tables. You should never run out of drinks at an all inclusive. The third bar, which is in the pool, we never actually went to. (Reason coming below) Buffet - Was not too bad. Food was decent but I found there was not a lot of options for people like myself who were allergic to Shellfish. The service was always spotty in the buffet. Sometimes they would fill your coffee and water consistently and sometimes you were having to flag a server down to get a refill of coffee or water. One meal, my wife asked the server for some cutlery as there was not any on the table and they server just never came back. However, the number one thing that was not good at the Buffet was ordering an Alcoholic beverage. Almost every single time we ordered a drink from the bar it just didn't show up or would show up once you had already finished your meal. Breakfast was pretty good, although their machine that toast bread and bagels was broken almost every morning which was frustrating. This would require a server to unplug it, let it cool down and turn it back on. At this point, you give up on anything toasted. I also find it odd that the resort workers would sit and eat at the buffet including the onsite personal trainer. On our last meal, we were having breakfast before heading to the airport and I ate a piece undercooked sausage by accident. Within 4 hours, I was so sick I almost didn't make it on my plane home. I'm on day 4 and I am still stick. I only ever ate at the resort so if It wasn't the sausage it was something else. The Verandah - Service was ok. Our server brought us the wrong appetizers and made jokes to us that we were wrong and just changed our minds. I assured her that she made a mistake which just wouldn't accept. She did end up getting us the correct appetizers after some back and forth about it. They ran out of Wine and Champaign at dinner and we were only able to enjoy 1 glass. (How do you keep running out???) The food was pretty good, steak was decent. Desert was really good in my opinion. Bayside - This was the worst place to eat at the resort. The view and setting was excellent. To ensure my wife and I got a great seat we showed up a bit early and were first in line to get seated. I wanted a seat on the farthest end which has the best view of the ocean. The server quickly began sitting us to the opposite side. I told her I would prefer to sit on the other end for the great view and she said we were not allowed. We had to negotiate to sit in the middle of the restaurant. I quickly realized that the hostess was sitting the seniors in the best spots and the younger crowd on the end she tried to sit us. The food was awful. Udon noodles were actually fettuccine and the dish was so spicy that my wife and I could not eat it. My wife also complained that her soup tasted like warm water. (Oh, How could I forget? They ran our of Champaign....we were the first seating of the night). We ended up hitting the buffet after and enjoying some awful heartburn from the Bayside. Eight Rivers - This was the resorts best attempt at fine dining. Be careful of the dress code or you will have to quickly run back to your room and change. First time we went I wore sandals. Second time we went, sandals were not acceptable. Our server which we had twice was the best server we had all week!! She was excellent, her name started with an S, unfortunately I forget it. MY only complaint for this place was the bottle of wine we ordered which was $35 USD showed up more then half way through out meal. We had to sit and finish the bottle even after we were done desert. The second time we went, my menu and my wife menu showed completely different items which we didn't realize until we both tried to order. One menu was right and the other was not correct. Veggie Bar - My wife tried the veggie bar for lunch. 45 mins to get some spring rolls and a coconut drink... Food was not great. Grilled Cheese tasted off. She never went back to it. Pool Side Lunch - Service was so slow. at least 1 hr. to get in and out of that place. The area where they have plants hanging on the far wall are moldy and dirty. It did nothing to add to the look and feel of the place. There is quick options to grab food on you way out. You can choose from Nacho's, Popcorn, or Ice Cream. The Nacho chip warmer and popcorn machine looked to be about 30 years old. This is a high end resort, why have such old appliance on a counter? The expresso Machine was out of service during the only time my wife wanted a nice coffee during the trip. They simply laid a table cloth over it. The Jerk Dogs were pretty good as well as the onion rings. Everything else on the menu was questionable. Our server dropped our packages of ketchup and mustard on the floor and I watched him put them back onto the plate and bring it to our table anyways... Gross. In Suite dining - The only time we wanted to utilize this service was for coffee in the morning. I called the front desk and the only time they would drop off the coffee was between 6-6:30 am. I told them that was too early and I would like coffee for 7:30 and they would not accommodate it. This forced me to purchased two expensive travel mugs from the gift shop to fill up each morning at the buffet and bring back to our room for a morning coffee on our balcony. Side note: Lady working in the gift shop is miserable and the servers would often stare at me and give me dirty looks for filling up a travel mug of coffee in the morning rather then use their tiny cups. Cleanliness of Room - Was good. However, our routine on vacation is always to rest from the sun and take a quick nap between 3-5 pm before dinner. IT was disappointing when most of the time the cleaning ladies would not show up to our room until later in the afternoon which prevented us from being able to do this. There was times we would want to utilize our room late in the afternoon and it was still being cleaned. Pools - Pools were good. I wasn't a fan of the pool on the east end of the resort only because a large group was their every day. They acted like they owned that are and would take every single cushion off the lawn chairs and use them to build a Volleyball net. This was not the pool to hangout and lounge in which this large group taking over. Was disappointed the bartenders didn't put a stop to it. Excursions - Duns river, Catamaran and Snorkeling were excellent and free through the resort. This was free and well organized and on time! I questioned why there was so many workers sitting around socializing on the days where watersports were canceled and there was still 1 bartender Piano Bar - This was our favorite part! The entertainer at 9:30 every night was amazing and we really enjoyed him. Drinking Water - There is not bottled water on the resort. You must use your free plastic bottle in your room and fill up at their drinking water stations. I still had a hard time trusting the water and bottled water should always be available at a resort. Transportation - The resort did not have contact information for an Air Canada rep and the only person they had contact information for at Air Canada retired 3 years ago. This made booking our trip back to the airport challenging and took over 2 hours on the phone on hold to get it figured out. In summary, I felt that the servers and culture of the staff was low. Very few seemed happy to be there or even enjoyed their interactions with us as guests. I often wondered if the pandemic has put some serious financial strain on the people as well as the resorts. Everyone seemed out of practice. Considering the price we paid and the reputation of Couples resorts, I was beyond disappointed with our experience. I've been to less popular resorts in Mexico and Dominican and had way better experience.

Couples Negril: Repeat Visitors

We absolutely love this resort (3RD TIME) and will be returning next year. The food is always amazing and the service can't be beat. Most everything is included in the price and being a smaller resort, you don't have to content with crowding (you don't have reserve your chair!) Once discovered, most people return time and time again. The Couples rewards are a nice bonus.

Couples Sans Souci: Beautiful resort!

This was our second time @ CSS in the last couple of years. The grounds are very tropical, basically situated in a jungle! Groundskeepers were always maintaining them. The food at all the restaurants is 5*, and the staff are very friendly and efficient. Our room was always cleaned and tidied up in a timely manner. The staff always wore face masks due to Covid-19, but we felt very safe at all times. We hope to be back in December 2022!

Couples Sans Souci: Wonderful, peaceful resort

Beautiful resort. This is the second time we have been here. We have been to quite a few all-inclusive resorts over the years, and this is the only one we have chosen to return to. Excellent and friendly service and beautiful grounds. We stayed in a beach front room which are the most up to date (A and B block). Beach is small but no difficulty getting lounge chairs in sun or shade. No beach vendors to contend with. Three very nice pools and two hot tubs on the grounds. Their NO TIPPING policy i [... read more]s a huge reason we love this resort - it is truly all inclusive with no need to carry around American money and no favouritism among the staff. It felt very safe during COVID - the staff all wears masks and the guests all wear masks inside any buildings/restaurants. Hands are sanitized and a glove provided at buffets. A lot of the staff are vaccinated. COVID PCR tests provided free of charge on the resort as required to return to Canada. All very well organized.

Couples Sans Souci: 5th Time visiting our friends here - and won't be the last!

This was our first trip back to Jamaica since Covid has altered our lives, and Couples didn't disappoint. Enhanced cleaning protocols were in place, staff were well prepared, and for the first time in months, life almost felt normal. Food quality was amazing, and the lineups at the buffet actually moved quicker with staff serving than they have in the past when it was "help yourself". It was interesting to note how the guests handled mask protocols, since they were required for internal space [... read more]s, yet some people chose to ignore that mandate. In general, the hotel and staff were amazing. If you are looking for a bit of normal in your life again, please don't hesitate to visit.

Couples Negril: Great resort as always

The hotel was taking all precautions to reduce Covid spread from employee served buffets to wearing of masks in high traffic areas Reduced capacity and one day delayed turnover room occupancy was also appreciated We highly recommend this resort to any future travellers as we felt safe and well taken care of while there

Couples Swept Away: Amazing Resort

This was our 7th visit to Couples Swept Away since 2012. We still love going there to relax and recharge. The resort is kept clean indoor and outdoor. The food is always amazing at all the places to eat. The staff are always friendly and courteous. There is lots of things to do or do nothing, there is no pressure. I highly recommend CSA

Couples Negril: Great resort !

Very nice clean hotel! Exceptional beach and swimming in the ocean!! Very pleasant relaxing holiday even during this difficult times. Staff working hard to keep resort clean and sanitized also to please the guests. Very nice touch from the hotel to arrange the Covid test for return inside the hotel and free of charge. Thank you Coupels Negril ! Very good job!!