Royalton Hideaway Riviera Cancun: Service is incredible

Hotel is spotless, cleaning service fantastic and the service was a five star. My only complaint is the relentless harassing of attending a presentation of a time share (though they never call it a time share but that’s what it is). However, in saying that, they were only doing their job and took us saying “no” in good humour. But it was constant repetition to convince you otherwise. Never heard a peep about it after the first day. Spa was wonderful. 5 star on the spa services and staff. I would [... read more] go back.

Royalton Grenada Resort and Spa: Weather was beautiful

We have stayed at four Royalton resorts now. This one would be rated fourth. Don't get me wrong the view from the swim up rooms was amazing but that's where the amazing ended. The beach is very rocky and you have to pick your spot to walk in. The food I would only rate a 2 out of 5. They could work more on their butler skills as well. One we had was awesome so shout out to Quavar. On the other hand Brad out other butler we felt like we were inconveniencing him and he didn't even want to be [... read more] there We always make the best of everywhere we go but we definitely will not be returning here.

Royalton CHIC Punta Cana: TERRIBLE EXPERIENCE

Unfortunately we had a very bad experience at the Roylton Chic. Staffing - while some staff were great, shoutout to Raul, a great deal were not friendly. It was like we were bothering them. Food - this was a great disappointment. First dinner steakhouse, my wife had the Chicken brochette. Chicken pieces were so overcooked you could not eat it. Next morning we had a pickup at 9:30 to play golf. Went to the Diamond club for breakfast. Arrived at 8:45, ordered breakfast right away. Did not arri [... read more]ve and had to leave at 9:25 to catch our taxi. There was only one waitress serving the entire restaurant. Next night in the Italian, I ordered what was described as a variety of fresh fish. It was deep fried group of fish pieces that were so over cooked that tasted terrible. Then we had lunch at the beach restaurant. We ordered chicken wings, taco salad and a Caesar salad. The chicken wings sat under the warming lights for 30 minutes waiting for the salads. We had to ask the waiter what was the delay. He advised the cook was new and learning. Then we watched the cook and waiter use their bare hands to prepare the salads. We decided at that point to the leave the resort. We met with the Sunwing representative on sighr to file a formal complaint. That person Dubby was very good and assisted us wanting to know all the issues. We them met with the manager of the property to review our issues. We made arrangements to move to another resort. In 35 years of travelling, we have never left a resort due to issues. Sunning refunded us for the days we were on at the Royalton Chic but lost a full day of our vacation moving to the other resort. T

Royalton CHIC Punta Cana: Worst experience ever!!

First time in my may may years of travel have I ever left a resort early. The noice from the pool and the construction/repairs was unbearable. Always being approached to buy spa packages from different employees. The food was terrible, always dry and overcooked. Service was non existent in many cases. Second day waited 45 minutes for our breakfast and finally had to leave as we were golfing. The final straw was when I watched my server reach over the kitchen counter and pick up all the ingre [... read more]dients for my salad with his bare hands and then watched the cook making the food ungloved and not washing hands- totally unacceptable! We moved to another resort after that. Sunwing did reimburse for the 4 nights, but did loose a day of vacation having to pack up and move.

Royalton Splash Punta Cana: Family fun

Lots of fun in the water park and pools. The beach was beautiful. We could only get into one À la carte restaurant as they were always booked, and the one we got into was not good, food was horrible. The food at the buffet seemed to be the same every day, so it got old, fast. The staff were good, helpful and friendly. Beautiful resort, sunny and hot the whole time, which was great! We all enjoyed ourselves except for the 2 days that my wife and I got sick

Royalton Splash Riviera Cancun: Amazing Resort!!!

We had such a wonderful experience at Royalton Splash Riviera Cancun! From the moment we arrived, the staff made us feel welcomed and taken care of. The resort is beautiful, clean, and perfect for families; especially with children. The water park was a huge highlight for my kids, and there were so many fun activities throughout the stay. The food exceeded our expectations, with lots of variety and great quality at the restaurants and buffet. The entertainment team was fantastic, always frien [... read more]dly and energetic, and the overall atmosphere was relaxing while still being lively and fun. A special thank you to Eden Nail for all the help and support throughout the booking process and during our stay. Everything was smooth and well organized, which made our vacation even more enjoyable. We created beautiful memories and would absolutely recommend Royalton Splash Riviera Cancun to families looking for a fun, comfortable, and stress-free vacation in Mexico!

Royalton Hideaway Riviera Cancun: Awesome way to celebrate our anniversary

Spent the week enjoying everything. From Edwardo in the hideaway buffet meeting us every morning with mimosas and coffee to Geronimo at the hideaway pool remembering our favourite drinks with his great sense of humour. Can’t forget Alex at the Zen for providing a great meal along with providing the energy to make the night most enjoyable. The beach, the rooms, the service, the food was definitely over the top. Only home for a few days and already missing it.

Royalton CHIC Punta Cana: Great for the price

We thought I was clean and well maintained. The staff were friendly and energetic. We enjoyed how close the pool and restaurants were to our room. Seating at both the beach and pool was limited after 9 am.

Royalton Hideaway Riviera Cancun: Amazing Clean Resort

It was a 10 out of 10. Food was excellent, pools exceptional grounds were very clean. There was a cleaning staff throughout the resort. The restaurants were great. The entertainment was awesome. The rooms were great ? The maids did a great job cleaning all the rooms.

Royalton Splash Punta Cana: Medicore resort at best

Royalton Splash was quite run down in comparison to other Royalton resorts (including the sister resort next door) that we’ve stayed at. The buffet food was repetitive and often cold. The staff at breakfast were grumpy and barely tended to the tables. The butler was absolutely useless all he did the entire vacation was book 3 al a carte restaurants. We did not get the beach bag, bottle of wine, bottle of champagne or snacks in the room as advertised. He msged us daily asking where we were and no [... read more]t once did he connect with us on the vacation in person other than the first day and last day when he expected a tip. The pool tiles were falling off and my daughter cut the top of her foot the first day on them in the main pool. The pool entertainment was lousy and often didn’t start until 3pm. The beach was beautiful sand and well kept. The beach chairs however were literally on top of each other and not spaced out it was impossible to enjoy without 10 people around you at all times. They were all piled at the top of the beach ways away from the water and squished together like sardines. Was to uncomfortable. The room had a weird pull out bed when advertised with 2 queen beds. The shower leaked into the hallway and into the toilet area. The door lock did not work. The back patio door had no handle. The drawers would often open and get stuck. There was no hair dryer in our room at all. The flight on the way had none of the upgrades that were paid for. The seats were uncomfortable, 3 in a row (not the double comfy seats as advertised). I had to pay for drinks and meals which were advertised as included. The way home was perfect as anticipated and the plane food and service was amazing.

Royalton Grenada Resort and Spa: Great Vacation!

I stayed here for a week in April and the resort was lovely, clean and the food was fantastic. The beaches were beautiful although a bit rocky getting into to the water but once in it was beautiful. I would say not as grandeur as other Royalton Resorts I have stayed at but still a wonderful resort. The staff are amazing and so friendly it made it easy to relax. Rooms were standard and very clean. Overall it was a very relaxing vacation and we thoroughly enjoyed ourselves!

Royalton Bavaro Resort and Spa: Terrible service

The grounds were well maintained and spacious. The service was one of the worst I had ever had for an all inclusive. Going for dinner, to just get a drink we would have to hunt down a waiter for it. Even once we had found one, our drinks would never come until mid dinner. Our rooms - we came in on the first night with no AC. They wouldn't switch rooms for us until they could fix it. Once they couldn't fix it, they said they would switch the rooms but we can have it until 5pm this was at  [... read more]10am when we reported it. We had to carry our baby around the resort until 5pm couldn't give them a nap. I would never book a Royalton resort again.

Royalton CHIC Cancun: Absolutely amazing resort

This hotel is unbelievable, me and my husband just got back and are already talking about booking again. The staff are so friendly and accommodating but we want to.send a special thank you out to our butler's Stef and Luis who went above and beyond for us. Our swimup bartender Luis who knew we needed another drink before we even asked and our sweet inside waitress Ava who always made us feel so special and put a huge smile on our face. Oh and we can't forget Marco Polo our favorite entertainmen [... read more]t guy. The rooms are so beautiful and clean, the whole property was so beautiful and easy to get around. We absolutely lived the fact that the beach was right next to the pools. Oh and the food was phenomenal, I can not say enough to praise this resort. If you are thinking about going do it, you will not be disappointed. If you like a resort that has an upbeat atmosphere. Or if you're looking for a quiet spot, this resort has it all.

Royalton Bavaro Resort and Spa: Not worth the money

I was very disappointed in the cleanliness of the room. Service was very slow and the staff weren’t very friendly or helpful. We had to ask numerous times for towels, robes and never got everything we asked for. The foam machine broke down and never happened at all. Wave runner was broke and despite being told it was being fixed we never saw anyone fixing it. The Italian restaurant served us raw food and ran out of dessert twice. The food at the buffet was horrible and the selection for the kid [... read more]s menu was limited. We booked this resort because we were happy with the Royalton in St.Lucia but we were very disappointed with this one. We would not book again.

Royalton CHIC Cancun: Had a decent realxing time

We had a pretty decent time at this hotel. It was very relaxing and the service was great. Although, we did feel that there could have been more activities planned during the day time, maybe we went on weekdays, sometime the whole vibe was dull. Food and drinks were okay, nothing super fancy. Very minimal options for protein if you are vegetarian.

Royalton Splash Punta Cana: Good enough for the price

I write this at home horrendously ill with travellers diarrhea which started 24 hours after returning, I thought I dodged a bullet but no such luck. The resort is a 6/10 but for what we paid I’m ok with that. I had very low expectations going in after reading reviews so I was actually pleasantly surprised. If food is a high priority for you, do not stay here. If you just want to chill and drink a lot it’s perfect. Overall the staff is phenomenal, the Mexican, Italian (Grazie) and hibachi re [... read more]staurants were great food, but I would avoid the buffet. rooms were big but dated. Needs a refresh and better food and it could be a hidden gem

Royalton Riviera Cancun Resort and Spa: Very good resort. Just thought the beach was very disapointing.

Just one down fall. The rooms are far from the main areas. .We went to lay on the beach, very windy lots of seaweed. i wish we could have spent time at the beach. Would go at different time of year. Otherwise overall it was worth it.

Royalton Splash Punta Cana: Wonderful resort, relaxing

The hotel is definitely a luxury, very good for a couple and a family. Good beach, average restaurant, wonderful amenities, thank you for the recommendation Mr Lawrence. Royalton Splash has very good entertainment

Royalton Hideaway Riviera Cancun: Great resort!

The resort was very clean and well appointed. The staff took pride in their work and were very friendly. The rooms were large and very comfortable. I felt very safe wandering the grounds. There were many dining options and the food was excellent. (Watch out for the $20 US bag of Lays chips!) We loved the beach and swimming in the ocean for a few days until the seaweed made it impossible. We then relaxed by the pool which was a bit noisier with loud dance music (could turn that done a notch). The [... read more]re was also entertainment- a great guitarist and other performers. We would definitely consider come back!

Royalton Splash Punta Cana: Great service

Our butler was great. The building concierge was fantastic. Short resort tram ride to beach. Overall had a great time. Dorado and hunter restaurant were amazing ¡!!!!!!¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!¡¡!!!!!!!!!!!!!!!!!!!¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! [... read more]!!!!!!!!!!!!!!!!!!!!¡!!!!!!!!!!!!!!!!!!!!!!¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!