Terrible bar service

The bar service and consistency of unavailable drinks at every bar was a huge detractor for us. The wait time for EVERY drink was unacceptable. Some of the staff treated us like asking for drinks or ordering from them was putting them out. With the amount of money we paid and the excellent care other resorts place on their service, we would not place this resort on our return list. Also, the experience of our friends getting married (Scott Meller and Jillian Markovits) was some of the worst care [... read more] I have ever seen.

Beautiful St. Lucia

The resort is immaculate and the grounds are clean, maintained and so tropical. The staff is extremely friendly. Rooms are clean and the beds are incredibly comfortable. Food was amazing - both quality and presentation. Only ate at the buffet for breakfast twice. Had all other meals al a carte. Not sure if it was when we travelled (April 14-21) but reservations were not required at any al a carte restaurant for dinner except the Japanese. We never had an issue getting into any restaurant. Lots  [... read more]of options for lunch - Buffet, Italian, food truck and for Hideaway guests the beach bar served food and the Dorado was open. Not a big or long beach but you can snorkel by the breakwall. Lots of chairs on the beach and by the pools. Several towel bars on the resort to grab your towels and it is possible to have more than one per person. Coffee bar on the terrace offers a selection of sweets, coffees, hard and soft ice cream. Smallest of issues - if you enjoy a glass of wine and the bartender needs to open a bottle of wine there seems to be a shortage of cork screws - not all of the bars have one. If you are particular about the type of glass you drink out of your wine could be served in anything. The martini bar needs to practice their martini making. My husband had a martini served in a high ball glass-not quite the same. Overall a great experience and we would return to this resort.

5 star resort

In 25 years of travelling this is the best hotel that we have stayed at. The rooms and resort is very modern. Even escalators and lifts to the main lobby. We really like being on the beach and we did not have any problem finding chairs. There is plenty of choice of food either at the main buffet or at one of the speciality restaurants. The staff were friendly and could not do enough to accommodate your needs. The resort is fairly big with several pools and there again you did not have a pr [... read more]oblem finding chairs at these sites. The trip to and from the airport is lengthy, approximately 90 minutes, but once you get to this resort, you will not be disappointed. We will hopefully return next year.

Amazing resort

The hotel was great, grounds were clean and well groomed. Staff very helpful and friendly. Food was great, lots of choices and will try to cater to any dietary issues. Rooms were clean and spacious. The entertainment team was very good, loved the nightly shows. Our overall experience was beyond expectations.

Loved it

The hotel was great for the most part. Room was beautiful and very modern. Probably one of the nicest rooms we’ve ever stayed in including Canada. Food was good although I found some items not very warm but very good over all. Most staff were friendly. Beach was not real big but well kept.

Beautiful Resort

It was a stunning resort, very friendly staff. Food was really great; so many different options. Night life definetly needs improvement tho. After 1030 there isn't much going on, and even really before then, someone's the shows are always the best. Pools and beach are beautiful and very clean. No major complaints. Nothing to ruin a vacation!

Royalton St Lucia Resort

The resort was Great .. The rooms were amazing always clean and supplies left every day. The buffet was good. The restaurants,ou never had to wait and the food was very good. The staff on the resort were friendly and every time they walked by always acknowledged. The bars and pools were great. The beach was ok some see weeds in the middle but always kept clean and lots of chairs and umbrellas. We would like to thank Ailsa Walker for helping us pick the write Resort. She was excellent. . The  [... read more]Air Canada representative was very helpfull.

Gorgeous resort, great food, absolutely terrible service

Really a shame for such a magnificent new property. It is like they went out and hired 200-300 people who had never worked a day in the hospitality industry in their lives. Restaurants took up to 2 hours to get main course, in a la carte restaurants we went out to martini bar to get drinks as servers would disappear for 30-45 minute stretches. Ran out of everything including bottled water, so supply chain logistics also challenged. Doors of washrooms in public areas and fir-escape doors to stair [... read more]wells missing handles/hardware not enabling locking in washrooms and not allowing emergency exit in case of fires. Glass panels 3 ' x 6' for patios toppling 1-2 stories and smashing as not properly secured, luckily didn't seriously injure anyone. Management non-responsive, GM would not come out to talk. Front desk staff completely incompetent, took 25 minutes to check in as the only patron at the counter with 6 staff members in attendance. Bracelet system took 4 attempts back and forth to room to be able to open rooms. No availability of coffee in mornings except at buffet which doesn't open early. Once inside buffet, could take up to 20 minutes for a server to get coffee, no ability to just get your own coffee at buffet. Not a relaxing vacation, you go away to kick back and not have to think; here you had to constantly be searching/asking for service. I am very low maintenance and not hard to please, resort and amenities spectacular, food quality once you got it A+, but the service level just killed the ability to enjoy any of it. Very disappointing.

Beautiful resort

We really liked the resort. Very clean, safe, the service was great, new resort therefore everything was extremely clean, they didn't spare any expensed the decor throughout entire hotel including beach and swimming pool lounge chairs and beds were so comfortable and always available. Resort was quiet empty though, if full we could see a shortage of room in beach because beach area is small.if you like a long beach to walk on this is not the resort for you. Do the west coast excursion that take [... read more]s you to the piton mountains , mud bath, waterfall and snorkeling great experience. Only problem is we both got food poisoning from something we ate so 2 days of our trip were spent in bed sick. While we were there we were told 115 people had gone to medical Centre with food poisoning so something must of gone wrong. Food was very tasty that was the sad part because all was so good accept the getting sick.

Mixed feelings

Beautiful grounds!!!! Food was ok but my fiancé got food poisoning and it was really awful.. service is slow but to be expected I guess for a new hotel tiny beach too.. we stayed in the basic room and we were happy with it

6 star!!!

The staff were amazing, so personable , caring and involved. Played volleyball with us. Pool activities with us . Made some great friendships. Some of staff can even join you for lunch if you invite them. Great way say thanks to them. Its covered by resort if they are with a guest. Buffet is incredible , fresh meat, fish, pasta , ete etc . Great for bfast and lunch and dinner . My fav was Zen, large grill with chef entertainment. Steak house great also. Be sure order 2 appetizers as serv [... read more]ing for those is small. Bartenders are first class and make amazing drinks--try Bob Marley - Funky Monkey and perfect Pina Colodas !!! The resort is not overwhelming , ie , no trolleys required to get around. IN one day you know your bearings and way around. Mary gave me best massage I have had in my life !!! Some amazing early evening entertainment by lobby bar. Local singer Diane Phillips -- omg!! With a trombone player !!!! Be sure take Pigeon Island 930 am hike --- wear off some that food. Staff take you there -- amazing views of Rodney bay . If too ,much you can get cab back --I did . About 45 minute walk there. Acquafit around 11 each morning - 30 minutes--perfect ! Around pool and beach so much variety of lounges , some umbrellas , some with bed style with coverings. The sunsets -- unreal !!!!!! Would go back for sure !!

Great new resort

Was there a month after opening so still some small issues to sort out but: Awesome food at the buffet or the a la carte. The chefs at this resort can cook some really nice food. Property is beautiful, clean and the staff is awesome. Always willing to go the extra mile to please and they love their jobs and it is apparent. Nothing more needed for a great holiday.

Off to a great start..

The Royalton Saint Lucia is a beautiful new resort and we really enjoyed our stay overall. It helped that the resort was fairly quiet and empty with a low occupancy when we visited, so we got to experience it without any crowds or noise. It was a peaceful and luxurious vacation, and very relaxing. The rooms were huge and clean, spacious and airy, as were all of the buildings. You will find the public areas grand and spacious and very well furnished; the decor was modern and clean and natural, ve [... read more]ry tasteful, in the public spaces and in the rooms. The designers had good taste and the nice furniture and design touches gave the resort an even more luxurious feel. The food was really very good, with all 13 restaurants offering quality food, good variety, and very nicely cooked overall. The buffet/ Marche was the best, offering the best variety and freshness. The pools and grounds were beautiful, the landscaping very lovely, and the beach, although small, was well designed and groomed. The staff were courteous, very friendly, young and helpful. They were overall well trained in hotel arts, but the breakfast buffet lacked attentiveness toward guests, with servers appearing lost and clueless, never bringing fresh napkins or cutlery on time and missing the urgency with which north americans require their coffee in the morning. I was utterly frustrated at the super slow pace of the morning waitresses who could not find me an urn of coffee to save my life. By the time they brought the coffee, breakfast was almost done at my table. This occurred every morning and so was a completely reproducible error, although I openly voiced my pleasant concerns each morning that my need for coffee was unmet. Only one other restaurant, the steakhouse, took too long to serve food, over an hour's wait for simple entrees, and the manager did apologize afterwards. These glitches are expected in a new resort and I am sure that they will improve service over time. Overall, this resort is off to an excellent start as it is a beautiful location, with good food, beautiful pools and helpful staff.

Absolutey increadible Resort !

Every thing was impeccable, New resort and still under construction but very well managed and seamless operations while ongoing , so no disturbances. this resort is top notch, the views in all directions are breathtaking, the cove ( bay ) it is nestled in is spectacular. the Staff, The restaurants, The buffet, the service is all above par to any resort I have ever been at. I had a presidential suite in the Hideaway with a butler , it makes things so easy as whatever you need and want , he wil [... read more]l take care of it. well worth the extra expense.