Nice resort and great location

Very nice grounds Plenty of room on beach and plenty of lounge chairs and towels Very clean No need for butler in preferred section as there are plenty of lounge chairs (no need to reserve) and no reservations required for dining Unfortunately dress code NOT enforced at restaurants which is disappointing for those of us that pack dress clothes (many guests wearing shorts and t-shirts to dinner) Purchased west jet indulgence package (daily use of water circuits, bottle of spirits on arrival  [... read more]and special turn down service )that was NOT recognized at this resort West jet rep was rarely on location English language barrier Service at restaurants inconsistent Very good entertainment Room service and housekeeping very good Spa services and romantic dining on beach WAY overpriced Excellent WiFi service Resort shopping lacking in variety

Our new favorite

We went for a short three night stay and were very happy with this resort. Usually when we go away, and we’ve been to many resorts in several countries, we feel like to always give up something. Either we don’t like the beach or the pool or the food or the commute from the airport or the service. At Secrets we were happy enough with all of these areas. Not our favorite beach ever, but a very nice beach, our favorite pool, best service we have had anywhere and the food was very good. Usually  [... read more]we like to try new places but we would definitely consider returning here for a relaxing holiday. The only thing we could complain about was that the hallways were quite noisy sometimes from the room and we had to put towels and pillows at the base of the door to block out the noise. Bring ear plugs if you are a light sleeper.

Incredible!

We will definitely be going back to Secrets Cap Cana. The Customer Service was outstanding! Preferred Area was amazing. Rooms are beautiful! The only thing lacking was the nightly entertainment but that is never the focus of our vacations.

Fantastic beach!

The beach was outstanding. Amenities and rooms were very good. Food could have been better, as it was hit or miss. The resort was very busy when we went so this impacted the service level, which was still very good.

Secrets was everything that I expected.

The hotel staff and accommodations were excellent. The staff went out of their way to serve you. I was a little disappointed in the preferred room bar. I have stayed at Sandal's and Excellence, and both these resorts have a bar in the room, along with red and white wine, which is replaced daily. Secrets only had four miniature bottles, and no ice. We had to keep going down to the preferred lounge to get ice and a glass of Canadian whiskey to have in our room before dinner. Very disappointed in  [... read more]this. The food could have been better. I am not a fussy eater and enjoy all kinds of food. We went to the French restaurant for our anniversary and the lobster was overdone and also the steak. We went twice to the preferred restaurant for fish. The second time it was awful. We had ordered shrimp & scallop risotto. I love risotto. The fish was overdone and the risotto was not creamy, It was thick and dry. I took one bite and couldn't eat it. We did get an upset system from something we ate and were unable to go for dinner on our last night. I was very disappointed as it was Caribbean night, and we ended up not being able to eat anything. Other than the food, everything was perfect.

Best view ever!!

What a view as soon as you leave the shuttle!! Magic... Great wide beach. Therefore, many improvements are still needed (management, staff, service, food and property). It will become a real Secrets some day... Would I return? Not sure yet.

**OVERBOOKED**

First and foremost the negative comments: Although we had booked a Junior Suite with Swimout, we were assigned an Oceanview room, a (downgrade). We were not the only guests in this situation. The hotel had grossly overbook the swimout category. In our minds a way to fill the hotel. After four hours and many conversations with various hotel staff. We had no choice but to take the Oceanview room. For this reason alone we would not return to this property. Some positive notes:  [... read more] The grounds are lovely. The staff is very friendly. Many different choices in Restaurants.

Best Vacation - Amazing Resort

This resort was absolutely amazing. You couldn't ask for better service and the food was perfect. The beach is incredible. We had every amenity you could think of. Wi-fi was available all over the resort with no interruptions. We had a swim-up room and used it a lot. We even had drink and food service delivered to us while we were in our pool. Our room and bathroom were very spacious. Our shower had double shower heads which was very cool. The only thing that we would fix would be the mini bar. [... read more] It was not cold at all. I would highly recommend this resort. This is our 4th visit to a secrets resort and was our favorite.

Beautiful Resort

This is a beautiful adult only facility. The rooms are well appointed. The rooms, common areas and grounds are all kept very clean. The food in the restaurants was fantastic! One thing that stood out was the friendliness of all of the staff, regardless of their role.