Amazing trip!

I thought the hotel was beautiful. I had a room in the Eden bldg which had a swim up. Couldn't have asked for better. Everyone was super respectful and kind. Food was good. Has a coffee shop and the ladies were fantastic. Guest services was phenomenal! I wish I could remember all their names but as I can't I'd like to give a huge thanks for all they did for me.

Cant Wait to go back!

Everything was great, the beach was not as expcted. is it as wide and white as other places NO but it was clean and the kids were playing. Seaweed was minimal and people were cleanign it up! The food was AMAZING, so many options and never went hungry. Definitely eat that the beach restaurant - pizza, nachos and fish tacos were great and the view was unforgettable. The staff was always helpful, people came aroudn askign if you wanted drinks and cleaning up dirty cups all day. We stayed at th [... read more]e Daisy, without kids and went to the Eden during the day. Room had no issues, AC worked, bed was good and lots of pillows. Mikes coffee shop was great for coffee any time and all day. I cant wait to go back

Wonderful Experience every time ❤️

Rooms are beautiful and staff very attentive. We enjoyed the restaurants. Loved the pools especially when they had the foam party! Stunning views and the entertainment. We ave been before and will likely stay again. Thank you Oceans resort staff for a wonderful vacation.

Review

There is no actual beach and the sea was full of seaweeds, I knew there are seaweeds, but did not expect that much. Pools were fine, but I prefer sea, pools I have in Canada. Not having a beach impacted my experience. I will say "Yes" to would you recommend this hotel to a friend, but will make sure they clearly understand NO BEACH. Except the beach and seaweeds, resort was pretty good. Also, cost of paid activities is unjustifiably high and since there is no competition, they can practical [... read more]ly ask any price.

Great resort

the hotel is good and the room sizes are good. The pools are amazing and the kids pool as well. Unable to access the beach as there is rocks. The food seems to be abit on the low side as missing flavor. but one thing is the pool bar, how they make the drinks is like watered down or something as you get the taste at all. and if you ask for a different drink with the bottles they have on the shelf they dont want to make it. and one thing did not like is, they have the pool restaurant by the kids [... read more] pool, and the kids are hungry and want to go eat they want you to change cloths and come in to the pool restaurant. that is something does not make sense. If you are a pool restaurant it is obvious that people are going to come out from the pool to grab something to eat. they are not going to go and change and come back. these things they will need to fix it up.

Beautiful Hotel

The way the resort is set up is perfect. I loved the coffee shop & ice cream parlour, beautiful lobby bar. So many different areas and restaurants. Spotless, modern & safe. We had an awesome swim up room. Also spotted some adorable monkeys in a garden area. The only downside currently is the beach, (lack of-at the moment) but every thing else made up for it!! Looking forward to going back soon. I highly recommend.

Amazing Resort even without a Beach

I was really impressed with the resort. The rooms, lobby and grounds were clean. The service was on point. There were so many options of restaurants and anyone going there I recommend Route 66, Mike’s Cafe. Even though the beach was closed and it seems permanently the pools and activities at the pools made up for it. You will not be bored. Plenty of Food and drinks to choose from. Definitely recommend.

Pretty good resort…

We enjoyed our time at this resort, but could use some improvements. If you get a good price definitely go! Pros: animals, water park, bowling Cons: understaffed, maintenance, beach The resort was at max capacity when we were there so could be a very different experience when it is not. Interacting with the coati and monkeys alone made this resort worth the stay. The kids had a blast! But when having issues (ac, broken lock, key fobs stopped working) it was a bit difficult to get anything [... read more] resolved quickly.

Nice resort to stay

We enjoyed our stay at the resort. No complain at all. The foods are amazing and the people working are great. We will comeback again in the future. We went to tulum and three cenotes. Nice place to visit. We went to don serloin restaurant too and the tacos there were so delicious.

Beautiful Resort

Enjoyed this beautiful resort so much, I”m heading back next week!! The resort grounds, rooms, staff, food, drinks, pools all wonderful. Well organized and very safe. Would be great for couples, families or large groups as they cater to everyone. I highly recommend a visit to Ocean Riviera Paradise. I would also suggest booking through Tripcentral.

Disaster in paradise…

We started off with an “upgraded” room only to be greeted with a trashed room that was under construction after waiting almost 4 hours for our room to be ready to check in. Then they proceeded to move us to a kids section of the resort after expressing we did not want to be there in the first place. After that whole ordeal that took over an hour they placed us in another room, the next day we were moved again which was a complete inconvenience, waste of money and time. When we got moved to our t [... read more]hird room one of the main upgraded feature was the rooftop jacuzzi that did not even work! Also apparently ocean view which was completely blocked by a wall, when this was mentioned to hotel staff nothing was done. The communication and organization at this resort was severely lacking. Very disappointing trip for us. To top it off at the end of the vacation we were instructed to be ready at our room for luggage pick up at 530am. We arrived at the lobby and waited for our transfer for over an hour and kept asking the front desk staff that had 0 information for us. They kept shifting us off to the bellboy who was incredibly rude, laughing in our faces and told us we missed our bus and to find another way to the airport. We then were left no choice but to take a taxi who told us it would be $80 USD which we agreed to. When we arrived to the airport the driver wouldn’t open the truck to give us our luggage and demanded more money from us. He refused to give us our bags until I had to drain all the money out of my wallet, extremely disappointing turn of events. We ended up paying double the price for the taxi. To top it off this resort doesn’t even have a beach! It’s completely washed away and you can’t really access it through other resorts because they are private to the hotel. The only good parts about this hotel were the serving staff and coffee shop was a cool feature. All that being said we would never go back here save your money and time and look else where.

Nothing like before.

In 2017 we visited for 2 weeks. I just got back from 2 weeks. It hasn't aged well without regular maintenance. It also has the same buffet every day. Was disappointing and I will not be returning to this resort.

Great vacation!

I loved the entire resort! Very beautiful. The one restaurant (blue moon) required men to dress in long pants and dress shoes (we were unaware), so we couldn’t try that restaurant. Coffee place was amazing. The only thing I wasn’t a fan of was the beach. It was maybe 4 feet unless you were “privileged” and you could get some beach. I give the resort a 8/10, just because I wasn’t aware of the privileged sections and the beach. Overall a great trip.

Great trip!

We just returned from the Ocean Riviera Paradise. We had a great trip and I would return. My big issue is the beach. There really isn’t any. We were able to get seats near the beach but then there were so many rocks it was hard to go into the water. We would walk to the left and use the next beach where I feel the resort had added sand and it would be nice if the Ocean did this as well. The food and drinks were good, but I would have preferred Corona beer. We ate at the Japanese and stea [... read more]k restaurants which were both good. It was hard to get drinks in the buffet in the morning. We didn’t use the pools so I can’t comment on those.

Resort worthwhile visiting

I've been for a 3 nights long solo last-minute vacation as a women in this resort. Firstly, I would like to say that I felt safe and respected in every moment. Secondly, visually resort looks amazing, and customer service is impeccable. Theirs "all inclusive" service really shows what these words mean. I was amazed by the number of activities they're offering, food and beverage options. Rooms are clean and spacious. I would recommend this place, and I will go back there for sure!

Lovely Resort

The resort is very well maintained. Very clean and very friendly,helpful staff. No line ups for buffet. Several a la carts do not require a reservation. The Steak House was very nice but the rib eye steak was very tough. The steak at the Blue Moon was excellent. We could not get in the Japanese one unless we bought a US $50 bottle of wine. We did not not. Lots of loungers at the pool but they could use more umbrellas, several were broken. The beach was disappointing as there was no b [... read more]each space for chairs, there were some chairs up off of the beach. We walked down the beach a way and sat on a towel, of resorts that were close by, which was fine. Very pleased with the gym and walking track around the resort. Overall, a wonderful vacation!

Ocean Riviera Paradise

Husband and I just returned from a week at this resort - we really liked it it was more on the casual side which is what we were looking for our room was a el beso swim up (adult only) it was great our housekeeper was fantastic - mini fridge consisted of bottles of water 1 can each flavour pop and generally 2 beer we left a note with small Tip and requested more beer daily the amount varied from 3 4 or 6. The server walking around bar would check if we were in balcony in swim up and serve us t [... read more]here too - a little tip would also help. There’s a snack bar at the el beso pool too was closed a couple times in our week. No towels or clothes are allowed to be hung in balcony you will get a letter or visit asking to remove. This resort is not known for the beach it’s not very wide and there are massive black sandbags on shore to stop erosion - the beach is busy so you need to go early. There is no lack of dining at this resort although a couple places you do need to make reservations day of either on the app or at the main buffet counter. The food was good we had no issues. Staff in all areas were great. There are a couple Designated smoking areas - ppl were smoking off to side at adult Pool. There are spider monkeys at this resort which was cool To see but you need to be there at certain times also depends on how hot it is they hide in trees when too hot out. There’s a cart shuttle to help pp get back and forth we only used once the resort was very walkable and it we found wasn’t as stretched out as some are where you are constantly walking long distances. Be wary of the shopping tour that may be included in travel package it is advertised as 5th avenue but has a jewelry and tequila stop first which are only to sell you things and ends with van dropping off in random Parking lot away from 5th avenue with no direction and you will be told to be back in couple hours or will leave without you - this company should be giving out maps not just leaving tourists in a unknown area with threats of leaving without you - not recommended - cancun airport was a disaster they are not Manned at immigration for many planes landing at same Time the wait with thousands of Other ppl took us over 2 hrs at just immigration booths - pack your patience

Another great visit

This was our 4th time visiting since it opened. We have much more good than bad. The good/great: the food is plentiful and very good. There is a wide assortment of options, and we didn't need to snack as we ate so well. Upgrading to El Beso is worth it as you can have made to order breakfast at Blue Moon. We enjoyed fresh pastries, eggs Benedict, etc. The drinks are good, bartenders great. Cecilia at the El Beso pool remembered what we drank and always had a smile for us. Being able to see the  [... read more]monkeys almost every day and have them eat out of your hand and let you pet them was great! Note, they only like bananas, so grab from buffet. Herman from the El Beso cafe was awesome! David from the buffett was great! Rooms are clean and spacious. The so/so: for some reason, towels seem to be the hot commodity. We had one of ours stolen from the pool, were standing across the pool at the time. The front desk wanted to charge us $100, sent us on a wild goose chase to another desk, then when asking to speak to the manager, they gave us a card. The next morning, staff took our towels while we went to breakfast. We started leaving hats & books on chairs after that. There was always lots of chairs. We will be back. The Daisy waterpark is amazing for kids and the entertainment for the kids looked great. Our granddaughters would love it.

The name says it all- Paradise!

Absolutely fantastic location. Couldn't have asked for anything better with this resort. Nice layout of the resort, nice balance of adults, kids and privilege areas. Tons of loungers at all pools (as long as you reserve early). All staff were SUPER nice and happy. Not too far from the airport. Was very happy with the privilege option.

Amazing resort

The kids park is amazing. The bartenders there take care of the kids and get them their special drinks , they realize it's kids first there. I want to go back already . Buffet was amazing close to our room and always something kids would eat . And the sports bar being open late all night was awesome, as our flight was delayed and we just missed dinner but they were more than accommodating there.