Amazing Resort and Food!

Lots of activities to do throughout the day from beach games to obstacle courses in the pool. Excellent entertainment shows at night. Good beach with swimming area. If you want to get a lounge chair at the beach should get there early as people tend to claim them early. The restaurant reservations fill up fast so book before you arrive if possible, but the general buffet is excellent and has different features every night so I wasn’t disappointed that we didn’t get to try many of the restau [... read more]rants.

Outstanding Resort

This was our 3rd visit to the Iberostar Quetzal. We enjoyed this last visit just as much as our first. The food; amazing. The buffet is just as good as the al a cart restaurants. The grounds: impeccable. Jungle views, monkeys, peacocks, flamingos are just a few of the sights you will see. The beach: perfection. Soft, white sand and crystal blue water. We give this resort 5 stars; not only for the resort itself but for its staff.

Amazing Resort

We were very impressed with the resort. It was very clean & well maintained. The grounds were beautiful & the beaches clean. The staff was wonderful and very accommodating. We are considering returning to the same location.

A must to discover!

We had a wonderful time at this resort which met all of our expectations. We were there for 7 nights in mid-November. The hotel grounds are very beautiful with paths in luxuriant forest - a sanctuary for several animals from monkeys to flamingos. The hotel and the rooms are well maintained and very clean. The food at the buffet was good with lots of choices. We ate at 4 of the 5 restaurants: We enjoyed the Japonese restaurant the most, but we're disappointed by the Mexicain one. There was entert [... read more]ainment for all ages all through the day and the evenings shows were excellent; the theater was always packed. The beach is beautiful and allows for long walks. The hotel is also very well located in a safe area at a 30 minute walk from the 5th avenue and 5 minutes from a strip mall. All the personnel at the resort was very friendly, helpful and always smiling despite their long working hours. I will return to this resort no hesitation.

Great value vacation!

Pros: 1) Updated, cool, clean, comfortable rooms. 2) Free decent Wi-Fi throughout the resort (Bravo - our connected society appreciates Iberostars progressive approach with free wifi) 3) Crazy wonderful, lush wildlife jungle setting. 4)Fantastic beach 5) Shaded palapas everywhere 6)Great location to PDC. 7) Excellent beach bar service (Diana) 8) Excellent room features, charging ports in wall plug, phone also was equipped with android cable, iphone lightening, old school apple charger, [... read more] and soeaker charger. 9) Snacks, well stocked fridge, and room service. 10 Excellent hospitality throughout Cons: 1) They sold out the beachfront on Quetzal side. No swimming on Quetzal side - closer to use RIU Yucatans ocean front to swim than to walk over to Tucan. Sold out a HUGE portion to jet ski, parasail, diver center, and snorkelling boats businesses. SHAME!!! Cut their area 75% and rope off boat lane - nothing was marked. 2) Smoking everywhere....disgusting while eating, or on a hot beach. Need a non smoking area....get with the times. Sandos next door has non smoking enforced areas. 3) Food got redundant (was plentiful, and tasty, but never changed much.) 4) Room service should change their times so it's available when restaurants are closed. (Late night early mornings) 5) Fish ponds surrounding buffets were filthy swamp pond scum that desperately needed cleaning the green algae 6) Blown speakers and super loud music in beach buffet....

Beautiful Resort

I visited Iberostart Quetzal with my boyfriend in early September for 1 week. Overall a great experience: 1) Beaches were beautiful and well kept 2) Entertainment was for great and for all ages 3) Great resort for both families and adults - they have an adult only pool 4) Grounds were well kept and animals kept to themselves 5) Friendly Staff On areas to improve: 1) Food - in general the food was average and my boyfriend ended up getting food poisoning the day before we left 2) At ti [... read more]mes had to make multiple requests for items, i.e. bottled water

Great Resort

No complaints, really. Property, rooms, grounds, staff at all levels & food are great. However, 2 points: A. Food was a bit salty--keeping in mind that salt can always be added by the person eating. B. 9 PM shows: The first 30 to 45 minutes were always in Spanish--extremely boring for someone who doesn't speak the language.

Amazing resort

Room was great ,clean , employee were exvellent inside and out , food and restaurant were amazing , people are very friendly and helpfull, I would rate it as 200 . I really enjoyed every min I was there . Thank you

Great resort with beautiful sandy beach, friendly staff, amazing jungle

We had a great time during our stay at Iberostar Quetzal. We stayed from April 7th to April 14th The weather was pretty good, day time temperatures during our stay were around 30 degrees Celsius and it rained only once but at night. Some days it was windy at the beach. We found the Iberostar shows and staff performance better than in other resorts we visited in the past and we were always looking forward to see the nightly shows. The staff at the resort was always friendly and helpful, sp [... read more]ecially Karlos from entertainment. WiFi was available throughout the resort and we never had an issue with it. The resort grounds are well kept. In particular, we really liked the small jungle between the pools and the main restaurants and lobby. It was very peaceful. You can see lots of wildlife like: monkeys, flamingos, peacocks, swam, docks, Iguanas, turtles, agouties etc. We also enjoyed that the grounds have two good quality tennis courts and at 8:00 am a tennis pro would provide some basic ball feeding to practice your strokes. This was a pleasant surprise and it was a great way to meet other tennis players in the resort. The ball feeding lasted about 30 min and afterwards the Pro would pair players to play a game. The food was excellent with good selection and quality. The a la carte restaurants we enjoyed most were the Japanese and Italian. Finding reservations for a la carte restaurants was never an issue. The main buffet is open from 7:00 am to 10:00 am (breakfast), 1:00 pm to 3:00 pm (lunch) and from 6:30 pm to 10:00 pm (dinner). It would be nice if there is less gap between lunch and dinner at the main buffet. The beach at the resort is one of the best in the area. It is very wide, sandy and there aren't any rocks. The water was clear with beautiful shades of green and blue. Seaweed started to wash up after our 2nd day and the staff was working hard to clean it up but they were not able to keep up with it. They need more staff and equipment to clean it. Beach chair: We always found enough beach chairs and shade and it was never an issue during our stay. The resort is located close to Playa del Carmen. I takes about 30 minutes to walk to Playa del Carmen or 5 minutes by taxi. One night, we walked to Playa del Carmen and enjoyed the street performers located at "Parque Fundadores" close to Quita Avenue and Benito Juarez Avenue. It was such a nice surprise to watch these shows of the Mexican and Mayan culture. It was a great place to seat down, rest and take some pictures. Make sure to tip the street performers. I was amazed at how good they do the street performances. Later we walked along 5th avenue where we dined and shopped. Overall it was a great resort and enjoyed our vacation at this location.

Awesome vacation

The staff were amazing,great service, clean rooms and good food. All the à la carte restaurants were good except the Mexican restaurant was just ok. Rosie from the lobby bar is excellent and made our vacation. Edwardo the consierge was also amazing. I would recommend this resort to friends and would go again

Great Resort!

An amazing resort that's very welcoming and offering excellent service and dining. Rooms are spacious, well kept and clean. The grounds, which include an ecosystem and fauna, are pleasant to walk through and offer settings for photography. The extensive beach allows for play, relaxation and long walks. The staff is attentive and experienced.

Amazing Resort

The hotel is amazing in many ways. 1. It's located in a gated area of Playa del Carmen. 2. The receptions and service staff are friendly and experienced 3. The grounds are very well kept and the eco system is very pleasant. 4. The food was fresh and well prepared. 5. I was very thankful for the special attention of the chefs and assistants in providing selections of gluten & lactose free foods(Medical requirement). 6. Excellent and courteous service in the dining rooms and restaur [... read more]ants. 7. The nightly entertainment is quite enjoyable.

Favorite vacation location

We have returned to this resort 5 years in a row. Each year we bring along different family members and everyone has enjoyed their stay immensely! The size of the resort is perfect, the beach is great for walking, the pool is always a place where we spend a lot of time. The rooms, the food are all excellent. The best part of this resort is definitely the staff and managers. They are what makes this resort a place where we will always return. We have met the same staff now each year for the  [... read more]last 5 years and they are such lovely and hard working staff. We cannot say enough about the Chefs in the buffet restaurant as well. Several members of our family have dietary restrictions and the resort provided us with a letter to show the staff whenever we were unsure of ingredients in some of the food. Every evening one of the Chef's would walk us through the buffet indicating what was safe for us to eat. Amazing service! It was my birthday and they even surprised me with a dessert that I was able to eat. I cannot say enough about the Iberostar Resorts. Their customer service is excellent! We will be back next year again.

Amazing resort is right!

to whom it may concern; I will speak/write on behalf of myself in hopes that Robert will write his own review :o) First of all thank you for offering such great giveaways. We were fortunate enough to win and for that I am grateful. The experience was a most wonderful one. The flight down was a little chilly but I managed to cover up quite well. Upon landing we were received at the airport by your representatives with signs, well dressed and TRANSAT logo well in view. The drive to our  [... read more]hotel was a pleasant one. As per hotel: WOW! I have never been to an all inclusive resort that had SO much to offer. The service (always right there if you needed that little extra bit of wine etc), room (very spacious and clean), surroundings were all above and beyond expectation. I enjoyed the location so much that I will be returning to this particular Iberostar with family. I have been talking about my surroundings non stop to everyone since I got back. And I haven't touch on everyone yet! Let me expand! The animal life and beautiful plants were everywhere. The flamingos lively colour, the monkeys nest right outside our bedroom window ( we were on the top floor) the lizards basking in the sun by the pool we frequented ( they did not bother a soul and were not intimated when walking right by them or taking a close up pic), the peacocks (did you know they could fly? We did not until one was posing for us on our balcony--did I mention we were on the top floor), the beautiful waterfalls, landscape, numerous birds, and other little "rodents" (can't remember their name) just meandering about. I JUST LOVED BEING THERE!!!!!! For me it was not just basking in the sun/drinking and having a good time (too old for that now I guess) I go for the warmth more than the sun. So you see all the extra nature like activities were for me two holidays in one. The weather was great and I must say I had a very relaxing and most enjoyable week. A great big thank you to whomever is responsible for putting out TRIP TRIVIA and very glad I/we came across your website. Telling my friends about that as well. At this moment I am feeling a little greedy because I hope to win another one :o) tu amiga Cecilia P.S. I must tell you that another highlight of this trip was, after taking a year of Spanish classes I was able to practise the language and the people there were VERY receptive to helping me with pronunciation and vocab. MUCHAS GRACIAS TODOS AMIGOS A TRIP CENTRAL!

Iberostar a place to enjoy.

Staff were great. Good food. Nice rooms. Excellent service. Nice choice of resturants. Good selection of excursions. The trip back and forth to the airport was easy. We always felt safe and secure.