Big food shortage!!!

Room was good, lots of hot water were the only good things I can say. Food was awful! No eggs, minimal fruit and vegetables, getting bottled water was a fight, The snack bar ( supposed to have pizza, burgers and hotdogs only served cheese sandwiches every day except for one when they had hotdogs, which was a hotdog split down the middle on a hamburger bun NO CONDIMENTS. At the Italian restaurant the chicken parm was noodle with some white sauce and a chicken leg (yes a drumstick) dropped on top [... read more]. Oh! And I should mention the main pool was drained for 2 days so everyone was in the pool in the adult only section.

Beautiful beach & pools

The hotel and rooms were OK, but the beach and pools were the highlight. This was my fourth time to Cuba, and this was my least favorite. The food was the same every day at the buffet, and the snack bar in the adults only section didn't have most of the items on the menu available. There were no eggs for a couple days. No fries, pizza and burgers almost every day. The lobby/front desk staff were not very accommodating and ignored us when we would be at the desk to ask a question. Bar staff [... read more] at the beach bar and adult pool were very friendly. The two men who cleaned our room every day were amazing.

Resort Review

Grounds and pools were great. Rooms were clean and the housekeeping staff was pleasant. Staff at dinners and bars were good with the exception of the lobby bar, there were a few unpleasant bar tenders. Would have been nice if everything was open, the Central Perk cafe was closed during our visit. Beach was great. Food at the buffet was not good at all, nobody in our group really ate dinner.

Challenging

Arrived at hotel late New Year’s Eve. Lobby was full of patrons waiting to go to another hotel for festivities, this hotel had a low key party by the pool, lots of metallic confetti being used, took all week to remove from the pool. For the first 3 days, food and toilet paper was hard to find, apparently the hotel allows locals to use the hotel, so hoarding was an issue. The staff was great, trying to help, but, shortages of the food and TP were the issue until the next shipment came in. N [... read more]eeded to speak to customer service several times regarding lack of bottled water and toilet paper in hotel room. Lookout gazebo was in disrepair with rotten floor boards. Poolside entertainment was disappointing. Bring bug spray, we ended up with dozens of bites. The weather, poolside bartenders and beach made the trip enjoyable.

Amazing staff but shortages showed!

The staff made the place #1. The staff was cleaning almost constantly but there was a huge lack in toilet paper, people were hoarding and saving it because they weren’t refreshing the empty roles in rooms or public bathrooms. Taking into consideration that Cuba has huge shortages itself the hotel showed that. The kids only drinks were lemonade or cola. The kids club was shut down and broken. There was only one day of pina coladas or you could get rum or vodka drinks, no slushy drinks. The beach  [... read more]was a far walk but there was golf carts willing to drive to closer. The a la cartes didn’t have the food that was on there menus but staff did the best that they could do with what they were provided with. The entertainment really lacked at the pool bar. The first few days we were there, people were hoarding food, would take whole loafs of bread not leaving any for others but as the week went on it got better. Besides all the negative we made the best out of it. I do recommend the jeep safari that takes you into town and shows you the real Cuba.

Great Resort

Beautiful beach view from the ocean view rooms. Friendly staff and great atmosphere. Rooms were clean and comfortable. A-la-Carte restaurants served good food and perfect sized portions. The live shows during the evening hours were entertaining and interactive.

Not great :(

We have been travelling to Cuba for 17 years and this was the worst experience we ever had in Cuba.Just want to mention that we never travel to Cuba with any high expectations and we are very aware of the shortage of food, drinks etc but in this case I believe most of it was bad management. The reason I say this, is because we walked on the beach to the next door resorts and let me tell you it was not the same. The check in was a mess..our rooms were barely ready at 4 pm and once we got the 2 r [... read more]ooms, one of them was already occupied by someone else so we had to sort that out. The buffet barely had any good choices of food, the first day we got there they didn't even have a toaster at the bread station until we complained and they brought one out. Absolutely ridiculous! They only had eggs at breakfast for 3 days we were there and on our last 2 days they barely had bread and NO butter. They started running out of the main supplies really quickly once the resort started to fill up as of Dec 25th. Entertainment was ok..nothing special, the beach was beautiful but they could replace their beach chairs as they are awful, broken and very used up. And to top it off, the morning we left there was no water in the entire resort. I would never return to this resort.

Amazing resort

This is my third time at this resort and first time for my son. As usual the Grand Aston never disapoints with its oustanding entertainement and the cleanliness of the rooms (always block 3/3rd floor for me) and grounds. I highly recommend!!

Will not be going back to this resort

We've been to Cuba couple of times and always loved it. We chose this hotel because of the high reviews, but what a disappointment. Food was awful, buffet had not many choices. Bar had not much variety of cocktails or even soft drinks. Some of the staff was rude. Some of the reception staff was annoyed that we were asking questions. No good info/communication about the hotel amenities or simple info such as number for reception. We were supposed to have oceanview room but we got bushes instead, [... read more] we had to ask two times for the rum that was a part of the upgrade. Nightly entertainment was pretty much not existing. Other than that room was pretty clean and nice size, housekeeping was excellent. Ladies at the adult only restaurant were amazing. Food at a la carte was ok but excellent service. Beach was amazing.

Great beach

Beach is the one bright spot for this resort. Staff were friendly and worked hard. Being a newer resort, it was run down a bit. The food of course was limited as well as the drink choices. Flies and more flies in the buffet.

Would recommend this resort ..The staff was great,room was very clean,grounds well look after,beach was awesome.We upgraded to adult side and had a awesome time doing so.

This resort is well looked after..Friendly staff and great services never long for anything.. And never went hungry once..Pool was clean and beach was awesome..Grounds well kept..Walking distance to everything and if you didn't want to walk they had carts to pick you up..Beach was amazing..

Review

Hotel had so much more potential. The room was okay, safe didn’t work, shower drain was clogged, mini fridge wasn’t cold. The most disappointing thing was the staff weren’t friendly and that really put a damper on things.

3** resort

Never again even for free Out of 3 resorts(Grand Aston,Sirenis and Selectum) it has the worst beach area :algae smell, grassy sea bottom no washrooms near the beach, must go to the room or lobby For one week the resort was swarmed with the locals guests, who wasted food like I never seen anywhere and this in Cuba,country which experience food shortages the Transat rep.inform us about With all respect to Cuban people it was painful to watch .Lines for half an hour just to get fried eggs, foo [... read more]d was tasteless .Ifyou want to lose weight it's right place to go. All Service staff ( room, buffet ) was helpful trying to do whatever they could Grounds need to be cleaned (cigarette butts,plastic cups,bottles,cans etc.) Theater floor , needs good cleaning Michael Jackson Show was amazing though. But overall time and money wasted

Wonderful week.

Grounds are beautiful and well kept. The rooms are spacious, clean and everything works as it should. I did have a problem with the safe but this was quickly resolved. As is usually the case in Cuba the service is fantastic. The staff are always kind, friendly and helpful.

Beautiful Resort

My overall experience was great. Staff was more than accommodating and friendly. It was unfortunate for the shortages of certain food and drink, but the presentation of what they had was fantastic. I would definitely recommend this resort.

Will not return

Our booking was all over the place! Requesting a suite due to having a baby! We were placed in the furthest building from our family with stairs and no phone no wifi! Would not change! All rooms had issues all family had to move rooms due to hotel issues. Rude staff, horrible pools dirty, locals on vacation. The day before leaving food was great, pools cleaned all locals left! The whole trip was a mess. Do not recommend this resort. And I wish the booking was booked with request to all be close [... read more] and appropriate accommodations for an infant as this is a family resort, lifting a stroller up three flights of stairs numerous times a day.

Awesome resort

The resort was beautiful and the staff was very friendly. The beach was awesome however there are no bathrooms or food near the beach but there is a beach bar. Our room was clean and spacious although we did not get clean towels all week. If you have mobility issues beware there is a lot of walking especially to the beach. All in all this is a very nice resort just a lot of walking.

Amazing resort!

Second time at the Grand Aston Las Brujas and surely not the last. The staff is very curteous and the rooms (always block 3 for me) is very well kept and extremely clean. The beds are comfortable. Food is good, drinks are amazing and coffee at the lobby bar is succulent. Strongly recommend this resort.

Overall okay resort!

Public Area = clean Restrooms, never any TP - no lights during day so hard to see Buffet= better food we’ve had in Cuba A la cartes - French and Italian (very delicious) Pools = need more cleaning (only saw them vacuum once all week) Loved the lobby at night, fun atmosphère. Night time shows, ok. Participate nights need to be a bit more kid friendly. Micheal Jackson show was amazing! Bring lots of familiar snacks to fill the gap between meals. Food varies day to day in each area ( [... read more]beach, snack bar and buffet) so ask staff about options. Beach was good but go over to the far left past the lifeguard stand to get some nice soft sand with no seaweed or rocks. Sun is powerful, bring a hat and lots of sunscreen plus a bubba to keep your water bottles cold to stay hydrated. Rooms = had adjoining room, can easily hear your neighbour. Did not feel private and very disruptive during the evenings when others arrive late. You can hear everything in their bathroom, not pleasant. Thank goodness for nature soundtracks at night as sound barrier. Wifi= pretty decent, get hotel to connect you automatically so you don’t have to keep remembering the log in details. Always the same, will simplify reconnection. Have fun, overall nice resort. Staff are friendly, accommodating if you respect them. I don’t think I want to go that far again for a while but would recommend it if you like the area.

Great Resort

As a seasoned traveller to Cuba we knew what to expect when it came to the food and drinks. Small selection at the buffet with many ways of cooking the same foods every day but we always found something to eat and were pleasantly surprised with shrimp and lobster one day and bacon on some days. They also had all the condiments, ketchup, hot sauce and a few other options. Most drinks are Rum based and very little other options but always available along with beer and wine. Staff were always  [... read more]obliging when asked about drinks and may produce a bottle from under the bar if not on the shelf. The rooms were well maintained with comfortable beds and we had a beautiful ocean view from Building 9 .. also close to the walkway leading to the beach. The beach is excellent as is any beach in Cayo Santa Maria. However this bay which has 6 Resorts, I believe because it is calm and shallow allows for sea grass growth and lots of rocks, coral, stones in areas.. had to find the sandy areas in front of other resorts to enjoy swimming. However, snorkelling was a blast with all the fish life below and was lucky to actually encounter a stingray not far from the shore. Entertainment was fairly good considering it was non existent during the pandemic years. The Lobby was always busy with people and a good vibe, including a (fake) tattoo artist, guitarist / singer / saxophonist to sit back and enjoy the cool breezes and of a course a drink in hand ( they had a cocktail special each evening). Great pool which we stayed away from as it did get loud and noisy in the afternoons when the beaches were quite empty. ( The routine seems that people frequent the beach in the mornings and go to the pools in the afternoon). And of course, the Cuban staff.. always a joy to speak and interact with them as they try their very best to accommodate us as we try our best to give in kind what we can of our material world. As always, when asked about vacationing in Cuba, enjoy the moment of sun and brightness in this world unless you are happy with the cold overcast winter days in Canada!!