Worth every penny

Hotel Xcaret is by far the best all inclusive resort I have stayed at. The service and amenities are excellent and having access to all the eco parks from Xcaret is a huge bonus. Staying at Hotel Xcaret is a special and unique experience. Just book it you won't regret it !

THE BEST Resort!

This resort opened up in December 2017 and you can tell that they put in a lot of work to maintain the quality of the facility. This place is breathtakingly beautiful. Everything you see in the pictures is exactly what you see in real life. The service is top notch, rooms are amazing and there are lots of options for food. The best part of staying at Hotel Xcaret was experiencing the all inclusive tours/parks. Our favourite tour was the Xenotes but we also had so much fun visiting Xel-Ha Tulum,  [... read more]Xplor and Xenses. Honestly, we're convincing all of our friends that they HAVE to go here and it's been an easy sell so far!!

Absolutely phenomenal

The hotel is outstanding. The grounds are immaculate and there is SO MUCH to see and do just in the resort itself. From paddling boarding and kayaking to relaxing on a hammock in a cove. The resort is very large and it is spread out nicely. When we were there the resort was at capacity but we never saw more than 10 people in any pool at a time (except for the main large pool but it was never crowded). The food is FANTASTIC. It is fresh and varied and the staff will custom cook almost anything f [... read more]or you. The staff are extremely attentive, kind and friendly. We are planning on going back in March because 7 days wasn't enough to see the resort and all the parks that are included.

Amazing Hotel!

This hotel was amazing! The hotel itself was gorgeous, the food delicious, and the staff incredible! The parks and tours included are amazing! A lot of culture, nature and adventure in every single activity you do. One week was not enough time to do everything they have to offer. The hotel is huge and full of surprises, as are the parks, so be prepared, and have in mind what you really want to do as one day might not be enough to cover all activities in one park; especially Xcaret and Xel-Ha; th [... read more]ey are massive! My favorite experience was the Xenotes tour. The natural scenery of these magnificent cenotes combined with all the fun activities to do in each of them was truly a life experience I will not forget! The level of customer service was outstanding. Every person I interacted with during my stay was extremely polite and helpful. This is what customer service should look like! I tried to remember the names of everyone I got a good service from, but would honestly have to list every single person I interacted with. Thank you all for making the difference between a good vacation and an outstanding one. Will be recommending this hotel to all my friends and will definitely go back!

Not a 5*, needs work

My husband and I visited the hotel last week to celebrate his 30th birthday and our 1st year wedding anniversary. We decided to book this resort based on my parents (they visited for the opening) and my sisters recommendations ( they visited on January with a group of 14). I email the resort a couple times asking to be upgraded to be put on Fuego if possible and to remind them of our celebrations (My travel agent requested the same). I got an email back from Aldo Chicon who advised they were awa [... read more]re of my celebrations and their file was noted and they were going to make sure it was acknowledge, he also advised they will check if I could upgrade to Fuego upon check in for an additional fee. Upon arrival we were created by a guy who was extremely rude, I asked about Fuego and he said there we no notes on the system and no space for upgrade. We were put in the Agua building which was nice and adult only area so we decided to leave it at that. We were extremely tired as our fly was delayed and were running on 18 hours of no sleep, I requested a map and he told me his co-worker will give it to me. I went to the co-worker and she told us to follow her and chat about the resort on the bar upstairs, she said it will take 90 mins. I requested the map as I had read here and on the fb group about the timeshare speech. I asked her for the map and declined to go for drinks with her and explained we were tired. She got upset and went to her co-worker complaining that we didn't want to sit, I am bilingual so I responded in Spanish and told her to give me the map, she was taken back that I overhear what she said. She said she will walk us to the room, I asked her questions on our walk and she ignored me. When we got to the room I asked for the map and she said I had to go back to the lobby and listen to her speech to get the map, I got upset and she gave me the map. Guess what, she was holding it on her hand!. The staff working on the pools, bars, parks, gardens and restaurants were incredible and we had a great time with them, they made our trip they go above and beyond to help you. The maid service was food too and our fridge was always stock. The food and facilities are amazing. Customer service on the front desk and buttler is very poor and it needs alot of work. I never hear from buttler unless I call and they also forgot to acknowledge my husband's birthday and anniversary. We kept getting harassed about the timeshare so we decided to do it so they leave us alone, in my opinion it is not worth it and I will never sign up for a timeshare package on which their customer service lacks so much. The beach was unusable due to seaweed not the hotels fault but nature. I bought the photo package and I haven't been able to download them. I will update my review if I get them. In conclusion I found alot of inconsistencies their website states that Agua building has access to the hydrotherapy circuit but the Spa and butler said it wasn't included after alot of back and forth they agreed to honour it unfortunately, it was on our last day so we only went once. My sister was going to get married here but she has changed her mind, we want her day to go smooth and this hotel is not there yet

Spectacular Resort, Amenities, and Staff

The Hotel Xcaret is so unique and innovative, I don't think there is any other place in the world like this. It is an ultramodern resort that is architecturally designed to resemble Mayan ruins. Mexican art and culture is displayed with pride, and design elements are classy and sophisticated. The resort uses the natural beauty of Mexico to create a wonderous place where guests can meander down paths, through caves, and over bridges to islands in the lagoons and river. Guests can kayak and paddle [... read more] board up the river and past cliffs, numerous islands, and waterslides hidden in the rocks. The beautiful beach has a swimming area, but has been left mostly natural and wild. Included in your vacation is entrance to multiple adventure parks, historical tours, and activities, so one can be extremely busy or just laze by the beautiful pools and lagoons around the resort if so desired. There are so many peaceful and scenic places to lounge that one can always find a perfect spot. There is no "towel game" here, and always available loungers near the pool, lagoons, or beach. The rooms are all modern and beautiful, and each has its own pretty and unique view. There are multiple places with USB ports (even the balcony), and an AC and lighting system in the room is controlled from the bedside. The cuisine is excellent and each a la carte restaurant, buffet, or snack bar has its own unique decor and ambience. We really liked the sushi bar, the chefs were creative geniuses. The bar service is exceptional and creative as well. Choose your favourite liquor and have them use their mixology expertise to concoct an innovative new cocktail. The place is amazing, but it really was the staff that make the vacation unforgettable. Each and every employee we encountered was gracious, friendly, and sincere. We accidentally left our safe open, and it was never touched even though the maid and towel service had been in the room. Now that is integrity. The human element can make or break a resort, and this resort has extremely dedicated and caring people working there. Hotel Xcaret has set the bar really high, and we will definitely return.

Beyond fabulous

The hotel, food, excursions and staff were beyond any five star that I have been too. Six parks included with the all inclusive is unheard of but this resort offers this. I am a very busy and active person and was only able to go to two of the parks to complete everything that was offered. Definitely need more than a week to see everything. The rooms were beautiful and very high tech. The staff cleaned the rooms daily and stocked the fridge daily. Everything was seamless from being picked [... read more] up at the airport to your final day there. I can never say enough about this amazing resort. Any type of food you wanted was there and exceptional. I highly recommend this resort and will be returning.

Best vacation EVER!!

The service was exceptional! Staff always ready to serve with a big smile on their faces! A special thank you to Daniella at the Viento building! She was the best! Beach chairs were always in excess, never once did we have to get up early to reserve. Parks were very good and we had lots of fun at all of them. My only complaint is that we are not there now:(

It spoils you for all future resorts!

Rooms fantastic, meals outstanding, adventures beyond expectations, staff exceptional. Our whole experience was second to none. Thanks to all involved in making our holiday one that we would highly recommend.

Fantastic Resort!

We really enjoyed our stay, lots to do and staff were amazing! Food was great with lots of variety. Lovely spacious rooms very clean! Only small drawback was the beach is small. Also we could has done without the timeshare crap.

Beautiful and amazing resort

everything is very well kept,staff always there to help.restaurant near the actopus pool,saoul was the man.main pool, bartender luis and Rolando the best.the ocean beach was not long but water was very beautiful,clear.for snorqueling,reefs are just in front.you cannot imagine the time and work they must of put in this resort.nicely done hotel xcaret.i would go back in a heartbeat

A very unique experience!

I visited Hotel Xcaret with my husband and 4 year old son from March 25 – April 3. We booked Garden View room and emailed the hotel 2 weeks in advance to request something quiet and on the 5th flr. We were very lucky to have Viviana from the hotel email us back and help us arrange the airport shuttle, Xin Gao reservation and she said she would try her best to accommodate our room request. We arrived to find out we were placed in Casa Tierra with a wonderful quiet view of the jungle and p [... read more]artial ocean view! It was perfect. Viviana even emailed us the next day to ask if we were happy with the room. I was able to meet her and she was so lovely and happy to help with anything we needed. She genuinely wanted to ensure we enjoyed our stay at the hotel. I have stayed in many all-inclusive resorts and would always find myself getting a bit bored by the same trek to the pool or beach or buffet. But the multiple pools, suspension bridges, lagoons, the beach and then access to the parks made every day feel different and we were not ready to leave. We tried all the restaurants, including the Cave buffet that can be hard (but fun!) to find. We just didn’t try the dinner theatre. We were really happy with the food and service. I’ve never enjoyed steak at all-inclusives before like at this place. And the same can be said with the sushi. I’m from Vancouver where we have some of the best sushi and we weren’t disappointed with Xin Gao. (I can’t believe I’m even writing that!). The buffet selection is smaller as some have said, but I personally prefer that. The quality is just so much better than the trough-like buffets at other resorts. Other resorts try to change things up by having “Italian Night”, “Asian Night” etc., but then never do those themes justice. It’s true that Hotel Xcaret does not have a lot of entertainment, but we also preferred the more chill vibe. No annoying, loud pounding music at the pool. Instead all pool areas had tasteful Mexican or Classical music playing in the background. There would be convenient carts set up throughout the day near the main infinity pool with fresh fruit, juice, or coffee and cookies in the lobby. Sometimes they would serve peel & eat shrimp. The lagoons were wonderful for kids given how calm the water is and the hotel created them to have a shallow section that is perfect for little kids given the open ocean can be rough at times. Although there are no loungers right on the beach, the hotel still provides drink service. I was so pleasantly surprised to see servers trekking along the beach taking orders. The hotel is spotless, and I barely saw any bugs. There is no food service at the pool, so you do have to get up and go to a restaurant for lunch. Would recommend bringing some Tupperware to bring back food to your pool chair if you want. But by not having food service at the pool is does help to keep the place clean and the bugs and birds away. Other great conveniences included the wrist band that was your key to the room, life jackets of all sizes for the lagoon and kids pool. And no towel cards. Carts with towels were available at all water areas. It made it so easy to move from one pool/lagoon to another. I typically don’t like to visit the same place twice, but I would definitely visit this place again. Especially given the convenient access to the various parks that are included for day trips. Unfortunately I’m not sure if we’ll be able to afford this place next year as the prices look like they are almost double, but I will be checking! Amazing service, food and design. I feel so lucky to have been able to experience the hotel.

Great family vacation

The resort was beautiful and staff were friendly. Even at full capacity, it did not feel crowded at all. Multiple heated pools throughout the property and lots of restaurants to choose from. The scenery of this resort is incredible. And you have the option to visit so many amazing parks at no additional cost (including xcaret, xplor, xenses, xel ha, xenotes, and more!) The beach is small, but still amazing! Book this resort, you won’t be disappointed.

Absolutely amazing!

Everything was absolutely perfect at the Hotel Xcaret! The staff were so friendly and helpful. The resort is absolutely beautiful! The accommodation was perfect! Food was plentiful and tasty! It was so great that the 8 different parks were included in our package. We just needed an extra week there to enjoy them all! We had a wonderful week!

Amazing

This hotel property is absolutely stunning. I thought the lack of onsite entertainment would be an issue but it was not. So many different pools, lagoons and rivers to swim, snorkel and boat in that we didn't miss it. If we had too much sun, we simply went to one of the included parks. The food was delicious and the service was outstanding.

Amazing resort.

One of a kind, unbelievable! Everyone should take the time to stay at this awesome resort. The rooms, the workers, the pools, the food, the river, unbeatable! They all treat you like royalty and work so hard. The best resort we're EVER stayed at in all our travels. Recommend it to everyone! 10 stars !!

Outstanding 5 star All-Inclusive Resort

Just returned from one week at Hotel Xcaret (Feb 9-16th) with 2 other couples to celebrate our 60th birthdays. We all thoroughly enjoyed our stay. Rooms, pools, food, parks and staff were amazing. Outstanding 5 star All-Inclusive Resort. Would definitely return again.

Great resort

While this resort wasn't fully operational when we went (the lagoons weren't fully finished for swimming in) it was still amazing. Friendly staff- you could stop anyone and ask a question and they were respectful, kind and always willing to help out. The resort itself was beautiful. Well spread out so even though this is a larger resort you never felt that you were crowded. Having the parks included in the cost of this resort is amazing. If I ever thought of taking my son to Disney again--I [... read more] wouldn't. If you like outdoors this a great place to take family. Having the opportunity to snorkel, underwater rivers, etc.... via the parks is way better for the adventurer then Disney (in my opinion) and I think when it is fully operational, very comparable in price. Three friends went to this resort. The rooms were large with lots of space for us and, in reality, four of us could have fit very comfortably in the room if we wanted to. The balconies are large enough for two hammocks, little alcove with a coach and it had another chair on it. Sometimes they were a bit later with making up the room but we would just call, let them know we were heading out for drinks and supper and would ask them to make the room. It was always done when we returned. The bar fridge was the same--well stocked and if we ever needed anything we just called and they would arrive in a very timely fashion. Food was great with a lot of variety- something for everyone. If you are a beach lover you may not be as enthused. The beach is lovely but not very long so you can't go for long walks along the beach. But they have paths everyone on the resort and you can walk easily and safely. While we were there the winds were high so we couldn't snorkel off the beach (although we were told you can when it's calm). The water was lovely and warm. For the cooler days the heated infinity pool was lovely (although the ocean water was, I think, almost the same temperature). For us, we booked when they had their opening deal--it was an amazing deal. But, even looking at the prices now and know what we got for service, food, inclusion of the park I wouldn't hesitate to recommend it.

Amazing Vacation Destination

This resort is more then we could have ever asked for. From the moment the private shuttle picks you up and takes you directly to the resort it was seemless. The check in was a breeze and we even got an upgrade. Which in all honesty wasn't necessary as you spend little time in your room and the standard garden rooms are absolutely beautiful! Large rooms, comfortable beds, hammocks on the deck, spa like washroom that's beyond beautiful! I don't even know if we seen everything at the resort as the [... read more]re are so many secret beautiful spots to explore and see both day and night. Amazing pools, rivers and beach! Restaurants were above and beyond, including the always fresh buffet where meals can be prepped right in front of you as well. Trust me, you won't go hungry here! And best of all, the all fun inclusive package. This by far was the selling point for me! A shuttle comes every 20-30mins to take you to three different parks, Xcaret, Xplor, Xenses. And they all offer something amazing for all family members. Book this place, it will not dissapoint! I could go on and on, but it's truly a must see resort!

Loved our Vacation

Hotel Xcaret is an absolutely stunning resort with many surprises like water slides that go into the lagoon/river and simple workout equipment in the gardens. The rooms are luxurious, beds comfortable, and the towels absorb the water as soon as they touch your skin. We had fantastic service during our stay, when our fridge was low or we needed something for the room we simply called and our request was fulfilled quickly. We ordered room service a couple of times and the longest we had to wait wa [... read more]s approximately 40 minutes during the busy breakfast time. The All Fun Inclusive was exceptional; the opportunity to experience so many different things without worrying about the additional cost to do them was amazing. We toured Coba, Tulum, then spent a few hours at Xel-ha one day, another day we went to Xeynotes (this was our favourite), we went to Xcaret park 3 times for a couple hours each time (the Mayan Village there is the best place to purchase authentic souvenirs for a reasonable price), we also went to Xenses park which was a really unique experience. The food at the resort restaurants was quite good but I enjoy a range of foods and flavours so not sure how a fussy eater would feel. I would go back in a heartbeat as I can only see this place getting better as time passes and the small issues are all worked out. We booked our room one month after opening and enjoyed this resort two months after it opened; we were able to book at a discounted price.