Beautiful brand new resort in Cancun, Mexico!

We enjoyed our recent vacation at the TRS Coral, Cancun, for 10 days (Jan. 19-29, 2019). The swim-up room was beautiful, the staff were very friendly & helpful and the specialty dining restaurants were outstanding. We liked the unique feature of the key to our room being readily accessible on our wrist bands. And, the electronic button in our room which we could press for either 'do not disturb" or "kindly make up our room" requests. The beach was really lovely & kept clear of seaweed an [... read more]d great for walking. We had no problem finding lounge chairs as they were always available at both the pool and beach areas Another wonderful feature was the electric boats which ran through the TRS and Palladium resort. We used the boat a few times to get to dining on the Palladium side. Only a 10 minute walk but the boat ride was both fun and scenic. When we checked in we had requested that our swim-up room would face the TRS pool area and get the sunlight as much as possible. Our swim up was on the other side of Building 2 facing the Travel Club pool which not only was in the shade all day, but we faced their bar and it was very noisy. TRS Coral is the adult only part of the resort which we booked as we wanted a 5 star adult only holiday. Palladium on the other side is the family section. Four of the eight specialty restaurants are located in the Palladium or family section as well as the only sports bar and the outdoor theatre. And the only true buffet. We were disappointed that as we were paying for an adult only resort that we had to have some dinners with a number of children present in the restaurant. Particularly, the sports bar was very busy with children present even later in the evenings.

Lacking Attention to Detail

We stayed at TRS Coral in January for 10 days. The rooms are beautiful, the grounds are well maintained, and most staff members work very hard to make your vacation memorable. Our butlers were helpful with anything we needed including making our reservations. Our mini fridge was to be restocked daily with water, soft drinks, snacks and water, but we were lucky if it was done every 2-3 days. We often had to call our butler to get water for us. We also asked if we could have different brands of  [... read more]alcohol such as Bailey's in our room instead of vodka, but was told no. We later met other guests that got Baileys no problem. We had asked for a room on the sunny side of the resort in building 1 or 2 and also to be away from the elevator. Our room was in building 1 on the shady side and right next to the elevator. If we wanted a room with sun, they wanted $500 US extra for the 10 days. This was not advertised on their site. We decided to stay put rather than have to pack and unpack again. The "Travel Club (aka timeshare) reps were very pushy at arrival and called us several times for a free tour, which we declined. The highlight of our trip was the Chic Cabare. It's a 3 hour dinner show full of incredible singers and dancers. Our waiter Israel (aka Brad Pitt) was a pleasure to deal with. It was frustrating to have to make reservations for dinner so far in advance. On the TRS side, we enjoyed Tapeo and La Boheme for dinner and Capriccio was only open for breakfast. Helios and El Gaucho was a big disappointment. The best way to describe it was chaotic. There was a long wait for dinner to arrive and when it did, it was the wrong order. Our white wine was served room temperature as well. The Grand Palladium dinners at Grand Palladium side were excellent with attention to detail from the wait staff. The TRS pool had plenty of loungers available and no need to play the towel game, but the beach does. The pool plays the same techno tunes all day from 8am to 8 pm and in the afternoons there was some entertainers who performed for a short while, who were very good. But the DJ's just played the monotonous tunes louder in the the afternoon with no interaction with the guests in the pool. We've been to Excellence Resorts and Couples and so far this resort does not stand up to the customer service and attention to detail that they have. Some day it might be considered a 5 star and a "World Leading Hotel" as they advertise, but at this point it is definitely not, especially the price we paid.

Great Vacation!

We spent 7 days and enjoyed every minute of it. From the minute we arrived to the minute we left the staff was great. We would especially like to acknowledge Miriam, Manuel, Lugo, Ceasar, Miron and Ricardo for making our vacation so awesome. Their service was impeccable. We did not wait in line for anything and our reservations were looked after without any problems. The pool was great and the food was delicious. We would recommend Royal Suites Coral to anyone. We will definitely be com [... read more]ing back!

Awesome Resort!

The resort was very nice - well kept and the staff were all very friendly and helpful. We had a swim up room and our only regret is that we were on the shady side of the building - would have liked to have the sunny side so the swim up would have been enjoyed more.

Great resort

This resort is great . A wide variety of good restaurants .The quality of service is absolutely phenomenal. Check in was very easy and pleasant . The butlers are there to make your stay comfortable. They take care of all your needs , from restaurant reservations to pick up confirmation .the service by the pool and on the beach is great . I would go back to this hotel without a doubt

Amazing vacations.

Everything was "over the top" . The service was exceptionnal. We enjoyed our stay a lot. The great choices of the restaurants, the quality of the food, the service ( and we were able to go without any reservation which for me was a bonus. I like to eat when I am hungry and not at a specific time). The room was simply amazing. Great spacious room with access to the swim up. Simply pricelesss. With the service of the butler and the 24 hours service for food, it was I felt like a princes [... read more]s. I enjoyed all the little details like the regular hair dryer, the essential oils body and hair products, the steam machine for clothes, the robes and slippers, the fridge always full of all you can ask, lots of water bottles. The Nespresso machine was a +++ for me. We were offered special treats at night; chocolates, Pringles, Snickers. I would definitely recommend this Hotel. Great, amazing vacations. We surely will go again soon.

Steal of a deal

The wait staff were amazing and prompt with service! Bellmens, conceirge, butler service, and housekeepers were excellt as well. Although, with some of the bars, and other buildings still being under construction we were not able to check out the Chic Cabaret (quite disappointing) or the theatre for live entertainment. Due to construction, we knew we got a steal! The room was excellent, the resort had a beautiful layout, and the food was just lovely. A few kinks and glitches yet to work through  [... read more]but that's normal given that it's the grand opening for November. Come Christmas and then on, I'm sure the whole place will be fully finished, and will be even better than when I was there.