Beautiful Resort

The hotel is beautiful, very clean and the staff is friendly. Make sure you visit Ricky at The Score Brewpub, he makes the best drinks and Shannon at the gym for morning bootcamp. Royalton does need to update their web-site as The Score Brewpub is not a microbrewery, do not go with the idea of getting different beers as they only serve Carib. In addition, there is no Beach Grill, there was one in the past however it has closed down and Grazie is now open for light snacks at lunch.

Couple Getaway

Excellent resort, very friendly staff. Rooms were always cleaned fresh towels, steamer in the rooms, comfy bed. Food was good ate at all the a la carte, 3 times at the steakhouse, buffet had a lot variety.

Not what we expected

Antigua Fridge didn’t work No suitcase holders or bench in our rooms We booked connecting rooms yet we were on separate levels and opposite sides of the resort we were on the 7 floor and my mom was on 5 floor. The Room smelt musty n moldy especially my mom and sisters room. After going down to the front desk 6 times for about 1/2 hour plus each time. They finally moved us to the second floor on Tuesday. There was no way my mom n sister could stay in that room any longer. Like they [... read more] slept on top of towels on the bed cuz the bed was so damp due to the moisture/ musty / mold Barely any pool bar service daily We ordered Room service and it took 2.5 hours. We ordered it at 11:15 pm cancelled it at 1230 am. Then they called our room at 105 am woke us up saying it was on its way we said no cancel it. Then at 1:20 am they banged on our door and scared the crap out of us. Obviously waking us up yet again. No food at the pool area at all No restaurant at the pool beach area No mints leaves all week so no mojitos Only buffet for breakfast and the food is ok mostly everything is cold and seemed to be always empty dishes Restaurants aren’t open till 6 pm Only buffet and Italian place open for lunch and closed by 3 pm No food after 10 pm No food in between 1030-1230 except room service and no food between 330-6 pm Score restaurant Horrible Arrived 630 pm ordered 8 pm got 3 salads with nothing but lettuce ( was suppose to be ) wine citrus house dressing , chickpeas, cucumbers , peppers, tomatoes and goat cheese. Then are food all came out missing my moms chicken fajita. I also ordered chicken fajita but it was a chicken wrap with nothing but dried chicken in it. Was suppose to have guacamole, cheese lettuce onions ect .. no sour cream at all even though she double check that they had it before I ordered it. Brought us big bowl of hummus With only 9 little chips on it to split between the 4 of us as our appetizers that took over an hour n a half No utensils no salt ketchup ect for 10 min after we received our salads Mold in the score restaurant all over the ceiling as well as the main dining room I would say 80% of the waiters don’t talk at all. You order a glass of water n like they just walk away then sometimes come back with it. Servers are so extremely slow n just rude like it’s an inconvenience to serve us At the buffet there was a bird bathing in the bowl of water that they serve water to customers from lol Our room keys didn’t work like 5 times They count the culinary experience as a restaurant I guess but it’s 1 table n cost $110 per person Thursday We got all dressed up for Hunters steak house and got there and it was closed. Not open all night Tried to go paddle boarding but Only 1 paddle board works out of 10 of them ( no fins on them.) No Diet Coke at all on the resort and unless you find a can pop it’s flat. Found a drink we liked at pool bar n everyday by 1130 they run out of bananas then make the drink we order wrong with no vodka n no bananas without even saying anything lol No bars really on the resort. Like to even get a drink Pool bar all day and main lobby bar after 830 pm We came back to our room with puddles of water all over the floor and the paint and drywall coming off the ceiling and the wall as there was a leak 🤦‍♀️ Positive things -They had aqua fit daily -Beach is absolutely stunning -Resort was dead so we had no trouble ever getting a lounge chairs -No problem getting into a restaurant. Just limited food options. -Entertainment at night was ok

Amazing Staff, Pristine Property.

A 4 year old (approx.) property with immaculate grounds, buildings and facilities. Spotlessly clean. Wonderful Staff, friendly, helpful, polite and very professional. Our (6th floor) room had a bay view and comfortable balcony, great for relaxing, with great vistas. Restaurants were nice, good menus but, other than the lovely buffet, food quality was certainly not up to "5 Star" standards, often disappointing. Beach and Pools were very nice, with all expected facilities, clean and well maint [... read more]ained. Unfortunately, the exuberant Entertainment Staff, wth their high energy banter and music, kept their poolside speaker volume on Max, resinating all over the beach for much of the afternoon. Spa was top rate, typically expensive (all prices in US$). Overall, we had a wonderful stay, would recommend this hotel and would certainly return.

Poorly organized 3 star hotel

We both felt like secondhand leftover citizens and no matter who we talked to, during our stay was not improved. Food is average but the flies make things worse. People sometimes see you and smile sometimes are too busy on their phones. DIAMOND CLUB HAS A PLACE EVERYWHERE NOT THE REST OF THE GUESTS EVEN WITH THE PRICE OF KEEPING A RESTO HALF EMPTY. For everything you have to ask. People do not go to these places to keep themselves busy asking, they go so they can celebrate an event, enjoy the lo [... read more]cation, and be served. IN THIS RESORT THERE IS NEVER A PLAN B THERE IS LITERALLY NOTHING TO DO AND THE RESORT CHARGES 200 DOLLARS FOR RANDOM EMERGENCIES SOMETHING, THEY INVEST YOUR MONEY AND AFTER YOUR VISA IS CHARGED WITH ENORMOUS TRANSACTION FEES YOU CAN WAIT UNTIL MONEY IS PUT BACK ON YOUR VISA.WHY? Please do not advertise the number of restos because they are opening and closing randomly and there are never more than 2 plus the sports bar open. WE HAVE NEVER SEEN ITOPEN THE LOBBY BAR: we arrived at 3 pm, melting hot outside, the bar closed we had to walk to the hotel to find our room and only after I phoned our luggage arrived. We left at 12, the melting hot outside the lobby bar still closed, maybe we would have liked a juice or something before heading to the airport. The coffee shop needs to have outdoor furniture wiped and pads taken inside overnight; each day I had the same surprise of sitting on soaking wet pads staining my clothes. DO NOT ADVERTISE THE NUMBER OF BARS AS THEY ARE CLOSED ONLY ONE IS OPEN, THE BEACH BAR FUNCTIONING WITH NO BAR SEATS AROUND AND BUSY WORKERS CHECKING THEIR PHONES IN GROUPS NOT SERVING GUESTS. The rooms overlooking the mountain have to take in daily diesel inhalation due to cars in the back of the hotel arriving and parking there, sadly. The tables are not set up for an evening dinner, not at the buffet or at restos, no table cloths, no mini flowers, no mini candles TO MAKE GUESTS FEEL GOOD ON THEIR VACATION, THEY LOOK LIKE BISTRO TABLES AT THE CORNER OF THE STREET, NOTHING ROYAL ABOUT THEM OR CLASSY. I could go on for another 2 pages at least, the fact is that taking daily surveys will not change anything unless after these surveys the stay is improved, which was not the case. Lower the prices and make it officially a 3-star place, or raise the standards to make it look like at least a 4-star real Royalton. Solve the Diamond Club issue and do not keep open places like Culinary experience for maybe one family per evening, use the place to accommodate the Club members, so US THE MORTALS EVERYDAY CITIZENS CAN HAVE A TABLE TO EAT A STEAK WITHOUT DROOLING IN FRONT OF THE DOOR FOR 45 MINUTES. HAD THEY OFFERED US AN EXTRA FREE WEEK AT THE RESORT WE WOULD HAVE NOT TAKEN THE OFFER. Regards The Pop family who travels a lot and has seen many 4-star resorts.

A Nice Place for Vacation

The hotel was well groomed. A variety of different food meals were offered. Many excursions and warter sports were available. Gym was in a good condition. Beach exercises were nice. Staff was very friendly.

A little disappointing.

Grounds are well maintained, beach is very nice. Service levels varied, some staff were great, others, not so much. Drinks frequently came after we had finished our meal; meals sometimes took a great deal of time; we had to call on three separate days to have a room fridge topped off: I found the selection at the buffet limited and frequently the servers meted out portions that looked like they were trying to ration the food. sometimes had difficulty getting the attention of servers et [... read more]c. Do want to give a shout-out to Judian & Shauna-Kay who I felt went above and beyond to provide a great experience.

Royalton Antigua - March 1-15/23

WestJet: Amazing experience. We departed from both ends on time and arrived at both destinations earlier than expected. We got off the plane in Antigua in about 10 minutes, only to find our luggage waiting for us and were then quickly whisked to our hotel. Then, from the time the wheels hit the tarmac in Toronto, we were in a cab 40 minutes later. We’ve never had such quick and amazing service!! Thanks WestJet😄. Royalton Resort: We couldn’t be more pleased with this resort. Check-in [... read more] was very quick. Arm bands are never great but they doubled up as door openers…so they played a dual purpose👍 Our room may not have been high-end fancy but it was spacious and clean with a large balcony. Housekeeping was fabulous and kept it spotless every day, ensuring there were ample towels and bathing products. The water pressure was strong and hot water was never an issue…same as the AC. The mini fridge was well stocked. These folks work hard, are always pleasant and respect your belongings. Tip them well. We did not upgrade to Diamond Club but that was not an issue. All restaurants were so good. Also, the best buffet we’ve ever had. Food selection was huge, including all the salad and fruit you could want. Valda, the Maître D, at the Caribbean restaurant was so accommodating and friendly. Shaneik, one of our servers, was very pleasant. She has the best smiling eyes! Hunter’s, the steak house, had fantastic and tasty steak selections. Good wings and burgers at the beach grill. Annmarie-we found the owner to the scarf 😀 The Beach: This is where we’d spend our days. Royalton is the only resort on this beach. It was clean and pristine. We did have seaweed but it was all cleaned up within 3 days. When one section of the beach had seaweed, the other section did not so it was never an issue for us. We also had the same loungers for most of our stay. The pools looked clean but we didn’t spend our time there. Excursion: We took the Excellence tour around the island. It was fantastic-Great scenery! We saw lots of other beaches, expensive homes, including Eric Clapton’s home and rehab center. Staff on this excursion were so good. Extremely efficient in processing everyone to their snorkeling adventure. They also provided a perfect lunch of chicken, fish, salad, etc. Oh…and alcohol👍 This was a great way to see the island. Fortress: At the end of our beach, you could climb the hill to a fortress that was built in the 1700s. From there, you’ve got an amazing view all around. You can even go into the fortress. Bring your camera and running shoes. Improvement Opportunities: 1) Allow guests to seat themselves at the buffet. 2) Have an adult-only section Enjoy the trip. We did😀

Wonderful spot

Our trip to the Royalton was wonderful - 5 star worthy!!! The room was clean and decor above average; the resort property layout was great and all buildings were beautiful. You could tell that cleanliness was a high propriety; noteworthy was that pool washrooms were always clean. The food and service were great; from the main buffet - le Marche, to Grazie's, to Hunter's... The beach was pristine; the pool area was tiered up from the beach - so you always had a beach view. The hotel is situat [... read more]ed in a protected cove which made the views even more spectacular - including sunsets. We paid for Diamond club service and that was totally worth it. We were well taken care of and would return.

Excellent Resort

We enjoyed our stay at the Royalton Antigua. The staff was very attentive respectful and professional. They always had a smile and ready to stop and say hello. The resort was always kept in very high standards in keeping resort and grounds very clean. Food and all restaurants were excellent and the beach was clean and enjoyable with friendly staff.

Amazing beach bad service

I read all the reviews about this property before I booked. I learned about the amazing beach and this is what made me decide to book even though I also learned about the bad service in this hotel, I'm not picky at all and all that I need is a good weather and a nice beach. I'm a handicapped person that I walk with a walker so I sent an email to the email address on the Royalton website asking just for a ground-floor room then they directed my email to Donna the front desk manager and some oth [... read more]er names. Donna responded that they noted that in my file. When I arrived there was no ground-floor room available and they said that they will give me one after 2 days, which I understand. The big problem was that the hotel has 2 tiny elevators and if I use one with my walker only 2 other persons can share the elevator with me! So every time I go up or down I have to wait 3 or 4 turns to get an empty one. Till then I wouldn't write a bad review because I understand that it is only a problem for a handicapped person that doesn't have a ground-floor room. Now comes the main problem which applies to everyone. besides the steak house restaurant, there is a narrow corridor to the washroom, in this narrow corridor they put a permanent 2 cleaning carts and if you want to use the washroom you have to squeeze yourself beside the cleaning carts imagine me with a walker! I asked many of the hotel employees at least 3 times to remove the carts since it is against safety measures to put them there in the first place! The last time I went to this washroom I fell down because I have to leave my walker and lean on the walls. I sent an email to Donna and the other names with the incident and of course, I received the apologies that I always receive from her. The second day, nothing happened and the carts are still in the same place so I sent another email and I received the usual apologies. With all that happened to me, I was waiting to see actions, as well as compensation for all their mistakes especially ignoring my complains of the carts, which could've led to a bad injury! In my opinion, the big problem in this hotel is that they provide lip service without taking any action, and you can see that from the Royalton response to people's bad reviews with the typical sentences of bieng sorry and they'll make it up for you next time you go! bet you it is gonna be the same for my review.

Needs a lot of work to be compatible with the Royalton we know

Hotel was nice and clean. They should be a bit more careful with keeping up with the maintenance, the door to the balcony in our room was cracked and not just one crack but nobody did anything even though we called and mention it, their answer was that they already knew about it, if I had children I would not be comfortable being in that room. The grounds were beautiful and well maintained. Buffet was HORRIBLE - Same food at every lunch and dinner, same food at all stations, not enough varie [... read more]ty, once one of the trays was finished took them a while to fill it out again, in case of yogurt and fresh fruit once it was finished there was no more. The servers were not very helpful either we asked for water or coffee and we would be half way our meal by the time they brought to the table. Restaurant a la carte - EXCELLENT - the food was amazing well prepared and served, the staff was perfect, friendly, happy, could not do enough, constantly asking how is the food, if there was anything else we needed. Needless to say that we ended up having lunches and dinners at these restaurants instead of the Buffet. Would I recommend this hotel? Sure it is a good location the beach is beautiful and just to be out of the cold in the sun and hot weather it is worth.

Great resort!

Overall great experience. Travelled with kids for the first time and couldn’t have picked a better place. The outdoor dining options were amazing and particularly appealing from a covid perspective. The distance from beach/pool to room to dining was all within a short walk, we actually never used our stroller/wagon as we had originally planned with having toddlers with us. Service and staff top notch, we had zero complaints. Never ate at the a la cartes. The buffet was plentiful, the variety e [... read more]ach night was wonderful. Nibbles was a favourite lunch spot.

Good resort

Very nice ,nice beach and pool area , grounds kept beautiful and clean . Friendly staff . Entertainment area could be better for the type of resort. Has no real area for shows , no seating for people to watch shows , Overall not a good entertainment.

Great stay!

My husband and I stayed at the Royalton Antigua from Sept 24th to Oct 1, 2022. The hotel room and all amenities were clean and very well maintained. We had one issue with our room when we first arrived and it was quickly rectified by Guest Services. In particular Antonique in guest services went above and beyond to help us. If you're planning to visit in the future and there are any issues the staff right away, they will do whatever they can to make it right. Tricialee and Shandiya at the poo [... read more]l/beach bar were fantastic. We didn't write down the name of our housekeeper but she was great. We stayed in room 11-409 and she went above and beyond to make us comfortable. Overall a great experience, we could see where the hotel was trying their best and we would recommend the resort to anyone.

Fantastic Resort

I am a Travel Agent in Canada, I would highly recommend The Royalton Antigua, the resort is well laid out, the beach is beautiful, food was great with lots of variety. The resort helped us to celebrate our 23rd wedding anniversary!! I will surely be returning

First Trip to Antigua Was Amazing

From the moment we arrived we were treated wonderfully. The management and all staff couldn’t do enough for us. The most courteous staff I’ve encountered at a Caribbean resort. The resort is very nice and well layed out. They are extremely on top of COVID prevention. Mask wearing by all staff at all times. Guests wore masks in restaurants other than while seated. Our temps were checked, and we sanitized our hands upon entering each restaurant. Very impressive. Entertainment was really good. [... read more] The Vibe team worked hard to engage guests in a range of activities. We highly recommend this resort.

Run down and falling apart

Rooms are really run down given the hotel is only 2 years old. Buildings are falling apart, looks like a motel rather than a 5 star hotel inside. Beach and grounds are well maintained. Most of the staff are very helpful, however the maintenance of the rooms are terrible. The hotel charges $300 US per person for PCR when at james bay resort charges $100, they also charge u $5 us per person per night for some sort of made up levy which is not mentioned anywhere else

Beautiful Grounds Slow Service

Rooms are fine probably because they are less than a year old. Service is slow, restaurants were average at best, entertainment was barely adequate, beach is above average. Make sure you take towels the night before to be safe. Inform yourself about Diamond Club before you go.

Beautiful beach.. service needs some work

Beautiful beach and pool area. Rooms were do so. Food was fine but nothing special except for the pastries in the coffee shop. They were great. Just found service levels to be a little lacking by some. No real spark to take pride in their work. Should have an adult's only section ad far too many crying kids on the beach. We would go back if had adults only.