Best. Restore. Ever.

From the minute we entered the resort grounds we were blown away, and it only got better from there! When we booked we didn’t know the resort was only about 6 months old. It was pristine, immaculate, and all top notch state of the art. The room was absolutely luxurious and gorgeous... blue tooth everything, stunning decor, design and detail, and the most comfortable bed we’ve ever slept in! The swim up room if definitely the way to go... have us the ability to have complete personal time,  [... read more]or join the quiet or main pool for more high octane fun if we decided that’s what we wanted. The restaurants were remarkable, with the Mediterranean being the absolute best! The only one we weren’t overly impressed with was the Asian Fusion... needs some work. Overall this resort is a 12 star out of 10... we’re already planning our next trip back next year! Highly recommend!!

Amazing vacation

We stayed at Haven for a week recently and we would definitely go back!! The rooms were huge, beautiful, modern and super clean! The entire resort was spotless, well maintained with beautiful gardens. Both pools were big and not over crowded and usually finding a chair wasn’t a problem. The staff at the restaurants and pool were excellent! The food in all of the restaurants was very good and always a great selection at the buffet. I would recommend this resort and I don’t think anyone would [... read more] be disappointed, it’s super relaxing!!

Beautiful resort

The rooms & grounds were fabulous! Buffet needs to be larger. Piano bar would be a great addition. Room service perfect! Marilu & Ernesto at pool bar were super. And Augusto, David, & Oscar at Limes were fabulous! As a 5 star resort, the champagne & spirits need to be upgraded. Beach was beautiful!

Near perfection

The whole properly is immaculate and beautiful from the furnishings throughout to the landscaping. The staff are attentive and the serenity club will have you feeling like queens and kings. All meals were very good to amazingly good. The quiet pool plays relaxing music while the more active pool will have you dancing in the water. Last day here for us and already planning our return.

Relaxation at its Best!!

From the minute you enter the lobby of this hotel, you can feel the luxury! Our check in was the best experience I have have ever had (and we are seasoned travelers!) The hotel is relatively new, so the decor, and the fixtures are outstanding. The lobby area houses an amazing Specialty Coffee Shop, a well stocked Gift Shop, Reception, Private area for Serenity guests. A lounge for everyone, and a private lounge with food and drinks for serenity guests. 2 great pools, one a bit more upbeat  [... read more]than the other. 4 Dinner Restaurants, and 1 breakfast buffet. Lunch was Buffet or a pool grill, or an a la carte option at the circular pool. The food was excellent - not one complaint. Drinks are almost all brand name liquor, and they are cracking the tops off as they make drinks (no watering down happening!). The entire grounds were incredibly clean, the spa was also a great experience (but expensive). The tubs on the balcony were a great feature - perfect wind down. So many little extra's from turn down service to sweets in the evening appearing in your room. Beds were super comfy too, and the bathrooms were the best I have ever had in the Caribbean. No lack of any kind of staff, and all so friendly - 5 stars for sure!! Have no comment on the night show or bar, but Limes which is a bar by the restaurants was superb!! Only bad thing I could say, is the water front is terrible,...so much sea grass. No one swam at all in the ocean, however the beach front and chairs and palapa's are great, as long as you don't want to swim in the ocean, but there is not much they could do about it, fighting a loosing battle. Only reason I gave the 4 star rating for that.

Rest and relaxation standard!

Stunning grounds and accommodations, this resort is absolutely gorgeous. I was a little dismayed by the lack of a buffet option for a lighter dinner option but otherwise the food was impeccable. Activities were limited but if you are looking for a relaxing vacation this is the place to do it in style!

Best resort by far !!

I took the serenity club upgrade and did not regret it. Swim up room, great services and many extras! The 30 minutes hydrotherapy treatment as complementary was really appreciated. The situation of algae on the beach and in the ocean on the Riviera Maya Coast was almost forgotten!

Great Place to get Spoiled!

We arrived at the hotel for a weeks' vacation. We had originally booked a garden-view room but were upgraded to a partial ocean-view room (2117). The room overlooked the pool and beach. It was a nice large room. We then upgraded to the Serenity - worth every penny. We stayed in room 1007. We had a great ocean swim-out room. The food is fantastic at this resort. We tried all restaurants, bars and room service. The spa was amazing, we went daily for a massage and hydrotherapy which is inc [... read more]luded in the Serenity package. The pools are fantastic. There is some seaweed on the beach but we knew that when we booked. We were still able to access the water. The ocean water was warmer than the pool water! Not your typical blue color like in Cancun. The staff are very friendly. Can't wait to return to this resort!

Fake luxury - not as good as described

Service was inconsistent and lacking most of the time. Pool was overall nice. Not very big so hard to find free chairs so have to get there early. Towels were in a garbage can(no joke!) and you had to go get them urself (even tho they say there is a pool Butler!) Music has loud and horrible. Asked to turn it down and they said they couldn't. It was some days pop techno music. It was so not relaxing. Some ppl brought their own music because it was so bad. Beach was horrible. They don't clean [... read more] the beach of seaweed properly and line up a whole bunch of lounge chairs next to each other like a warehouse. Also 90% of the umbrellas don't have a key to open the umbrella so are useless. Food was not very good at buffet and restos. Room was very nice. Overall I would say it was not a good experience. I had WAY better service and experience at iberostar which is a 4 star. Not worth going here. If u want to relax u cant do it here.

Stunning New ResortI

Just returned from an awesome vacation at this beautiful resort. The architecture and flow is so amazing...the music throughout the entire place is so relaxing...the adult only feature is nice, something we have never done before. The nightly entertainment was very good and the Limes bar is a great place to spend the evening. Staff are very friendly and helpful. Rooms are very well appointed with spacious decks and wonderful views..a Jacuzzi tub on every deck. We didnt have a swim out room  [... read more]but we do plan on returning and booking one. Food is the best we have ever experienced...this is about our 15th trip in the Mayan area, generally stay at 4 or 5 star hotels and I can easily say it's the best! Only 15 minutes from Cancuns airport. There is some seaweed at the Beach but the beautiful pools more than make up for it!!

Excellent resort

The service and facilities were exceptional. We had absolutely nothing to complain about. The location is only 20 min from the airport. Paid extra for the serenity club and worth every penny. The pool bars were always well stocked and the size of the resort is deceiving on the website. Everything is n easy walk no more then 10 min one end to the other

Great place!

Lovely grounds, amazing rooms- recommend serenity club for ocean front swim-up, close to airport. Beach good size and regularly maintained, some seaweed at times but under nature's control. Hotel very clean and well maintained. Staff courteous and attentive: One of the butlers was excellent- thank you so much Christian for all your work! Bartenders were great, especially at the rectangular pool swim-up bar and at Lime's- thank you Armando for the fabulous cocktail creations! Thank you to the exc [... read more]ellent cook at the daytime kitchen BBQ grill (next to the round pool). Overall the food was excellent, especially the Mexican/Steakhouse restaurant.

Stellar getaway!

After many days of searching/researching all inclusive resorts in Mexico, I took a leap of faith and booked a 1 week getaway at the newly opened Haven. It turned out to be a great decision. The resort is modern, with minimalist details. The rooms are well equipped and spacious. I highly recommend the swim out room...pure relaxation! The food was top notch. All the restaurants were delicious. Room service was a major bonus!!! The beach is the only downfall to this resort. Expect mirky  [... read more]water with lots of seaweed, however the pools are well worth the trip! The resort was quiet, ideal for lots of R&R. You must go now before the crowds find out about this hidden gem!

Not the 5 star we were sold!

Please see my review on trip advisor and we never got any reply from Trip Central about our concern so will never use your service again! I have video and pics of the construction noice and issues with hotel.

Great resort to relax!

Hotel is brand new, the rooms are super nice and modern. The food is delicious and very high end😋. As it’s brand new they do need to implement entertainment activities. The service was the best thing about it, all the staff always went beyond expectations to meet our needs. The bech towars the end of our trip the first week of December was getting nicer by the day. Hope I can return soon if I get my mom to watch my kids again.

Amazing Resort...

This resort is wonderful....We arrived and were checked in right away.From there we were driven to our room with the luggage...Room was very clean and a perfect view of the Haven pool and the ocean.Whirlpool tub is on the patio which has a small couch....King size bed was perfect and comfortable.We asked for a early room clean and got it everyday.Plenty of towels and face cloths....Grounds were well kept and it's a smaller resort but we liked that...Pool service was great and Jardy is the best p [... read more]ool side guy you could ever meet.From Sunday morning on we tipped him when he literally went out of his way to get our chairs,roll out our towels make us a pillow out of another towel and also set our pool chairs that go in the water up.We go out everyday after this and he had our spot all set up for us.Amazing to what he did.Even if you didn,t tip he still treated you good....It was well worth tipping him to...They deserve it.,..There is another pool on the other side of the resort but we choose to stay on Hardy,s side of the pool because of the excellent service....a god was good,but as I always find not very warm...Not a big problem for us....Tasted good anyways....Buffett area is small to....There is only A la carts after 6 pm,no Buffett...A La Carts were good especially the steak house....No reservations needed.Not much of beach though but it's clean and plenty of chairs...Theres no nightly entertainment except in the Bar....For a couple of hours...Bartenders are very nice and good at what they do.I find it's not a party resort ,but I liked that,quiet at night...Overall great resort and excellent workers....

Fantastic resort

resort was great overall 1- food was top notch, I would say some of the best meals we have had 2- rooms were fantastic, very modern 3- the beech wasn't the best, dark water and big waves 4- the service was fantastic. the bartenders at the evening bar were local celebrities. Literally. one had just won some major international bartending contest. best cocktails we have had.

Pretty Luxury

Wonderful swin-up with a great view to the ocean. Nice restaurants with no reservation and excellent food. Employees are nice with attention. Great pools with very confortable seatings and lots of places at the beach. Unfortunately long beach walk is not very accessible. 24 hours service and you can eat at pool or beach. Few activities. In 6 months, when it will be fully completed it will be a wonderful place. I would return anytime!