Beautiful resort

The resort is quite large. Found the boulevard area far enough walk. Was disappointed that the casino did not have any slots - only had 2 card tables. Although the resort website states casino. The beach - pools - food were all great! Front desk employees and most restaurant servers were very pleasant.

Beautiful resort

Large beautiful resort with well kept grounds. Wide beach, easy walking Not much of a wait at bars if any. Buffet had large variety of fonds. Something for everyone. We are at 4 dining restaurants and have to say the food was very good. Our favorite was the steakhouse the italian and Inari with the show Staff were friendly, no major issues with housekeeping or anything else.

Excellent vacation

The hotel was huge but after a few hours we knew our way around. Rooms are clean. Good is delicious. A lot of variety at the buffets but you must try the el asador steakhouse and the gondola Italian. The water park is fun for kids of all ages but it is a bit of a walk and it’s important to know that there is no bar near the water park so make sure you grab a few at the buffet. Lots of chairs at the beach but if you want one near the pool make sure you get one before 9:30. This place caters to  [... read more]people of all ages. Would recommend.

Amazing experience!

Staff was amazing, we had such great service! They were great at the buffet. Very clean and classy rooms. Amazing pools, and waterpark for kids. The beach is beautiful as well, such soft sand! There is everything you need on this resort and in the boulevard. Overall great experience.

Beautiful Resort

Our stay at the Lopesan Costa Bávaro was fantastic, we had a wonderful vacation. The grounds were beautiful, the smell in the lobby was not pleasant, but they are trying and you get use to it. The Only negative is the entertainment..it really needs improvement, it was very boring and the same thing every night. They also need more chairs for guests to sit on at the beach and pools. We would go back to this resort in the future

Beautiful, but work to do

Resort was beautiful and good layout. Smell wasn’t that bad, but there definitely was a smell in the lobby and some hallways for a couple of days. Hotel staff were hit or miss, most were pleasant and nice, but some of them were just unhappy to be alive on particular days. I did experience some rude and unappreciative guests, so trying to give the benefit of doubt here. Beach and pool chairs... I honestly thought the other reviewers may have exaggerated, but not so. Found myself heading  [... read more]down to the pool at dawn to secure a spot, going back to bed and then coming back around 8ish to about a 1/3 full chair area, which would mostly fill up by about 11. Lots of towels on chairs and guests who did not arrive until noon or later - disappointing given the “no reserving” signs everywhere. Staff try to mitigate as much as possible and are helpful when asked to find some space. Dinner reservations were made the morning after we arrived so no issues there and would have been great to know when activities or shows were happening at the hotel. No real information except for a few of them listed on the TV or digital boards spread across the grounds. Coffee shop was great! Water park was fun and otherwise, a relaxing vacation.

Resort

Rooms not stocked very poor check in service, ie do not respond to problems in room. 3 toilets in beach area for well over 200 people half time no water to flush or wash hands. For a new resort poorly maintained

Best resort in Punta Cana

Loved this place. We had a swim up room and were impressed with all aspects of this beautiful resort. To put it simply, this is now only resort I would go to in Punta Cana. Modern and clean. Great food. Great service.

Amazing resort

This resort was exactly as advertised. newly built white sand beach so many choices of food and drinks beautiful and comfortable room with balcony and ocean view friendly and helpful staff We had a wonderful vacation.

Lopesan Costa Bravaro

This hotel was fantastic all around and will only get better. It’s a 10 month old resort, staff is friendly but not always efficient due to language. This resort is a mix of French, Russian and English so it’s understandable. The beach is awesome, the facilities excellent. Food is somewhat bland but ok. The spa is excellent as well. This resort offers you coffee shops to casinos You won’t regret your choice if you come here. Make sure you get towels early and get your seats by the pool  [... read more] This is the one problem. Also it’s worth going “unique” for the extra benefits you get as a unique guest!

Beautiful Resort BUT!!

Our vacation started off with about an hour delay leaving as the Sunwing flight crew couldn't get ground transportation to the airport. (poor excuse - weather or mechanical problem acceptable). I will never go on another vacation that has these horrible flight times again and it seems that's all Sunwing has. Once we were at the hotel we were at the head of the line, so check-in took no time at all. I liked that our wristbands were also the key to our room. We got a nice surprise, our room  [... read more]had been upgraded. Our room was big and beautiful. I had a few complaints that should be easy to fix. We only had 1 small bottle of water in our room ( in a country where you are not supposed drink the water). This is the first hotel I have ever been in that didn't have kleenex in the bathroom. The room had a nice big closet but it only had 3 hangers in it. This is the first resort I have been that has a 24/7 restaurant. Which was great because it was after 11pm when we got there. The service was fast and food was good. We only had to make reservations once for the a la carte restaurants. We ate at a different 1 every night except 1 which we ate at the buffet. No complaints at any of them. My favorite was the Japanese. The grounds were beautiful. Couldn't believe how mature the gardens looked for a new resort. Infinity pools all over. The Boulevard has just everything you could want to do. The casino is still not open. The beach and the pools are beautiful, but the BIG problem with this hotel is the chairs at the beach and the pool. The first morning we got out to the pool late, so we were expecting to have a hard time finding a chair. But the next morning we were down by 7. There are signs up saying no reserving of lounge chairs. But by 7 there were very few chairs that didn't have a towel on it and very few people at either the beach or the pool sitting on them. I have no idea what time these people were down there at. Morning 2 we got our chairs and went to breakfast. Now this is a first of any resorts I've been to. When we got back our stuff was still there but our chairs were gone. There was a gentleman sitting by us that said he had told them to not take them we were coming back. He said the worker at the towel shack had told a security guard to take them. Don't know why they picked on us but there was still a lot of chairs with no one sitting on them. After some discussion with the towel guy and the security guard another worker was going to get us chairs. Have no idea who he stole them from. This was quit the discussion with everyone around the pool. You could watch several times a day, everyday the staff removing peoples things from their chairs and carrying them away. Supposedly more chairs were on order. You felt like you couldn't get up and go to the bathroom or go in the pool because your chair might be gone when you got back. One morning I sat on another couples chair to make sure no one took them while they went for breakfast. I found this very frustrating and I don't think I would come here again at this time of the year. One night I went to get clean beach towels for the next morning but there weren't any. The next morning when I went to get clean towels there were a couple of girls that asked for an extra towel. My thought was that people were getting more than 1 towel and saving a chair at the beach and 1 at the pool. If the people working in the towel booth would only hand out ONE towel like they are supposed to this might help with the chair problem. I think this resort could use another bar on the beach. There are only 2 bars down by the beach and large pool. One is for Unique guests. There were very few people using it all day. The bartenders did handle it well at the bar the majority of people used. They had the people line up on both sides and kept telling them to move over. This was a fair way of doing it. They had a cart set up on each side of the pool with drinks. I didn't get a drink from these as there was not a cooler keeping the water or mix cold. Just a big bucket of ice. They could also use more waitresses working around the large pool. Most of the time it seemed like there was only 1 on the other side of the pool. I've been to other resorts that had places with machines that you could go get your own water, juice and pop. I think they could use these here. Leaving our flight was supposed to leave at 9:20 pm but it got delayed by 2 hours. I liked they left us at the resort. But it was 1 of the other passengers that told us first that it was delayed not the Sunwing Rep. We were finally in the air at 11:50. LONG DAY!!!

Wonderful Resort

Hotel, room, bars, dining, pools, and grounds were all amazing. The staff were all great, excellent service. A few things need improvements, not enough beach chairs, not enough access to the water for snorkeling due to many boats. Overall, I would definitely go back.

Sorely Disappointed

Nice room. Lovely pools and beach. Couldn’t get reservations 2ngts for anywhere. Where we did only the Italian and Mediterranean were good. Poor service and the sewage smell through out the resort was unbearable. ☹️. I would not recommend

Beautiful resort but very, very, very poorly managed!

I would rate this resort 3-4 stars. And we are not picky. It took us a long time to check-in because we had to change the room. Got to our room and it had a horrible sewage smell. Sewage smell is one of the biggest problem at this resort, not everywhere but in some parts of the resort. Finely got a beautiful room with ocean view. No problem with reception, they understand the problem and trying to help. - I don't know if its a poor management or cleaning lady think that all you need is 1 t [... read more]owel. You have to look for them every evening after the beach to get towels. - The staff is poorly trained, especially on the beach. They will get together 3-4 people, stay near you on the beach or pool and talk loud right beside your chair like you don't exist, you try to get around them, they won't move. - And now, the WORST part. No chairs on the beach available unless you are up at 5-6 am. The beach is packed and you will not get a chair. I don't understand, they spend so much money on this beautiful modern resort and created this problem. Buy extra 100 chairs and let people relax, it's supposed to be a 5-star resort and you pay for it. People fighting every day. The manager, young girl that was called on the beach to help sort it out has to be fired. Couldn,t get her name. We've never seen anything like that. They say that we are not supposed to reserve chairs on the beach, it's their rules, I understand but they created this problem, because not enough chairs. It is a 5-star resort, for goodness sake. She was taking peoples belonging and putting them on the ground because someone came and asked for the chairs. Staff was running around, throwing towels on the ground, stealing pretty much chairs and giving to other people for tips. Our neighbor on the beach went with his wife for a walk on the beach, A staff member came, decide that it's being reserved, put their stuff on the sand and took chairs away. We tried to tell them but nobody listened. Unbelievable. They don't ask for money but they know they'll get good tips. Management pretty much created business there. Unbelievable. 5 or 3 stars hotel it doesn't matter. They have no right to touch my stuff. It creates a lot of tension on the beach. UNPRECEDENTED. -The bars are always busy and the service is extremely slow. - The Restaurants Do not eat at the Mexican, smells like sewage. Japanese, Italian is Ok. The buffet food is good. No complaint. Overall the resort is beautiful, modern. Potential to be a luxury 5 star. Need a lot of work, train stuff, managers totally lost. I hope the owner is reading our reviews and fix it fast. I am definitely not planning coming back to this resort. For a lot of people, the vacation was ruined.

Major kinks to iron out

It's a smaller resort with about 1000 rooms. The hotel and grounds are beautiful, as was the beach. The food and drinks were very good. Staff was friendly. The resort offers 3 levels of service: "Unique", "Adults Only" and the rest of us. We were "upgraded" to a "Unique" room but were told we were not entitled to any of the "Unique" amenities, which are private beach bar/restaurant, private lounge, and private roped-off beach area. There were less than two dozen people who were actual "Un [... read more]ique" guests, so many other people were also upgraded (without the amenities) - mainly because the rooms were empty. This created problems for all of us. The beach area reserved for the "Unique" guests was the same size (we paced it off) as the area for the regular guests. So you had maybe 24 people in the reserved section, and then over 1000 guests crammed into the same sized area further down. Every morning, there were people arguing and trying to find chairs and spots to sit. There were simply not enough chairs, and not enough space for all the guests at the beach or at the pool. Unbelievable! You had to get up before dawn to get a chair, or you were out of luck. There are two beach bars, one for the "Unique" guests - which never had more than a few people (in fact, often more staff than guests), and a smaller one for all the rest of us. Can you see the problem? Another minor issue was the refrigerator. It never got cold. We brought it to the manager's attention, but nothing was ever done about it. Yes, the fridge is stocked with 2 beer and 2 coke every day - but it's warm. Yuk If people are looking for night entertainment, they won't find it here. There is a live band that plays from 8:30 to 9:30, and that's it. Also, the casino wasn't open.

Good and bad

Hotel rooms were good. New and in good shape was good bedding and very satisfactory bathroom shower area. Pool area was very nice but very important lack of lounge chairs. Also bar service and pool service was slow. All meals were good but not outstanding and service was slow

Not Enough Lounge Chairs

The hotel was brand new, it was beautiful. The location is great, the beach is amazing. They still have to work out the kinks. Being a Canadian on vacation we expect people to behave in a polite manner. The majority of the clientele at this resort is rude and pushy and have no problem dumping your belongings of your lounge chair and taking it. They bud in line at the bar and the buffet. This resort does not have nearly enough chairs. If you can get one by 7am you’re lucky. Chances are it’s [... read more] going to be gone after breakfast. I witnessed a huge man threaten an old lady and then get rewarded by the management with prime spot and four chairs. When you pay for a five star resort and have to fight over chairs it’s not acceptable.

Average Resort

This resort is new and still experiencing some growing pains. We had a swim up room which was really nice. Clean and very spacious. Beach was beautiful, but very, very crowded. If you didn’t get a chair by 8, it was hard to get a spot. Witnessed several near fights over chairs. No Palapas only umbrellas and not nearly enough if you want shade during the day. Buffet is pretty good, but set up is poor resulting in long lines in the morning for omelets and at night for fresh pasta. Ala [... read more] Cartes are good. Beach bar setup is terrible. Long lines and long waits to get beach cocktails. We have been to 12 different resorts in PC over the years. While we enjoyed our time here as we love Bavaro beach we would not go to this resort again.

Wonderful Resort

Being a new resort there is some work to be done, but overall I enjoyed my stay and the resort has everything to offer. The grounds and the water features are beautiful. The view from the room was everything we expected.

Great Week AT Lopesan

I had a wonderful week at this beautiful resort. My first time in Punta Cana and I was not disappointed. The buildings and grounds were very clean. The food was varied and the staff was friendly and attentive. I liked the wrist band/room key idea. Not having to worry about losing the room key was ideal. Some of the women in my group (15 of us), were concerned with the shower and toilet area in the rooms being close to the entry door...not enough privacy. We dined at the Mexican a [... read more]nd Asian restaurants and both were excellent. Make sure when making a reservation for the Asian, to ask for the show or you may be at a table with no view.