Not a Family Resort

We as a family struggled alot with this hotel. No activities, pool area, for childern, staff are not welcoming for families and restaurants are not well equipped for childern, we had to wait for 40 minutes for high chair for our toddler.

Amazing!

We had an amazing time staying! The hotel decor is beautiful, the service provided was the highlight of the trip. Roberto from concierge was super helpful and very kind! The food was very good at all 5 restaurants, the lobby bar and piano bar were great as well with wonderful service. Overall we had one of our best experiences staying at Majestic Elegance Costa Mujeres!

Great Resort

This resort is beautiful, grounds, rooms, food and beach are excellent. If you want a wonderful beach and gorgeous water this resort has it. Food at all restaurants are delicious, didn’t have one bad meal. Staff go out of their way to help you and make your vacation relaxing and enjoyable.

Fantastic

Great resort well laid out staff are great top notch bar tenders and great selection of drinks food was good lots of choices and the spa was amazing and free for general use only draw back for me is it is 45 min from down town Cancun

Not a 5 *

This Hotel was recommended by TripCentral staff. I do not recommend this hotel. It has opened before it is ready. I expect your room to be furnished? I expect a butler if I purchased it; I expect all of the things outlined how about hot water? Hangers; bathtub stop; locking doors; restaurants to be fully open; a map; phone or wifi functional; a website you have to register to be in english not spanish only; room cleaning; stock the fridge; shall I go on about the nuisances?

Beautiful 5 Star Resort

This was my first time booking an all-inclusive resort and I’ve never been happier. It’s brand new grounds were so beautiful that it felt luxurious. My boyfriend and I only ate at the buffets (which we prefer over set-meals) and the chefs were amazing. We also loved the pool bartenders Nanguse + partner (can’t remember his name) and Dulce. We also loved the entertainment crew including David and Julio. My only complaint would be we would have to be at the beach or poolside early to get an  [... read more]umbrella (very limited).

Great Resort

Beautiful resort. Very well layout. One of the nicest rooms ever seen and beautiful walkout pools.High quality drinks. Excellent choice of food and desserts. Friendly staff eager to please.Really nice beach with no vendors to harass you. I would highly recommend!

5* Vacation!!

Resort was beautiful, food 5/5, drinks 5/5! Our butler Alberto was super helpful when we needed him and actually ran into us a few times during the week and asked if we needed anything. Beach was beautiful. Jesus by the catamarans took us out for an amazing ride and we even got to see some sea turtles and jump off the catamaran. The service, although slow at times was great. Everyone there is working so hard to ensure the guests are overly satisfied and it shows! Always bringing refills of [... read more] drinks to the table without even asking. Overall, would definitely recommend this resort. We will be back!

Very nice resort and excellent food

i dont have even one complaint!!!!From the food to the drinks to the service everything was great.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Our favorite resort yet!

We loved this resort! We chose a swimup room with jacuzzi...room was very spacious and had 2 bathrooms, large deck with jacuzzi. The only thing...be careful when booking a swim up to ask if you are on the sunny side of the building. We found we didn't get sun in our area. We were in an adult section of this resort. There were quite a few families at this resort but of course in their own family section on resort and at beach. With our swimup room we were part of the Majestic Club, which has s [... read more]ome nice perks! We had a consierge/butler, premium beer (Corona, Coors Lights & Heikekin restocked in fridge daily, snacks supplied daily (peanuts, chips & chocolate bars), 1 free session at the hydrotherapy spa, 1 quart of premium alcohol, 24 hour free room service, each night our blankets were turned down at bedtime and ready to climb into bed. Bags were delivered to our room at check in and picked up at our room for check out time by bellboy. We had a designated section on beach with awesome service for drinks. The Steak restaurant was our favorite and other than that we enjoyed the buffet and the restaurant by beach...Mar House! It had awesome salmon, burgers, etc. Ice cream was delic too! Entertainment at night wasn't the best but we weren't really too concerned by that as we were tired out anyway. Sports bar has great drinks...Ernesto Lu Cio was a fantastic bartender, he was fun and went out of his way to get to know us!! We would have loved huts on the beach but they had cabanas with no closed in top...so shade was hard to find !! We would cover the top of the cabana with large towels to block some sun. Beach was beautiful!!! We have been to resorts in Puerta Plata, Punta Cana, Riviera Maya and have cruised...but this was our best yet! Food was top notch!! We would have to struggle to pick out a fault....finding shade on beach and having more sun at our swim up is all that really comes to mind. We booked with Trip Central...Eliana Anton was our agent, very obliging...all went smooth! Excellent vacation and highly recommend. I expect this resort will go up in price within the year or so as they advised us they are striving to become a 5 Diamond resort. Lastly, I want to mention our butler JD....he truly made our vacation and hotel experience as best it could be, he greeted us as we arrived and took us on a mini tour of the hotel showing us everything, so we had a good feel where all was located, this was so helpful as it saved us time in days to come as we knew exactly where we wanted to go! JD would check in regularly to make sure our needs were met and strived to make our trip a special one! He was fantastic at his job and is a real compliment to the Majestic Elegance Costa Mujeres Resort!!! We will be revisiting this resort as it was all and more than we had hoped for!! And the weather was perfect too!

Brand new and gorgeous

Majestic Elegance Playa Mujeres is a brand new resort and beautiful. The service for the most part was outstanding, food was great and the entertainment was better than most. Shout out to Jordan from the entertainment team, Orlando from the pool bar, Luce and Abby Gail from the Sky Lounge!! The only issue we encountered was our swim up room in building 5 was in the shade all day and the pools were very cool but I believe they are now heated. The beach was great, seaweed cleaned multiple times pe [... read more]r day, beautiful sand and turquoise waters! The front desk staff could be a little more friendly (one guy in particular). The guys at the piano bar were great and quick to make a iced coffee or flavored cappuccino/latte. The resort is big but not too big and the setup flows very nicely. Likely will not return as that is not our thing, we like to checkout other areas and destinations and never repeat for the most part. 5* all the way! Lots of negative reviews but people need to remember that this place is only 8 weeks old and will get to the standard it set out to be!

Almost perfect!

The grounds, beach and staff were wonderful. The food and drinks were really good. The only downfall, our room, which they were nice enough to upgrade us, was not totally completed. Here was supposed to be a Murphy bed (there was not), missing covers on the light switches, no mirror in the half bath, and shower not totally finished off. The staff were super friendly. We found them to try their best to make everyone happy. There was a mixup with our Japanese meal (told us three different d [... read more]ates, and each time they were either closed or did not have our reservation. Again, not a big deal, we ate at the Mexican restaurant and the Italian..both were really good!). The beach was nice, just watch out for the burrs..they hurt! Overall, the resort, when finished, might be perfect!