Family friendly resort

This is a great place to take the entire family. The buffet has so much variety and seems to be open most of the time. The fuel cafe is not be missed. I will say there were no Covid 19 protocols and no masking at all anywhere on the premises. The reservation and eating at the specialty restaurants was extremely stressful and really is a downfall considering all the other great things on the resort. Entertainment was excellent and really fun. Thank you

Amazing Resort excellent staff

This resort was wonderful from check in, to room amenities, restaurant options, food quality, pools, entertainment, drink options and service from, butlers, waiters/ waitresses, bartenders, pool attendants and room attendants. Would definitely recommend.

Very Family Friendly

If you are looking for a resort that checks all the boxes, this could be the one for you. The kids pool and amenities are great, with lots of activities to do. This is a Marriot 5* resort, but lower your expectations from other Marriot locations. The attention to details is lacking, such as hair found in the drawers in the dresser, air conditioner not working at check in, bathroom door handle falling off in hand, stale food at the buffet, bland drinks, staff's ability to adjust to the changing m [... read more]oments is very slow, scheduled event last min changes, broken pool chairs still in play, broken glass on pathway for over 24 hrs, and overall condition of the resort needing some attention. All in all, it was a great family vacation. Restaurants were generally decent with good service, if you go early. (not star class) Speaking of Star Class, there was a very distinct division between the two. So if it's important to have 'extras' to feel like more of a vacation, I would definitely say that you need to upgrade at this resort.

Loved it!

We spent a week with our two children, aged 9 and 11. PH was an amazing resort! The beach was gorgeous, the grounds were easy to navigate and there was lots to keep my kids busy. They absolutely loved the lazy River, FlowRider, and water slide. The room was perfect. We had a king size bed with pull out couch. The pull out couch was about the size of a king sized bed, which was perfect for the kids. The food was amazing and the buffet, which was our default restaurant, did not disappoint. W [... read more]hile it was difficult to get in to a restaurant, you could easily do so by being there early. The staff was fabulous and always smiling. We especially appreciated Lalo from guest services and Antonio, our everyday server at the buffet in the morning. Our only complaint is the major spring break vibe we got the moment we arrived. It wasn’t the most pleasant scene, being there with kids and having them witness unruly and inappropriate behaviour.

Great place for kids

We had a great time at this resort, I’ve been to a lot of resort’s but this one had the nicest rooms. The buffet was loaded with great food, lots of omelettes bars. The kids had a great time at the kids club. Eric the pool waiter was fantastic, Hugo let us use a cabana for part of a day which was really nice. Robinson was really nice with the kids at the beach. All the staff were really friendly. I would definitely go back to this resort

Fantastic week!

The resort met all our expectations. Lots of amenities for families was the main draw for us. We stayed at a similar resort last year in DR and our family really enjoyed the Lazy River and mini putt there. When booking this trip finding those offerings, in our preferred destination Mexico proved challenging. Planet Hollywood was a solid choice and I’d recommend to anyone looking for similar and who plan on relaxing at the resort and having things to do without leaving the resort. We†[... read more]™ve been travelling for more than 20 years and the “tier” systems at resorts are more prevalent than ever before. We did not book Star Class, and were satisfied with the service and offerings, however the color of your bracelet was noted. We were on vacation, and weren’t in a rush to be seated, and weren’t requiring “top shelf” alcohol. If this sounds like something you require, I would recommend upgrading to avoid disappointment. We did pre-select our room and received the one we paid for. That is a nice option if you don’t want to roll the dice on the location of your room. Our transfers with Sunwing were smooth and efficient. No complaints whatsoever. The resort location in relation to “Cancun strip” is quite a trek. We’ve stayed all over the strip and in the Riveria. If you want to see the ruins, or go out to clubs I wouldn’t stay in this area personally. There are so many resorts being built/newly constructed nearby that look amazing in this area. The beach was very large and they regularly cleaned up any sargasso that came in. The wind the week we were there was very strong, one day the resort required all the shade umbrella to be kept closed for safety. I’m not sure if that is the normal for this area, but that day no one was on the beach because the sand was literally blowing! The food offerings were very good, the buffet was better than most resorts in terms of variety and quality. The burgers, pizza take out, and sports bar made up for that for us, but may not for everyone. We’d return next week (wishful thinking), next month, or next year!

Beautiful Resort

Planet Hollywood in Cancun is a fantastic place to vacation. The resort is beautiful with lots of amenities for the entire family. The staff was very friendly and willing to do whatever they could to make our stay more pleasant. We upgrade to the Star Class and I would definitely recommend doing that as it gave us additional benefits and access to amenities that we were able to take advantage of. A friend of mine has already booked to go to this resort at the end of November, after hearing what  [... read more]a great time we had.

Not bad

It’s Definitely not a 5 star Resort. The service and the food is alright, the buffet is very small for that size of a resort there’s always a line up to get into the buffet I have been to Mexico quite a few times I never had to wait in the line up get into buffet.

Half and half

Awesome location, staff, beach, buildings and restaurants food. A lot of people, bars, pools and plenty of space when you want a chair. Be prepare to pay for any extra you wish i.e. brand alcohol, shisha bar, a la carte menu etc. Bars on the family side of the complex did run out of beer really often. Found it special to be told that I could not walk or use the pool on the '"adult" side of the complex when myself is over 30 and that a different bracelet was required, again with extra cost...

Resort was nice but food was average

We stayed for 5 days in planet hollywood cancun .overall resort is good but food was average. Pools and activities are good kids had fun in lazy river and pools .beach was clean white sand beach. comparatively drinks and food was not great...not too many options in lunch specially.

Little things add up to a disappointment

Breaking out of our Covid shell, we risked a trip to Cancun. It was fabulous! Lots of red tape and documentations as expected- but the sun and ocean were worth it. As far as Planet Hollywood goes- too many little annoying things resulted in me not returning. The staff was absolutely great. Standard rooms were lovely and spacious. BUT: - Lining up for a la carte restaurants (1-2hrs)not my idea of a night out. ( if you were in Diamond/ All star club you could make a reservation) So their †[... read more]˜first-come-first -served’ format was awful. - Not all restaurants were open every day and a few were only available to the higher paying customers. -the buffet was alright but at least 1/3 was Mexican food. Also, it as the same every night. -when going to eat, it wasn’t enough to give your room number and say your name, you had to spell it out! Unfortunately mine is a long hyphenated one. -entertainment??none really So…. It was just too many little things that irritated us. Things that I didn’t find at other resorts. If nothing bothers you… then this place is fine. It’s said to be 4.5 stars and that’s what you pay for but don’t get. -

Very nice resort

Restaurants Enough to choose from, available although we were in star class and the butler made reservations. Dervice was generally fine. Rooms Spacious, great beds, all amenities, cleaned daily although sometimes the cleaning was suspect. Switches and air conditioning are supposed to be ecological. At times the AC seemed to be never on and at times you couldn’t find which light switches turned things on or off. Beach Absolutely beautiful sand and water. Very little washed up seaweed on  [... read more]any given day. Service/people We purchased star class which gave us butler service. This ws invaluable when used correctly. Don’t waist their time for us etc. these people and the general resort staff were excellent. Resort condition Generally, it is in good shape, but considering it is only a year old you wonder how long it will last. Doors didn’t shut, decor needed correcting/fixing as did many parts around the resort. I guess them being a year late to open and in a pandemic, it is better to open with 500,000 a day income and fix as they go, than to wait until things are perfect. Check in was easy The wrust bands we really liked as the enterance to your room.

GREAT - NOT SUPER GREAT

For a one year old resort it missed the mark in several areas. The swim ups had barriers which blocked out the sun (who needs them at all!). We were side-by-side at the pools. The swim ups at Azul Sensatori Cancun are by far the best in the Mayan - you are served on your patio! Swim up cleaners could also get to all sides of the swim up at Azul easily while algae was on the inner walls at your resort. Ran out of premium Star Class Tequila frequently (except for the best servers who would [... read more] ensure it was around for my friend & I). A better system for restaurants as we always made reservations but were made to stay in line past our requested time? Why not two lines or so other form of control? Kinda beat up for a 1 year old resort! WE HAD A GREAT TIME DESPITE ANY FLAWS!!!

Planet Hollywood Cancun Jan 2022

Hotel itself is nice, rooms are great ( no bathtub tho and not many room have a view of the ocean) i found the food quality in some restaurants lacking esp the mexican and seafood restaurants the indian one was great and buffet breakfast was also decent with lots of food options. Found service to also be lacking. Very easy to book covid tests. Clinic right on the resort just go your fist day to make an appointment which can easily be changed if needed. No line ups $90 US per test - hotel is nort [... read more]h of hotel zone so it takes 45min longer each way when going on tours. the hotel seems to be trying to compare to the Hard Rock and has the potential but they need to step up service and food quality - also if you are on the family side even if you are an adult you cant use adult pool or if you want to go to their restaurant ( brazilian and seafood ) you have to pay $20 each . This is just stingy. Every other resort i e been to kets you freely use the amenities and restaurants of both and even go to their sister resorts. The lazy river is great. They even have a bar in a cave so you dont have to get out of your tube to get a drink It was still a nice resort overall and had a nice time

We loved it !!!

We absouletly loved our stay at this resort. In this crazy time we had our much needed break from routine life. Our suit was very comfortable with all amenities and cleaned everyday. All staff was very helping and professional. Food choices were amazing with coffee shops and burger point. It was not that huge as stayed in the past in different resorts but all nice things were compressed in a beautiful way. Beach, swimming pools and food places were at very comfortable distances so no long wait f [... read more]or rides. Staff was strictly following covid 19 protocol wearing masks all the time making sure to clean & disinfect all places after use. We booked our PCR test on the site and result was delivered early next morning via email.