Great resort

The rooms and hotel are absolutely beautiful. Beaches are excellent and you can take long walks. The staff were also great. The food in the a la carte was delicious at the buffet it was repeat of stuff and wasn't always that great but it's Cuba you always find something to eat. Our fridge wasn't filled once in the week but they did leave water bottles

Very nice resort. Much better than I expected.

The area was nice as well as the grounds. The buffet restaurant and the a-la-cart were everything you would expect. The two pools were excellent, however new chairs are needed around the pool. The chairs at the beach were much better. The beach itself was excellent . I just can't say enough about the staff. They were always there to help. Food was good for Cuba.

Very nice resort. Much better than I expected.

The area was nice as well as the grounds. The buffet restaurant and the a-la-cart were everything you would expect. The two pools were excellent, however new chairs are needed around the pool. The chairs at the beach were much better. The beach itself was excellent . I just can't say enough about the staff. They were always there to help. Food was good for Cuba.

Amazing resort, will be returning

This resort was absolutely amazing. I was so impressed by how well kept and clean it was! The room was absolutely beautiful and surprisingly modern. The food and drinks were great, the staff were all so kind and the beaches were amazing. There was a perfect balance of relaxation and entertainment. The “ Cuba day” was definitely a highlight for us! We will definitely be returning in the future.

Amazing

This resort was 10/10. There was always lots of food. The room was comfortable. The branch was absolutely beautiful. All the staff was super friendly and helpful. Jorge and Wilfred were very kind and helpful. My family and I will be returning

The resort was a great please to spend the end of the year

This place was the right choice to spend time with my family, great for kids and the shows and food were amazing, we will definitely be back to this location as was more that we were expecting for the country based on past experiences

Very Happy with our Stay

This resort exceeded our expectations. It was clean and had a modern vibe. Most of the staff were friendly and accommodating, with only a couple of exceptions. The food was surprisingly delicious, and we had no issues with power or shortages during our stay. I wouldn’t hesitate to recommend this resort and would gladly return. 5 stars

I Star esmeralda

This hotel has wonderful staffs and the food served during our stay were good enough ! They even served lobsters on 1st Jan and was a big surprise! The new year eve animation was Excellent! However, the disappointments were the stained chairs, free access of flies on desserts and some foods and not too clean cutlery! Hope management take note!

Great Resort

Good experience!staff is very helpful. The salon staff is great. Beach is beautiful. Pool is beautiful. Location very picturesque. Beach is very clean. Pool is very relaxing. Drinks are great. Carry your own food.

The resort is ok

The resort was nice but the food was terrible. The snack bar only had ham and sausage every day. The only other option in my 14 days stay was bacon on the last day. The food in buffet and a la carte was terrible. At the a la carte we found a fly in the cake and another table found a fly in the ice cream on another day. Stay away from this resort.

Unforgettable vacation

We stay in Iberostar Selection Esmeralda for a week in December and have a great time. The hotel is new, has modern rooms and well maintained ground. The beach is beautiful with white sand. The food is good and tasty for Cuba, pizza is excellent. The resort provides professional show everyday. The staff is friendly. Special thanks to Adriel who helped us with better accommodation. We will return to this resort again.

Beautiful resort

My husband and I traveled July 14th - July 21st.. A very clean hotel, the staff are friendly and very helpful. The food was above average. The beach is the most beautiful. Had an amazing time. Would suggest to everyone. We stayed in room 4222.Our room was very clean and comfortable. Air conditioning very efficient. Our cleaning ladies were exceptional. the resort, the pools and the beach area are so clean. Yes there are shortages but there is always a great selection of food and drinks.

Worst resort

Don't be fooled by the amazing reviews below. This is one of the worst resort to take family with kids and worst if you don't speak Spanish. I couldn't find a kettle or someone to warm up the water for my 10 month old baby. After complaining, they finally got me a coffee maker to get hot water (2 days later). Limited water bottle, one a day, so definitely bring water bottles on your trip and sometimes you don't even get them. Food was always repeated everyday and usually the same fo [... read more]r breakfast/ lunch / dinner. Almost felt like they just reheated the food. There is no such thing as 24 hour snack bar. Our flight was at 10:55am, they made us check out around 6am to be picked up by the bus for 6:25am, well the bus didnt get there til 7ish. When we went to get breakfast from 24 hours snack bar, we were told that it was closed. Bed sheets and bath towels are so dirty, felt like they used the same one again. Just use your beach towels, which is much cleaner. Unless you know Spanish, workers don't care to treat you well. Majority don't speak or understand English. So hard to ask for anything. Any time you have a question, the answer is " I don't know". Definitely won't get a tour of the place or explanation on where to go for buffet, pool, restaurant or beach. You will have to find out all on your own. Do bring mosquito repellent, super important. Black flies in the morning and Mosquito at night. The only best part of this trip, is the amazing beach and also the exterior of the hotel is beautiful Overall, worst trip and will never recommend this place to anyone.

Amazing resort!!

We had the best time at Iberostar Selection Esmeralda. Specifically, the staff couldn’t have been better. The entertainers (Jackson, Billy, Yaris, Alejandro and Angel). The staff in the buffet went above and beyond as well. Would highly recommend this hotel for a great time, great beach and great memories!!!

Great resort

This has been our 4 th time to Cuba This resort is our favourite by far despite all the shortages I heard about we did not experience any The food in Cuba is always a hit and miss but there was always something to eat and it was decent they have 4 different restaurants as well to chose from which were good The staff is amazing especially the entertainment staff angel and aliandro The concierge Danny(skinny) was a huge help and can do anything for you helping on day trips or simple things y [... read more]ou may have forgotten I will return to Cuba again and this will be my first choice

Iberostar Selection Esmeralda

The accommodations were great and the service was fine. There is however a list of "not so good" 1. The specialty restaurants were not impressive. The service was fine but the food was basically the same as the buffet. 2. The food in the buffet was largely unidentifiable. Labels would have helped a great deal, and anyone with allergies was certainly at risk. 3. Breakfast was great, eggs, toast and coffee. 4. The rooms were large and well laid out but there was a lack of towels which were not [... read more] changed very often if at all. 5.Name tags would have been nice and would have allowed a more personal interaction. 6. Most of the staff had little knowledge of English so it was difficult to get directions or information. 7. We never knew were meals were available and the entertainment was limited but what there was good. The dancers were very good.

BEAUTIFUL RESORT

The hotel is gorgeous, the staff are great! You will never find such beautiful beaches/ocean. Please feed the cats & abd 3 dogs that roam the resort more in the evening. Please be kind to the hard working staff that do the best they can with what they have.

Good vacation

I write this knowing that Cuba is under embargoes from the USA. However, we are use to certain standards as travelers to Cuba. I have been to Cuba 7 times and would go back....when things get better. The weather was great, the people and staff were very welcoming. The food was typical Cuban in nature. The lack of beef and eggs was something new for us. The lack of international drinks was very disappointing. I'm not a big drinker, but I use to get a better variety of drink options. This is a [... read more] new resort(open two years), so everything is new and fresh. We are use to staying at European owned resorts that get the good stuff. That's why we didn't mind paying a few bucks more. Cuba is still a wonderful place and I will be back when it gives me more bang for my buck. Air Transat and Trip Central took care of us, as well as Ibarostar Esmeralda.

Mediocre at best

Pools are nice, beach is beautiful, rooms are great, grounds are clean, staff is Ok but the food is awful. Lack of variety is one thing, but whatever you do have, can you make it tasty? Bring condiments from home. You get what you pay for. Although I got a nice tan. ?

Trip to cuba

Great trip would go back to the Iberostar selection Esmeralda the staff was amazing to my mom n I I definitely would return the beach was clean n we also found beach chairs to enjoy the blue green water