Amazing resort

It was an amazing trip. The coco coffee bar in the morning, gym with state of the art equipment, delicious buffet for breakfast, lunch & dinner, 3 new pickleball courts, beautiful infinity pools with comfy loungers, beach loungers under palapas, breezy weather so beach great for walking on, we didnt go in for swimming, evening entertainment incredible, lots of a la carte restaurants (we actually preferred the variety at the buffet). MAKE SURE YOU HAVE YOUR QR code to enter and exit DR!

Incredible Resort

This newest resort is everything you expect on a vacation. The resort is beautiful and so well planned out with structural accommodation. The staff are such beautiful people that make you feel like family. The restaurants are wonderful and the buffet is everything one needs. The gym is excellent and the young man was so welcoming and personal. He made us feel like we were home. And loved the pickle ball courts as so well known in our home town. Shows in the evening were excellent. And too not [... read more]ch service. We definitely loved our stay. Thankyou to all the staff that made us feel like family

Fabulous Resort

Great rooms and an amazing location (all clean and well cared for) and attentive staff in all areas- shout out to Sandy!! Food at the restaurants, buffet and coffee shop was delicious! A variety of activities and entertainment to choose from! Overall a great 10 days!!

Beautiful location and facility

We thoroughly enjoyed our stay here. Room was fantastic as were the bars restaurants we visited. Pools and beach were clean and lots of room. The resort itself is well laid out and very clean. Staff were excellent however there is still a huge language barrier but they do try their best. Im sure this will improve in time and more interaction with English speaking tourists. Overall 10/10! Cant wait to go back!!

FIRST CLASS RESORT

THE RESORT AND STAFF WERE TERRIFIC ALWAYS MAKING SURE EVERTHING WAS RIGHT BAR TENDERS WERE VERY ATTENTIVE AND POURED A MEAN COCKTAIL RESTAURANTS WHERE OPEN ON ROTATING SCHD AND SERVED DELICIOUS FOOD RESORT HAD A GREAT VARIETY OF SHOWS AND MUSIC

Fantastic resort!

Secrets Tides is one of the best resorts I have stayed at! Very clean (only two months old!) and the beach is endless with white sand and literally no seaweed. Variety of a la cartes and the buffet restaurant offers different food items every day - always fresh! Staff is always willing to help and are always friendly and courteous!

Wonderful staff!

All of the staff couldn’t have been more helpful, accommodating and welcoming. Everyone was incredibly cheerful. The resort is gorgeous, brand new and state of the art. Because the resort is brand new it was only about 1/3 full and they seemed to have as many staff as guests. Unfortunately, they have a few wrinkles to iron out. Many of the staff don’t speak English which makes it quite difficult to communicate with them. The furniture in the lobby area is almost unusable, the seating is so deep  [... read more]that it forces you to sit on the front edge of the sofas and you can’t lean back. A very poor design. Bartenders in the lobby bar are not trained and had difficulty preparing cocktails. Pool temperature was too cool to enjoy and the pool area needs more shady areas. Buffet food was very good, well prepared, fresh and a good variety. We even had half lobsters one evening at the buffet! The staff in the buffet need more training. We would have to ask repeatedly (usually at least 4 times) for cappuccinos or mimosas every morning before receiving them. It seems as if the staff offload to another staff member and another without anyone following through in the order. Both the Italian and Mexican restaurants were very good. Unfortunately, the Seaside Grill and Oceana were extremely poor. My husband suffered with food poisoning for 36 hours after eating at the Oceana and our steaks from the Seaside Grill were well over cooked while the potato and veggies on the plate were cold. Not edible! Service was very poor in both of these restaurants. The main courses were served on top of the dirty appetizer dishes on the table and wine was poured reaching in front of each of us. Definitely staff require more fine dining training if they want to call themselves a 5* resort. This resort has a lot of potential with some tweaking in certain areas and additional training.

Amazing New Resort

This new resort by Secrets is exquisite. The rooms were well appointed. Housekeeping was excellent. Lots of room around the pools with plenty of loungers in sun and shade. Beach was beautiful with lots of seating. Great expanse of sand. Food was excellent from the buffet to the a la cartes. Entertainment was great with lots of variety. Plenty to do during the day and evening.

Absolutely incredible!!

We had the most amazing time at this resort! The property was absolutely stunning! The pools and the beach were beautiful. The resort isn’t massive which we loved! It has a chill vibe. The restaurants we tried were all great … the food was delicious + the service efficient! The BEST part of the entire trip was the staff! They were all absolutely fantastic… from the concierge desk to the service staff and the entertainment crew literally made our trip SO MUCH FUN! Highly recommend this reso [... read more]rt!

Wonderful resort

Secrets tides have very good room service, clean. Food was amazing. Pools were very clean. I love the service I like the pool classes. Instructor was very nice. Coco bar was amazing . Breakfast and lunch buffet was wonderful

Loved! Loved! Loved! Secrets Tides Punta Cana

We just got home from an amazing week at Secrets Tides Punta Cana. Everything was absolutely exceptional, from the moment we arrived on the resort to the moment we left. Upon arrival we were upgraded to a pool/ocean view room on the 4th floor, where we were able to see beautiful sunrises and sunsets. We had a fruit platter and bottle of wine waiting for us. It was nice to have 24 hour room service since we arrived after 10 pm, the food arrived within 20 minutes and was above our expectatio [... read more]ns. The pools on the resort are stunning a little on the cool side but nothing you couldn't go in, since the resort is still new it was only at 30% capacity, which meant it was not busy anywhere. The staff always wanted to help, at the beach you never had to move to get a drink, pool bars were awesome, restaurants met all of our needs. The staff go way above and beyond to meet your needs, they take the time to get to know you and remember the little things...and that make a huge difference. We would go back in a second.

Too New to be Enjoyable

Fairly new hotel and so lots of things have to be sorted out. The goods: Beach, cleanliness, staff friendliness especially concierge The Bads: Food, food, food...good portions but not cooked well and tasteless, no local a la carte onsite either, lots of pools but water cold, seem to cater to a American clientele, entertainment caters for a younger audience and not much variety, sales gimmick for timeshare I would not recommend this hotel until it has cleaned up some of its starting pains a [... read more]nd get proper foods in the restaurant (maybe a year or so)

Great Trip

Overall beautiful resort, the location and direction of the pool and the pool bars are perfectly placed. The PREFERRED beach needs a little work I believe just because of the wind directions and the way the sand blows but a little creativity and that can be solved. As with anything in the islands, there is always lost in translation communication when it comes to ordering in restaurants, room service, etc. nothing earth shattering. The rooms are beautiful and typical. Beware when booking, the [... read more]y think double occupancy also means 2 beds. Be very specific when requesting your king bed. Not a big deal but worth noting. Housekeeping and minibar, were always on spot and items topped up. Unlike preferred or upgraded clubs at other resorts, You do not get premium liquor in your room. Restaurant were all good. We ate a lot at the Oceana for breakfast or lunch and then tried all restaurants. Nothing disappointed. The buffet surprised me. Very good quality and upgraded options, lots of fresh seafood cooked your way such as shrimp, fresh salmon, fresh tuna, and lobster tails on Saturday. The Japanese was delicious! But our fav was the Oceana and it is beach front ? too many good meals to list them all. Daytime entertainment was good, some days the had a late morning violinist, which was beautiful with the waves in the background and the whole resort still sleepy and calm. Other days a live band in the afternoon which was fun. The night time Entertainment was not so great, no special shows, the whole thing seemed very out dated, and poor sound quality. Not much to do if you want a night life. which suited us fine we usually don’t last past a show anyways.