Great Stay

The Sian Kaan is an amazing hotel. The ability to use the rest of the Bahi hotels is also a plus, we used them all. I would definitely recommend staying at the Sian Kaan for the atmosphere, service and food. That being said we took the opportunity to spend time at the other hotels in the complex and we would most likely stay at the Akumal next time. This is because we are beach people and do not use the pool. We preferred the beach area around the Akumal and the Coba to the rest of the beach. It [... read more] was much better for snorkeling. Don't let the shuttle rides worry you, they are short and come so often you never wait. We used them to see the complex and it made it easy to go to other restaurants, casino and gift shops which were at other areas of the complex. Food and service at the other hotels were also exceptional and the resorts are all kept in pristine condition. We found all staff to attempt to serve and make your stay the best possible, but here are a few standouts we encountered who made our stay even better. Guelliono who works in public relations at the Sian Kaan. This young man is a go to guy. You have a bright future is the hotel business. And Manuel and Franko our waiters at the Sian Kaan buffet. Thanks for the exceptional service and attention you gave us and all your clients. We had an excellent and relaxing stay.

EXCELLENT!

My husband and I stayed here recently from aug 25th-sept 1st. We absolutely loved it. The food was great, the staff were always helpful and very polite. One staff member who stood out for us was Manuel. He worked breakfast and Lunch at the buffet and was the most polite and funny waiter we've ever experienced. Our room was fantastic, although we did have a broken door handle on our rooftop door, leading to the Jacuzzi which they fixed the next day. We had the penthouse suite and I would highly r [... read more]ecommend shelling out extra money to get it, it was worth it! The resort is so peaceful and quiet, with not too many people, which was great for us when we compared it to tulum or coba because these two were always busy when we took the shuttle over. The pools were beautiful, and were never too packed. The water in the pools was always clean. One thing I will add about this resort is that the workers are constantly working to keep it in tip top shape. Unlike other resort I've visited which you sometimes don't see many staff anywhere. If your an adult looking for something quiet and in a wooded peaceful location this is your place!

Worst vacation ever!!!

My boyfriend and I stayed at Sian Ka’an from April 11-18, 2014. This was absolutely our worst vacation ever. Things that made our trip horrible were the following: 1) Not enough umbrellas and chairs at the pool – you would think that they would make sure that they have plenty of shade for all of their guests but not at the Sian Ka’an. The pool only had 4 umbrellas available and you have to get up at 5am to make sure you got one. People were stealing umbrella and chairs from people when the [... read more]y left for lunch or were gone more than 30 minutes. I understand that after 1 hour it should be ok but people needed shade so badly they just took form others. 2) Not enough chairs and tables in the lobby. If you had dinner after 8pm and then headed to the lobby for a drink and to watch the show, good luck trying to find at table and chair to sit on. It was ridiculous, people were having to stand to enjoy a drink and the show 3) Towels and turndown service – The towels in the room were like sand paper. It was ok for the first couple of days but after being in the sun all day for a couple of days you don’t want to dry off with something that rubs your skin off. We only received turn down service twice during our entire stay. The 2 times we did get it, they did not replenish our towels. I had asked the maid for a towel and she told me 10 minutes, she dd not return with a new towel 4) No swim up bar and no waiter service at pool – We knew going here that there was no swimup bar from the reviews we had read. What we were expecting though was pool side drink service. We only got that once. All the other times we had to get out of the pool and get in a line to get a drink 5) Pools are too small and shallow – The pools are way to small for the amount of people that go swimming. At some points later in the day you couldn’t even get into the pool because it was too packed. 6) Bathrooms not close to pool. The bathrooms were not close to the pool at all. You know what this means…….. 7) No full length mirror and dresser. There was no full length mirror in the room, what this meant was while my boyfriend was showering I had to get ready in the bathroom mirror while it was all foggy and hot and I’m a bit short so I could never see my full outfit. There was also no dresser to put your items in that didn’t need to be hung up. When I go on vacation I like to relax, turn my mind off and just go with the flow. At the Sian Ka’an it is impossible to relax, you have to always be aware of the time to make sure you get a set somewhere, make sure nobody steals your chair or umbrella and no huge line up during eating times. The only 3 things that were great about the trip was the food, drinks and the sun but you can find these at anyone resort. I would definitely not return to the Sian Ka’an or recommend this resort to anyon

Beautiful Resort

WE stayed at the GBP Sian Kaan July 4th 2014 for a week for our 40th anniversary. The resort was clean, food amazing, pools very warm i expect because they were shallow. Ocean was warm, staff incredibly helpful. Especially in the Buffet we enjoyed it so much we did not visit the specialty restaurants. The only draw back is the location away from the beach. We have stayed in the Coba section of this complex and enjoyed it as well a few years ago. My only complaint would be we mentioned it was our [... read more] 40th anniversary when we booked and thought something special would have been done to recognize it but nothing was done until we mentioned it to our waiter on the day of our anniversary. He went out of his way to bring us chocolates and came to our table and did a banana flambe for us which was wonderful. The staff in the buffet was exceptional. We have stayed at many resorts on many different islands but we have found in the GBP Buffet staff to be the best. We would have no problem returning to stay any where in this complex. If you have any questions contact me.

Wobderful and Relaxing

This was our third trip to the Gran Bahia Sian Ka"an .We wre there fron June 14th to June 21st to celebrate my 60 th Birthday.From the time we arrived until the time we left the Staff and management were amazing.This time we stayed in the Penthouse suite ,beautiful big room with a roof top Hot tub,loungers and table and chairs, very relaxing.Food was always plentuful and delicious at the buffet and the A la Cart restaurants were exceptional except we found that the Mexican Restaurants food was b [... read more]land and very little choice.But what a view!If you get to the Sian Ka'a beach you will be delighted with the fantastic service Martha provides ,she made our stay so much fun.One thing we did notice this time was that the air conditiong wasn't working well at most of the la Cart restaurants .Maybe it was just the time of year.We are looking forward to coming back in the near future with some friends to enjoy the beautiful peace of paradise.

Was OK

We LOVE Mexico. This resort was toooo European for us. Too white, no color. We much prefer the atmosphere of Tulum, Coba etc. It was very clean and the pools were beautiful. The language barrier was terrible. My husband forgot his $700 RX sunglasses on the breakfast table one morning. We KNEW that's where they were left. We went back to get them but no one knew where they were. We know that one of the staff HAD to have taken them because no guest would sit down at a table with someone else's bel [... read more]ongings there. The Trolly service to the other resorts was wonderful. But we would not stay at the resort again.

Clean, Quiet, and Gorgeous

Best resort I been to so far. I am looking forward to going back again this year. Property - New, clean, and absolutely stunning. Staff - Everyone was friendly (Except only two females at reception) Golf - It says free (You have to pay for an expensive cart = Catch) Beach - Gorgeous (You have to travel a few minutes by shuttle. The shuttles run every 5-15 minutes if that.) There are activities on the beach and a decent location for snorkeling. Entertainment - They have excellent entertainers tha [... read more]t perform at the hotel. Most of the resort shuts down around 11. The other resorts within the chain has a night club and a casino. FOOD - Impressed - Everything and anything - Access to All the other resorts and what they have to offer. The a la cart are pretty good as well. You must try the two located within Sian Ka'an. If you are looking for a quiet, relaxing yet fun time this is the place for you.

Great Adult Only Resort

Quiet, clean and friendly. The rooms were very modern and clean. Well kept grounds with very friendly staff. With multiple pools there is one for whatever you want to do. Swim and splash. Sit waist deep and read. The food in the main buffet was amazing. Never needed to worry about finding something to eat. Great variety. The dessert bar was heavenly and the fresh fruit was tasty. Great place to go if you are just looking to relax.

2nd time even better than the first.

We returned for a second time to Luxury Bahia Principe Sian Ka'an. We had previously emailed Claudia for room preference & dinner reservations. All requests were met. All the staff are amazing, they all went out of their way to make our vacation special. Food was amazing, especially the buffet. Great adults only resort. Really appreciated the bar service on the beach. We have made Sian Ka'an our yearly vacation destination.

Great adult only resort

Lovely hotel with helpful staff and wonderful food. If you want to be near the ocean this is not the resort to stay. 10 min little train ride to beach and then once there no place to sit, no chairs and wall to wall people. If you want a quiet resort with good pools and great service then you will enjoy this resort.

Great Place for Peace and Quiet

This hotel is excellent if you need to get away from stress, it is very quiet, no kids, the restaurant is amazing, the a la carte are great. If you need excitement you can always get on the shuttle and go to the sister resorts. The lush garden setting is like tranquilty.

Great resort

Hotel is very clean, excellent drinks, food. Rooms nice and clean. Have to take trolley to beach. Private area for adults only. I never found it an issue. Always ride available. I never golfed so cannot rate it. I am a bahia principe fan and have been to slot of the resorts. Can never go wrong.

Fabulous, second time around

I love this resort! We spent one week here at the end of March, our second visit to this resort. Everything was as good as before or better. The food was fabulous, as was our room and the weather. Don't let the trolly ride to the beach discourage you. It it really a 5-10 minute ride through a pristine resort. The waits were never more than 10 minutes. The staff here are outstanding and the pricepoint is unbelievable reasonable. Try it for yourself, you won't regret it:)

Beautiful resort

Everything at this resort was perfect, the rooms, the food, the pools and service. We went with a big group but the check in was done very quickly. It was our first time at an adults only resort and we loved it. We will definitely be going back there again.

Clean and relaxing resort

staff are very friendly,food is good. Resort is quiet. Food was good,but they ran out of some items very quickly. Our room was next to the main road leading into the resort and the noise was awakening us at 5 in the morning.

Great Resort

Smaller resort and nice and quiet. However, you have access to the other 3 large resorts. With access to the other 3 resorts you can choose from among 12 a 'la carte restaurants. You also have a private beach area. Service was great and they upgraded us to there penthouse room which has a second story with a private hot tub. Also has a good golf course on the property.

Awesome resort and awesome golf!

My buddy and I travelled in May/14. The rooms, restaurants, pools, bars and beach area were all top notch. 5 star all the way. Anything we requested was a simple pleasure for the staff. I have no problem recommending this resort. I would definitly return. Thanks Sian Ka'an! Bob

Best relaxing resort

I found this resort very swanky to discribe it best!!! 100% must book. The restaurants had some of the most high end food, far surpassing any of my expectations. Service was 2nd to none. It is true that it is not on a beach. however there is a shuttle service that only takes 4 min to get to the other resorts with your own private beach.

Great resort

Everything was amazing from the food to the rooms, service was second to none! The employees were always helpful, courteous, and happy. The pools were immaculate and you could always get a towel even without an exchange if you forgot yours in the room. The trolley rides were a great way to get around and meet people :)

Fantastic resort

This resort was by far one of the best vacations we ever enjoyed. Prior to arrival I had sent an email with a few accommodation request, when we checked in the manager how responded to my email came to greet us and personally made us welcome - what service. Rooms were modern, clean and comfortable (5 star), grounds in jungle fabulous, trolleys the beach and other parts of the resort numerous and never waited more than 5 minutes, beach (private) and wait service incredible! Restaurant, we'll we r [... read more]eserved ala carts but the buffet was so so so good with different variety of food ever visit and wonderful service we cancelled all reservations to al a carts and only ate there - come phase while eating to each other "oh you have to taste this". This is truly a resort to visit, I can wait to experience it again!!!