The Fives Beach Hotel and Residences Playa Del Carmen: “Amazing Gluten free resort for family”

My wife and I stayed at Azul Fives in the begging of August for 7 days along with our 13 and 16 year old daughters. Our eldest daughter was diagnosed with Celiac Disease about a year before our trip and we were so nervous. We were extremely concerned about her dietary restrictions along with the factor of 'cross-contamination'. However, our experience at Azul fives was truly unforgettable. The service we received at every restaurants and the rest of the resort was amazing. Every single staff mem [... read more]ber at each restaurant were all very well educated about being Gluten free. Each and every restaurants had gluten free options on all of their menus. When we first checked into the hotel they sent an email to all of the restaurants informing them of our daughters allergy which was extremely helpful. As soon as she identify her gluten allergy, we were able to meet with the chef of each kitchen to walk us thought the buffet or to go over the menu in detail for safe choices with no hesitation. They would also prepare separate meats, gluten free pasta and even had amazing dessert options all prepared gluten free. Our favorite stop at lunch was Oriola which was right by the main pool and beach. They had many gluten free options including tacos, seafood, salads and many more. If at Oriola we always made sure to look for David! He was always so welcoming and was well aware of her diet. Her favorite dinner place was Arezzo, an Italian cuisine which had an amazing gluten free white sauce pasta. All of the staff went above and beyond to make sure we had a great stay at Azul fives. The main pool by the beach had many fun activities each day such as water/land volleyball, Jenga, Connect Four, Inflatable bull rides, water aerobics, dance routines and many more. Our favorite pool was in between Villa 15 & 16. It had the most shade which was great. At night they had many different shows at the sky bar or near the front of the hotel. In the end, our trip was an extremely memorable and safe trip for the entire family!! thank you :)

El Dorado Royale: Best All Inclusive vacation yet!

This resort is huge and so beautiful !! But so spread out you feel very comfortable wherever you go. Lots of good food at many restaurants and plenty of bars spread out so you are never far from food and drink. The jacuzzi suite was very large with a balcony and big shower with lots of pressure and hot water. Beds were so comfortable with all amenities in room we needed. Workers all over cleaning, pruning and serving drinks on beach, very friendly.Shuttle golf carts all over to take you any wher [... read more]e for free at quick intervals. Only downfall is the beach "view" due to all the large sand bags that look like whales and the triangle shaped concrete blocks in the ocean . They are there in order to rebuild the sandy beach and grow a coral reef which was destroyed a few years ago by a storm. The good thing is it creates a calm swimming and wading area closest to the beach since the blocks and sand bags are a break wall for big waves, the sand was perfect with straw umbrella stands for shade and lots of loungers. We enjoyed it very much, pictures of the beach are less pleasing. Food was excellent and staff were great. I would highly recommend this resort for newlyweds and middle aged couples. Not the greatest if you want a party atmosphere, more for relaxing and having a good time. We will return!

The Fives Beach Hotel and Residences Playa Del Carmen: Azul Five staff ROCK, resort was great!

We had a rough start with airline delays and room chaos arrangements but once we got moved on the 2nd day we loved the resort, location pools, beach... Everything was fantastic, we would recommend it and would go back!

The Fives Beach Hotel and Residences Playa Del Carmen: great resort

All was great, but not enough care in providing gluten free meals - caused some serious distress. An elevator was down for the 8 days and we had to walk to the third floor all the time which resulted in a fall on the stairs. Other than that the rest of the time was enjoyed.

The Fives Beach Hotel and Residences Playa Del Carmen: Disappointed

Arrived at hotel three hours late due to Airtransat. First assigned room was already occupied. Second room only had one bed even though I was assured by the front desk that it would have two beds. Third room was in villa #18, on the third floor with a broken elevator. The elevator didn't get fixed during our week stay and the villa was the furthest from the beach. Also enjoyed the construction next door as they are building two new villas next to villa 18. Food was ok but not as good as food pro [... read more]vided during excursions by other companies/facilities. Staff were the best part, nice and friendly. Room was cleaned daily but shower didn't drain properly, so it overflowed several times. Never received the welcome gift but I guess they didn't know where to send it. Lastly we were approached by a sales person about purchasing a time share and given hand out about time shares available even after we we said we were not interested. Seriously disappointed!

The Fives Beach Hotel and Residences Playa Del Carmen: Azul five review

We enjoyed this hotel.food was above average and so was our room. Grounds were well kept. The one comment I have is that the beach chairs are not very comfortable and they should invest into something a bit more quality.

El Dorado Royale: Wonderful honeymoon

We thought the resort was amazing! Great service although we had some issues with getting out minibar restocked with water. Loved the restaurants. Pools were too hot but it was hot out. Our personal concierge was very helpful with booking our excersions. We did have a problem with one of our excersions with the shuttle not picking us up.

The Fives Beach Hotel and Residences Playa Del Carmen: Wonderful family vacation

Visited with our two son's (teens) a week ago. The resort, grounds, food and service were beyond amazing. We stayed in building 12 and loved it. We were close to the main restaurant area and a short walk to the beach. We had no problems booking our reservations for all the restaurants and were very pleased with all of them. I wish I would have discovered the juice bar earlier! If we were to point out something that could have been better, I would say the internet service. We had problems c [... read more]onnecting every single day we were there. Ideally while on vacation this shouldn't be much of an issue but we did need to have access to it for work related issues. Another thing worth mentioning is if you want to visit Playa del Carmen, don't take the jewelry store free transportation(suggested by the tripcentral representative at Azul). It was a waste of time and it cut our trip really short in town. Also watch out for the meals served outside of the hotel (in outings) three of us became really ill after the Xenotes outing (had nothing to do with the actual hotel). Overall all of our positive experiences at Azul Fives outweigh the few issues we had while there. I can't say enough about the outstanding service and the willingness of every single staff member to make our experience unforgettable. We will most definitely be going back and thank you to Nicole Kirk for suggesting such a great place!