Our Verified Customer Rating 4.2

Our Verified Customer Rating 4.2

(21806 Reviews)

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Annie  - 

Verified Purchaser

Catalonia Royal Tulum: Wonderful Resort

This resort was kept very clean, the staff were energized, friendly, courteous, eager to help and very happy! The grounds were extremely well kept and there were staff members everyday working on cleaning up the gardens. It was so nice that Covid protocols were in place and staff adhered to them and also enforced them. The restaurants were fantastic and we were so impressed!!…both with the service and quality of the meal. The buffet was great and never had any problem finding something we e [... read more]

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Private  - 

Verified Purchaser

Dreams Huatulco: Amazing Resort

We spent the last week of January there with another couple and we also celebrated my husbands 60th birthday. It was perfect. The resort is quiet due to Covid but it was nice to enjoy the place with less people. The layout of the property was excellent, you can see the beach/ocean from just about every where. Even if you have a pool day, it still feels like you’re at the beach. They have paddle boards, single and double kayaks and Hobie Cats that you can just grab and take out, we used all of  [... read more]

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Private  - 

Verified Purchaser

Ocean Coral and Turquesa: Beautiful resort

We enjoyed our week (Jan 24-31) at this beautiful resort. Staff was so friendly & really went out of their way to look after everyone. The resort had hand sanitizer everywhere & the staff wore their masks consistently. Chairs around the pool & tables in the restaurants were well spaced. The food was amazing. Loved all the ala carte restaurants & the buffet was outstanding. Some of the food that was ordered could have been a bit hotter, but I think the staff did a great job trying  [... read more]

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Private  - 

Verified Purchaser

Beloved Playa Mujeres by Excellence: Incredible Resort

The Beloved hotel is part of the Excellence chain of hotels. It’s a boutique hotel with approximately 109 rooms. From the minute we arrived at the hotel to our departure, we couldn’t have asked for more from the staff of this resort. The safety precautions and protocols in place were to our satisfaction, Staff wear masks at all times and Purell is available everywhere especially as you enter any of their restaurants and common areas. Paper menus in restaurants have been replaced by an app o [... read more]

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Kattop  - 

Verified Purchaser

Tropicana Hotel: close to everything

yes the resort needs some up upgrades. our room was clean and everything worked. Staff was great. pool was great. beach was great. short comings are WFi only in lobby, and the restaurant is bad..really bad. but everything else good. It is not fancy but works great for us. Also a mini fridge would be great.

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Travelling Single during Covid  - 

Verified Purchaser

Riu Santa Fe: Six time around

Once again the resort met my expectations and more; especially during this worldwide pandemic. Hotel staff, grounds, restaurant all met protocols and made me feel very comfortable being on the resort. This was my first time going to the resort as a single female travelling alone and had a great, safe fantastic trip.

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Private  - 

Verified Purchaser

Bahia Principe Explore Akumal: Enjoyed this Resort

Our overall stay was lovely, appreciated all the staff, everyone was happy, friendly and very helpful, protocol in keeping everyone safe during this pandemic was very appreciated- made us feel safe and comfortable. Definitely recommend Bahia Principe Luxury Akumal

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Rafael  - 

Verified Purchaser

Barcelo Maya Beach Resort: Limited food choices, great place!

Vacationed for 7 days and only allowed 4 restaurants to dine in while the rest of the days are the buffet. The beach and the pool is top notch but limited in food. The room floors could use some scrubbing, its similar to Cuba but this is mexico, it could be better. If your a sushi person, look else where as they have no to limited sushi. You have access to sushi on your dinner but sushi is limited to 8 pieces. The steak is sometimes chewy or dry. I went to Mexico for great food but very disappoi [... read more]

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Laura  - 

Verified Purchaser

Las Palmas by the Sea: Hidden Gem

This is an absolutely amazing place to go! It is a smaller, older hotel with tons of charm. I can't express how wonderful the staff are and how hard each and everyone of them aim to please their guests. I have been going for the last six years and am never disappointed and will go again next year. The hotel is always clean and the maid staff always do a great job cleaning the rooms. The food is good and the a la carte is excellent. The beach is wonderful, lounge chairs and umbrell [... read more]

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Private  - 

Verified Purchaser

Grand Oasis Cancun: Nice Beach

If you are going for beach, sun, some drink, some food etc. it’s perfectly fine. You often read the odd review and it’s so dependent upon the a hole that is writing the review. If you want luxury and the best of everything this place is not for you. You wanna get away for 4 or 5 days it’s good enough. Any all inclusive much longer is redundant as far as I’m concerned.

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Private  - 

Verified Purchaser

Grand Palladium Colonial: Couples Trip - First Time @ resort

Hotel Design: 9 out of 10 Food: 1 out of 10 Rooms: 5 out of 10 Staff: 7 out of 10 Pool: 9 out of 10 Beach: 9 out of 10 In summary - it's a nice resort however food is not good. You shouldn't pay more then 1250 per person

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Raymond  - 

Verified Purchaser

Grand Palladium Kantenah: Palladium Colonial Cancun

Beach area was awesome....main pool was really nice...rooms were just fine (ask for second or third floor for more privacy)..gym was really well equipped...food and selection was really good...service was just fine ..will be going back again which is the best review. One area of improvement is the transportation from the airport was a milk run with multiple stops..so a 1 hour transit became a 2 plus hour transit. Recommend this be a non stop trip.

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Kirk77  - 

Verified Purchaser

Secrets Huatulco: Better than the First

First time coming travelling since COVID. Safety protocols were followed well, staff following was excellent. It wasn't to capacity which was great for not fighting for a place to sit, previous visit 2 years ago 7am was too late to find a chair even though 10am to noon is usually when someone shows up. Service overall was excellent, staff was friendly as usual, room cleaning was better than expected. Food was good to excellent, depending on the restaurant. Going to Secrets you won't be disap [... read more]

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Private  - 

Verified Purchaser

Planet Hollywood Cancun by Royalton: Planet Hollywood Cancun Jan 2022

Hotel itself is nice, rooms are great ( no bathtub tho and not many room have a view of the ocean) i found the food quality in some restaurants lacking esp the mexican and seafood restaurants the indian one was great and buffet breakfast was also decent with lots of food options. Found service to also be lacking. Very easy to book covid tests. Clinic right on the resort just go your fist day to make an appointment which can easily be changed if needed. No line ups $90 US per test - hotel is nort [... read more]

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JayC  - 

Verified Purchaser

Barcelo Maya Beach Resort: Don't expect to much... Beware!

The overall experience is great, but not the best. If your looking for a nice beach and venue. This is it. If your a big food person, this place is not for you. If you miss your breakfast at 10am, you won't see another food closer to 1pm which is hard when you overslept with kids. I love food but they will limit with what you can eat. I'm vacationing for 7 days and only allowed 4 places to dine in and the rest are buffets. Sushi is terrible as the sashimi are limited for 8 pieces only, that alre [... read more]

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Private  - 

Verified Purchaser

Catalonia Royal Tulum: Very nice resort but a little dated

Overall, great experience. The food was average and the resort was dated. The covid protocols were great. We really enjoyed the beach and the services (most times). The food selection needs improvement and some servers/bartenders are better than others. No one made the same Mojito.

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Private  - 

Verified Purchaser

Riu Emerald Bay: Disappointed in the Jacuzzi Tub.

We have been here twice before. This time we got the suite with the jacuzzi. There is a jacuzzi tub in the room and one in the balcony. My husband ran the water for the outdoor one. Brown crud was coming out of the jets. He tan the water a while and it seemed cleared. Do he filled the tub. Once the jets were on there were more brown stuff coming out of the jets. Needless to say we were not able to use a feature that we had paid an extra 600.00 for. Very disappointing. All staff wore masks and [... read more]

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Private  - 

Verified Purchaser

Riu Santa Fe: Awesome Resort!!

ocean view rm had an amazing view of the ocean! great food, nightly entertainment and day activities staff contribute to making this resort one ill definitely be back too! great location for a quick trip to the harbor for souvenirs

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Private  - 

Verified Purchaser

Secrets Playa Mujeres: Beautiful Resort - amazing staff!!

Beautiful resort. Extremely well maintained and the landscaping is lush and gorgeous. The staff everywhere were so amazing- friendly and helpful and couldn’t be more accommodating and all of them made our trip even better. Shout out to Lydia and Nataly at Oceans, Mario at El Patio , Susie at the pool and Martha our Concierge. All the ladies in the coffee shop were top-shelf. Jesus of the entertainment staff was energetic and lovely. But all the staff everywhere were amazing and are def [... read more]

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Rockyton80  - 

Verified Purchaser

Bahia Principe Explore Coba: Best resort so far

Can't say enough about everything about this resort, from the awesome welcome when we arrived, the courtsy from the staff to the great service. Grounds were very well keep up no garbage anywhere on the ground. Very clean. The staff went above and beyond for all our needs. The food was second to none and the availability was great. The entertainment was also perfect. So much to see and explore. Very quiet resort yet so much happening. We have already started planning our next trip there but with  [... read more]

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