Grand Riviera Princess: THE GRAND RIVIERA PRINCESS IS A FABULOUS RESORT, THIRD TIME THERE!

The Grand Riviera Princess was amazing! The meals, drinks, rooms, pool, beach and staff were wonderful! This is our second time there and we will be going back again! November is a great time to go, no mosquitoes, and no hot stifling humid weather! All of the staff go out of their way to make you happy, the service was excellent, the meals were superb, the rooms are nice and big with balconies, and the resort was fantastic. I don't know how anyone could complain about the resort because every [... read more]thing was perfect. Special thanks to JOAO SILVA, Community Manager for getting us a great location (Buildings 7000 and 8000) are excellent locations! If you have special requests for rooms or special occasions: email community.riviera@princess-hotels.com A Community Manager will reply to your message!

Occidental at Xcaret Destination: Awesome Wild Life

For being my first vacation i went in with no expectations... however i did not like paying extra for perks that i did not receive. Jeshua, Mauricio & Claudia in building 20 were amazing. I decided to fly with Air Transat which was a mistake because the perks they listed you get with this hotel you do not get..i ended up paying extra money for stuff i never received, The Xcaret park was awesome however i got the unlimited park pass which was suppose to include a meal and a beer in the park, it d [... read more]id not and the park wanted me to pay $30USD. The hot water would turn brown as well. ************************************************************************************************** OCCIDENTAL AT Xcaret this is my first vacation..its not too bad but when we got here no one recognized the perks. We didn't get bath robs & slippers till the third day in, we never got the mayan welcome or a private check in, never got the welcome gift & when we went to the xcaret park they said we still had to pay for the buffet when we had the ultimate package.. we showed them the papers of what we were suppose to get but all they did was just try selling us time shares...they said i had to buy wifi that i didn't get an hour free.. other than all that i guess for my first vacation isn't that bad..but i'm kind of upset because i paid so much for this stuff that i never got. Basically all the perks we were suppose to have we didn't get. **************************************************************************************************

Breathless Riviera Cancun: A nice place if you like to party

The good: Modern hotel, nice rooms, many restaurants to choose from and the food is pretty good. The staff are very friendly and helpful. The bad: The beach is terrible. Nobody swims in the ocean at this resort. The water is filled with sea weeds and the water is an awful brown color. You can't stroll along the ocean front much beyond the hotel because the coastline is filled with rotting seaweed and rocks. The music played at this resort is very annoying after a while. It's a const [... read more]ant droning of drumbeat mixes with no vocals. It's everywhere you go, from the gym to the poolside. In the Xcelerate section of the hotel, the music is so loud that it's unpleasant to sit in the beach chairs alongside the pool. I was a DJ for many years and I can tell you that the volume level exceeded what would be normal in this situation. Your ears should not hurt after sitting by the pool for an hour. The disco bar is no different, the music is excessively loud (bring a DB meter and you'll see what I mean) but that's more to be expected than at the poolside. If you are the type that spends all day with a drink in your hand in the pool, you'll fit right in with this crowd. Lots of people having a good time, yelling and cheering in the fine dining restaurants, celebrating birthdays or pre-wedding parties. You are also pretty isolated at this hotel, other than one other hotel next door, there is nothing for many miles. You have to drive for 20 minutes before you encounter civilization.

Iberostar Selection Paraiso Lindo: It is a beutiful and confotable resort.

My experience in this resort was amazing. Everything was good and the service people was very frendly and food excelent. Tkanks you very much. The shows in the thether need to be improved a few more in order every body feel more happy and nicer. This is importan in order people do not feel boring at night.

Bahia Principe Escape Sian Ka'an: Not likely returning

This is our 3rd time returning and the resort is not what it used to be. The breakfast buffet was not re-stocked of salmon other items etc. In the past they had a lot of food and when we followed up with staff daily-they just said "no" we don't have any. No extra effort made by staff and don't expect to be treated better if you are returning guests. Myself and travel agent advised that we were returning guests yet we were excluded from the returning guests welcome event and we also told th [... read more]e hotel manager upon arrival and he didn't acknowledge this/us. He just said someone will take care of you -and that was it. Additionally, we emailed to see if we could pre-book a la carte restaurants as we had done in previous years-and no response from the hotel period. Yet, some other returning guests emailed and were able to pre-book a la cartes-so it seems very inconsistent the service received. The shuttle service from Akumel to Siaan Kaan was always a 20 min wait and there is only 1 ladies bathroom at the infinity pool (sink was broken the entire week we were there and despite advising hotel staff and other ppl advising of same-it was not fixed). This forced you to go to the restaurant which you would have to be fully dressed to use the restroom. The bar here ran out of things (bar, mix, bananas even when it just opened) and the service by bartenders is definitely not a 5*-however, the Siaan Kaan beach was well managed and great service there.

Bahia Principe Escape Sian Ka'an: A Mayan gem!

We've returned again after staying here in February 2017 and December 2017, we couldn’t stay away.... After going to about 20 different all inclusive resorts in Mexico, Cuba, Dominican and Jamaica over the past 12 years we've found one that we want to keep returning to. We always thought we'd want to try new places, but Sian Ka'an has it all. I'll do my best to cover all aspects of the resort and would be happy to answer any questions. Quick overview : We visited Sian Ka’an early [... read more] November as a couple for the third time in two years. Don’t be sceptical about the resort not being on the beach and having to take trolleys, as neither of those things are a concern. The beach that is dedicated to Sian Ka'an is AMAZING and the shuttle service is prompt and efficient at all hours of the day. Sian Ka'an is an adults only resort that is situated across the street from the beach and part of a complex of 4 Bahia Principe resorts (the other 3 are across the highway). Sian Ka'an guest have access to all of the resorts, and restaurants however only those staying at the adults only section of Akumal have access to Sian Ka'an. Details : The resort is about 90 minutes from the airport, our carrier provided a bus transport which was efficient - 90 minutes is a fair drive, but it goes by quite quickly as there is lots to see as you drive thru the Mayan Riviera etc. Check in - was efficient, we arrived around Noon and although the room was not ready (as the resort was at capacity) it was available just before 2pm. Overall the check in experience was good, the front desk staff are courteous. As there are approx. 20 buildings all with 3 floors, the bell boy delivers the luggage to your room or will take you to your room. The initial impression of the resort is highly positive - it's an open lobby with marble and bronze statues / pools etc. Room - we had a deluxe suite (one step up from the standard) we were on the 1st floor and were in a lush tropical paradise (there are no ocean views within Sian Ka'an as you're across the street from the ocean) The room overall was nice, we had a wet bar, and fridge stocked with beer, pop, liquor, water etc. A table and chairs, couch and a large outdoor patio with two lawn chairs and a table. The outdoor patio is likely being in the tropics....birds and various animals can be found wondering the property. The bed is comfortable, there are plenty of comfortable pillows on the bed, but it all depends on what kind of pillow you like. The bathroom is smallish with 1 pedestal sink that is a bit awkward and not ideal for laying out products. There is a shower that is modern however not romantic if that makes sense. As a reminder for those that haven't been to Mexico before, DON'T DRINK THE TAP WATER - DON'T EVEN BRUSH YOUR TEETH WITH THE TAP WATER. You can get as much bottled water as you want - you can call down for it if you need more or you can stop by the main lobby on the way to the room and they are happy to give you as much as you need. There is a safe in the room that is easy to use. WIFI is available in the room and throughout the resort - it can be used at the pool etc if you wish. WIFI worked incredible well - no connection issues - available across the resort. Being on the first floor, we did see a few bugs.....some ants on the patio, and we did have a fair sized spider at one point - we ended up just laying an extra towel at the bottom of the door to ensure no other friends came in for a visit. The air conditioning in the room is controlled by a remote and easy to use - as well there are 2 ceiling fans - we ended up using those as they more then cooled the room adequately. Food & Service - The service for the most part was excellent - the breakfast buffet at Sian Ka'an is exceptional, some mornings there would be live music. As for breakfast, a wide selection of pretty well everything....the omelette bar at breakfast had a great selection. The wait staff were very nice consistently. The buffet food was very tasty for lunch and again a wide selection. Breakfast has loads of juices, fruits, veggies, pancakes, pastries, eggs, meats, fresh break, a toasting station etc. Lunch has a pasta bar, burgers, hot dogs, pizza, sandwiches, fish, salad station, ice cream, desserts etc. We ate lunch at the Infinity pool at Akumal most of the time, and it had excellent food - it’s situated right beside the ocean so it has a great view and nice breeze. We ate at a la carte restaurants every night, and all were quite good. The Mexican (Tequila) was exceptional with a mariachi band playing at tables during dinner. The Italian restaurant (Dolce Vita) we went to twice and enjoyed the chicken Parmesan. Maiko the Japanese restaurant at Sian Ka’an was also fantastic and offered our best meal of the week. The Sushi Dao is exceptional. The Brazilian steakhouse (@ the Akumal infinity pool) was also a great meal. The buffet at Akumal for both lunch and dinner offers the most variety and quality of the buffets. The Pool / Property - Sian Ka'an has 3 pools - one near the fine dining restaurant - this pool is the quite zone.....the middle pool is the biggest and some folks were playing music, but it was still quite quiet. The bar hut is in the middle of the second pool and the third pool....the third pool has music and "entertainment" for those seeking a bit more interaction. The pools were nice and again in more of a tropical setting. We ended up at the infinity pool at Akumal (which is also adults only) - it overlooks the far south end of the beach / resort, and was absolutely fantastic. Great views and service around the pool. It is usually quite busy by early afternoon you likely won't find an open bed. The pool area is clean, we would be down at the pool area around 9am and there were still a few spots. The beach towels are in your room when you arrive and need to be there when you check out - loosing the towels costs $20 or something like that. The service at the pool area is EXCEPTIONAL - service at your loungers - the wait staff come around often and non stop to ensure you're hydrated! :) A full range of drinks - beer, wine, spirits, champagne and more top shelf type liquor too. Be sure to try ICEBURGS - half to 2/3 beer and then 1/2 to 1/3 frozen margarita....those were the drink of choice for the week, but aren't on the drink menu :) The music around the pool is on a loop of cheesy music....same songs all week long. I would recommend bringing your own mini speaker... then you can listen to something a little more exciting. The property is beautiful - well maintained, lots of large palm trees and greenery. Likely the lushest resort I've been. The ocean and beach area is beautiful - There is a defined area for Sian Ka'an that is adults only - its a beautiful cove with crystal clear water. It's close to the Akumal pool area, and if you walk south you get to another adults only beach that is right in front of the Akumal infinity pool. Lots of lawn beds, and wait staff will serve you on the beach. The water in the ocean is pretty well crystal clear and clean - we saw loads of fish, but nothing else too exciting. We walked down to the Bahia Principe Tulum beach and it was crazy - kids galore and people galore - that beach is for people staying at Tulum and Coba and was really quite chaotic.....just stay at the adults only part and you'll be all good....the bar on the beach with the swings is lovely. There was a varied range of nightly entertainment. Twice we heard a great cover band singing modern and classic rock songs. We also heard a couple other cover bands that were more comical then good......like a cat stuck in a bag....but it was ok for 30 minutes to an hour while waiting to go for dinner. We enjoyed sitting at the lobby area of the Sian Ka'an which was always quite busy and happening between the 7 - 11pm hours. The peso conversion is a bit of a floating target during the week for exchanging Canadian. You do not need to get American currency from Canadian - they will exchange Canadian at the front desk no problem. (As of early November 2018 it’s 1250 pesos for 100 Canadian) Gym - there is a gym at Coba and Akumal - we would go to the Coba gym for about 8am and would have no issues getting machines - ellipticals, bikes and treadmills. Free weights and weight machines. Not the best gym, but good enough for a vacation workout. Runs around the property can be majestic with all of the great greenery and scenery. I think I've covered about as much as I can. It's a great resort - highly recommended - we may end up trying Akumal next time to be closer to the beach / infinity pool and would still have access to Sian Ka'an if we wanted some quiet.

Hyatt Vivid Playa Del Carmen: Nice resort but won't be back

The resort itself is very nice and the resort staff are excellent and very friendly. Drinks were nice and a very good selection. But there were a few things that this resort is severely lacking. I've been to many resorts in Mexico that have called themselves 4 star and 5 star and they clearly were. This resort is a 3 star dressed up as a 5. Food quality is very poor. Other than the Asian restaurant that was very good. The buffet had the same food almost every day. Their chef or cooks really need [... read more] to understand that raw meat, raw shrimp and raw chicken are not acceptable. There was six of us at dinner together and 4 of us had raw food from the buffet. I told the waiter and then showed him all four plates and they did nothing about it. They left the same trays of these undercooked meats for people to put on their plates even after I told the manager and cook behind the buffet. I had to tell people in line that the chicken and shrimp were raw because nobody else did. I will say though I did enjoy the breakfast buffet. Lots of bacon and sausages and eggs and fruits and crepes. The pool is very nice and the only issue here was that you had to pay for the beds and even though there are lots of lounge chairs available, there are no umbrellas near them. Yes we are here for sun but there is no shade when you need it. This really isn't a complaint just more of a suggestion for the resort. (You are turning the white people pink, lol). The beach is not great. They are right beside the ferry pier so all the seaweed gets trapped at this part of the beach. And it smells throughout the resort. The staff do clean it up everyday but this is not a beach that you can spread out a towel and lay down on. Also there is a very sharp angle from the edge of the beach to the water. This is not the resorts fault but just letting you know that if you want that romantic walk down the beach, this beach is not the place to do that. They pile the seaweed 6 feet high. Im not kidding! 6 feet. I could not see over it. Stay away from the lobby. You will be asked constantly if you got your FREE gifts? This is the time share scam. Do not fall for this! It sounds so innocent but you will only end up wasting half your day with these high pressure sales people. We didn't fall for this but we spoke to a few others that had and were not happy. While we were there it was The Royal play del Carmen. But a couple of days into the vacation we were told that it's now the Hilton. And we saw the Royal sign out front get taken down, so maybe the Hilton will fix the few issues with food that they have. Oh yeah I forgot, bring your own shampoo, theirs is very cheap and watery. Again though, this might get fixed by the Hilton. They were replacing the 40 inch tv's with 55 inch when we were leaving so it's definitely getting a well needed upgrade. Maybe they will get some better shows rather than karaoke three times per week lol. It is very close to 5th avenue (the tourist shopping district) do yourself a favour and walk up to 10th instead. Same stuff, 1/3 the price. Tacos on 5th avenue are $10 for 4. On 10th they are 50 cents each, see where im going with this lol. All in all we still had fun. Your vacation is what you make of it. But we prefer a really nice beach and food that you cant wait to eat more of, this wasn't the place for that im sorry to say.

Iberostar Waves Tucan: Great resort!

Everything was great: employees, service, food, animals, nature etc. Really glad that we found this hotel, I would love to come back again and again!!! We love to spend time on beach but due to wind and seeweed (couple days) we have to relocate to pool area. But it wasn’t high season so we can expect this.

Ocean Riviera Paradise: Great vacation!

Everything was perfect. Our 10 year old loved it here along with us. We will be back for sure. Comfortable beds, very clean rooms, well kept grounds, lots of pools and nice beach. There was a bit of seaweed coming into beach but they cleaned it every day. Food was excellent.

Bahia Principe Explore Coba: Top quality resort

This was our third time at this resort and we’re still impressed! Absolutely amazing food, staff and gorgeous grounds. The pools are always immaculate, there is always fresh food available 24/7, bars are abundant and the beach is always clean with plenty of chairs and calm waters for swimming. I would highly recommend this this resort for families, couples, groups... everybody!!

The Sian Ka'an at Grand Tulum: Great Resort

Splendid! Review of The Sian Ka'an at Grand Tulum We stayed a week in The Sian Ka’an Grand Tulum in November 2018. This was our 6th visit to this property. Restaurants: There are a few “a la carte”. We liked the best “Careyes” and “Cocoa”. The breakfasts and lunches (a la carte) were very good. Nelson and Teresa were outstanding. Buffet: The general buffet restaurant very good. Beach: Is absolutely great. Depending on the day there might be some seaweeds. Well it i [... read more]s a sea. The staff works hard trying to clean them. Bars: The Piano bar in the lobby has the best selection. There is a "Cigar" bar where all drinks cost. Service: The service is great. I cannot recall the names of all the committed individuals working there but I do specially remember Noeli at the “Café and Me”. Gratuities: We left a tip every time. No pressure to do so. Rooms: They have “Pool view”, “Ocean view” and “Suits” . We chose a Suit. Entertainment : Adequate considering the size of the property. Cleanness: Almost 100%. Unfortunately the glass doors (in spite of having handles) require constant attention from the staff. Transport: It is well over an hour from the Cancun airport. The buses are new and clean. This is the first time we went 6 times to the same resort. That speaks volumes.

Ocean Coral and Turquesa: Beautiful and Enjoyable Resort

The grounds were well kept. The staff were very friendly and helpful. The rooms were very comfortable and clean. Friendly maids. Lovely swimming pools. Beach had a few weeds and and was not clear water due to waves. We still had fun in the waves just could not see any fish. Lot of variety with restaurants. Food was beautifully displayed and delicious!

Iberostar Waves Paraiso Beach: Five Stars Vacation!!!

We had a great time, great resort with a lot of activities from archery, shooting, bike tours, tennis court, a new and modern gym to name only a few. The service was 5 stars everyone was greeting us with a smile and from reception, concierge, waiters, entertainment staff we felt welcome and spoiled. A great club for children, we don't have young kids but we noticed what a good time the children had from morning till evening. We will definitely recommend this resort to our friends. Gracias y  [... read more]hasta luego!

Bahia Principe Explore Akumal: Amazing Resort!!!

Very nice, well organized , clean Resort! Very friendly and helpful staff, amazing food! We can definitely go there again and recommend this Resort to family and friends. The most important at this time is clean up sea weed - they take good care of it. This way the beach is always nice and clean. Lets go to the Akumal!!!

Bahia Principe Explore Coba: Great Stay!

This property and this all inclusive package was a great stay overall and very good value for the money spent. The transfer to the resort was pleasant and relatively quick. My room was available early on check-in and was more than comfortable, spacious and clean. Resort provides great system of transportation, yet very quick walks gets you to beach, other resorts and pools. Staff friendly and food quality good overall. Great weather alongside many friendly guests in a safe environment made for a [... read more] great week and no desire to even leave the resort.

Dreams Jade Resort and Spa: Beautiful resort!

Rooms were clean, spacious and modern. Loved the large walk in shower. Nice view from balcony. Grounds were clean and well maintained. Pools were clean and always fun activities going on. Not my favorite buffett restaurant I've been to but the individual restaurants were superb. Especially enjoyed the Mexican and Italian. Waiters there were extraordinary, always going above and beyond. Enjoyed the live music nightly and the special shows. We were there for a wedding and the planner (manager)wa [... read more]s extremely professional and helpful. Everything was taken care of. I have been to nicer beaches. Very rocky bottom which we found dangerous and not much beach area but water was warm. Lots of seaweed. Overall a wonderful vacation.

Excellence Riviera Cancun: FANTASTIC!

This hotel is extremely clean and the employees are friendly and very hard working. Everyone is there to make you happy. The layout and the beauty of the hotel is that you can party at the party pool or lazily swim or float around the lazy river. It's up to you. They had excellent entertainment and the day of the dead and Hallowe'en were exceptional. Live bands of various music. The food is amazing and we loved the French, the Grill and the Lobster house. The food is fresh and a huge vari [... read more]ety. I have an MSG allergy and they were fantastic about making sure I didn't get exposed. Margherita in Aroma makes the best cappuccinos around. This is our 2nd visit and we would definitely go again. It was my sister's birthday and her and her husband's 25th anniversary. They did amazing dinners for us, sang, had balloons and really made the celebrations special. THANK YOU!!!!! My only complaint is that the A/C was way too cold in the room and didn't seem to change no matter the setting. We didn't want to change rooms so didn't say anything until we checked out.

Breathless Riviera Cancun: Upbeat, Upscale and Fun

Both the staff and the facility are fantastic at Breathless Riviera Cancun. The resort is brand new and features all of the modern amenities that you can think of. We were also very pleased with the ambiance and the food at the restaurants. The only negative on our trip was the beach (rocky and lots of seaweed).

Bahia Principe Explore Coba: Great Resort / Great Staff

Booked with Air Canada Vacations through Tripcentral's Shauna. With Air Canada we were booked in the Premier Area of the resort. Smaller section, excellent customer service at the check-in desk and great wait-staff at the bar. Shuttles were very helpful as my wife has issues with her knee. Our room in building 3B, 30309 was clean and well maintained through the week. Juan Canche, one of the porters, made sure we had a shuttle to help my wife's knee from paining. Eladia, one of the waitres [... read more]ses in the Premier lobby bar always provided excellent service with a smile. I believe in tipping for great service, which I did on a regular basis. Thank you to the great people of the GBP Coba for making our 5th time at that resort, just as great as the first time.

Bahia Principe Explore Coba: Excellent, as usual

We have been here 6 times now, and have never been disappointed. The grounds, the food, the activities...everything is superb. We will be back in a year, with the whole family! The Hacienda is super fun, the 24 hr snack shack works perfect for us, and the people...the ones serving us, and taking care of us are phenomenal! If you want to feel like royalty, then stay here!!!