Dreams Sapphire Resort and Spa: Wonderful staff!

The Laguna style pool was incredible at this resort- by far my favourite pool at any resort. The food was delicious, there were always attentive staff who even upgraded us to an oceanfront room on our last overnight. Such a lovely experience and wonderful resort.

Ocean Riviera Paradise: Trip Central is the way to go!

Our family of 5 (kids age 9, 7, 6) went to Ocean Riviera Paradise for a week. Family perks: The proximity of the pool to the ocean made for all day waterfront fun. It was easy for kids to run back and forth and have different water experiences. There is a fresh fruit non-alcohol drink bar with swings by the pool--a big plus for kids who have been playing in the sun. Also, a kid-friendly, open air lunch restaurant is also by the beach. Good for all day fun. Water slides were fun but slow mo [... read more]ving due to a small bit of water going down them. Lots of lifeguards. We only used the 'kids drop-off' program for one morning. The kids did origami, made sushi and enjoyed a water balloon game in the pool. There is a small park my kids loved playing at in the evenings when it was a bit cooler. Food was incredible. We saw monkeys, turtles and coati on the resort. It is a huge resort, so bring bags to transport sand toys, goggles, pool toys. There is a large golf cart that runs up and down the 'strip' if you don't want to walk. Booking with Trip Central was super easy. I appreciated that everything was EASY. Highly recommend the location and Trip Central.

Bahia Principe Explore Coba: Great Staff and great hotel

The place and people are great, would recommend them any time. The place was clean, lots of food, Staff went out of there way to help, If any thing I wish I have learned some Spanish, that was my problem, but we all got around it. Great time.

Akumal Bay Beach and Spa Resort: Fabulous resort and wonderful vacation

We just returned home last week Nov 7th, after a much too short vacation. The upside is that it was a wonderful place to stay - it truly is a “hidden gem”. We are definitely returning when they can accommodate us for at least 2 to 3 weeks. We did yoga every morning with Hiram, who is a master in his craft, and tried to pack in as much as we could in only 7 days. We had a wonderful room! Thank you for getting us a ground floor in building #3 - it is the perfect location and we would re [... read more]quest this again. Our housekeeper was wonderful; everything was completed in our room first thing in the morning by the time we returned from our yoga and breakfast, usually around 9:30. The food was terrific; we had no problems getting seated in any of the a-la-carte restaurants as they did not take reservations. The buffet also had great selections and variety for both breakfast and lunch. People can make a big deal about seaweed on the beach - we had some the first couple of days we were there but the hotel staff was right on top of cleaning it up as fast and efficiently as they could. This is not a factor in choosing this hotel - seaweed is caused by environment and weather. We would like to recognize Hiram and Rene in the yoga pavilion as well as German on the paddle boards who trusted that I could do it successfully.

El Dorado Royale: Wonderful service, shame about the beach

El Dorado Royale is a wonderful resort if you want attention to detail, efficient and friendly staff, carefully tended grounds, artfully presented and tasty food and well appointed, spacious rooms with comfortable beds and pillows. However, the beach was greatly disappointing. The ocean beach floor was primarily rough, hard coral and the waves and seaweed made it very difficult to participate in water sports. Up-selling is the order of the day at the resort. I had booked an ocean view room [... read more] and when checking in, I made mention of the view. I was told that my room looked over a building and trees but for an additional cost, I could get an ocean view room. I declined, and when I checked into my room, I was delighted to see my room faced the ocean. It was a glorious view. Also be aware of the time share seminar that you will be invited to attend.

Iberostar Waves Paraiso Beach: Beach water clear : no seaweed , Excellent hotel , Attentive pleasant Mayan Mexican staff

First time to this resort , after viewing a recent youtube.com video showing beach clear of sea weed , in Sep 2018 , as of 31 oct 2018 when we arrive, the beach is fantastic , water limpid clear, if there are any little seaweeds , the hotel staffs have clearing mechanical equipment to keep the beach impeccable 24/7 ,...excellent Buffet and great Restaurants , great show, ..there is a shopping center in the complex , ..excellent Mayan Mexican staff, pleasant , honest , peaceful , easy mannered al [... read more]l through the resort..great for family as well as singles..will definitely return , and will recommend to our friends...

JOIA Paraiso by Iberostar: wonderful trip,amazing resort.

Nice public area, service very good everywhere, the staff is very nice & helpful, the golf course is tough but maintain very well, the most restaurant food is good but will not recommend Haiku (Japanese cuisine) although the service and chief performance is very good, I think the menu and the food is not real Japanese cuisine, and the Sashimi and sake is not perfect match with this 5 star hotel reputation.Overall,I like this resort,and will highly recommend my friends come and stay.

Ocean Coral Riviera Cancun: Wonderful resort

This was our first time at Ocean Coral Turquesa Mayan Riviera and it will not be the last. The resort was amazing. It met our expectations in every way from excellent service, good food and high standards of cleanliness.As well we felt safe and secure at this property. The entertainment team provided activities daily for our enjoyment. The bike ride into Puerto Morelos was a highlight .Thankyou to West Jet vacations and Trip Central for well organized vacation.

Bahia Principe Explore Akumal: amazing resort

Je recommande cet hôtel Gran Bahia Principe Scian Ka'an; l'accueil, la propreté, la nourriture, le personnel tout était à la fine pointe. Mes commentaires personnels, je vous recommande fortement cet hôtel, qualité prix, vous serez ravi.

Valentin Imperial Riviera Maya: First Class

This is my forth visit to the Valentin and will be going back in January. The service is amazing and the food is was beyond expectations. Can't say enough about the resort... Grounds were very clean morning and night. We never had to wait long for a ride to the lobby. Particularly like the night life. Just lots to wander around and look at, different entertainment every night.

Grand Riviera Princess: THE GRAND RIVIERA PRINCESS IS A FABULOUS RESORT, THIRD TIME THERE!

The Grand Riviera Princess was amazing! The meals, drinks, rooms, pool, beach and staff were wonderful! This is our second time there and we will be going back again! November is a great time to go, no mosquitoes, and no hot stifling humid weather! All of the staff go out of their way to make you happy, the service was excellent, the meals were superb, the rooms are nice and big with balconies, and the resort was fantastic. I don't know how anyone could complain about the resort because every [... read more]thing was perfect. Special thanks to JOAO SILVA, Community Manager for getting us a great location (Buildings 7000 and 8000) are excellent locations! If you have special requests for rooms or special occasions: email community.riviera@princess-hotels.com A Community Manager will reply to your message!

Occidental at Xcaret Destination: Awesome Wild Life

For being my first vacation i went in with no expectations... however i did not like paying extra for perks that i did not receive. Jeshua, Mauricio & Claudia in building 20 were amazing. I decided to fly with Air Transat which was a mistake because the perks they listed you get with this hotel you do not get..i ended up paying extra money for stuff i never received, The Xcaret park was awesome however i got the unlimited park pass which was suppose to include a meal and a beer in the park, it d [... read more]id not and the park wanted me to pay $30USD. The hot water would turn brown as well. ************************************************************************************************** OCCIDENTAL AT Xcaret this is my first vacation..its not too bad but when we got here no one recognized the perks. We didn't get bath robs & slippers till the third day in, we never got the mayan welcome or a private check in, never got the welcome gift & when we went to the xcaret park they said we still had to pay for the buffet when we had the ultimate package.. we showed them the papers of what we were suppose to get but all they did was just try selling us time shares...they said i had to buy wifi that i didn't get an hour free.. other than all that i guess for my first vacation isn't that bad..but i'm kind of upset because i paid so much for this stuff that i never got. Basically all the perks we were suppose to have we didn't get. **************************************************************************************************

Breathless Riviera Cancun: A nice place if you like to party

The good: Modern hotel, nice rooms, many restaurants to choose from and the food is pretty good. The staff are very friendly and helpful. The bad: The beach is terrible. Nobody swims in the ocean at this resort. The water is filled with sea weeds and the water is an awful brown color. You can't stroll along the ocean front much beyond the hotel because the coastline is filled with rotting seaweed and rocks. The music played at this resort is very annoying after a while. It's a const [... read more]ant droning of drumbeat mixes with no vocals. It's everywhere you go, from the gym to the poolside. In the Xcelerate section of the hotel, the music is so loud that it's unpleasant to sit in the beach chairs alongside the pool. I was a DJ for many years and I can tell you that the volume level exceeded what would be normal in this situation. Your ears should not hurt after sitting by the pool for an hour. The disco bar is no different, the music is excessively loud (bring a DB meter and you'll see what I mean) but that's more to be expected than at the poolside. If you are the type that spends all day with a drink in your hand in the pool, you'll fit right in with this crowd. Lots of people having a good time, yelling and cheering in the fine dining restaurants, celebrating birthdays or pre-wedding parties. You are also pretty isolated at this hotel, other than one other hotel next door, there is nothing for many miles. You have to drive for 20 minutes before you encounter civilization.

Iberostar Selection Paraiso Lindo: It is a beutiful and confotable resort.

My experience in this resort was amazing. Everything was good and the service people was very frendly and food excelent. Tkanks you very much. The shows in the thether need to be improved a few more in order every body feel more happy and nicer. This is importan in order people do not feel boring at night.

Bahia Principe Escape Sian Ka'an: Not likely returning

This is our 3rd time returning and the resort is not what it used to be. The breakfast buffet was not re-stocked of salmon other items etc. In the past they had a lot of food and when we followed up with staff daily-they just said "no" we don't have any. No extra effort made by staff and don't expect to be treated better if you are returning guests. Myself and travel agent advised that we were returning guests yet we were excluded from the returning guests welcome event and we also told th [... read more]e hotel manager upon arrival and he didn't acknowledge this/us. He just said someone will take care of you -and that was it. Additionally, we emailed to see if we could pre-book a la carte restaurants as we had done in previous years-and no response from the hotel period. Yet, some other returning guests emailed and were able to pre-book a la cartes-so it seems very inconsistent the service received. The shuttle service from Akumel to Siaan Kaan was always a 20 min wait and there is only 1 ladies bathroom at the infinity pool (sink was broken the entire week we were there and despite advising hotel staff and other ppl advising of same-it was not fixed). This forced you to go to the restaurant which you would have to be fully dressed to use the restroom. The bar here ran out of things (bar, mix, bananas even when it just opened) and the service by bartenders is definitely not a 5*-however, the Siaan Kaan beach was well managed and great service there.

Bahia Principe Escape Sian Ka'an: A Mayan gem!

We've returned again after staying here in February 2017 and December 2017, we couldn’t stay away.... After going to about 20 different all inclusive resorts in Mexico, Cuba, Dominican and Jamaica over the past 12 years we've found one that we want to keep returning to. We always thought we'd want to try new places, but Sian Ka'an has it all. I'll do my best to cover all aspects of the resort and would be happy to answer any questions. Quick overview : We visited Sian Ka’an early [... read more] November as a couple for the third time in two years. Don’t be sceptical about the resort not being on the beach and having to take trolleys, as neither of those things are a concern. The beach that is dedicated to Sian Ka'an is AMAZING and the shuttle service is prompt and efficient at all hours of the day. Sian Ka'an is an adults only resort that is situated across the street from the beach and part of a complex of 4 Bahia Principe resorts (the other 3 are across the highway). Sian Ka'an guest have access to all of the resorts, and restaurants however only those staying at the adults only section of Akumal have access to Sian Ka'an. Details : The resort is about 90 minutes from the airport, our carrier provided a bus transport which was efficient - 90 minutes is a fair drive, but it goes by quite quickly as there is lots to see as you drive thru the Mayan Riviera etc. Check in - was efficient, we arrived around Noon and although the room was not ready (as the resort was at capacity) it was available just before 2pm. Overall the check in experience was good, the front desk staff are courteous. As there are approx. 20 buildings all with 3 floors, the bell boy delivers the luggage to your room or will take you to your room. The initial impression of the resort is highly positive - it's an open lobby with marble and bronze statues / pools etc. Room - we had a deluxe suite (one step up from the standard) we were on the 1st floor and were in a lush tropical paradise (there are no ocean views within Sian Ka'an as you're across the street from the ocean) The room overall was nice, we had a wet bar, and fridge stocked with beer, pop, liquor, water etc. A table and chairs, couch and a large outdoor patio with two lawn chairs and a table. The outdoor patio is likely being in the tropics....birds and various animals can be found wondering the property. The bed is comfortable, there are plenty of comfortable pillows on the bed, but it all depends on what kind of pillow you like. The bathroom is smallish with 1 pedestal sink that is a bit awkward and not ideal for laying out products. There is a shower that is modern however not romantic if that makes sense. As a reminder for those that haven't been to Mexico before, DON'T DRINK THE TAP WATER - DON'T EVEN BRUSH YOUR TEETH WITH THE TAP WATER. You can get as much bottled water as you want - you can call down for it if you need more or you can stop by the main lobby on the way to the room and they are happy to give you as much as you need. There is a safe in the room that is easy to use. WIFI is available in the room and throughout the resort - it can be used at the pool etc if you wish. WIFI worked incredible well - no connection issues - available across the resort. Being on the first floor, we did see a few bugs.....some ants on the patio, and we did have a fair sized spider at one point - we ended up just laying an extra towel at the bottom of the door to ensure no other friends came in for a visit. The air conditioning in the room is controlled by a remote and easy to use - as well there are 2 ceiling fans - we ended up using those as they more then cooled the room adequately. Food & Service - The service for the most part was excellent - the breakfast buffet at Sian Ka'an is exceptional, some mornings there would be live music. As for breakfast, a wide selection of pretty well everything....the omelette bar at breakfast had a great selection. The wait staff were very nice consistently. The buffet food was very tasty for lunch and again a wide selection. Breakfast has loads of juices, fruits, veggies, pancakes, pastries, eggs, meats, fresh break, a toasting station etc. Lunch has a pasta bar, burgers, hot dogs, pizza, sandwiches, fish, salad station, ice cream, desserts etc. We ate lunch at the Infinity pool at Akumal most of the time, and it had excellent food - it’s situated right beside the ocean so it has a great view and nice breeze. We ate at a la carte restaurants every night, and all were quite good. The Mexican (Tequila) was exceptional with a mariachi band playing at tables during dinner. The Italian restaurant (Dolce Vita) we went to twice and enjoyed the chicken Parmesan. Maiko the Japanese restaurant at Sian Ka’an was also fantastic and offered our best meal of the week. The Sushi Dao is exceptional. The Brazilian steakhouse (@ the Akumal infinity pool) was also a great meal. The buffet at Akumal for both lunch and dinner offers the most variety and quality of the buffets. The Pool / Property - Sian Ka'an has 3 pools - one near the fine dining restaurant - this pool is the quite zone.....the middle pool is the biggest and some folks were playing music, but it was still quite quiet. The bar hut is in the middle of the second pool and the third pool....the third pool has music and "entertainment" for those seeking a bit more interaction. The pools were nice and again in more of a tropical setting. We ended up at the infinity pool at Akumal (which is also adults only) - it overlooks the far south end of the beach / resort, and was absolutely fantastic. Great views and service around the pool. It is usually quite busy by early afternoon you likely won't find an open bed. The pool area is clean, we would be down at the pool area around 9am and there were still a few spots. The beach towels are in your room when you arrive and need to be there when you check out - loosing the towels costs $20 or something like that. The service at the pool area is EXCEPTIONAL - service at your loungers - the wait staff come around often and non stop to ensure you're hydrated! :) A full range of drinks - beer, wine, spirits, champagne and more top shelf type liquor too. Be sure to try ICEBURGS - half to 2/3 beer and then 1/2 to 1/3 frozen margarita....those were the drink of choice for the week, but aren't on the drink menu :) The music around the pool is on a loop of cheesy music....same songs all week long. I would recommend bringing your own mini speaker... then you can listen to something a little more exciting. The property is beautiful - well maintained, lots of large palm trees and greenery. Likely the lushest resort I've been. The ocean and beach area is beautiful - There is a defined area for Sian Ka'an that is adults only - its a beautiful cove with crystal clear water. It's close to the Akumal pool area, and if you walk south you get to another adults only beach that is right in front of the Akumal infinity pool. Lots of lawn beds, and wait staff will serve you on the beach. The water in the ocean is pretty well crystal clear and clean - we saw loads of fish, but nothing else too exciting. We walked down to the Bahia Principe Tulum beach and it was crazy - kids galore and people galore - that beach is for people staying at Tulum and Coba and was really quite chaotic.....just stay at the adults only part and you'll be all good....the bar on the beach with the swings is lovely. There was a varied range of nightly entertainment. Twice we heard a great cover band singing modern and classic rock songs. We also heard a couple other cover bands that were more comical then good......like a cat stuck in a bag....but it was ok for 30 minutes to an hour while waiting to go for dinner. We enjoyed sitting at the lobby area of the Sian Ka'an which was always quite busy and happening between the 7 - 11pm hours. The peso conversion is a bit of a floating target during the week for exchanging Canadian. You do not need to get American currency from Canadian - they will exchange Canadian at the front desk no problem. (As of early November 2018 it’s 1250 pesos for 100 Canadian) Gym - there is a gym at Coba and Akumal - we would go to the Coba gym for about 8am and would have no issues getting machines - ellipticals, bikes and treadmills. Free weights and weight machines. Not the best gym, but good enough for a vacation workout. Runs around the property can be majestic with all of the great greenery and scenery. I think I've covered about as much as I can. It's a great resort - highly recommended - we may end up trying Akumal next time to be closer to the beach / infinity pool and would still have access to Sian Ka'an if we wanted some quiet.

Hyatt Vivid Playa Del Carmen: Nice resort but won't be back

The resort itself is very nice and the resort staff are excellent and very friendly. Drinks were nice and a very good selection. But there were a few things that this resort is severely lacking. I've been to many resorts in Mexico that have called themselves 4 star and 5 star and they clearly were. This resort is a 3 star dressed up as a 5. Food quality is very poor. Other than the Asian restaurant that was very good. The buffet had the same food almost every day. Their chef or cooks really need [... read more] to understand that raw meat, raw shrimp and raw chicken are not acceptable. There was six of us at dinner together and 4 of us had raw food from the buffet. I told the waiter and then showed him all four plates and they did nothing about it. They left the same trays of these undercooked meats for people to put on their plates even after I told the manager and cook behind the buffet. I had to tell people in line that the chicken and shrimp were raw because nobody else did. I will say though I did enjoy the breakfast buffet. Lots of bacon and sausages and eggs and fruits and crepes. The pool is very nice and the only issue here was that you had to pay for the beds and even though there are lots of lounge chairs available, there are no umbrellas near them. Yes we are here for sun but there is no shade when you need it. This really isn't a complaint just more of a suggestion for the resort. (You are turning the white people pink, lol). The beach is not great. They are right beside the ferry pier so all the seaweed gets trapped at this part of the beach. And it smells throughout the resort. The staff do clean it up everyday but this is not a beach that you can spread out a towel and lay down on. Also there is a very sharp angle from the edge of the beach to the water. This is not the resorts fault but just letting you know that if you want that romantic walk down the beach, this beach is not the place to do that. They pile the seaweed 6 feet high. Im not kidding! 6 feet. I could not see over it. Stay away from the lobby. You will be asked constantly if you got your FREE gifts? This is the time share scam. Do not fall for this! It sounds so innocent but you will only end up wasting half your day with these high pressure sales people. We didn't fall for this but we spoke to a few others that had and were not happy. While we were there it was The Royal play del Carmen. But a couple of days into the vacation we were told that it's now the Hilton. And we saw the Royal sign out front get taken down, so maybe the Hilton will fix the few issues with food that they have. Oh yeah I forgot, bring your own shampoo, theirs is very cheap and watery. Again though, this might get fixed by the Hilton. They were replacing the 40 inch tv's with 55 inch when we were leaving so it's definitely getting a well needed upgrade. Maybe they will get some better shows rather than karaoke three times per week lol. It is very close to 5th avenue (the tourist shopping district) do yourself a favour and walk up to 10th instead. Same stuff, 1/3 the price. Tacos on 5th avenue are $10 for 4. On 10th they are 50 cents each, see where im going with this lol. All in all we still had fun. Your vacation is what you make of it. But we prefer a really nice beach and food that you cant wait to eat more of, this wasn't the place for that im sorry to say.

Iberostar Waves Tucan: Great resort!

Everything was great: employees, service, food, animals, nature etc. Really glad that we found this hotel, I would love to come back again and again!!! We love to spend time on beach but due to wind and seeweed (couple days) we have to relocate to pool area. But it wasn’t high season so we can expect this.

Ocean Riviera Paradise: Great vacation!

Everything was perfect. Our 10 year old loved it here along with us. We will be back for sure. Comfortable beds, very clean rooms, well kept grounds, lots of pools and nice beach. There was a bit of seaweed coming into beach but they cleaned it every day. Food was excellent.

Bahia Principe Explore Coba: Top quality resort

This was our third time at this resort and we’re still impressed! Absolutely amazing food, staff and gorgeous grounds. The pools are always immaculate, there is always fresh food available 24/7, bars are abundant and the beach is always clean with plenty of chairs and calm waters for swimming. I would highly recommend this this resort for families, couples, groups... everybody!!