Bahia Principe Explore Akumal: Great Resort

Akumal was a great resort, Stayed Nov 22-29, 2021. Food was good, drinks were good, lots of lounge chairs available. Beach was very clean no seaweed a bit rocky in places for swimming. Pools were always clean swim up bar was not open. Very long line ups for COVID test but we paid an extra 10.00 and had the lab techs come directly to our room worth the extra cost. Would return to this resort again. Only downside is the 2 hr bus ride from airport.

Bahia Principe Explore Akumal: Amazing resort 💯

Everything was top notch! We booked again in 4 weeks. Stayed at Akumal but could go to Tulum for dinner which we did last 2 nights , the buffet there is incredible!! We were very happy with this resort, on top of our list for sure!

Akumal Bay Beach and Spa Resort: Perfection

This resort is amazing! Food and drinks are top quality. The employees are attentive and very outgoing. All rooms are ocean view with a tub on the balcony. There are sea turtles down the beach and a few shops worth visiting. Only complaint is the distance from the airport, not so bad if you do your own transfer. The resort is on the smaller side so you can easily distance from others during covid. Highly recommended!

Sandos Caracol Nature Resort and Water Park: Sandos Caracol

The resort was OK but was very dated. The rooms were not the ones we booked and they could not change because they were full. Covid protocol did not exist. The food was not very good. The best part of the stay were the trips away from the resort.

Royalton CHIC Cancun: Resort grounds beautiful

We stayed their Nov 22 to 28 2021 The hotel grounds and pool are beautiful. We where not able to do the diamond dinner as they deleted our reservations therefore turned away when we got there with no compensation for dinner We did not go to the top floor pool as you had to pay for your drinks and food as this is not run by the hotel therefore people can buy a day pass and enjoy the night time entertainment as we had to also make reservations to go When they had events on the top floor the buf [... read more]fet was closed therefore you needed to find another place to eat and I have never been to a resort where they close the buffet I found the pool bars and those that served you around the pool went over and above but the rest of the resort did bare minimum I would not say this is a 5 star place at all There was minor things like no slippers in the room needed to ask for a blow dryer and a few days out fridge was not restocked with water or and pop

Grand Riviera Princess: Grand Riviera

This resort is very large and spacious . Lots of pool areas . The beach area is also large but busy , which is expected. The beach restaurant is good but the bar is very busy when we went. Activity Coordinators are fun. Staff is pleasant. Drinks are good, with Internationals brands that was not extra. Rooms are spacious and standard. The cleaning ladies are good, they do come early.. so leave your do not disturb sign at night. The nightly entertainment was good. Since the club is closed  [... read more], nothing after 11pm but the sport bar is open.. My only issue with the resort is the all the Buffet food was cold..Whether it was breakfast, lunch or dinner..COLD COLD COLD.. Unless your are getting omelette or pasta from the grill, made to order, everything else was COLD. They need to find a better system than heat lamps to keep food warm..Also , this resort did not have breakfast smoothies , like most other resorts..( just saying)... The specialty restaurants were good. I like the Thai restaurant..

Riu Emerald Bay: Love this resort! Been there 4 times now

Very clean, well maintained. The staff is amazing! Especially Raphael and Daniel in the dining room and Eric at the swim up bar. The last time we were there was 7 years ago and there is a new section now. Now there are 2 swim up bars and a whole area with water slides for both adults and kids to enjoy. Can’t wait to go again!

Riu Emerald Bay: last time we will use this Hotel , maybe even all Riu hotels,

hotel room was average, hotel grounds , bars , and entertainment was below a 4 star rated resort , liquor was very low grade , only spoke spanish at the theater when we were there , PCR testing was terrible , two and a half hours in a room with 200 people ,did not get results back till 3 hours before we had to leave , Italian restaurant never did open , Riu hotels are be coming more of a hotel for the local population .

Riu Flamingos: First solo trip ever!

This resort was beautiful. The staff fantastic. It was very clean and their Covid protocols were great. Only bad part was being locked out of my room followed immediately by being trapped in the million degree elevator for over 30 minutes. No way to call for help except an alarm I was beginning to think nobody heard....and I was late for an excursion.

The Fives Beach Hotel and Residences Playa Del Carmen: Beautiful resort but unfortunately food quality was horrible, many of us fell sick because of the food we had

Beautiful resort but unfortunately food quality was horrible, many of us fell sick because of the food we had. Even variety of food/fruits was limited. Room service was very slow. Main lobby reception area was very small,

TRS Yucatan: Downhill

We went to this resort last year. We paid when we arrived on this visit to have our own pool. A larger than average pool. The pool jets never worked. After many complaints nothing was fixed. When we complained on the way out they said oh well! Also the river had a nasty smell. We rarely saw people cleaning but we only were around people for eating since we had our own pool. Not as good ase first visit. Sorry that we had friends come down when it was so so. Wish we had gone to xcaret i [... read more]nstead. Way more to do and better service

Riu Palace Mexico: Excelent resort in every category. Definitely a quality step above the nieghbouring Tequela and Yuchatan Playacar RIU resorts

Our room location was adjacent the Yuchatan resort, which was noisy at night. Great front desk people, very helpful and dedicated with any request. Buffet workers, cooking staff, and outfront greeters were very human and personable, hand selected, you can't train people to act and honour guests as they do with humility and grace. Cleaning staff were polite and thorough. Our chose of vacation resorts, wherever, will always be RIU resorts. This is our 3rd RIU resort visit.

El Dorado Seaside Suites: Resort NOT for us

We found the resort beautifully maintained, staff were fantastic, food was good, COMMUNICATION totally lacking. My husband and I are older and he needs help getting around, we found this resort to be more for people that like to party that is NOT US. We like to relax and just veg on vacation and are used to much more service and help for transport. I would not recommend this resort for someone older.

Grand Sirenis Riviera Maya: Love Sirenis

There were some staffing challenges with the pandemic but staff are doing their best. I did not feel secure that the room was properly disinfected as there was packing tape stuck on walls and doors, appearing like a previous guest had decorated. Since it was not removed I could not feel secure they were thoroughly cleaning. Their housekeeping carts were not stocked with the items they would need for proper disinfection of rooms. The use of a glove for the buffet is not a great way to lower t [... read more]ransmission as people reuse the same glove after they have touched the outside of it or didn’t use it properly. Having someone police the hand hygiene at the start of buffet would be more effective. COVID test was easy to book and results were timely. Airport departure was very delayed. Seemed like most travellers were not prepared with all the health information. A la cartes were hard to book. Likely due to staff shortages. I will still return to this resort as I do love it and understand this is a challenging time to maneuver. This was my 5th trip there.

Riu Vallarta: Beautiful resort!

The hotel was modern, well kept, clean. Staff was friendly and excellent. The grounds were nice and there were nice pools as well. It was a wonderful beach to walk on and to float in the ocean. Showers were not hot though only lukewarm barely. The PCR test was booked at noon and we waited in line 1.5 hours which was a long prime to stand around at noon. That is not really their fault except they had 1 nurse for a planeful of people. Still a fantastic holiday!

El Dorado Seaside Palms: Great vacation resort

This is our second visit to the El Dorado, but the first to the Seaside Palms. Love the laid back atmosphere. They are doing an amazing job during this time of "Covid", making sure masks are worn in restaurants and enclosed spaces and supplying an endless amount of sanitizer. Felt very safe. Everyone we spoke to was double vaccinated and in some cases already had a booster shot. Everything at the resort was keep very clean. The rooms are a little strange in that the sitting area was totall [... read more]y separate from the bedroom area, and the t.v. was in the bedroom area only, along with a deep lounging bathtub. We asked for extra chairs, which did not ever arrive, so we moved the couch to the bedroom area in front of the t.v..........problem solved. The restaurant and bar staffs were excellent. Food, once again, did not disappoint, it was very good.... We will return.

Ocean Riviera Paradise: Customer service was lacking

We went for mid November 2021. I was there last year and didn’t have too many problems. However we did notice last year that the customer service was not very good. This year it was downright ridiculous. I came down with seven people from Ontario Canada. One of the women we were with ended up getting her period in the middle of the night while she was sleeping. They tried to clean it up as best as they could but was unsuccessful. This couple couldn’t really afford this vacation and I had to  [... read more]help them out with it. So they didn’t bring much money with them. Just enough for their Covid test to come back to Canada. The hotel decided that they were going to charge us $80 USD. They claimed that it was because it was the same kind of stain as if you Peed or Pooped or threw up. These are things you do in the toilet. I told him that this is ridiculous because having a period is not something we can control and we do not sit on the toilet for seven days. I would consider this under the cost of doing business. I am extremely upset with the outcome. When we tried to fight it they told us they were going to call the police if we didn’t pay it. The couple who this happened to didn’t have the money and I had to cover it. We had a swim up room which was pretty fun. And I was going to plan my wedding there. I am no longer going to do that. Also that same couple had water leaking out of a light fixture and when they called to have someone come and fix it they had to wait over six hours. I again had to step in and demand somebody come. When they did, they made my friends switch rooms.

El Cid Resort Castilla: One staff member.

There is an extordinare employee on this resort. Daniela. Without her, we would have moved. She was kind, thoughtful, action oriented, fluent English, and understood major follow up. Located in the Elite Club, we would not have stayed wihtout this incredible insightful smart lovely classy employee. Move her up. You will be well served.

Akumal Bay Beach and Spa Resort: Great beach and great service

Hotel was nice and staff was excellent. Buffet food was OK but the restaurant food was amazing. Bar service was superb. The rooms could be nicer as the toilet area is not very private and some of the electrical outlets did not work. We got locked out of our room and they needed to fix our door lock and our room was not cleaned at all on one occasion. When we spoke to the front desk it took them a long time to get someone to clean it but it was finally done around 9pm that evening. The slidin [... read more]g door to our patio would not lock and I explained to front desk but it was never fixed. They need different locks on those sliding doors for sure.

Akumal Bay Beach and Spa Resort: Beautiful place, awesome staff

Hotel and grounds were very nice. That beng said, there were hazard areas at the resort where there were loose boardwalk boards and sliippery areas. My wife slipped in the room coming out of the shower. There is a marble step as you leave the shower and she put her foot on it, slipped, fell, and broke her arm and 2 ribs. All this could have been avoided with anti slip strips which were in other locations. They did offer us a free week as compensation. Food was very good. Beach location was am [... read more]azing.