Bahia Principe Escape Sian Ka'an: Girls trip

The grounds were well kept . The buildings ( rooms) and bathroom s could use a little bit of work . The staff is exceptional . Food was excellent . More light on walkways would improve the walk home from the bar and restaurant s .

Grand Park Royal Cozumel: Great resort

The hotel was fine, average two beds, bathroom closet, desk, TV and a balcony. The rooms were clean. The hotel was clean. The staff were very friendly and helpful. The elevator was slow as some of the elevators were shut down due to Covid. The food at the resort was pretty good, Lots of variety however limited, probably due to Covid. There were 3 pools on the property plus the beach. With the 60% capacity due to Covid the pools and the beach were not crowded, lounge chairs were abundant. [... read more] One pool was strictly for adults which was great, an infinity pool overlooking the ocean and a swim up bar. The "Funstatic Team" were awesome, providing afternoon games and activities as well as evening entertainment which brought all the guest together for greatly missed social interaction. Being from Canada we were required to have a PCR test, we booked this on-line with a link provided by the hotel. The doctor and nurse came to our room and provided the Covid test at a cost of $90 US. Our results were received by email in 24 hours. I would definetly return to this resort for a getaway.

Bahia Principe Escape Sian Ka'an: Post Covid-19 Trip

First of all we got the wrong room category. The next day they sort of fixed it after a lot of arguing. The food and drinks were great. The wait staff was great. The front desk not so much. The entertainment was fantastic along with the entertainment staff. Adrian in particular. Room service was fine. The resort was full and was only the second week after re-opening. The Air Canada rep was only available at the other hotel. Travelling now is very trying on your patience and if you do not have a  [... read more]smart phone, I have no idea how you could manage. Thanks to Eliana for the many heads up before we left.

Bahia Principe Explore Akumal: Awesome resort!

Great resort and lots of options. Love that Akumal let us visit all the other sister resorts nearby. Rooms were clean and the team even joined our double beds together and added a mattress so it felt like a king size bed in the end. Coffee shop was a favorite daily visit. Activities and staff were super fun. Shuttle service to room could be a wee bit better. We felt like we always missed the shuttle or never had luck getting it to our room, but the walk wasn't too far and we enjoyed walking so n [... read more]ot a big deal. Food was top notch and again great options. I like that it let you book online. PCR was the only item that could be better. Hotel booked us at 11am and seems like they booked everyone around that time and so the line up and process took 3+ hours altogether. If organized better, it could be a 15 min process. Definitely suggest a review to improve coordination as a fight broke out at the PCR station between travelers, probably because they were frustrated and wanted to go to the beach! All in all a great experience for us.

Crown Paradise Golden: Disappointing resort!

Public areas were not kept up. Chairs had holes and cushions were ripped and dirty. Staff did not want to interact with you and were rather unfriendly. Pool areas needed repair, our room phone didn’t work and our lock fell off the door.

Krystal Cancun: Worst Resort I've Experienced

This resort looks beautiful online and has some great amenities however, the service and hidden fees make it a terrible experience. The service was by far the worst I have ever experienced. The staff ignored us, were blatantly rude, and took extremely long to do anything we had requested. Sat by the pool for a full 5 hours without anyone approaching to ask if we would like anything. When we would go up to the bar or snack counter, the staff would look annoyed and speak in Spanish to one anoth [... read more]er. When complaining to the manager and stating we would be writing a review, he responded saying he did not care. Many things on this resort are not included in the all inclusive package so be very careful what you request and ensure it is included. The water in the room randomly stopped working one morning so nobody could take a shower or even wash their hands. Multiple pairs within the group had to change rooms due to the water smelling like sewage. We had to replace our room keys up to 20 times total due to them stopping to work and then were told on a few instances it was due to the door being broken and a technician would need to come. Those staff who were nice were extremely pleasurable however, those that were not were rude and greedy, asking for a $20 tip to bring us drinks. The only positive note that I have is the resort is very close to great nightlife.

Breathless Riviera Cancun: Fantastic third stay at Breathless!

We loved this resort. So much. Clean. Friendly. Has everything you want. Love the layout and we had a lovely swim out room in 6 building. Food was great and service was awesome. We enjoyed the whole resort this past week. COVID has changed a few things but understandable and we are understanding and polite Canadians. These guys work hard. All day. Drinks were always flowing and music going. Wink was fun every night. Bites was great for mid day but that beach side pizza was unreal [... read more] awesome. Thanks Cesar. He took such good care of us. Wilberth at the Bites area bar was awesome and knew what we wanted and we were never waiting. Dael on the entertainment team was so great and made us feel so welcomed. Loved no bracelets and no dinner reservations except Habachi grill. Was nice to just pick and choose and go. Italian was awesome both times. We loved Hibachi night! So great. 24 hour room service came in so handy for late night snacks and pre ordering breakfast to our room. Also the AMR app was fabulous to literally request or book anything all week. Thanks to the fabulous staff and new friends! We can’t wait to be back.

Catalonia Royal Tulum: Customer Service is Superfantastic!

This amazing small resort has everything you need for a relaxing vacation. There is enough of everything. You can party, escape, stroll, swim, be entertained, eat, relax, be pampered, etc. We would suggest the “privileged” package, so worth it. Part of the package gets you access to the BLoved bar and restaurant. This was by far the highlight place to eat. The Mexican food choices were amazing, and something for everyone. The best was the service at this spot! Alix, Rosario, and Argel especi [... read more]ally. Without their attention to details and kind ways it would have been just ok. Thank you Catalonia Royal Tulum! Another plus was the Sunwing rep Saul! He hooked us up on an amazing tour!

Bahia Principe Explore Tulum: great vacation with some restrictions

Had a great vacation , havn't been away for 2 years , wasn't full which even made it better , not everything at full running but the staff and the resort were amazing and really tried to make everyone happy , I will be looking at this resort again in the future . There are a few minor hiccups with travel that you must do but would I do it again , yes in a heartbeat . Glad to see that people and buisness are getting back to a normal .

Royalton Riviera Cancun Resort and Spa: Lots of weddings

Just got back from the Royalton Cancun before our Insane Canadian Government passes new health requirements and demands everyone have this Experimental MRNA Gene therapy goop installed into their body for a flu that has over a 99.7 survival rate, while completely ignoring citizens with earned natural immunity that has 6 to 13 time the antibody immunity protection. Like I said insane. Seems to me Big Pharma and Big Tech have created a never ending alternate economy with forever boosters and n [... read more]ever ending tests in trade for your stolen freedom and liberty. A get rich quick scheme for sure. The Royalton staff were great, pools clean, food good. The Hunter restaurant is the best, Mexican not so good. Room was spacious and clean, had a nice 2 weeks.

El Dorado Seaside Palms: Great time!

EDSS, was amazing. We traveled Nov 1st-10th. Stayed in the beachfront room 3004. It is literally 26 steps from the patio to the sand. Want to acknowledge all the hard working and friendly staff. Thomas from the beach always had a warm fresh towel for us, Dani from the restaurant greeted us with a smile and Mario our conceriege who went above and beyond to make sure we enjoyed every moment. You have to go to the mezcalito bar and get the chocolate pot drink. Also check out the liquid smoke [... read more] drink. Both are fantastic! All the restaurants were good, I enjoyed every meal. Tip, bring a floatie for the ocean. Also painted a bowl for a keep sake. The vendor is set up beside the pool store. He has great prices and makes your creation look like a masterpiece. Overall, worth every penny. I would go back in a heartbeat.

Plaza Pelicanos Grand: Decent resort for the money.

This is an older, smaller resort that is well kept. Clean. Very friendly helpful staff. Surprisingly good buffet and snacks. Alcohol was fine with regular service from waiters especially Pedro and Victor. The one a la carte restaurant was excellent with a good menu and very accomodating chef who prepared our fish we caught. Really like the small size as close to amenities and beach. Had a few issues with the hot water as would come and go but staff tried their best. As I said this is an  [... read more]older basic resort so don’t go here expecting 5 star accommodations and fancy finishing but if these are not important and you like the small close friendly environment you will enjoy this place. Would probably stay here again.

Bahia Principe Explore Coba: Resort was okay

The pools were nice. The ocean floor was all rock so you couldn't swim in the ocean. It was a bad experience for me. I arrived in Cancun and there was no shuttle. I contacted the resort and told to take a taxi and would be reimbursed the $225 US which they denied at the resort. Then I was charged an additional $200 US for some mystery tax that no one else had to pay that I met. My third and last trip to Mexico and 1st and last trip with tripcentral and Air Canada. Very disappointed.

The Fives Beach Hotel and Residences Playa Del Carmen: Wonderful Resort

I would recommend this resort to anyone heading to Mexico. The rooms were huge and well kept. The food was amazing….from the buffet to all the specialty restaurants. Our only complaint was upon arrival we did have to speak to management about getting food as the buffet was not open that night and you need reservations everywhere else! We were tired and very hungry….they did manage to get us into a restaurant and it did not disappoint! They work tirelessly at keeping the grounds and beach  [... read more]looking great. There was also fun entertainment during the day and in the evenings. Loved all the wildlife….the beach and pools. All staff wore masks at all times. They made sure we also had masks on while in restaurants and shops. Great experience,

Dreams Jade Resort and Spa: Great resort

The resort was beautiful, clean and staff was very friendly. The room was amazing with a double sink in the bathroom and two full closets. The food was good but hard to get into the restaurants. Some had a 1 1/2 hr wait to get in. The buffet was rarely open at night so all guests had to use the specialty restaurants. In addition at least one restaurant was closed too what slowed everything down even more. The nighttime shows are at 8:30 what made it hard to get to with it being slow to get dinne [... read more]r. The shows were disappointing in comparison with some other resorts.

Sandos Caracol Nature Resort and Water Park: Great resort, it has a great balance of activities and amenities!

I've been a number of resorts and this one beats all the others from the great balance of things that it offers "aspect". First of all I booked this resort because we needed a family oriented vacation. The addition of our daughter as a new family member made me look for resorts that offer a variety of choices for things to do. Sandos did not disappoint in this area! From the start we liked the grand picturesque entrance that the resort complex offers, it is spectacular from when you enter the [... read more] hanging vine arches. Inside is a mixture of jungle meets beach, which we loved right from the start. The resort offers many activities to do such as: watch the wildlife, hikes, bike rides, the flora is diverse, nightly entertainment, it offers daily entertainment by the pool (which we were never really a part of), water activities, kids water zone (this was great, with slides and many size pools), restaurants of various types and buffet, snorkeling through the cenotes, romantic boat ride, water activities. It really has a wide caveat of things to do and enjoy. One of the things we liked and disliked at the same time is how far our room was from the beach, we liked it because we would take a different route every day and check out the wildlife as well as the hanging bridge. I recommend booking all of the dinners the first or second day you are at the resort as these get reserved fast, we never got to see the Japanese restaurant as apparently it was booked solid throughout the week. I enjoyed the beach quite a bit, but we found you had to go at certain hours because the beach would get filled up with a sort of floating seaweed that would make enjoying the beach impossible. (if it was windy chances are that the beach gets completely filled with the stuff). There are multiple bars and snack bars around the resort complex and even though this is a huge resort sometimes it doesn't quite feel like that because of how abundant green spaces are within the complex. I loved the fact that there is shade literally everywhere around the resort, as many resorts are normally new and don't have any mature trees. (I know most people look for a sunny beach, but sometimes you get overwhelmed by the high sun that you have to run for cover between noon to 3, and this place offered this). Juan the concierge is a great person and facilitated our stay at Sandos. Our daughter was sick due to the weather and he made our stay a lot more welcoming, facilitating delivery for prescription medications for our daughter from a nearby pharmacy, giving us information about the resort complex and an all around nice guy. The downside as I mentioned is that the complex is huge and depending on what you like or your fitness level or needs if you are placed in the far end of the complex then everything is a long walk (reception, restaurants, play room, internet, the beach, pools). Most of my complaints are about the reception at the hotel. Because of covid it was unfortunate that we didn't get a copy of the map or any information at the reception. Also the reception always had huge lineups (every service at the resort was understaffed), reception would never have change for your currency (I was there every day in the morning and they would say that they were out of money, so on my entire trip I never had any pesos or smaller denomination to be able to tip), reception would also take clients at random sometimes from the line (I remember waiting 45 minutes to ask for something only to be turned to the concierge for that question). The first couple of days we were clueless, they don't give you any information on anything, internet is only available in few places and this resort is huge (big downside not having Wi-Fi, we could not get in touch with our other family members in the resort and the Wi-Fi was located very far from our room). The fact that the hotel is tiered based on how much you pay, you get privileges' for certain things (select club, adults only, elite, and so on).

Krystal Grand Nuevo Vallarta: Well run resort

The concierge (Gilberto) was an exceptional problem solver. He provided several options for the ArriveCAN mandated PCR test. We opted for the “in room” test ($145 USD per person) with a 12 hour e-mailed result. The test took 10 min. Costs for the tests varied from $100 USD to $200 USD per person, depending upon who provided the test and where the test was performed. All staff we’re wearing masks and they politely reminded guests to wear theirs in all appropriate areas. The rules are i [... read more]dentical to Canadian rules.

Krystal Cancun: Do NOT stay here!!!!

Not sure where to even begin. Since my review can only be so long let me be quick - Terrible service (got cut off?) - Terrible food (no variety) - Outdated - Bad plumbing - False advertisement! DONT GO

Grand Riviera Princess: Beautiful resort, amazing staff!

Staff was very friendly, resort was very clean. Driver of the resort shuttle (Bernie) was such a special character, always there to pick us up and drop off back off all with a smile and many jokes! We had an amazing time in Mexico! Thank you to all the staff that made our trip so memorable. For 7 days it felt as if the pandemic did not exist and we were away from our worries.

Barcelo Maya Colonial: Great time

This is a resort that has it all. So much to do if you want to keep busy and a great beach if you don’t want to be busy. Just one tip to get your covid test. Do not use the shuttle bus. We waited 30 minutes to catch it. Then it took 20 minutes to get to the hotel with the testing site. It was a 5 minute walk along the beach ! So if you’re able just walk there.